major helpdesk updates
This commit is contained in:
Mark Gregory
@@ -9,12 +9,18 @@ use Illuminate\Support\Facades\DB;
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use Illuminate\Support\Facades\Schema;
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use Illuminate\Support\Str;
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use Livewire\Component;
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use Modules\Helpdesk\Models\AutomationRule;
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use Modules\Helpdesk\Models\CannedResponse;
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use Modules\Helpdesk\Models\ChecklistTemplate;
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use Modules\Helpdesk\Models\Category;
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use Modules\Helpdesk\Models\GitRepository;
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use Modules\Helpdesk\Models\KanbanBoard;
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use Modules\Helpdesk\Models\Priority;
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use Modules\Helpdesk\Models\Product;
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use Modules\Helpdesk\Models\Project;
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use Modules\Helpdesk\Models\Status;
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use Modules\Helpdesk\Models\SlaPolicy;
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use Modules\Helpdesk\Models\Tag;
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use Modules\Helpdesk\Models\Team;
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use Modules\Helpdesk\Models\WorkflowTemplate;
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@@ -43,9 +49,45 @@ final class SettingsManager extends Component
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/** @var array<string, mixed> */
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public array $repositoryForm = ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
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/** @var array<string, mixed> */
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public array $cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
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/** @var array<string, mixed> */
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public array $slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
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/** @var array<string, mixed> */
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public array $automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
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/** @var array<string, mixed> */
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public array $productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
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/** @var array<string, mixed> */
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public array $tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
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/** @var array<string, mixed> */
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public array $checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
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/** @var array<string, mixed> */
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public array $workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
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public function mount(): void
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{
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$this->statusForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0, 'is_closed' => false];
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$this->priorityForm += ['id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc', 'sort_order' => 0];
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$this->categoryForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'blue', 'description' => ''];
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$this->teamForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'indigo', 'description' => '', 'archived_at' => null];
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$this->projectForm += ['id' => null, 'company_id' => null, 'team_id' => null, 'title' => '', 'slug' => '', 'color' => 'blue', 'description' => '', 'archived_at' => null];
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$this->boardForm += ['id' => null, 'name' => '', 'slug' => '', 'description' => '', 'is_default' => false, 'sort_order' => 0, 'status_ids' => []];
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$this->repositoryForm += ['id' => null, 'company_id' => null, 'project_id' => null, 'name' => '', 'provider' => 'git', 'remote_url' => '', 'default_branch' => 'main', 'webhook_secret' => ''];
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$this->workflowForm += ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
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$this->cannedForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
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$this->slaForm += ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
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$this->automationForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
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$this->productForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
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$this->tagForm += ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
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$this->checklistTemplateForm += ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
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}
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public function saveStatus(): void
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{
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$data = $this->validate([
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@@ -286,6 +328,8 @@ final class SettingsManager extends Component
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'repositoryForm.webhook_secret' => ['nullable', 'string', 'max:120'],
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])['repositoryForm'];
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$data['provider'] = strtolower(trim((string) $data['provider']));
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GitRepository::query()->updateOrCreate(['id' => $this->repositoryForm['id']], $data);
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$this->resetRepositoryForm();
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session()->flash('success', 'Git repository saved.');
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@@ -344,6 +388,232 @@ final class SettingsManager extends Component
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$this->workflowForm = ['id' => null, 'name' => '', 'event' => 'ticket.created', 'subject' => '', 'html_body' => '', 'text_body' => '', 'to_role' => 'requester', 'cc' => '', 'bcc' => '', 'is_active' => true];
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}
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public function saveCannedResponse(): void
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{
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$data = $this->validate([
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'cannedForm.company_id' => ['nullable', 'integer'],
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'cannedForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
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'cannedForm.team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
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'cannedForm.name' => ['required', 'string', 'max:160'],
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'cannedForm.slug' => ['nullable', 'string', 'max:180'],
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'cannedForm.visibility' => ['required', 'string', 'max:40'],
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'cannedForm.subject' => ['nullable', 'string', 'max:220'],
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'cannedForm.body' => ['required', 'string'],
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'cannedForm.is_active' => ['boolean'],
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'cannedForm.sort_order' => ['required', 'integer', 'min:0'],
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])['cannedForm'];
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$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
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CannedResponse::query()->updateOrCreate(['id' => $this->cannedForm['id']], $data);
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$this->resetCannedResponseForm();
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session()->flash('success', 'Canned response saved.');
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}
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public function editCannedResponse(int $id): void
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{
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$this->cannedForm = CannedResponse::query()->findOrFail($id)->only(['id','company_id','category_id','team_id','name','slug','visibility','subject','body','is_active','sort_order']);
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$this->section = 'canned';
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}
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public function deleteCannedResponse(int $id): void
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{
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CannedResponse::query()->findOrFail($id)->delete();
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session()->flash('success', 'Canned response deleted.');
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}
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public function resetCannedResponseForm(): void
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{
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$this->cannedForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'team_id' => null, 'name' => '', 'slug' => '', 'visibility' => 'agents', 'subject' => '', 'body' => '', 'is_active' => true, 'sort_order' => 0];
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}
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public function saveSlaPolicy(): void
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{
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$data = $this->validate([
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'slaForm.company_id' => ['nullable', 'integer'],
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'slaForm.priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
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'slaForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
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'slaForm.name' => ['required', 'string', 'max:160'],
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'slaForm.slug' => ['nullable', 'string', 'max:180'],
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'slaForm.first_response_minutes' => ['required', 'integer', 'min:1'],
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'slaForm.resolution_minutes' => ['required', 'integer', 'min:1'],
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'slaForm.business_hours_only' => ['boolean'],
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'slaForm.is_default' => ['boolean'],
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'slaForm.is_active' => ['boolean'],
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])['slaForm'];
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$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
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if ((bool) ($data['is_default'] ?? false)) {
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SlaPolicy::query()->whereKeyNot($this->slaForm['id'])->update(['is_default' => false]);
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}
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SlaPolicy::query()->updateOrCreate(['id' => $this->slaForm['id']], $data);
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$this->resetSlaPolicyForm();
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session()->flash('success', 'SLA policy saved.');
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}
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public function editSlaPolicy(int $id): void
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{
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$this->slaForm = SlaPolicy::query()->findOrFail($id)->only(['id','company_id','priority_id','category_id','name','slug','first_response_minutes','resolution_minutes','business_hours_only','is_default','is_active']);
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$this->section = 'sla';
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}
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public function deleteSlaPolicy(int $id): void
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{
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SlaPolicy::query()->findOrFail($id)->delete();
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session()->flash('success', 'SLA policy deleted.');
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}
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public function resetSlaPolicyForm(): void
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{
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$this->slaForm = ['id' => null, 'company_id' => null, 'priority_id' => null, 'category_id' => null, 'name' => '', 'slug' => '', 'first_response_minutes' => 240, 'resolution_minutes' => 2880, 'business_hours_only' => false, 'is_default' => false, 'is_active' => true];
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}
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public function saveAutomationRule(): void
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{
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$data = $this->validate([
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'automationForm.company_id' => ['nullable', 'integer'],
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'automationForm.name' => ['required', 'string', 'max:160'],
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'automationForm.slug' => ['nullable', 'string', 'max:180'],
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'automationForm.match_sender' => ['nullable', 'string', 'max:190'],
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'automationForm.match_subject' => ['nullable', 'string', 'max:220'],
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'automationForm.match_mailbox' => ['nullable', 'string', 'max:190'],
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'automationForm.match_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
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'automationForm.set_priority_id' => ['nullable', 'integer', 'exists:helpdesk_priorities,id'],
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'automationForm.set_category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
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'automationForm.set_team_id' => ['nullable', 'integer', 'exists:helpdesk_teams,id'],
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'automationForm.set_project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
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'automationForm.set_status_id' => ['nullable', 'integer', 'exists:helpdesk_statuses,id'],
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'automationForm.set_agent_id' => ['nullable', 'integer', 'exists:users,id'],
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'automationForm.is_active' => ['boolean'],
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'automationForm.sort_order' => ['required', 'integer', 'min:0'],
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])['automationForm'];
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$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
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AutomationRule::query()->updateOrCreate(['id' => $this->automationForm['id']], $data);
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$this->resetAutomationRuleForm();
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session()->flash('success', 'Automation rule saved.');
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}
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public function editAutomationRule(int $id): void
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{
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$this->automationForm = AutomationRule::query()->findOrFail($id)->only(['id','company_id','name','slug','match_sender','match_subject','match_mailbox','match_category_id','set_priority_id','set_category_id','set_team_id','set_project_id','set_status_id','set_agent_id','is_active','sort_order']);
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$this->section = 'automation';
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}
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public function deleteAutomationRule(int $id): void
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{
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AutomationRule::query()->findOrFail($id)->delete();
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session()->flash('success', 'Automation rule deleted.');
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}
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public function resetAutomationRuleForm(): void
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{
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$this->automationForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'match_sender' => '', 'match_subject' => '', 'match_mailbox' => '', 'match_category_id' => null, 'set_priority_id' => null, 'set_category_id' => null, 'set_team_id' => null, 'set_project_id' => null, 'set_status_id' => null, 'set_agent_id' => null, 'is_active' => true, 'sort_order' => 0];
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}
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public function saveProduct(): void
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{
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$data = $this->validate([
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'productForm.company_id' => ['nullable', 'integer'],
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'productForm.name' => ['required', 'string', 'max:160'],
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'productForm.slug' => ['nullable', 'string', 'max:180'],
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'productForm.type' => ['required', 'string', 'max:60'],
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'productForm.version' => ['nullable', 'string', 'max:80'],
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'productForm.release_channel' => ['nullable', 'string', 'max:80'],
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'productForm.description' => ['nullable', 'string'],
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'productForm.is_active' => ['boolean'],
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])['productForm'];
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$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
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Product::query()->updateOrCreate(['id' => $this->productForm['id']], $data);
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$this->resetProductForm();
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session()->flash('success', 'Product/service saved.');
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}
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public function editProduct(int $id): void
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{
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$this->productForm = Product::query()->findOrFail($id)->only(['id','company_id','name','slug','type','version','release_channel','description','is_active']);
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$this->section = 'products';
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}
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public function deleteProduct(int $id): void
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{
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Product::query()->findOrFail($id)->delete();
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session()->flash('success', 'Product/service deleted.');
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}
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public function resetProductForm(): void
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{
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$this->productForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'type' => 'service', 'version' => '', 'release_channel' => '', 'description' => '', 'is_active' => true];
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}
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public function saveTag(): void
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{
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$data = $this->validate([
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'tagForm.company_id' => ['nullable', 'integer'],
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'tagForm.name' => ['required', 'string', 'max:80'],
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'tagForm.slug' => ['nullable', 'string', 'max:100'],
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'tagForm.color' => ['required', 'string', 'max:30'],
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])['tagForm'];
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$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
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Tag::query()->updateOrCreate(['id' => $this->tagForm['id']], $data);
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$this->resetTagForm();
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session()->flash('success', 'Tag saved.');
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}
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public function editTag(int $id): void
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{
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$this->tagForm = Tag::query()->findOrFail($id)->only(['id','company_id','name','slug','color']);
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$this->section = 'tags';
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}
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public function deleteTag(int $id): void
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{
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Tag::query()->findOrFail($id)->delete();
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session()->flash('success', 'Tag deleted.');
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}
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public function resetTagForm(): void
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{
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$this->tagForm = ['id' => null, 'company_id' => null, 'name' => '', 'slug' => '', 'color' => 'zinc'];
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}
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public function saveChecklistTemplate(): void
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{
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$data = $this->validate([
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'checklistTemplateForm.company_id' => ['nullable', 'integer'],
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'checklistTemplateForm.category_id' => ['nullable', 'integer', 'exists:helpdesk_categories,id'],
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'checklistTemplateForm.project_id' => ['nullable', 'integer', 'exists:helpdesk_projects,id'],
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'checklistTemplateForm.name' => ['required', 'string', 'max:160'],
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'checklistTemplateForm.slug' => ['nullable', 'string', 'max:180'],
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'checklistTemplateForm.items_text' => ['required', 'string'],
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'checklistTemplateForm.is_active' => ['boolean'],
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])['checklistTemplateForm'];
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$itemsText = (string) ($data['items_text'] ?? '');
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unset($data['items_text']);
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$data['slug'] = $this->slug($data['slug'] ?: $data['name']);
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$data['items'] = collect(preg_split('/\r\n|\r|\n/', $itemsText) ?: [])->map(fn ($line): string => trim($line))->filter()->values()->all();
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ChecklistTemplate::query()->updateOrCreate(['id' => $this->checklistTemplateForm['id']], $data);
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$this->resetChecklistTemplateForm();
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session()->flash('success', 'Checklist template saved.');
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}
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public function editChecklistTemplate(int $id): void
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{
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$template = ChecklistTemplate::query()->findOrFail($id);
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$this->checklistTemplateForm = $template->only(['id','company_id','category_id','project_id','name','slug','is_active']) + [
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'items_text' => collect($template->items ?? [])->map(fn ($item): string => is_array($item) ? (string) ($item['title'] ?? '') : (string) $item)->implode("\n"),
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];
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$this->section = 'checklists';
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}
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public function deleteChecklistTemplate(int $id): void
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{
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ChecklistTemplate::query()->findOrFail($id)->delete();
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session()->flash('success', 'Checklist template deleted.');
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}
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public function resetChecklistTemplateForm(): void
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{
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$this->checklistTemplateForm = ['id' => null, 'company_id' => null, 'category_id' => null, 'project_id' => null, 'name' => '', 'slug' => '', 'items_text' => '', 'is_active' => true];
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}
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public function render(): View
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{
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return view('helpdesk::livewire.settings-manager', [
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@@ -354,8 +624,14 @@ final class SettingsManager extends Component
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'teams' => Team::query()->withCount(['projects', 'tickets'])->orderBy('name')->get(),
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'projects' => Project::query()->with(['team'])->withCount('tickets')->orderBy('title')->get(),
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'boards' => KanbanBoard::query()->with('statuses')->orderBy('sort_order')->orderBy('name')->get(),
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'repositories' => GitRepository::query()->with(['project'])->withCount('commits')->orderBy('name')->get(),
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'repositories' => GitRepository::query()->with(['project'])->withCount(['commits', 'webhookLogs'])->orderBy('name')->get(),
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'workflowTemplates' => WorkflowTemplate::query()->orderBy('event')->orderBy('name')->get(),
|
||||
'cannedResponses' => CannedResponse::query()->with(['category','team'])->orderBy('sort_order')->orderBy('name')->get(),
|
||||
'slaPolicies' => SlaPolicy::query()->with(['priority','category'])->orderByDesc('is_default')->orderBy('name')->get(),
|
||||
'automationRules' => AutomationRule::query()->orderBy('sort_order')->orderBy('name')->get(),
|
||||
'products' => Product::query()->withCount('tickets')->orderBy('name')->get(),
|
||||
'tags' => Tag::query()->orderBy('name')->get(),
|
||||
'checklistTemplates' => ChecklistTemplate::query()->orderBy('name')->get(),
|
||||
])->layout('layouts.app');
|
||||
}
|
||||
|
||||
|
||||
Reference in New Issue
Block a user