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major helpdesk updates

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This commit is contained in:
Mark Gregory
2026-06-15 13:47:58 +01:00
parent 330d6922a4
commit b668116b11
47 changed files with 2350 additions and 23 deletions
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Modules/Helpdesk/Livewire/TicketEdit.php
+14 -2
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@@ -13,10 +13,12 @@ use Livewire\Attributes\Validate;
use Livewire\Component;
use Modules\Helpdesk\Models\Category;
use Modules\Helpdesk\Models\Priority;
use Modules\Helpdesk\Models\Product;
use Modules\Helpdesk\Models\Project;
use Modules\Helpdesk\Models\Status;
use Modules\Helpdesk\Models\Team;
use Modules\Helpdesk\Models\Ticket;
use Modules\Helpdesk\Services\SlaService;
use Modules\Helpdesk\Services\WorkflowNotificationService;
final class TicketEdit extends Component
@@ -44,6 +46,9 @@ final class TicketEdit extends Component
#[Validate('nullable|integer|exists:helpdesk_projects,id')]
public ?int $project_id = null;
#[Validate('nullable|integer|exists:helpdesk_products,id')]
public ?int $product_id = null;
#[Validate('nullable|integer|exists:helpdesk_teams,id')]
public ?int $team_id = null;
@@ -65,12 +70,13 @@ final class TicketEdit extends Component
$this->priority_id = $this->ticket->priority_id;
$this->category_id = $this->ticket->category_id;
$this->project_id = $this->ticket->project_id;
$this->product_id = $this->ticket->product_id;
$this->team_id = $this->ticket->team_id;
$this->agent_id = $this->ticket->agent_id;
$this->due_at = $this->ticket->due_at?->format('Y-m-d');
}
public function save(WorkflowNotificationService $workflow): mixed
public function save(WorkflowNotificationService $workflow, SlaService $sla): mixed
{
$this->authorize('update', $this->ticket);
$this->validate();
@@ -85,6 +91,7 @@ final class TicketEdit extends Component
'priority_id' => $this->priority_id,
'category_id' => $this->category_id,
'project_id' => $this->project_id,
'product_id' => $this->product_id,
'team_id' => $this->team_id,
'agent_id' => $this->agent_id,
'due_at' => $this->due_at,
@@ -92,7 +99,11 @@ final class TicketEdit extends Component
'last_activity_at' => now(),
])->save();
$fresh = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']) ?? $this->ticket;
if ($status->is_closed) {
$sla->recordClosure($this->ticket);
}
$fresh = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team', 'product']) ?? $this->ticket;
$workflow->dispatch($fresh, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
session()->flash('success', 'Ticket ' . $fresh->reference . ' has been updated.');
@@ -109,6 +120,7 @@ final class TicketEdit extends Component
'companies' => Schema::hasTable('companies') ? DB::table('companies')->select(['id', 'name'])->orderBy('name')->get() : collect(),
'teams' => Team::query()->whereNull('archived_at')->orderBy('name')->get(),
'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
'products' => Product::query()->where('is_active', true)->orderBy('name')->get(),
'agents' => User::query()
->where(static function ($query): void {
$query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);