major helpdesk updates

Modules/Helpdesk/Livewire/TicketShow.php

@@ -12,9 +12,14 @@ use Livewire\Attributes\Validate;
 use Livewire\Component;
 use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
 use Livewire\WithFileUploads;
+use Modules\Helpdesk\Models\CannedResponse;
+use Modules\Helpdesk\Models\ChecklistItem;
 use Modules\Helpdesk\Models\Priority;
 use Modules\Helpdesk\Models\Status;
 use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\CannedResponseRenderer;
+use Modules\Helpdesk\Services\ChecklistService;
+use Modules\Helpdesk\Services\SlaService;
 use Modules\Helpdesk\Services\TicketService;
 use Modules\Helpdesk\Services\WorkflowNotificationService;
 
@@ -40,6 +45,8 @@ final class TicketShow extends Component
 
     public string $replyBody = '';
 
+    public ?int $canned_response_id = null;
+
     public function mount(Ticket $ticket): void
     {
         $this->authorize('view', $ticket);
@@ -94,7 +101,37 @@ final class TicketShow extends Component
         $this->dispatch('helpdesk-reply-added');
     }
 
-    public function updateStatus(WorkflowNotificationService $workflow): void
+
+    public function applyCannedResponse(CannedResponseRenderer $renderer): void
+    {
+        $this->authorize('comment', $this->ticket);
+
+        if ($this->canned_response_id === null) {
+            return;
+        }
+
+        $response = CannedResponse::query()
+            ->where('is_active', true)
+            ->findOrFail($this->canned_response_id);
+
+        $rendered = $renderer->render($response->body, $this->ticket, Auth::user());
+        $this->commentBody = trim($this->commentBody."\n\n".$rendered);
+        $this->dispatch('helpdesk-canned-response-applied', body: $this->commentBody);
+    }
+
+    public function toggleChecklistItem(int $itemId, ChecklistService $checklists): void
+    {
+        $this->authorize('update', $this->ticket);
+
+        $item = ChecklistItem::query()
+            ->where('ticket_id', $this->ticket->id)
+            ->findOrFail($itemId);
+
+        $checklists->toggle($item, Auth::user());
+        $this->ticket = $this->freshTicket($this->ticket);
+    }
+
+    public function updateStatus(WorkflowNotificationService $workflow, SlaService $sla): void
     {
         $this->authorize('update', $this->ticket);
         $this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);
@@ -106,6 +143,10 @@ final class TicketShow extends Component
             'last_activity_at' => now(),
         ])->save();
 
+        if ($status->is_closed) {
+            $sla->recordClosure($this->ticket);
+        }
+
         $this->ticket = $this->freshTicket($this->ticket);
         $workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
         $this->dispatch('helpdesk-status-updated');
@@ -131,6 +172,7 @@ final class TicketShow extends Component
         return view('helpdesk::livewire.ticket-show', [
             'statuses' => Status::query()->orderBy('sort_order')->get(),
             'priorities' => Priority::query()->orderBy('sort_order')->get(),
+            'cannedResponses' => CannedResponse::query()->where('is_active', true)->orderBy('sort_order')->orderBy('name')->get(),
         ])->layout('layouts.app');
     }
 
@@ -144,6 +186,12 @@ final class TicketShow extends Component
             'category',
             'project',
             'team',
+            'product',
+            'slaPolicy',
+            'slaEvents',
+            'ratings',
+            'tags',
+            'checklistItems',
             'attachments.user',
             'gitCommits.repository',
         ]) ?? $ticket;