major helpdesk updates

Modules/Helpdesk/Models/CannedResponse.php

@@ -0,0 +1,17 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class CannedResponse extends Model
+{
+    protected $table = 'helpdesk_canned_responses';
+    protected $fillable = ['company_id','category_id','team_id','name','slug','visibility','subject','body','is_active','sort_order'];
+    protected $casts = ['company_id'=>'integer','category_id'=>'integer','team_id'=>'integer','is_active'=>'boolean','sort_order'=>'integer'];
+    public function category(): BelongsTo { return $this->belongsTo(Category::class, 'category_id'); }
+    public function team(): BelongsTo { return $this->belongsTo(Team::class, 'team_id'); }
+}