major helpdesk updates

Modules/Helpdesk/Models/SlaPolicy.php

@@ -0,0 +1,17 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+final class SlaPolicy extends Model
+{
+    protected $table = 'helpdesk_sla_policies';
+    protected $fillable = ['company_id','priority_id','category_id','name','slug','first_response_minutes','resolution_minutes','business_hours_only','is_default','is_active'];
+    protected $casts = ['company_id'=>'integer','priority_id'=>'integer','category_id'=>'integer','first_response_minutes'=>'integer','resolution_minutes'=>'integer','business_hours_only'=>'boolean','is_default'=>'boolean','is_active'=>'boolean'];
+    public function priority(): BelongsTo { return $this->belongsTo(Priority::class, 'priority_id'); }
+    public function category(): BelongsTo { return $this->belongsTo(Category::class, 'category_id'); }
+}