major helpdesk updates

Modules/Helpdesk/Models/TicketSlaEvent.php

@@ -0,0 +1,14 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+final class TicketSlaEvent extends Model
+{
+    protected $table = 'helpdesk_ticket_sla_events';
+    protected $fillable = ['ticket_id','sla_policy_id','event','due_at','occurred_at','breached','meta'];
+    protected $casts = ['ticket_id'=>'integer','sla_policy_id'=>'integer','due_at'=>'datetime','occurred_at'=>'datetime','breached'=>'boolean','meta'=>'array'];
+}