Repo rebuild

2026-09-15 12:33:28 +01:00
commit be28c4feec
5629 changed files with 317074 additions and 0 deletions
@@ -0,0 +1,66 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use Illuminate\Support\Str;
+use Modules\Helpdesk\Models\AutomationRule;
+use Modules\Helpdesk\Models\Ticket;
+
+final class AutomationRuleService
+{
+    /** @param array<string, mixed> $context */
+    public function apply(Ticket $ticket, array $context = []): Ticket
+    {
+        $sender = (string) ($context['sender'] ?? $ticket->owner?->email ?? '');
+        $mailbox = (string) ($context['mailbox'] ?? '');
+
+        AutomationRule::query()
+            ->where('is_active', true)
+            ->where(static function ($query) use ($ticket): void {
+                $query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
+            })
+            ->orderBy('sort_order')
+            ->orderBy('id')
+            ->get()
+            ->each(function (AutomationRule $rule) use ($ticket, $sender, $mailbox): void {
+                if (! $this->matches($rule, $ticket, $sender, $mailbox)) {
+                    return;
+                }
+
+                $updates = array_filter([
+                    'priority_id' => $rule->set_priority_id,
+                    'category_id' => $rule->set_category_id,
+                    'team_id' => $rule->set_team_id,
+                    'project_id' => $rule->set_project_id,
+                    'status_id' => $rule->set_status_id,
+                    'agent_id' => $rule->set_agent_id,
+                ], static fn ($value): bool => $value !== null);
+
+                if ($updates !== []) {
+                    $ticket->forceFill($updates + ['last_activity_at' => now()])->save();
+                }
+            });
+
+        return $ticket->fresh() ?? $ticket;
+    }
+
+    private function matches(AutomationRule $rule, Ticket $ticket, string $sender, string $mailbox): bool
+    {
+        if ($rule->match_sender && ! Str::contains(Str::lower($sender), Str::lower($rule->match_sender))) {
+            return false;
+        }
+        if ($rule->match_subject && ! Str::contains(Str::lower($ticket->subject), Str::lower($rule->match_subject))) {
+            return false;
+        }
+        if ($rule->match_mailbox && ! Str::contains(Str::lower($mailbox), Str::lower($rule->match_mailbox))) {
+            return false;
+        }
+        if ($rule->match_category_id && (int) $ticket->category_id !== (int) $rule->match_category_id) {
+            return false;
+        }
+
+        return true;
+    }
+}