Repo rebuild

2026-09-15 12:33:28 +01:00
commit be28c4feec
5629 changed files with 317074 additions and 0 deletions
@@ -0,0 +1,136 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\TicketShow;
+use Modules\Helpdesk\Models\AutomationRule;
+use Modules\Helpdesk\Models\CannedResponse;
+use Modules\Helpdesk\Models\ChecklistItem;
+use Modules\Helpdesk\Models\ChecklistTemplate;
+use Modules\Helpdesk\Models\Product;
+use Modules\Helpdesk\Models\SlaPolicy;
+use Modules\Helpdesk\Models\TicketSlaEvent;
+use Modules\Helpdesk\Services\ChecklistService;
+use Modules\Helpdesk\Services\SlaService;
+use Modules\Helpdesk\Services\TicketService;
+use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
+use Tests\TestCase;
+
+final class RedmineInspiredHelpdeskFeatureTest extends TestCase
+{
+    use BuildsHelpdeskFixtures;
+    use RefreshDatabase;
+
+    public function test_ticket_creation_applies_automation_sla_checklist_and_product_linkage(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $user = $this->user(['name' => 'Mark Requester']);
+        $product = Product::query()->create(['name' => 'WMS Platform', 'slug' => 'wms-platform', 'type' => 'service', 'is_active' => true]);
+
+        SlaPolicy::query()->create([
+            'name' => 'High Priority SLA',
+            'slug' => 'high-priority-sla',
+            'priority_id' => $fixtures['high']->id,
+            'first_response_minutes' => 30,
+            'resolution_minutes' => 240,
+            'is_default' => true,
+            'is_active' => true,
+        ]);
+
+        AutomationRule::query()->create([
+            'name' => 'Printer escalation',
+            'slug' => 'printer-escalation',
+            'match_subject' => 'printer',
+            'set_priority_id' => $fixtures['high']->id,
+            'set_team_id' => $fixtures['team']->id,
+            'is_active' => true,
+            'sort_order' => 1,
+        ]);
+
+        ChecklistTemplate::query()->create([
+            'name' => 'Bug checklist',
+            'slug' => 'bug-checklist',
+            'category_id' => $fixtures['category']->id,
+            'items' => ['Confirm reproduction', 'Record workaround'],
+            'is_active' => true,
+        ]);
+
+        $ticket = app(TicketService::class)->create($user, [
+            'subject' => 'Printer labels are failing',
+            'body' => '<p>Printer labels fail for every order.</p>',
+            'priority_id' => $fixtures['normal']->id,
+            'category_id' => $fixtures['category']->id,
+            'project_id' => $fixtures['project']->id,
+            'product_id' => $product->id,
+        ]);
+
+        $ticket = $ticket->fresh(['checklistItems']);
+
+        self::assertSame($fixtures['high']->id, $ticket->priority_id);
+        self::assertSame($fixtures['team']->id, $ticket->team_id);
+        self::assertSame($product->id, $ticket->product_id);
+        self::assertNotNull($ticket->sla_policy_id);
+        self::assertNotNull($ticket->sla_first_response_due_at);
+        self::assertCount(2, $ticket->checklistItems);
+        $this->assertDatabaseHas('helpdesk_ticket_sla_events', ['ticket_id' => $ticket->id, 'event' => 'sla.policy_applied']);
+    }
+
+    public function test_canned_response_macros_insert_into_ticket_reply_editor(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent(['name' => 'Agent Smith']);
+        $ticket = $this->ticket(['owner' => $this->user(['name' => 'Customer Jane']), 'agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $response = CannedResponse::query()->create([
+            'name' => 'Acknowledgement',
+            'slug' => 'acknowledgement',
+            'body' => 'Hello {{ requester.name }}, ticket {{ ticket.reference }} is being reviewed by {{ agent.name }}.',
+            'is_active' => true,
+        ]);
+
+        Livewire::actingAs($agent)
+            ->test(TicketShow::class, ['ticket' => $ticket])
+            ->set('canned_response_id', $response->id)
+            ->call('applyCannedResponse')
+            ->assertSet('commentBody', 'Hello Customer Jane, ticket ' . $ticket->reference . ' is being reviewed by Agent Smith.');
+    }
+
+    public function test_sla_service_records_first_response_and_resolution_breaches(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['high']->id]);
+
+        $ticket->forceFill([
+            'sla_first_response_due_at' => now()->subMinute(),
+            'sla_resolution_due_at' => now()->subMinute(),
+        ])->save();
+
+        app(SlaService::class)->recordPublicResponse($ticket->fresh(), $agent);
+        app(SlaService::class)->recordClosure($ticket->fresh());
+
+        $ticket = $ticket->fresh();
+
+        self::assertNotNull($ticket->first_response_at);
+        self::assertNotNull($ticket->sla_first_response_breached_at);
+        self::assertNotNull($ticket->sla_resolution_breached_at);
+        self::assertGreaterThanOrEqual(2, TicketSlaEvent::query()->where('ticket_id', $ticket->id)->count());
+    }
+
+    public function test_checklist_items_can_be_toggled_by_agents(): void
+    {
+        $fixtures = $this->seedLookupData();
+        $agent = $this->agent();
+        $ticket = $this->ticket(['agent' => $agent, 'status_id' => $fixtures['open']->id, 'priority_id' => $fixtures['normal']->id]);
+        $item = ChecklistItem::query()->create(['ticket_id' => $ticket->id, 'title' => 'Confirm reproduction', 'sort_order' => 10]);
+
+        $updated = app(ChecklistService::class)->toggle($item, $agent);
+
+        self::assertTrue($updated->is_completed);
+        self::assertSame($agent->id, $updated->completed_by);
+        self::assertNotNull($updated->completed_at);
+    }
+}