Repo rebuild

2026-09-15 12:33:28 +01:00
commit be28c4feec
5629 changed files with 317074 additions and 0 deletions
@@ -0,0 +1,89 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use PHPUnit\Framework\TestCase;
+
+final class TicketSlaOperationalDetailFilesTest extends TestCase
+{
+    /**
+     * SLA cards must show operationally useful first-response detail.
+     */
+    public function test_first_response_sla_card_shows_duration_responder_and_timestamp(): void
+    {
+        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
+        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
+
+        $component = file_get_contents($componentPath);
+        $view = file_get_contents($viewPath);
+
+        self::assertIsString($component);
+        self::assertIsString($view);
+        self::assertStringContainsString('firstResponseSlaDetail', $component);
+        self::assertStringContainsString('Responded in ', $component);
+        self::assertStringContainsString('firstResponderName', $component);
+        self::assertStringContainsString('Responder', $view);
+        self::assertStringContainsString('Responded at', $view);
+    }
+
+    /**
+     * SLA cards should use clear met, due-soon and breached states.
+     */
+    public function test_sla_cards_have_colour_coded_state_helpers(): void
+    {
+        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
+        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
+
+        $component = file_get_contents($componentPath);
+        $view = file_get_contents($viewPath);
+
+        self::assertIsString($component);
+        self::assertIsString($view);
+        self::assertStringContainsString('firstResponseIsDueSoon', $component);
+        self::assertStringContainsString('resolutionIsDueSoon', $component);
+        self::assertStringContainsString('firstResponseSlaClasses', $view);
+        self::assertStringContainsString('resolutionSlaClasses', $view);
+        self::assertStringContainsString('border-amber-300', $component);
+        self::assertStringContainsString('border-red-300', $component);
+        self::assertStringContainsString('border-emerald-200', $component);
+    }
+
+    /**
+     * The ticket page should expose an SLA audit trail for support managers.
+     */
+    public function test_sla_audit_trail_is_visible_on_ticket_page(): void
+    {
+        $servicePath = dirname(__DIR__, 2) . '/Services/SlaService.php';
+        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
+
+        $service = file_get_contents($servicePath);
+        $view = file_get_contents($viewPath);
+
+        self::assertIsString($service);
+        self::assertIsString($view);
+        self::assertStringContainsString('SLA audit trail', $view);
+        self::assertStringContainsString('$ticket->slaEvents->take(5)', $view);
+        self::assertStringContainsString('actor_name', $service);
+        self::assertStringContainsString('response_seconds', $service);
+        self::assertStringContainsString('resolved_seconds', $service);
+    }
+
+    /**
+     * Public reply counts must include threaded public replies, not only root comments.
+     */
+    public function test_public_reply_count_uses_all_ticket_comments(): void
+    {
+        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
+
+        $component = file_get_contents($componentPath);
+
+        self::assertIsString($component);
+        self::assertStringContainsString('Comment::query()', $component);
+        self::assertStringContainsString("where('ticket_id', \$ticket->id)", $component);
+        self::assertStringContainsString("\$comments->where('is_internal', false)->count()", $component);
+        self::assertStringNotContainsString('$ticket->comments()
+            ->active()', $component);
+    }
+}