major updates
This commit is contained in:
Mark Gregory
@@ -10,8 +10,18 @@
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$currentTicket = $ticket ?? $comment->ticket ?? null;
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$replyCount = $commentReplies->count();
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$isInternal = (bool) $comment->is_internal;
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$borderClass = $isInternal ? 'border-amber-300 dark:border-amber-700' : 'border-red-200 dark:border-red-900/70';
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$railClass = $isInternal ? 'bg-amber-500' : 'bg-red-500';
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$borderClass = $isInternal ? 'border-purple-400/70 dark:border-purple-600/70' : 'border-zinc-200 dark:border-zinc-700';
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$railClass = $isInternal ? 'bg-purple-500' : ((int) $level % 3 === 0 ? 'bg-red-500' : (((int) $level % 3 === 1) ? 'bg-blue-500' : 'bg-emerald-500'));
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$commentSubject = trim((string) ($comment->subject ?? ''));
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if ($commentSubject === '') {
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$plainSubject = trim((string) ($comment->body_text ?? strip_tags((string) $comment->body)));
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$commentSubject = Str::limit($plainSubject !== '' ? $plainSubject : 'Response', 72);
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}
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if ($isInternal && ! Str::startsWith(Str::lower($commentSubject), 'internal')) {
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$commentSubject = 'Internal note';
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}
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$renderedBody = html_entity_decode((string) $comment->body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
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while (str_contains($renderedBody, '<') || str_contains($renderedBody, '>') || str_contains($renderedBody, '&lt;')) {
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@@ -49,32 +59,34 @@
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@endphp
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@if (! $isInternal || $canSeeInternalNotes)
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<details class="group rounded-2xl border {{ $borderClass }} bg-white shadow-sm transition dark:bg-zinc-900" data-helpdesk-comment-card data-helpdesk-comment-text="{{ e(Str::lower(strip_tags((string) $comment->body).' '.($comment->body_text ?? '').' '.($commentUser?->name ?? '').' '.($comment->unid ?? '').' '.($comment->guid ?? ''))) }}" style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
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<details class="group rounded-2xl border {{ $borderClass }} bg-white shadow-sm transition dark:bg-zinc-900" data-helpdesk-comment-card data-helpdesk-comment-text="{{ e(Str::lower($commentSubject.' '.strip_tags((string) $comment->body).' '.($comment->body_text ?? '').' '.($commentUser?->name ?? '').' '.($comment->unid ?? '').' '.($comment->guid ?? ''))) }}" style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
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<summary class="flex cursor-pointer list-none items-start gap-3 rounded-2xl p-4 marker:hidden">
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<span class="mt-1 inline-flex h-12 w-2 shrink-0 rounded-full {{ $railClass }}" aria-hidden="true"></span>
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<div class="min-w-0 flex-1">
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<div class="flex flex-wrap items-center gap-2">
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<span class="font-bold text-zinc-900 dark:text-zinc-100">{{ $commentUser?->name ?? 'Unknown user' }}</span>
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<span class="text-xs font-semibold text-zinc-500">{{ $comment->created_at?->format('d M Y H:i') }}</span>
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<span class="rounded-full bg-blue-100 px-2.5 py-1 text-[11px] font-extrabold text-blue-800 dark:bg-blue-950 dark:text-blue-100">{{ $replyCount }} response{{ $replyCount === 1 ? '' : 's' }}</span>
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@if ($commentAttachments->isNotEmpty())
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<span class="rounded-full bg-emerald-100 px-2.5 py-1 text-[11px] font-extrabold text-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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<i class="fa-solid fa-paperclip mr-1" aria-hidden="true"></i>{{ $commentAttachments->count() }}
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</span>
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@endif
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@if ($isInternal)
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<span class="rounded-full bg-amber-100 px-2.5 py-1 text-[11px] font-extrabold text-amber-800 dark:bg-amber-950 dark:text-amber-100">MPBA internal</span>
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@endif
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</div>
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<div class="mt-1 flex flex-wrap items-center gap-2 text-[11px] font-mono text-zinc-400">
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@if (! blank($comment->unid))
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<span>UNID {{ Str::limit((string) $comment->unid, 16, '') }}</span>
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@endif
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@if (! blank($comment->guid))
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<span>GUID {{ Str::limit((string) $comment->guid, 18, '') }}</span>
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@endif
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<span class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-zinc-100 text-zinc-700 ring-1 ring-zinc-200 dark:bg-zinc-800 dark:text-zinc-100 dark:ring-zinc-700">
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<i class="fa-solid {{ $isInternal ? 'fa-note-sticky' : 'fa-envelope' }}" aria-hidden="true"></i>
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</span>
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<div class="min-w-0 flex-1">
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<div class="flex flex-wrap items-center gap-2">
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<span class="truncate text-base font-extrabold text-zinc-900 dark:text-zinc-100">{{ $commentSubject }}</span>
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<span class="rounded-full bg-zinc-100 px-2.5 py-1 text-[11px] font-extrabold text-zinc-700 dark:bg-zinc-800 dark:text-zinc-100">{{ $replyCount }} {{ $replyCount === 1 ? 'reply' : 'replies' }}</span>
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@if ($commentAttachments->isNotEmpty())
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<span class="rounded-full bg-emerald-100 px-2.5 py-1 text-[11px] font-extrabold text-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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<i class="fa-solid fa-paperclip mr-1" aria-hidden="true"></i>{{ $commentAttachments->count() }}
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</span>
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@endif
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@if ($isInternal)
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<span class="rounded-full bg-red-600 px-2.5 py-1 text-[11px] font-extrabold uppercase tracking-wide text-white">Internal</span>
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@endif
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</div>
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<div class="mt-1 flex flex-wrap items-center gap-2 text-xs font-semibold text-zinc-500 dark:text-zinc-400">
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<span>{{ $commentUser?->name ?? 'Unknown user' }}</span>
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<span aria-hidden="true">•</span>
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<span>{{ $comment->created_at?->format('d M Y H:i') }}</span>
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</div>
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</div>
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</div>
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</div>
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@@ -116,6 +128,10 @@
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<form id="{{ $replyFormId }}" method="POST" action="{{ route('helpdesk.tickets.comments.store', $currentTicket) }}" enctype="multipart/form-data" class="mt-4 hidden rounded-xl border border-red-200 bg-red-50/60 p-4 dark:border-red-900 dark:bg-red-950/20" data-helpdesk-comment-form>
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@csrf
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<input type="hidden" name="parent_id" value="{{ $comment->id }}">
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<div class="mb-3">
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<label for="reply-subject-{{ $comment->id }}" class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Subject</label>
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<input id="reply-subject-{{ $comment->id }}" name="subject" value="{{ old('subject', 'RE: '.$commentSubject) }}" class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">
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</div>
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<label for="reply-body-{{ $comment->id }}" class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Response to response</label>
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<div class="mb-2 flex flex-wrap gap-2" data-helpdesk-html-toolbar="reply-body-{{ $comment->id }}">
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<button type="button" data-helpdesk-tag="strong" class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
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