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major updates

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This commit is contained in:
Mark Gregory
2026-06-17 11:26:08 +01:00
parent 3b1fc48a3d
commit c4646d2f5c
10 changed files with 256 additions and 51 deletions
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Modules/Helpdesk/changelog.yaml
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@@ -225,3 +225,14 @@ versions:
- Updated TicketService comment creation to populate Lotus-style replication identity metadata for document responses and nested responses.
- Updated Helpdesk conversation tests to cover POST comment storage, nested reply identity metadata and searchable comment text.
- Kept module.json version in sync with changelog.yaml.
- version: 1.7.0
date: 2026-06-17
type: changed
summary: "Polished Lotus Notes-style ticket document and conversation headers, fully collapsed conversation default, subject-led comment cards, and hidden replication identifiers."
changes:
- "Conversation panel now starts fully collapsed and only reveals comment cards when opened."
- "Comment cards now show a professional subject header with author/date metadata and no visible GUID/UNID."
- "Comment subjects are stored for public responses, canned responses, and nested replies while GUID/UNID remain searchable."
- "Ticket details, SLA metrics, requester profile, ticket document, attachments, and conversation headers received consistent professional styling."
- "Browser and feature tests were updated for collapsed conversations, comment subjects, and hidden replication identifiers."