diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
index 55fb4582..d19076ae 100644
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
@@ -41,7 +41,6 @@
                         <i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i>
                         Back
                     </a>
-
                     @can('update', $ticket)
                         <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate
                            class="inline-flex items-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-emerald-700">
@@ -1021,150 +1020,7 @@
             </div>
 
             @can('update', $ticket)
-                <div
-                    class="rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                    <div class="-mx-4 -mt-4 mb-4 rounded-t-xl bg-indigo-700 px-4 py-4 text-white">
-                        <div class="flex items-center gap-3">
-                            <span
-                                class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-indigo-950 text-white ring-1 ring-indigo-300/60 shadow-lg">
-                                <i class="fa-solid fa-sliders text-lg" aria-hidden="true"></i>
-                            </span>
-                            <div class="min-w-0">
-                                <h2 class="text-lg font-black uppercase tracking-wide">Ticket controls</h2>
-                                <p class="text-xs font-semibold text-indigo-100">Log time, assignment, status and
-                                    priority
-                                </p>
-                            </div>
-                        </div>
-                    </div>
-
-                    @if (session('ticket-action-updated'))
-                        <div
-                            class="mb-4 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
-                            {{ session('ticket-action-updated') }}
-                        </div>
-                    @endif
-                    @include('helpdesk::partials.ticket-time-timer', [
-                        'ticket' => $ticket,
-                    ])
-                    <form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}"
-                          class="mb-4 space-y-2">
-                        @csrf
-
-                        <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                               for="ticket_time_minutes">Log time</label>
-
-                        <div class="grid grid-cols-[1fr_auto] gap-2">
-                            <input id="ticket_time_minutes" name="minutes" type="number" min="1" max="1440"
-                                   placeholder="Minutes"
-                                   class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                   data-dusk="ticket-time-minutes">
-
-                            <button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time"
-                                    class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-                                <i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
-                                <span>Log</span>
-                            </button>
-                        </div>
-
-                        <textarea name="description" rows="2" placeholder="Optional work note"
-                                  class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                  data-dusk="ticket-time-description"></textarea>
-
-                        @error('minutes')
-                        <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-
-                        @error('description')
-                        <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-                    </form>
-
-                    <form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}"
-                          class="mb-4 space-y-2">
-                        @csrf
-
-                        <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                               for="show_agent_id">Assigned agent</label>
-                        <select id="show_agent_id" name="agent_id"
-                                class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                data-dusk="ticket-show-agent">
-                            <option value="" @selected($agent_id === null)>Unassigned</option>
-                            @forelse ($agents as $agent)
-                                <option
-                                    value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }}
-                                    ·
-                                    {{ $agent->email }}</option>
-                            @empty
-                                <option value="" disabled>No users available for assignment</option>
-                            @endforelse
-                        </select>
-
-                        @error('agent_id')
-                        <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-
-                        <button type="submit" dusk="update-agent" data-dusk="update-agent"
-                                class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
-                            <i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
-                            <span>Assign agent</span>
-                        </button>
-                    </form>
-
-                    <form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}"
-                          class="mb-4 space-y-2">
-                        @csrf
-
-                        <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                               for="show_status_id">Status</label>
-                        <select id="show_status_id" name="status_id"
-                                class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                data-dusk="ticket-show-status">
-                            @foreach ($statuses as $status)
-                                <option
-                                    value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}
-                                </option>
-                            @endforeach
-                        </select>
-
-                        @error('status_id')
-                        <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-
-                        <button type="submit" dusk="update-status"
-                                class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
-                            <i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
-                            <span>Update status</span>
-                        </button>
-                    </form>
-
-                    <form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}"
-                          class="space-y-2">
-                        @csrf
-
-                        <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
-                               for="show_priority_id">Priority</label>
-                        <select id="show_priority_id" name="priority_id"
-                                class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
-                                data-dusk="ticket-show-priority">
-                            @foreach ($priorities as $priority)
-                                <option
-                                    value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}
-                                </option>
-                            @endforeach
-                        </select>
-
-                        @error('priority_id')
-                        <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
-                        @enderror
-
-                        <button type="submit" dusk="update-priority"
-                                class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
-                            <i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
-                            <span>Update priority</span>
-                        </button>
-                    </form>
-                </div>
+                @include('helpdesk::partials.ticket-controls-collapsed-replacement')
             @endcan
         </aside>
     </div>
diff --git a/Modules/Helpdesk/Resources/views/partials/ticket-controls-collapsed-replacement.blade.php b/Modules/Helpdesk/Resources/views/partials/ticket-controls-collapsed-replacement.blade.php
new file mode 100644
index 00000000..088f3301
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/partials/ticket-controls-collapsed-replacement.blade.php
@@ -0,0 +1,162 @@
+@php
+    $hasRunningTimer = method_exists($this, 'hasRunningTimer')
+        ? (bool) $this->hasRunningTimer()
+        : false;
+@endphp
+
+@can('update', $ticket)
+    <details
+        @if ($hasRunningTimer) open @endif
+    class="group rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
+        data-helpdesk-ticket-controls>
+        <summary
+            class="-mx-4 -mt-4 mb-4 flex cursor-pointer list-none items-center justify-between gap-3 rounded-t-xl bg-indigo-700 px-4 py-4 text-white marker:hidden">
+            <div class="flex min-w-0 items-center gap-3">
+                <span
+                    class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-indigo-950 text-white ring-1 ring-indigo-300/60 shadow-lg">
+                    <i class="fa-solid fa-sliders text-lg" aria-hidden="true"></i>
+                </span>
+                <div class="min-w-0">
+                    <h2 class="text-lg font-black uppercase tracking-wide">Ticket controls</h2>
+                    <p class="text-xs font-semibold text-indigo-100">Log time, assignment, status and
+                        priority
+                    </p>
+                </div>
+            </div>
+
+            <span
+                class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20">
+                <i class="fa-solid fa-chevron-right text-xs transition group-open:rotate-90" aria-hidden="true"></i>
+            </span>
+        </summary>
+
+        @if (session('ticket-action-updated'))
+            <div
+                class="mb-4 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
+                {{ session('ticket-action-updated') }}
+            </div>
+        @endif
+
+        @include('helpdesk::partials.ticket-time-timer', [
+            'ticket' => $ticket,
+        ])
+
+        <form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}"
+              class="mb-4 space-y-2">
+            @csrf
+
+            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
+                   for="ticket_time_minutes">Log time</label>
+
+            <div class="grid grid-cols-[1fr_auto] gap-2">
+                <input id="ticket_time_minutes" name="minutes" type="number" min="1" max="1440"
+                       placeholder="Minutes"
+                       class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
+                       data-dusk="ticket-time-minutes">
+
+                <button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time"
+                        class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
+                    <i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
+                    <span>Log</span>
+                </button>
+            </div>
+
+            <textarea name="description" rows="2" placeholder="Optional work note"
+                      class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
+                      data-dusk="ticket-time-description"></textarea>
+
+            @error('minutes')
+            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
+            @enderror
+
+            @error('description')
+            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
+            @enderror
+        </form>
+
+        <form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}"
+              class="mb-4 space-y-2">
+            @csrf
+
+            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
+                   for="show_agent_id">Assigned agent</label>
+            <select id="show_agent_id" name="agent_id"
+                    class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
+                    data-dusk="ticket-show-agent">
+                <option value="" @selected($agent_id === null)>Unassigned</option>
+                @forelse ($agents as $agent)
+                    <option
+                        value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }}
+                        ·
+                        {{ $agent->email }}</option>
+                @empty
+                    <option value="" disabled>No users available for assignment</option>
+                @endforelse
+            </select>
+
+            @error('agent_id')
+            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
+            @enderror
+
+            <button type="submit" dusk="update-agent" data-dusk="update-agent"
+                    class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
+                <i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
+                <span>Assign agent</span>
+            </button>
+        </form>
+
+        <form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}"
+              class="mb-4 space-y-2">
+            @csrf
+
+            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
+                   for="show_status_id">Status</label>
+            <select id="show_status_id" name="status_id"
+                    class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
+                    data-dusk="ticket-show-status">
+                @foreach ($statuses as $status)
+                    <option
+                        value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}
+                    </option>
+                @endforeach
+            </select>
+
+            @error('status_id')
+            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
+            @enderror
+
+            <button type="submit" dusk="update-status"
+                    class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
+                <i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
+                <span>Update status</span>
+            </button>
+        </form>
+
+        <form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}"
+              class="space-y-2">
+            @csrf
+
+            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
+                   for="show_priority_id">Priority</label>
+            <select id="show_priority_id" name="priority_id"
+                    class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
+                    data-dusk="ticket-show-priority">
+                @foreach ($priorities as $priority)
+                    <option
+                        value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}
+                    </option>
+                @endforeach
+            </select>
+
+            @error('priority_id')
+            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
+            @enderror
+
+            <button type="submit" dusk="update-priority"
+                    class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
+                <i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
+                <span>Update priority</span>
+            </button>
+        </form>
+    </details>
+@endcan