diff --git a/Modules/Helpdesk/Concerns/HasHelpdeskTickets.php b/Modules/Helpdesk/Concerns/HasHelpdeskTickets.php
new file mode 100644
index 00000000..cea0de34
--- /dev/null
+++ b/Modules/Helpdesk/Concerns/HasHelpdeskTickets.php
@@ -0,0 +1,35 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Concerns;
+
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Modules\Helpdesk\Models\Ticket;
+
+trait HasHelpdeskTickets
+{
+    /** @return HasMany<Ticket> */
+    public function helpdeskTickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'user_id');
+    }
+
+    /** @return HasMany<Ticket> */
+    public function helpdeskAssignedTickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'agent_id');
+    }
+
+    /** @return bool */
+    public function isHelpdeskAgent(): bool
+    {
+        return (bool) (($this->helpdesk_agent ?? false) || ($this->helpdesk_admin ?? false));
+    }
+
+    /** @return bool */
+    public function isHelpdeskAdmin(): bool
+    {
+        return (bool) ($this->helpdesk_admin ?? false);
+    }
+}
diff --git a/Modules/Helpdesk/Config/config.php b/Modules/Helpdesk/Config/config.php
index 779c63c8..a629042b 100644
--- a/Modules/Helpdesk/Config/config.php
+++ b/Modules/Helpdesk/Config/config.php
@@ -1,8 +1,13 @@
 <?php
 
+declare(strict_types=1);
+
 return [
-    'name' => 'Helpdesk',
-    'features' =>
-     [
-     ],
+    'route_prefix' => env('HELPDESK_ROUTE_PREFIX', 'helpdesk'),
+    'middleware' => ['web', 'auth'],
+    'disk' => env('HELPDESK_ATTACHMENTS_DISK', 'helpdesk'),
+    'max_upload_kb' => (int) env('HELPDESK_MAX_UPLOAD_KB', 10240),
+    'allowed_mimes' => ['pdf', 'png', 'jpg', 'jpeg', 'webp', 'doc', 'docx', 'xls', 'xlsx', 'txt', 'csv', 'zip'],
+    'default_status_slug' => 'open',
+    'closed_status_slug' => 'closed',
 ];
diff --git a/Modules/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php b/Modules/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php
new file mode 100644
index 00000000..f4673bd2
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_04_24_000001_add_helpdesk_flags_to_users_table.php
@@ -0,0 +1,45 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration {
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up(): void
+    {
+        Schema::table('users', static function (Blueprint $table): void {
+            if (! Schema::hasColumn('users', 'helpdesk_agent')) {
+                $table->boolean('helpdesk_agent')->default(false)->after('password');
+            }
+
+            if (! Schema::hasColumn('users', 'helpdesk_admin')) {
+                $table->boolean('helpdesk_admin')->default(false)->after('helpdesk_agent');
+            }
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down(): void
+    {
+        Schema::table('users', static function (Blueprint $table): void {
+            if (Schema::hasColumn('users', 'helpdesk_admin')) {
+                $table->dropColumn('helpdesk_admin');
+            }
+
+            if (Schema::hasColumn('users', 'helpdesk_agent')) {
+                $table->dropColumn('helpdesk_agent');
+            }
+        });
+    }
+};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_04_24_000002_create_helpdesk_lookup_tables.php b/Modules/Helpdesk/Database/Migrations/2026_04_24_000002_create_helpdesk_lookup_tables.php
new file mode 100644
index 00000000..e0e2fd37
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_04_24_000002_create_helpdesk_lookup_tables.php
@@ -0,0 +1,61 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration {
+    /** @return void */
+    public function up(): void
+    {
+        Schema::create('helpdesk_statuses', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('name', 80);
+            $table->string('slug', 100)->unique();
+            $table->string('color', 30)->default('zinc');
+            $table->unsignedSmallInteger('sort_order')->default(0);
+            $table->boolean('is_closed')->default(false);
+            $table->timestamps();
+        });
+
+        Schema::create('helpdesk_priorities', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('name', 80);
+            $table->string('slug', 100)->unique();
+            $table->string('color', 30)->default('zinc');
+            $table->unsignedSmallInteger('sort_order')->default(0);
+            $table->timestamps();
+        });
+
+        Schema::create('helpdesk_categories', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('name', 120);
+            $table->string('slug', 140)->unique();
+            $table->string('color', 30)->default('blue');
+            $table->text('description')->nullable();
+            $table->timestamps();
+        });
+
+        Schema::create('helpdesk_projects', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('title', 160);
+            $table->string('slug', 180)->unique();
+            $table->string('color', 30)->default('blue');
+            $table->text('description')->nullable();
+            $table->timestamp('archived_at')->nullable();
+            $table->softDeletes();
+            $table->timestamps();
+        });
+    }
+
+    /** @return void */
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_projects');
+        Schema::dropIfExists('helpdesk_categories');
+        Schema::dropIfExists('helpdesk_priorities');
+        Schema::dropIfExists('helpdesk_statuses');
+    }
+};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_04_24_000003_create_helpdesk_tickets_table.php b/Modules/Helpdesk/Database/Migrations/2026_04_24_000003_create_helpdesk_tickets_table.php
new file mode 100644
index 00000000..2b5b9698
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_04_24_000003_create_helpdesk_tickets_table.php
@@ -0,0 +1,43 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration {
+    /** @return void */
+    public function up(): void
+    {
+        Schema::create('helpdesk_tickets', static function (Blueprint $table): void {
+            $table->id();
+            $table->string('reference', 32)->unique();
+            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
+            $table->foreignId('agent_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->foreignId('status_id')->constrained('helpdesk_statuses')->restrictOnDelete();
+            $table->foreignId('priority_id')->constrained('helpdesk_priorities')->restrictOnDelete();
+            $table->foreignId('category_id')->nullable()->constrained('helpdesk_categories')->nullOnDelete();
+            $table->foreignId('project_id')->nullable()->constrained('helpdesk_projects')->nullOnDelete();
+            $table->string('subject', 200);
+            $table->longText('body');
+            $table->timestamp('due_at')->nullable();
+            $table->timestamp('completed_at')->nullable();
+            $table->timestamp('last_activity_at')->nullable();
+            $table->timestamp('archived_at')->nullable();
+            $table->softDeletes();
+            $table->timestamps();
+
+            $table->index(['status_id', 'priority_id']);
+            $table->index(['agent_id', 'completed_at']);
+            $table->index(['user_id', 'created_at']);
+            $table->index('last_activity_at');
+        });
+    }
+
+    /** @return void */
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_tickets');
+    }
+};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_04_24_000004_create_helpdesk_comments_and_attachments_tables.php b/Modules/Helpdesk/Database/Migrations/2026_04_24_000004_create_helpdesk_comments_and_attachments_tables.php
new file mode 100644
index 00000000..83e7011a
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_04_24_000004_create_helpdesk_comments_and_attachments_tables.php
@@ -0,0 +1,46 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration {
+    /** @return void */
+    public function up(): void
+    {
+        Schema::create('helpdesk_comments', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->longText('body');
+            $table->boolean('is_internal')->default(false);
+            $table->timestamps();
+
+            $table->index(['ticket_id', 'created_at']);
+        });
+
+        Schema::create('helpdesk_attachments', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('comment_id')->nullable()->constrained('helpdesk_comments')->cascadeOnDelete();
+            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->string('disk', 80);
+            $table->string('path', 500);
+            $table->string('original_name', 255);
+            $table->string('mime_type', 160)->nullable();
+            $table->unsignedBigInteger('size')->default(0);
+            $table->timestamps();
+
+            $table->index(['ticket_id', 'created_at']);
+        });
+    }
+
+    /** @return void */
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_attachments');
+        Schema::dropIfExists('helpdesk_comments');
+    }
+};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_04_24_000005_create_helpdesk_category_user_table.php b/Modules/Helpdesk/Database/Migrations/2026_04_24_000005_create_helpdesk_category_user_table.php
new file mode 100644
index 00000000..457d8100
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_04_24_000005_create_helpdesk_category_user_table.php
@@ -0,0 +1,27 @@
+<?php
+
+declare(strict_types=1);
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration {
+    /** @return void */
+    public function up(): void
+    {
+        Schema::create('helpdesk_category_user', static function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('category_id')->constrained('helpdesk_categories')->cascadeOnDelete();
+            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
+            $table->timestamps();
+            $table->unique(['category_id', 'user_id']);
+        });
+    }
+
+    /** @return void */
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_category_user');
+    }
+};
diff --git a/Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php b/Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
index baf6cadf..36ced7b7 100644
--- a/Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
+++ b/Modules/Helpdesk/Database/Seeders/HelpdeskDatabaseSeeder.php
@@ -1,21 +1,47 @@
 <?php
 
-namespace Modules\Helpdesk\Database\Seeders;
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\database\seeders;
 
 use Illuminate\Database\Seeder;
-use Illuminate\Database\Eloquent\Model;
+use Illuminate\Support\Str;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Models\Status;
 
-class HelpdeskDatabaseSeeder extends Seeder
+final class HelpdeskDatabaseSeeder extends Seeder
 {
-    /**
-     * Run the database seeds.
-     *
-     * @return void
-     */
-    public function run()
+    /** @return void */
+    public function run(): void
     {
-        Model::unguard();
+        foreach ([
+            ['name' => 'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
+            ['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
+            ['name' => 'Waiting Customer', 'slug' => 'waiting-customer', 'color' => 'purple', 'sort_order' => 30, 'is_closed' => false],
+            ['name' => 'Closed', 'slug' => 'closed', 'color' => 'green', 'sort_order' => 90, 'is_closed' => true],
+        ] as $row) {
+            Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
 
-        // $this->call("OthersTableSeeder");
+        foreach ([
+            ['name' => 'Low', 'slug' => 'low', 'color' => 'zinc', 'sort_order' => 10],
+            ['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue', 'sort_order' => 20],
+            ['name' => 'High', 'slug' => 'high', 'color' => 'orange', 'sort_order' => 30],
+            ['name' => 'Critical', 'slug' => 'critical', 'color' => 'red', 'sort_order' => 40],
+        ] as $row) {
+            Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
+        }
+
+        foreach (['General Support', 'Software', 'Hardware', 'Access Request', 'Incident'] as $name) {
+            Category::query()->updateOrCreate(['slug' => Str::slug($name)], ['name' => $name, 'color' => 'blue']);
+        }
+
+        Project::query()->updateOrCreate(['slug' => 'internal-helpdesk'], [
+            'title' => 'Internal Helpdesk',
+            'color' => 'blue',
+            'description' => 'Default project for internal helpdesk tickets.',
+        ]);
     }
 }
diff --git a/Modules/Helpdesk/Docs/INSTALL.md b/Modules/Helpdesk/Docs/INSTALL.md
new file mode 100644
index 00000000..1ea4246d
--- /dev/null
+++ b/Modules/Helpdesk/Docs/INSTALL.md
@@ -0,0 +1,93 @@
+# Helpdesk Module Install
+
+## 1. Copy the module
+
+Copy `Modules/Helpdesk` into your Laravel 13 project.
+
+## 2. Register the provider
+
+If your module loader reads `module.json`, no manual provider entry is needed. Otherwise add this provider to `bootstrap/providers.php`:
+
+```php
+Modules\Helpdesk\Providers\HelpdeskServiceProvider::class,
+```
+
+## 3. Add the helpdesk disk
+
+Add this to `config/filesystems.php` disks:
+
+```php
+'helpdesk' => [
+    'driver' => 'local',
+    'root' => storage_path('app/public/helpdesk'),
+    'url' => env('APP_URL') . '/storage/helpdesk',
+    'visibility' => 'public',
+],
+```
+
+Then run:
+
+```bash
+php artisan storage:link
+```
+
+## 4. Add relations to `App\Models\User`
+
+```php
+use Modules\Helpdesk\Concerns\HasHelpdeskTickets;
+
+class User extends Authenticatable
+{
+    use HasHelpdeskTickets;
+}
+```
+
+Add casts if you want strict booleans:
+
+```php
+protected function casts(): array
+{
+    return [
+        'email_verified_at' => 'datetime',
+        'password' => 'hashed',
+        'helpdesk_agent' => 'boolean',
+        'helpdesk_admin' => 'boolean',
+    ];
+}
+```
+
+## 5. Run migrations and seeders
+
+```bash
+php artisan migrate
+php artisan db:seed --class="Modules\\Helpdesk\\database\\seeders\\HelpdeskDatabaseSeeder"
+```
+
+## 6. Add dashboard widget
+
+Place this where you want it on your dashboard:
+
+```blade
+@include('helpdesk::dashboard.card')
+```
+
+or directly:
+
+```blade
+<livewire:helpdesk.dashboard-widget />
+```
+
+## 7. Navigation link
+
+```blade
+<flux:navlist.item icon="lifebuoy" :href="route('helpdesk.tickets.index')" :current="request()->routeIs('helpdesk.*')" wire:navigate>
+    Helpdesk
+</flux:navlist.item>
+```
+
+## 8. Tests
+
+```bash
+php artisan test Modules/Helpdesk/tests/Feature
+php artisan dusk Modules/Helpdesk/tests/Browser
+```
diff --git a/Modules/Helpdesk/Helpers/Helper.php b/Modules/Helpdesk/Helpers/Helper.php
index 80c99394..d5ac059c 100644
--- a/Modules/Helpdesk/Helpers/Helper.php
+++ b/Modules/Helpdesk/Helpers/Helper.php
@@ -1,12 +1,13 @@
 <?php
-use Modules\Helpdesk\Support\ModuleInfo;
 
-if (! function_exists('helpdesk_feature_enabled')) {
+declare(strict_types=1);
+
+if (! function_exists('helpdesk_module_name')) {
     /**
-     * Check if a feature is enabled in the config.
+     * Return the Helpdesk module name.
      */
-    function helpdesk_feature_enabled(string $key): bool
+    function helpdesk_module_name(): string
     {
-        return (bool) config(ModuleInfo::nameLower().".features.{$key}", false);
+        return 'Helpdesk';
     }
 }
diff --git a/Modules/Helpdesk/Http/Controllers/HelpdeskController.php b/Modules/Helpdesk/Http/Controllers/HelpdeskController.php
index f4bd5747..68eb367b 100644
--- a/Modules/Helpdesk/Http/Controllers/HelpdeskController.php
+++ b/Modules/Helpdesk/Http/Controllers/HelpdeskController.php
@@ -1,79 +1,19 @@
 <?php
 
+declare(strict_types=1);
+
 namespace Modules\Helpdesk\Http\Controllers;
 
-use Illuminate\Contracts\Support\Renderable;
-use Illuminate\Http\Request;
-use Illuminate\Routing\Controller;
+use App\Http\Controllers\Controller;
+use Illuminate\Contracts\View\View;
 
-class HelpdeskController extends Controller
+final class HelpdeskController extends Controller
 {
     /**
-     * Display a listing of the resource.
-     * @return Renderable
+     * Display the Helpdesk module landing page.
      */
-    public function index()
+    public function __invoke(): View
     {
         return view('helpdesk::index');
     }
-
-    /**
-     * Show the form for creating a new resource.
-     * @return Renderable
-     */
-    public function create()
-    {
-        return view('helpdesk::create');
-    }
-
-    /**
-     * Store a newly created resource in storage.
-     * @param Request $request
-     * @return Renderable
-     */
-    public function store(Request $request)
-    {
-        //
-    }
-
-    /**
-     * Show the specified resource.
-     * @param int $id
-     * @return Renderable
-     */
-    public function show($id)
-    {
-        return view('helpdesk::show');
-    }
-
-    /**
-     * Show the form for editing the specified resource.
-     * @param int $id
-     * @return Renderable
-     */
-    public function edit($id)
-    {
-        return view('helpdesk::edit');
-    }
-
-    /**
-     * Update the specified resource in storage.
-     * @param Request $request
-     * @param int $id
-     * @return Renderable
-     */
-    public function update(Request $request, $id)
-    {
-        //
-    }
-
-    /**
-     * Remove the specified resource from storage.
-     * @param int $id
-     * @return Renderable
-     */
-    public function destroy($id)
-    {
-        //
-    }
 }
diff --git a/Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php b/Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php
new file mode 100644
index 00000000..2595ae84
--- /dev/null
+++ b/Modules/Helpdesk/Livewire/HelpdeskDashboardWidget.php
@@ -0,0 +1,28 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Component;
+use Modules\Helpdesk\Models\Ticket;
+
+final class HelpdeskDashboardWidget extends Component
+{
+    /** @return View */
+    public function render(): View
+    {
+        $user = Auth::user();
+
+        $base = Ticket::query()->visibleTo($user);
+
+        return view('helpdesk::livewire.dashboard-widget', [
+            'openCount' => (clone $base)->whereNull('completed_at')->count(),
+            'closedCount' => (clone $base)->whereNotNull('completed_at')->count(),
+            'criticalCount' => (clone $base)->whereNull('completed_at')->whereHas('priority', static fn ($q) => $q->where('slug', 'critical'))->count(),
+            'recentTickets' => (clone $base)->with(['status', 'priority'])->latest('last_activity_at')->limit(5)->get(),
+        ]);
+    }
+}
diff --git a/Modules/Helpdesk/Livewire/TicketCreate.php b/Modules/Helpdesk/Livewire/TicketCreate.php
new file mode 100644
index 00000000..50c684ef
--- /dev/null
+++ b/Modules/Helpdesk/Livewire/TicketCreate.php
@@ -0,0 +1,79 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Attributes\Validate;
+use Livewire\Component;
+use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
+use Livewire\WithFileUploads;
+use Modules\Helpdesk\Models\Category;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Project;
+use Modules\Helpdesk\Services\TicketService;
+
+final class TicketCreate extends Component
+{
+    use WithFileUploads;
+
+    #[Validate('required|string|max:200')]
+    public string $subject = '';
+
+    #[Validate('required|string|min:10')]
+    public string $body = '';
+
+    #[Validate('required|integer|exists:helpdesk_priorities,id')]
+    public ?int $priority_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_categories,id')]
+    public ?int $category_id = null;
+
+    #[Validate('nullable|integer|exists:helpdesk_projects,id')]
+    public ?int $project_id = null;
+
+    #[Validate('nullable|date')]
+    public ?string $due_at = null;
+
+    /** @var array<int, TemporaryUploadedFile> */
+    #[Validate('array')]
+    public array $attachments = [];
+
+    /**
+     * Store a new helpdesk ticket.
+     *
+     * @param TicketService $tickets
+     * @return mixed
+     */
+    public function save(TicketService $tickets): mixed
+    {
+        $this->validate([
+            'attachments.*' => 'file|max:' . config('helpdesk.max_upload_kb') . '|mimes:' . implode(',', config('helpdesk.allowed_mimes')),
+        ]);
+
+        $ticket = $tickets->create(Auth::user(), [
+            'subject' => $this->subject,
+            'body' => $this->body,
+            'priority_id' => $this->priority_id,
+            'category_id' => $this->category_id,
+            'project_id' => $this->project_id,
+            'due_at' => $this->due_at,
+        ], $this->attachments);
+
+        session()->flash('success', 'Ticket ' . $ticket->reference . ' has been created.');
+
+        return $this->redirectRoute('helpdesk.tickets.show', $ticket, navigate: true);
+    }
+
+    /** @return View */
+    public function render(): View
+    {
+        return view('helpdesk::livewire.ticket-create', [
+            'priorities' => Priority::query()->orderBy('sort_order')->get(),
+            'categories' => Category::query()->orderBy('name')->get(),
+            'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
+        ])->layout('layouts.app');
+    }
+}
diff --git a/Modules/Helpdesk/Livewire/TicketIndex.php b/Modules/Helpdesk/Livewire/TicketIndex.php
new file mode 100644
index 00000000..64b1b8ca
--- /dev/null
+++ b/Modules/Helpdesk/Livewire/TicketIndex.php
@@ -0,0 +1,84 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Pagination\LengthAwarePaginator;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Attributes\Url;
+use Livewire\Component;
+use Livewire\WithPagination;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketIndex extends Component
+{
+    use WithPagination;
+
+    #[Url]
+    public string $search = '';
+
+    #[Url]
+    public string $status = '';
+
+    #[Url]
+    public string $priority = '';
+
+    #[Url]
+    public string $scope = 'open';
+
+    /**
+     * Reset pagination when filters change.
+     *
+     * @return void
+     */
+    public function updated(): void
+    {
+        $this->resetPage();
+    }
+
+    /**
+     * Render the ticket list.
+     *
+     * @return View
+     */
+    public function render(): View
+    {
+        return view('helpdesk::livewire.ticket-index', [
+            'tickets' => $this->tickets(),
+            'statuses' => Status::query()->orderBy('sort_order')->get(),
+            'priorities' => Priority::query()->orderBy('sort_order')->get(),
+        ])->layout('layouts.app');
+    }
+
+    /**
+     * Build paginated ticket results.
+     *
+     * @return LengthAwarePaginator<int, Ticket>
+     */
+    private function tickets(): LengthAwarePaginator
+    {
+        $user = Auth::user();
+
+        return Ticket::query()
+            ->with(['owner', 'agent', 'status', 'priority', 'category', 'project'])
+            ->visibleTo($user)
+            ->when($this->scope === 'open', static fn (Builder $query): Builder => $query->whereNull('completed_at'))
+            ->when($this->scope === 'closed', static fn (Builder $query): Builder => $query->whereNotNull('completed_at'))
+            ->when($this->status !== '', fn (Builder $query): Builder => $query->where('status_id', (int) $this->status))
+            ->when($this->priority !== '', fn (Builder $query): Builder => $query->where('priority_id', (int) $this->priority))
+            ->when($this->search !== '', function (Builder $query): Builder {
+                return $query->where(static function (Builder $subQuery): void {
+                    $subQuery->where('reference', 'like', '%' . $this->search . '%')
+                        ->orWhere('subject', 'like', '%' . $this->search . '%')
+                        ->orWhere('body', 'like', '%' . $this->search . '%');
+                });
+            })
+            ->latest('last_activity_at')
+            ->paginate(15);
+    }
+}
diff --git a/Modules/Helpdesk/Livewire/TicketShow.php b/Modules/Helpdesk/Livewire/TicketShow.php
new file mode 100644
index 00000000..cc86ba67
--- /dev/null
+++ b/Modules/Helpdesk/Livewire/TicketShow.php
@@ -0,0 +1,96 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Livewire;
+
+use Illuminate\Contracts\View\View;
+use Illuminate\Support\Facades\Auth;
+use Livewire\Attributes\Validate;
+use Livewire\Component;
+use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
+use Livewire\WithFileUploads;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Services\TicketService;
+
+final class TicketShow extends Component
+{
+    use WithFileUploads;
+
+    public Ticket $ticket;
+
+    #[Validate('required|string|min:2')]
+    public string $commentBody = '';
+
+    public bool $internal = false;
+
+    /** @var array<int, TemporaryUploadedFile> */
+    public array $attachments = [];
+
+    public ?int $status_id = null;
+
+    /**
+     * Mount the component.
+     *
+     * @param Ticket $ticket
+     * @return void
+     */
+    public function mount(Ticket $ticket): void
+    {
+        $this->authorize('view', $ticket);
+        $this->ticket = $ticket->load(['owner', 'agent', 'status', 'priority', 'category', 'project', 'attachments.user']);
+        $this->status_id = $this->ticket->status_id;
+    }
+
+    /**
+     * Add a comment to the ticket.
+     *
+     * @param TicketService $tickets
+     * @return void
+     */
+    public function addComment(TicketService $tickets): void
+    {
+        $this->authorize('comment', $this->ticket);
+
+        $this->validate([
+            'commentBody' => ['required', 'string', 'min:2'],
+            'attachments.*' => 'file|max:' . config('helpdesk.max_upload_kb') . '|mimes:' . implode(',', config('helpdesk.allowed_mimes')),
+        ]);
+
+        $tickets->comment($this->ticket, Auth::user(), $this->commentBody, $this->internal, $this->attachments);
+
+        $this->reset(['commentBody', 'internal', 'attachments']);
+        $this->ticket = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'comments.user', 'comments.attachments', 'attachments.user']);
+        $this->dispatch('helpdesk-comment-added');
+    }
+
+    /**
+     * Update status using Livewire AJAX.
+     *
+     * @return void
+     */
+    public function updateStatus(): void
+    {
+        $this->authorize('update', $this->ticket);
+        $this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);
+
+        $status = Status::query()->findOrFail($this->status_id);
+        $this->ticket->forceFill([
+            'status_id' => $status->id,
+            'completed_at' => $status->is_closed ? now() : null,
+            'last_activity_at' => now(),
+        ])->save();
+
+        $this->ticket = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'comments.user', 'comments.attachments', 'attachments.user']);
+        $this->dispatch('helpdesk-status-updated');
+    }
+
+    /** @return View */
+    public function render(): View
+    {
+        return view('helpdesk::livewire.ticket-show', [
+            'statuses' => Status::query()->orderBy('sort_order')->get(),
+        ])->layout('layouts.app');
+    }
+}
diff --git a/Modules/Helpdesk/Models/Attachment.php b/Modules/Helpdesk/Models/Attachment.php
new file mode 100644
index 00000000..3f838510
--- /dev/null
+++ b/Modules/Helpdesk/Models/Attachment.php
@@ -0,0 +1,48 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Support\Facades\Storage;
+
+final class Attachment extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_attachments';
+
+    /** @var list<string> */
+    protected $fillable = ['ticket_id', 'comment_id', 'user_id', 'disk', 'path', 'original_name', 'mime_type', 'size'];
+
+    /** @var array<string, string> */
+    protected $casts = ['size' => 'integer'];
+
+    /** @return BelongsTo<Ticket, Attachment> */
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    /** @return BelongsTo<Comment, Attachment> */
+    public function comment(): BelongsTo
+    {
+        return $this->belongsTo(Comment::class, 'comment_id');
+    }
+
+    /** @return BelongsTo<User, Attachment> */
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'user_id');
+    }
+
+    /** @return string */
+    public function url(): string
+    {
+        return Storage::disk($this->disk)->url($this->path);
+    }
+}
diff --git a/Modules/Helpdesk/Models/Category.php b/Modules/Helpdesk/Models/Category.php
new file mode 100644
index 00000000..468536f0
--- /dev/null
+++ b/Modules/Helpdesk/Models/Category.php
@@ -0,0 +1,33 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class Category extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_categories';
+
+    /** @var list<string> */
+    protected $fillable = ['name', 'slug', 'color', 'description'];
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'category_id');
+    }
+
+    /** @return BelongsToMany<User> */
+    public function agents(): BelongsToMany
+    {
+        return $this->belongsToMany(User::class, 'helpdesk_category_user', 'category_id', 'user_id')->withTimestamps();
+    }
+}
diff --git a/Modules/Helpdesk/Models/Comment.php b/Modules/Helpdesk/Models/Comment.php
new file mode 100644
index 00000000..53f11a65
--- /dev/null
+++ b/Modules/Helpdesk/Models/Comment.php
@@ -0,0 +1,42 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class Comment extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_comments';
+
+    /** @var list<string> */
+    protected $fillable = ['ticket_id', 'user_id', 'body', 'is_internal'];
+
+    /** @var array<string, string> */
+    protected $casts = ['is_internal' => 'boolean'];
+
+    /** @return BelongsTo<Ticket, Comment> */
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    /** @return BelongsTo<User, Comment> */
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'user_id');
+    }
+
+    /** @return HasMany<Attachment> */
+    public function attachments(): HasMany
+    {
+        return $this->hasMany(Attachment::class, 'comment_id');
+    }
+}
diff --git a/Modules/Helpdesk/Models/Priority.php b/Modules/Helpdesk/Models/Priority.php
new file mode 100644
index 00000000..caf3efc0
--- /dev/null
+++ b/Modules/Helpdesk/Models/Priority.php
@@ -0,0 +1,28 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+final class Priority extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_priorities';
+
+    /** @var list<string> */
+    protected $fillable = ['name', 'slug', 'color', 'sort_order'];
+
+    /** @var array<string, string> */
+    protected $casts = ['sort_order' => 'integer'];
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'priority_id');
+    }
+}
diff --git a/Modules/Helpdesk/Models/Project.php b/Modules/Helpdesk/Models/Project.php
new file mode 100644
index 00000000..7473b41c
--- /dev/null
+++ b/Modules/Helpdesk/Models/Project.php
@@ -0,0 +1,30 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+final class Project extends Model
+{
+    use HasFactory;
+    use SoftDeletes;
+
+    protected $table = 'helpdesk_projects';
+
+    /** @var list<string> */
+    protected $fillable = ['title', 'slug', 'color', 'description', 'archived_at'];
+
+    /** @var array<string, string> */
+    protected $casts = ['archived_at' => 'datetime'];
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'project_id');
+    }
+}
diff --git a/Modules/Helpdesk/Models/Status.php b/Modules/Helpdesk/Models/Status.php
new file mode 100644
index 00000000..d91006df
--- /dev/null
+++ b/Modules/Helpdesk/Models/Status.php
@@ -0,0 +1,35 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+/**
+ * @property int $id
+ * @property string $name
+ * @property string $slug
+ * @property string $color
+ * @property bool $is_closed
+ */
+final class Status extends Model
+{
+    use HasFactory;
+
+    protected $table = 'helpdesk_statuses';
+
+    /** @var list<string> */
+    protected $fillable = ['name', 'slug', 'color', 'sort_order', 'is_closed'];
+
+    /** @var array<string, string> */
+    protected $casts = ['is_closed' => 'boolean', 'sort_order' => 'integer'];
+
+    /** @return HasMany<Ticket> */
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'status_id');
+    }
+}
diff --git a/Modules/Helpdesk/Models/Ticket.php b/Modules/Helpdesk/Models/Ticket.php
new file mode 100644
index 00000000..78e93b37
--- /dev/null
+++ b/Modules/Helpdesk/Models/Ticket.php
@@ -0,0 +1,111 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+/**
+ * @property int $id
+ * @property string $reference
+ * @property string $subject
+ * @property string $body
+ */
+final class Ticket extends Model
+{
+    use HasFactory;
+    use SoftDeletes;
+
+    protected $table = 'helpdesk_tickets';
+
+    /** @var list<string> */
+    protected $fillable = [
+        'reference', 'user_id', 'agent_id', 'status_id', 'priority_id', 'category_id', 'project_id',
+        'subject', 'body', 'due_at', 'completed_at', 'last_activity_at', 'archived_at',
+    ];
+
+    /** @var array<string, string> */
+    protected $casts = [
+        'due_at' => 'datetime',
+        'completed_at' => 'datetime',
+        'last_activity_at' => 'datetime',
+        'archived_at' => 'datetime',
+    ];
+
+    /** @return BelongsTo<User, Ticket> */
+    public function owner(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'user_id');
+    }
+
+    /** @return BelongsTo<User, Ticket> */
+    public function agent(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'agent_id');
+    }
+
+    /** @return BelongsTo<Status, Ticket> */
+    public function status(): BelongsTo
+    {
+        return $this->belongsTo(Status::class, 'status_id');
+    }
+
+    /** @return BelongsTo<Priority, Ticket> */
+    public function priority(): BelongsTo
+    {
+        return $this->belongsTo(Priority::class, 'priority_id');
+    }
+
+    /** @return BelongsTo<Category, Ticket> */
+    public function category(): BelongsTo
+    {
+        return $this->belongsTo(Category::class, 'category_id');
+    }
+
+    /** @return BelongsTo<Project, Ticket> */
+    public function project(): BelongsTo
+    {
+        return $this->belongsTo(Project::class, 'project_id');
+    }
+
+    /** @return HasMany<Comment> */
+    public function comments(): HasMany
+    {
+        return $this->hasMany(Comment::class, 'ticket_id')->latest();
+    }
+
+    /** @return HasMany<Attachment> */
+    public function attachments(): HasMany
+    {
+        return $this->hasMany(Attachment::class, 'ticket_id')->latest();
+    }
+
+    /** @param Builder<Ticket> $query @return Builder<Ticket> */
+    public function scopeOpen(Builder $query): Builder
+    {
+        return $query->whereNull('completed_at');
+    }
+
+    /** @param Builder<Ticket> $query @return Builder<Ticket> */
+    public function scopeVisibleTo(Builder $query, User $user): Builder
+    {
+        if ((bool) ($user->helpdesk_admin ?? false)) {
+            return $query;
+        }
+
+        if ((bool) ($user->helpdesk_agent ?? false)) {
+            return $query->where(static function (Builder $subQuery) use ($user): void {
+                $subQuery->where('agent_id', $user->id)->orWhere('user_id', $user->id);
+            });
+        }
+
+        return $query->where('user_id', $user->id);
+    }
+}
diff --git a/Modules/Helpdesk/Policies/TicketPolicy.php b/Modules/Helpdesk/Policies/TicketPolicy.php
new file mode 100644
index 00000000..05313691
--- /dev/null
+++ b/Modules/Helpdesk/Policies/TicketPolicy.php
@@ -0,0 +1,49 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Policies;
+
+use App\Models\User;
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketPolicy
+{
+    /** @return bool */
+    public function viewAny(User $user): bool
+    {
+        return true;
+    }
+
+    /** @return bool */
+    public function view(User $user, Ticket $ticket): bool
+    {
+        return (bool) ($user->helpdesk_admin ?? false)
+            || (bool) ($user->helpdesk_agent ?? false) && ((int) $ticket->agent_id === (int) $user->id || (int) $ticket->user_id === (int) $user->id)
+            || (int) $ticket->user_id === (int) $user->id;
+    }
+
+    /** @return bool */
+    public function create(User $user): bool
+    {
+        return true;
+    }
+
+    /** @return bool */
+    public function update(User $user, Ticket $ticket): bool
+    {
+        return (bool) ($user->helpdesk_admin ?? false) || (int) $ticket->agent_id === (int) $user->id;
+    }
+
+    /** @return bool */
+    public function comment(User $user, Ticket $ticket): bool
+    {
+        return $this->view($user, $ticket);
+    }
+
+    /** @return bool */
+    public function delete(User $user, Ticket $ticket): bool
+    {
+        return (bool) ($user->helpdesk_admin ?? false);
+    }
+}
diff --git a/Modules/Helpdesk/Providers/HelpdeskServiceProvider.php b/Modules/Helpdesk/Providers/HelpdeskServiceProvider.php
index c2879fba..5ba825f8 100644
--- a/Modules/Helpdesk/Providers/HelpdeskServiceProvider.php
+++ b/Modules/Helpdesk/Providers/HelpdeskServiceProvider.php
@@ -1,125 +1,165 @@
 <?php
 
+declare(strict_types=1);
+
 namespace Modules\Helpdesk\Providers;
 
-use Illuminate\Support\ServiceProvider;
-use Illuminate\Database\Eloquent\Factory;
+use Illuminate\Support\Facades\Blade;
+use Illuminate\Support\Facades\Config;
 use Illuminate\Support\Facades\File;
+use Illuminate\Support\Facades\Gate;
+use Illuminate\Support\ServiceProvider;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\HelpdeskDashboardWidget;
+use Modules\Helpdesk\Livewire\TicketCreate;
+use Modules\Helpdesk\Livewire\TicketIndex;
+use Modules\Helpdesk\Livewire\TicketShow;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Policies\TicketPolicy;
 use Modules\Helpdesk\Support\ModuleInfo;
-use Config;
 
-class HelpdeskServiceProvider extends ServiceProvider
+final class HelpdeskServiceProvider extends ServiceProvider
 {
     /**
-     * @var string $moduleName
+     * Module name.
+     *
+     * @var string
      */
     protected string $moduleName = 'Helpdesk';
 
     /**
-     * @var string $moduleNameLower
+     * Lowercase module name.
+     *
+     * @var string
      */
     protected string $moduleNameLower = 'helpdesk';
 
-
-     /**
-      * Get the services provided by the provider.
-      *
-      * @return array
-      */
-    public function provides():array
-    {
-        return [];
-    }
-
     /**
-     * Boot the application events.
-     *
-     * @return void
-     */
-    public function boot() : void
-    {
-        $this->registerTranslations();
-        $this->registerConfig();
-        $this->registerViews();
-        $this->registerHelpers();
-        $this->registerCommands();
-        $this->loadMigrationsFrom(module_path(ModuleInfo::name(), 'Database/Migrations'));
-    }
-
-    /**
-     * Register the service provider.
+     * Register module services.
      *
      * @return void
      */
     public function register(): void
     {
         $this->app->register(RouteServiceProvider::class);
+
+        $this->mergeConfigFrom(
+            module_path(ModuleInfo::name(), 'Config/config.php'),
+            ModuleInfo::nameLower()
+        );
     }
 
     /**
-     * Register the helpers.
+     * Bootstrap module services.
+     *
+     * @return void
+     */
+    public function boot(): void
+    {
+        $this->registerTranslations();
+        $this->registerConfig();
+        $this->registerViews();
+        $this->registerHelpers();
+        $this->registerCommands();
+        $this->registerLivewireComponents();
+        $this->registerPolicies();
+
+        $this->loadMigrationsFrom(module_path(ModuleInfo::name(), 'Database/Migrations'));
+    }
+
+    /**
+     * Register Livewire components used by the module.
+     *
+     * @return void
+     */
+    protected function registerLivewireComponents(): void
+    {
+        Livewire::component('helpdesk.ticket-index', TicketIndex::class);
+        Livewire::component('helpdesk.ticket-create', TicketCreate::class);
+        Livewire::component('helpdesk.ticket-show', TicketShow::class);
+        Livewire::component('helpdesk.dashboard-widget', HelpdeskDashboardWidget::class);
+    }
+
+    /**
+     * Register policies and gates.
+     *
+     * @return void
+     */
+    protected function registerPolicies(): void
+    {
+        Gate::policy(Ticket::class, TicketPolicy::class);
+
+        Gate::define('helpdesk-admin', static fn ($user): bool => (bool) ($user->helpdesk_admin ?? false));
+        Gate::define('helpdesk-agent', static fn ($user): bool => (bool) (($user->helpdesk_agent ?? false) || ($user->helpdesk_admin ?? false)));
+    }
+
+    /**
+     * Register helpers.
      *
      * @return void
      */
     protected function registerHelpers(): void
     {
-        foreach (glob(__DIR__.'/../Helpers/*.php') as $filename) {
+        foreach (glob(module_path(ModuleInfo::name(), 'Helpers/*.php')) ?: [] as $filename) {
             require_once $filename;
         }
     }
 
-     /**
-     * Dynamically Register Commands.
+    /**
+     * Dynamically register console commands.
      *
      * @return void
      */
-    public function registerCommands(): void
-       {
-           if (!$this->app->runningInConsole()) {
-               return;
-           }
-           $commandPath = __DIR__ . '/../Console';
-            $commands = collect(File::allFiles($commandPath))
-                 ->map(function ($file) {
-                     $class = 'Modules\\' . $this->moduleName . '\\Console\\' . $file->getFilenameWithoutExtension();
-                     return $class;
-                })
-                ->filter(function ($class) {
-                    return class_exists($class);
-                })
-                ->values()
-                ->all();
-            $this->commands($commands);
+    protected function registerCommands(): void
+    {
+        if (! $this->app->runningInConsole()) {
+            return;
         }
 
+        $commandPath = module_path(ModuleInfo::name(), 'Console');
+
+        if (! is_dir($commandPath)) {
+            return;
+        }
+
+        $commands = collect(File::allFiles($commandPath))
+            ->map(fn ($file): string => 'Modules\\' . $this->moduleName . '\\Console\\' . $file->getFilenameWithoutExtension())
+            ->filter(fn (string $class): bool => class_exists($class))
+            ->values()
+            ->all();
+
+        $this->commands($commands);
+    }
+
     /**
-     * Register config.
+     * Register config publishing.
      *
      * @return void
      */
     protected function registerConfig(): void
     {
         $this->publishes([
-            module_path(ModuleInfo::name(), 'Config/config.php') => config_path( ModuleInfo::nameLower(). '.php'),
+            module_path(ModuleInfo::name(), 'Config/config.php') => config_path(ModuleInfo::nameLower() . '.php'),
         ], 'config');
-        $this->mergeConfigFrom(
-            module_path(ModuleInfo::name(), 'Config/config.php'),  ModuleInfo::nameLower()
-        );
     }
 
     /**
-     * Register views.
+     * Register module views.
      *
      * @return void
      */
-    public function registerViews(): void
+    protected function registerViews(): void
     {
         $viewPath = resource_path('views/modules/' . ModuleInfo::nameLower());
         $sourcePath = module_path(ModuleInfo::name(), 'Resources/views');
+
         $this->publishes([
-            $sourcePath => $viewPath
-        ], ['views',  ModuleInfo::nameLower() . '-module-views']);
-        $this->loadViewsFrom(array_merge($this->getPublishableViewPaths(), [$sourcePath]),  ModuleInfo::nameLower());
+            $sourcePath => $viewPath,
+        ], ['views', ModuleInfo::nameLower() . '-module-views']);
+
+        $this->loadViewsFrom(array_merge($this->getPublishableViewPaths(), [$sourcePath]), ModuleInfo::nameLower());
+
+        Blade::componentNamespace('Modules\Helpdesk\View\Components', 'helpdesk');
     }
 
     /**
@@ -127,29 +167,44 @@ class HelpdeskServiceProvider extends ServiceProvider
      *
      * @return void
      */
-    public function registerTranslations(): void
+    protected function registerTranslations(): void
     {
-        $langPath = resource_path('lang/modules/' .  ModuleInfo::nameLower());
+        $langPath = resource_path('lang/modules/' . ModuleInfo::nameLower());
 
         if (is_dir($langPath)) {
-            $this->loadTranslationsFrom($langPath,  ModuleInfo::nameLower());
-        } else {
-            $this->loadTranslationsFrom(module_path(ModuleInfo::name(), 'Resources/lang'), ModuleInfo::nameLower());
+            $this->loadTranslationsFrom($langPath, ModuleInfo::nameLower());
+
+            return;
         }
+
+        $this->loadTranslationsFrom(module_path(ModuleInfo::name(), 'Resources/lang'), ModuleInfo::nameLower());
     }
 
     /**
-     * Regsiter View Paths
-     * @return array
+     * Get publishable view override paths.
+     *
+     * @return array<int, string>
      */
     private function getPublishableViewPaths(): array
     {
         $paths = [];
+
         foreach (Config::get('view.paths') as $path) {
             if (is_dir($path . '/modules/' . ModuleInfo::nameLower())) {
                 $paths[] = $path . '/modules/' . ModuleInfo::nameLower();
             }
         }
+
         return $paths;
     }
+
+    /**
+     * Get provided services.
+     *
+     * @return array<int, string>
+     */
+    public function provides(): array
+    {
+        return [];
+    }
 }
diff --git a/Modules/Helpdesk/Providers/RouteServiceProvider.php b/Modules/Helpdesk/Providers/RouteServiceProvider.php
index 2abe49d0..bd57dc73 100644
--- a/Modules/Helpdesk/Providers/RouteServiceProvider.php
+++ b/Modules/Helpdesk/Providers/RouteServiceProvider.php
@@ -1,69 +1,49 @@
 <?php
 
+declare(strict_types=1);
+
 namespace Modules\Helpdesk\Providers;
 
-use Illuminate\Support\Facades\Route;
 use Illuminate\Foundation\Support\Providers\RouteServiceProvider as ServiceProvider;
+use Illuminate\Support\Facades\Route;
+use Modules\Helpdesk\Support\ModuleInfo;
 
-class RouteServiceProvider extends ServiceProvider
+final class RouteServiceProvider extends ServiceProvider
 {
     /**
-     * The module namespace to assume when generating URLs to actions.
-     *
-     * @var string
-     */
-    protected $moduleNamespace = 'Modules\Helpdesk\Http\Controllers';
-
-    /**
-     * Called before routes are registered.
-     *
-     * Register any model bindings or pattern based filters.
+     * Define module routes.
      *
      * @return void
      */
-    public function boot()
-    {
-        parent::boot();
-    }
-
-    /**
-     * Define the routes for the application.
-     *
-     * @return void
-     */
-    public function map()
+    public function map(): void
     {
         $this->mapApiRoutes();
-
         $this->mapWebRoutes();
     }
 
     /**
-     * Define the "web" routes for the application.
-     *
-     * These routes all receive session state, CSRF protection, etc.
+     * Define web routes.
      *
      * @return void
      */
-    protected function mapWebRoutes()
+    protected function mapWebRoutes(): void
     {
-        Route::middleware('web')
-            ->namespace($this->moduleNamespace)
-            ->group(module_path('Helpdesk', '/Routes/web.php'));
+        Route::middleware(config('helpdesk.middleware', ['web', 'auth']))
+            ->prefix(config('helpdesk.route_prefix', 'helpdesk'))
+            ->name('helpdesk.')
+            ->group(module_path(ModuleInfo::name(), 'Routes/web.php'));
     }
 
     /**
-     * Define the "api" routes for the application.
-     *
-     * These routes are typically stateless.
+     * Define API routes.
      *
      * @return void
      */
-    protected function mapApiRoutes()
+    protected function mapApiRoutes(): void
     {
-        Route::prefix('api')
+        Route::prefix('api/helpdesk')
             ->middleware('api')
-            ->namespace($this->moduleNamespace)
-            ->group(module_path('Helpdesk', '/Routes/api.php'));
+            ->name('api.helpdesk.')
+            ->group(module_path(ModuleInfo::name(), 'Routes/api.php'));
     }
 }
diff --git a/Modules/Helpdesk/Resources/assets/css/.gitkeep b/Modules/Helpdesk/Resources/assets/css/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Modules/Helpdesk/Resources/assets/css/app.css b/Modules/Helpdesk/Resources/assets/css/app.css
new file mode 100644
index 00000000..d9f96508
--- /dev/null
+++ b/Modules/Helpdesk/Resources/assets/css/app.css
@@ -0,0 +1 @@
+.helpdesk-module{}
diff --git a/Modules/Helpdesk/Resources/assets/js/.gitkeep b/Modules/Helpdesk/Resources/assets/js/.gitkeep
new file mode 100644
index 00000000..e69de29b
diff --git a/Modules/Helpdesk/Resources/assets/js/app.js b/Modules/Helpdesk/Resources/assets/js/app.js
index 656ed5e3..919f48df 100644
--- a/Modules/Helpdesk/Resources/assets/js/app.js
+++ b/Modules/Helpdesk/Resources/assets/js/app.js
@@ -1 +1,3 @@
-window.Helpdesk = window.Helpdesk || {};
+import './bootstrap';
+
+console.info('Helpdesk module assets loaded');
diff --git a/Modules/Helpdesk/Resources/assets/js/bootstrap.js b/Modules/Helpdesk/Resources/assets/js/bootstrap.js
new file mode 100644
index 00000000..f7ae55eb
--- /dev/null
+++ b/Modules/Helpdesk/Resources/assets/js/bootstrap.js
@@ -0,0 +1,4 @@
+import axios from 'axios';
+
+window.axios = window.axios || axios;
+window.axios.defaults.headers.common['X-Requested-With'] = 'XMLHttpRequest';
diff --git a/Modules/Helpdesk/Resources/views/dashboard/card.blade.php b/Modules/Helpdesk/Resources/views/dashboard/card.blade.php
new file mode 100644
index 00000000..37648219
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/dashboard/card.blade.php
@@ -0,0 +1 @@
+<livewire:helpdesk.dashboard-widget />
diff --git a/Modules/Helpdesk/Resources/views/index.blade.php b/Modules/Helpdesk/Resources/views/index.blade.php
index 0adc337d..cc9adc5a 100644
--- a/Modules/Helpdesk/Resources/views/index.blade.php
+++ b/Modules/Helpdesk/Resources/views/index.blade.php
@@ -1,9 +1,3 @@
-@extends('helpdesk::layouts.master')
-
-@section('content')
-    <h1>Hello World</h1>
-
-    <p>
-        This view is loaded from module: {!! config('helpdesk.name') !!}
-    </p>
-@endsection
+<x-layouts.app :title="__('Helpdesk')">
+    <livewire:helpdesk.ticket-index />
+</x-layouts.app>
diff --git a/Modules/Helpdesk/Resources/views/layouts/master.blade.php b/Modules/Helpdesk/Resources/views/layouts/master.blade.php
index cf299290..805cc84b 100644
--- a/Modules/Helpdesk/Resources/views/layouts/master.blade.php
+++ b/Modules/Helpdesk/Resources/views/layouts/master.blade.php
@@ -1,17 +1,4 @@
-<!DOCTYPE html>
-<html lang="en">
-    <head>
-        <meta charset="utf-8">
-        <meta http-equiv="X-UA-Compatible" content="IE=edge">
-        <meta name="viewport" content="width=device-width, initial-scale=1">
-        <title>Module Helpdesk</title>
-
-        @vite([
-            'Resources/assets/sass/app.scss',
-            'Resources/assets/js/app.js',
-        ], 'build/helpdesk')
-    </head>
-    <body>
-        @yield('content')
-    </body>
-</html>
+<x-layouts.app :title="$title ?? __('Helpdesk')">
+    {{ $slot ?? '' }}
+    @yield('content')
+</x-layouts.app>
diff --git a/Modules/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php b/Modules/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php
new file mode 100644
index 00000000..d8bfb77d
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/livewire/dashboard-widget.blade.php
@@ -0,0 +1,38 @@
+<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900" dusk="helpdesk-dashboard-widget">
+    <div class="mb-5 flex items-center justify-between">
+        <div>
+            <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Helpdesk</h2>
+            <p class="text-sm text-zinc-500 dark:text-zinc-400">Your current support workload.</p>
+        </div>
+        <flux:button :href="route('helpdesk.tickets.index')" wire:navigate size="sm" variant="ghost">View all</flux:button>
+    </div>
+
+    <div class="grid gap-3 sm:grid-cols-3">
+        <div class="rounded-xl bg-blue-50 p-4 dark:bg-blue-950/40">
+            <div class="text-2xl font-semibold text-blue-700 dark:text-blue-200">{{ $openCount }}</div>
+            <div class="text-xs font-medium uppercase tracking-wide text-blue-700/70 dark:text-blue-200/70">Open</div>
+        </div>
+        <div class="rounded-xl bg-red-50 p-4 dark:bg-red-950/40">
+            <div class="text-2xl font-semibold text-red-700 dark:text-red-200">{{ $criticalCount }}</div>
+            <div class="text-xs font-medium uppercase tracking-wide text-red-700/70 dark:text-red-200/70">Critical</div>
+        </div>
+        <div class="rounded-xl bg-green-50 p-4 dark:bg-green-950/40">
+            <div class="text-2xl font-semibold text-green-700 dark:text-green-200">{{ $closedCount }}</div>
+            <div class="text-xs font-medium uppercase tracking-wide text-green-700/70 dark:text-green-200/70">Closed</div>
+        </div>
+    </div>
+
+    <div class="mt-5 space-y-2">
+        @forelse ($recentTickets as $ticket)
+            <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="block rounded-xl border border-zinc-100 p-3 hover:bg-zinc-50 dark:border-zinc-800 dark:hover:bg-zinc-800">
+                <div class="flex items-center justify-between gap-3">
+                    <span class="truncate text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</span>
+                    <flux:badge color="{{ $ticket->priority->color }}" size="sm">{{ $ticket->priority->name }}</flux:badge>
+                </div>
+                <div class="mt-1 text-xs text-zinc-500">{{ $ticket->reference }} · {{ $ticket->status->name }}</div>
+            </a>
+        @empty
+            <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No helpdesk tickets yet.</div>
+        @endforelse
+    </div>
+</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php
new file mode 100644
index 00000000..a976b028
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-create.blade.php
@@ -0,0 +1,55 @@
+<div class="mx-auto max-w-5xl space-y-6" dusk="helpdesk-ticket-create">
+    <div>
+        <h1 class="text-2xl font-semibold tracking-tight text-zinc-900 dark:text-white">Create ticket</h1>
+        <p class="text-sm text-zinc-500 dark:text-zinc-400">Raise a support request with optional attachments.</p>
+    </div>
+
+    <form wire:submit="save" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="grid gap-6 md:grid-cols-3">
+            <div class="space-y-6 md:col-span-2">
+                <flux:input wire:model="subject" label="Subject" placeholder="Short summary" required />
+                <flux:textarea wire:model="body" label="Details" rows="10" placeholder="What happened? What did you expect? Include steps to reproduce where useful." required />
+            </div>
+
+            <div class="space-y-6">
+                <flux:select wire:model="priority_id" label="Priority" required>
+                    <option value="">Select priority</option>
+                    @foreach ($priorities as $priority)
+                        <option value="{{ $priority->id }}">{{ $priority->name }}</option>
+                    @endforeach
+                </flux:select>
+
+                <flux:select wire:model="category_id" label="Category">
+                    <option value="">Select category</option>
+                    @foreach ($categories as $category)
+                        <option value="{{ $category->id }}">{{ $category->name }}</option>
+                    @endforeach
+                </flux:select>
+
+                <flux:select wire:model="project_id" label="Project">
+                    <option value="">No project</option>
+                    @foreach ($projects as $project)
+                        <option value="{{ $project->id }}">{{ $project->title }}</option>
+                    @endforeach
+                </flux:select>
+
+                <flux:input wire:model="due_at" type="date" label="Due date" />
+
+                <div>
+                    <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attachments</label>
+                    <input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
+                    <div class="mt-2 text-xs text-zinc-500">Allowed: {{ implode(', ', config('helpdesk.allowed_mimes')) }}. Max {{ config('helpdesk.max_upload_kb') }}KB each.</div>
+                    @error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
+                </div>
+            </div>
+        </div>
+
+        <div class="mt-6 flex items-center justify-end gap-3 border-t border-zinc-200 pt-6 dark:border-zinc-700">
+            <flux:button :href="route('helpdesk.tickets.index')" wire:navigate variant="ghost">Cancel</flux:button>
+            <flux:button type="submit" variant="primary" icon="paper-airplane" wire:loading.attr="disabled">
+                <span wire:loading.remove>Create ticket</span>
+                <span wire:loading>Creating...</span>
+            </flux:button>
+        </div>
+    </form>
+</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
new file mode 100644
index 00000000..9a63a86f
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
@@ -0,0 +1,90 @@
+<div class="space-y-6" dusk="helpdesk-ticket-index">
+    <div class="flex flex-col gap-4 sm:flex-row sm:items-center sm:justify-between">
+        <div>
+            <h1 class="text-2xl font-semibold tracking-tight text-zinc-900 dark:text-white">Helpdesk</h1>
+            <p class="text-sm text-zinc-500 dark:text-zinc-400">Search, triage and manage support tickets.</p>
+        </div>
+
+        <flux:button :href="route('helpdesk.tickets.create')" wire:navigate icon="plus" variant="primary">
+            New ticket
+        </flux:button>
+    </div>
+
+    @if (session('success'))
+        <flux:callout variant="success" icon="check-circle">{{ session('success') }}</flux:callout>
+    @endif
+
+    <div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div class="grid gap-4 md:grid-cols-4">
+            <flux:input wire:model.live.debounce.350ms="search" icon="magnifying-glass" placeholder="Search reference, subject or body" />
+
+            <flux:select wire:model.live="scope">
+                <option value="open">Open tickets</option>
+                <option value="closed">Closed tickets</option>
+                <option value="all">All tickets</option>
+            </flux:select>
+
+            <flux:select wire:model.live="status">
+                <option value="">All statuses</option>
+                @foreach ($statuses as $status)
+                    <option value="{{ $status->id }}">{{ $status->name }}</option>
+                @endforeach
+            </flux:select>
+
+            <flux:select wire:model.live="priority">
+                <option value="">All priorities</option>
+                @foreach ($priorities as $priority)
+                    <option value="{{ $priority->id }}">{{ $priority->name }}</option>
+                @endforeach
+            </flux:select>
+        </div>
+    </div>
+
+    <div class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+        <div wire:loading.flex class="items-center gap-2 border-b border-zinc-200 bg-blue-50 px-4 py-3 text-sm text-blue-800 dark:border-zinc-700 dark:bg-blue-950 dark:text-blue-200">
+            <flux:icon.arrow-path class="size-4 animate-spin" /> Refreshing tickets...
+        </div>
+
+        <div class="overflow-x-auto">
+            <table class="min-w-full divide-y divide-zinc-200 text-sm dark:divide-zinc-700">
+                <thead class="bg-zinc-50 text-left text-xs font-semibold uppercase tracking-wide text-zinc-500 dark:bg-zinc-800 dark:text-zinc-300">
+                    <tr>
+                        <th class="px-4 py-3">Reference</th>
+                        <th class="px-4 py-3">Subject</th>
+                        <th class="px-4 py-3">Status</th>
+                        <th class="px-4 py-3">Priority</th>
+                        <th class="px-4 py-3">Agent</th>
+                        <th class="px-4 py-3">Last activity</th>
+                    </tr>
+                </thead>
+                <tbody class="divide-y divide-zinc-100 dark:divide-zinc-800">
+                    @forelse ($tickets as $ticket)
+                        <tr class="hover:bg-zinc-50 dark:hover:bg-zinc-800/70">
+                            <td class="whitespace-nowrap px-4 py-3 font-mono text-xs">
+                                <a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="font-semibold text-blue-700 hover:underline dark:text-blue-300">
+                                    {{ $ticket->reference }}
+                                </a>
+                            </td>
+                            <td class="px-4 py-3">
+                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $ticket->subject }}</div>
+                                <div class="text-xs text-zinc-500">{{ $ticket->category?->name ?? 'No category' }}</div>
+                            </td>
+                            <td class="px-4 py-3"><flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge></td>
+                            <td class="px-4 py-3"><flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge></td>
+                            <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $ticket->agent?->name ?? 'Unassigned' }}</td>
+                            <td class="whitespace-nowrap px-4 py-3 text-zinc-500">{{ $ticket->last_activity_at?->diffForHumans() ?? $ticket->created_at->diffForHumans() }}</td>
+                        </tr>
+                    @empty
+                        <tr>
+                            <td colspan="6" class="px-4 py-12 text-center text-zinc-500">No tickets matched your filters.</td>
+                        </tr>
+                    @endforelse
+                </tbody>
+            </table>
+        </div>
+
+        <div class="border-t border-zinc-200 p-4 dark:border-zinc-700">
+            {{ $tickets->links() }}
+        </div>
+    </div>
+</div>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
new file mode 100644
index 00000000..39317eb7
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
@@ -0,0 +1,119 @@
+<div class="space-y-6" dusk="helpdesk-ticket-show">
+    <div class="flex flex-col gap-4 sm:flex-row sm:items-start sm:justify-between">
+        <div>
+            <div class="mb-2 flex flex-wrap items-center gap-2">
+                <span class="font-mono text-xs text-zinc-500">{{ $ticket->reference }}</span>
+                <flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
+                <flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
+            </div>
+            <h1 class="text-2xl font-semibold tracking-tight text-zinc-900 dark:text-white">{{ $ticket->subject }}</h1>
+            <p class="text-sm text-zinc-500 dark:text-zinc-400">
+                Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}
+            </p>
+        </div>
+        <flux:button :href="route('helpdesk.tickets.index')" wire:navigate icon="arrow-left" variant="ghost">Back</flux:button>
+    </div>
+
+    <div class="grid gap-6 lg:grid-cols-3">
+        <div class="space-y-6 lg:col-span-2">
+            <article class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <div class="prose max-w-none dark:prose-invert">
+                    {!! nl2br(e($ticket->body)) !!}
+                </div>
+            </article>
+
+            @if ($ticket->attachments->isNotEmpty())
+                <div class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket attachments</h2>
+                    <div class="grid gap-3 sm:grid-cols-2">
+                        @foreach ($ticket->attachments as $attachment)
+                            <a href="{{ $attachment->url() }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
+                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name }}</div>
+                                <div class="text-xs text-zinc-500">{{ Number::fileSize($attachment->size) }}</div>
+                            </a>
+                        @endforeach
+                    </div>
+                </div>
+            @endif
+
+            <section class="space-y-4">
+                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
+
+                @forelse ($ticket->comments as $comment)
+                    <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900 {{ $comment->is_internal ? 'ring-2 ring-amber-300' : '' }}">
+                        <div class="mb-3 flex items-center justify-between gap-3">
+                            <div>
+                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $comment->user?->name ?? 'Unknown user' }}</div>
+                                <div class="text-xs text-zinc-500">{{ $comment->created_at->diffForHumans() }}</div>
+                            </div>
+                            @if ($comment->is_internal)
+                                <flux:badge color="amber">Internal note</flux:badge>
+                            @endif
+                        </div>
+                        <div class="prose max-w-none text-sm dark:prose-invert">{!! nl2br(e($comment->body)) !!}</div>
+
+                        @if ($comment->attachments->isNotEmpty())
+                            <div class="mt-4 flex flex-wrap gap-2">
+                                @foreach ($comment->attachments as $attachment)
+                                    <a href="{{ $attachment->url() }}" target="_blank" class="rounded-full bg-zinc-100 px-3 py-1 text-xs text-zinc-700 hover:bg-zinc-200 dark:bg-zinc-800 dark:text-zinc-200">
+                                        {{ $attachment->original_name }}
+                                    </a>
+                                @endforeach
+                            </div>
+                        @endif
+                    </div>
+                @empty
+                    <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No comments yet.</div>
+                @endforelse
+            </section>
+
+            <form wire:submit="addComment" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
+                <flux:textarea wire:model="commentBody" label="Comment" rows="5" required />
+
+                @can('update', $ticket)
+                    <div class="mt-4">
+                        <flux:checkbox wire:model="internal" label="Internal note only" />
+                    </div>
+                @endcan
+
+                <div class="mt-4">
+                    <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
+                    <input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
+                    @error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
+                </div>
+
+                <div class="mt-5 flex justify-end">
+                    <flux:button type="submit" variant="primary" icon="chat-bubble-left-right" wire:loading.attr="disabled">
+                        <span wire:loading.remove>Post reply</span>
+                        <span wire:loading>Posting...</span>
+                    </flux:button>
+                </div>
+            </form>
+        </div>
+
+        <aside class="space-y-6">
+            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket details</h2>
+                <dl class="space-y-3 text-sm">
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
+                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
+                </dl>
+            </div>
+
+            @can('update', $ticket)
+                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
+                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Agent actions</h2>
+                    <flux:select wire:model="status_id" label="Status">
+                        @foreach ($statuses as $status)
+                            <option value="{{ $status->id }}">{{ $status->name }}</option>
+                        @endforeach
+                    </flux:select>
+                    <flux:button wire:click="updateStatus" class="mt-4 w-full" variant="primary" icon="check">Update status</flux:button>
+                </div>
+            @endcan
+        </aside>
+    </div>
+</div>
diff --git a/Modules/Helpdesk/Routes/api.php b/Modules/Helpdesk/Routes/api.php
index 105c826e..1fcabb32 100644
--- a/Modules/Helpdesk/Routes/api.php
+++ b/Modules/Helpdesk/Routes/api.php
@@ -1,18 +1,10 @@
 <?php
 
-use Illuminate\Http\Request;
+declare(strict_types=1);
 
-/*
-|--------------------------------------------------------------------------
-| API Routes
-|--------------------------------------------------------------------------
-|
-| Here is where you can register API routes for your application. These
-| routes are loaded by the RouteServiceProvider within a group which
-| is assigned the "api" middleware group. Enjoy building your API!
-|
-*/
+use Illuminate\Support\Facades\Route;
 
-Route::middleware('auth:api')->get('/helpdesk', function (Request $request) {
-    return $request->user();
-});
\ No newline at end of file
+Route::get('/status', static fn (): array => [
+    'module' => 'helpdesk',
+    'status' => 'ok',
+])->name('status');
diff --git a/Modules/Helpdesk/Routes/web.php b/Modules/Helpdesk/Routes/web.php
index d06d45d0..d6766827 100644
--- a/Modules/Helpdesk/Routes/web.php
+++ b/Modules/Helpdesk/Routes/web.php
@@ -1,16 +1,12 @@
 <?php
 
-/*
-|--------------------------------------------------------------------------
-| Web Routes
-|--------------------------------------------------------------------------
-|
-| Here is where you can register web routes for your application. These
-| routes are loaded by the RouteServiceProvider within a group which
-| contains the "web" middleware group. Now create something great!
-|
-*/
+declare(strict_types=1);
 
-Route::prefix('helpdesk')->group(function() {
-    Route::get('/', 'HelpdeskController@index');
-});
+use Illuminate\Support\Facades\Route;
+use Modules\Helpdesk\Livewire\TicketCreate;
+use Modules\Helpdesk\Livewire\TicketIndex;
+use Modules\Helpdesk\Livewire\TicketShow;
+
+Route::get('/', TicketIndex::class)->name('tickets.index');
+Route::get('/tickets/create', TicketCreate::class)->name('tickets.create');
+Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
diff --git a/Modules/Helpdesk/Services/AgentAssignmentService.php b/Modules/Helpdesk/Services/AgentAssignmentService.php
new file mode 100644
index 00000000..8b47e197
--- /dev/null
+++ b/Modules/Helpdesk/Services/AgentAssignmentService.php
@@ -0,0 +1,43 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Builder;
+use Modules\Helpdesk\Models\Category;
+
+final class AgentAssignmentService
+{
+    /**
+     * Select the least-loaded available agent for a category.
+     *
+     * @param int|null $categoryId
+     * @return int|null
+     */
+    public function selectAgentId(?int $categoryId): ?int
+    {
+        $query = User::query()
+            ->where(static function (Builder $query): void {
+                $query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
+            })
+            ->withCount(['helpdeskAssignedTickets as open_helpdesk_tickets_count' => static function (Builder $query): void {
+                $query->whereNull('completed_at');
+            }]);
+
+        if ($categoryId !== null) {
+            $category = Category::query()->find($categoryId);
+            $agentIds = $category?->agents()->pluck('users.id')->all() ?? [];
+
+            if ($agentIds !== []) {
+                $query->whereIn('id', $agentIds);
+            }
+        }
+
+        /** @var User|null $agent */
+        $agent = $query->orderBy('open_helpdesk_tickets_count')->orderBy('id')->first();
+
+        return $agent?->id;
+    }
+}
diff --git a/Modules/Helpdesk/Services/AttachmentService.php b/Modules/Helpdesk/Services/AttachmentService.php
new file mode 100644
index 00000000..d1eddff6
--- /dev/null
+++ b/Modules/Helpdesk/Services/AttachmentService.php
@@ -0,0 +1,54 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use Illuminate\Http\UploadedFile;
+use Illuminate\Support\Facades\Storage;
+use Modules\Helpdesk\Models\Attachment;
+use Modules\Helpdesk\Models\Comment;
+use Modules\Helpdesk\Models\Ticket;
+
+final class AttachmentService
+{
+    /**
+     * Store uploaded files against a ticket and optional comment.
+     *
+     * @param Ticket $ticket
+     * @param array<int, UploadedFile> $files
+     * @param int $userId
+     * @param Comment|null $comment
+     * @return void
+     */
+    public function storeMany(Ticket $ticket, array $files, int $userId, ?Comment $comment = null): void
+    {
+        foreach ($files as $file) {
+            $disk = (string) config('helpdesk.disk');
+            $path = $file->store('tickets/' . $ticket->id, $disk);
+
+            Attachment::query()->create([
+                'ticket_id' => $ticket->id,
+                'comment_id' => $comment?->id,
+                'user_id' => $userId,
+                'disk' => $disk,
+                'path' => $path,
+                'original_name' => $file->getClientOriginalName(),
+                'mime_type' => $file->getClientMimeType(),
+                'size' => $file->getSize() ?: 0,
+            ]);
+        }
+    }
+
+    /**
+     * Delete a stored attachment and its backing file.
+     *
+     * @param Attachment $attachment
+     * @return void
+     */
+    public function delete(Attachment $attachment): void
+    {
+        Storage::disk($attachment->disk)->delete($attachment->path);
+        $attachment->delete();
+    }
+}
diff --git a/Modules/Helpdesk/Services/TicketReferenceService.php b/Modules/Helpdesk/Services/TicketReferenceService.php
new file mode 100644
index 00000000..7f10045b
--- /dev/null
+++ b/Modules/Helpdesk/Services/TicketReferenceService.php
@@ -0,0 +1,29 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketReferenceService
+{
+    /**
+     * Build the next human-readable ticket reference.
+     *
+     * @return string
+     */
+    public function next(): string
+    {
+        $year = now()->format('Y');
+        $prefix = 'HD-' . $year . '-';
+        $last = Ticket::query()
+            ->where('reference', 'like', $prefix . '%')
+            ->latest('id')
+            ->value('reference');
+
+        $next = $last ? ((int) substr((string) $last, -5)) + 1 : 1;
+
+        return $prefix . str_pad((string) $next, 5, '0', STR_PAD_LEFT);
+    }
+}
diff --git a/Modules/Helpdesk/Services/TicketService.php b/Modules/Helpdesk/Services/TicketService.php
new file mode 100644
index 00000000..6ac6413a
--- /dev/null
+++ b/Modules/Helpdesk/Services/TicketService.php
@@ -0,0 +1,102 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Services;
+
+use App\Models\User;
+use Illuminate\Support\Facades\DB;
+use Modules\Helpdesk\Models\Comment;
+use Modules\Helpdesk\Models\Status;
+use Modules\Helpdesk\Models\Ticket;
+
+final class TicketService
+{
+    public function __construct(
+        private readonly TicketReferenceService $references,
+        private readonly AgentAssignmentService $assignment,
+        private readonly AttachmentService $attachments,
+    ) {
+    }
+
+    /**
+     * Create a ticket and store initial attachments.
+     *
+     * @param User $user
+     * @param array<string, mixed> $data
+     * @param array<int, \Illuminate\Http\UploadedFile> $files
+     * @return Ticket
+     */
+    public function create(User $user, array $data, array $files = []): Ticket
+    {
+        return DB::transaction(function () use ($user, $data, $files): Ticket {
+            $status = Status::query()->where('slug', config('helpdesk.default_status_slug'))->firstOrFail();
+
+            /** @var Ticket $ticket */
+            $ticket = Ticket::query()->create([
+                'reference' => $this->references->next(),
+                'user_id' => $user->id,
+                'agent_id' => $this->assignment->selectAgentId($data['category_id'] ?? null),
+                'status_id' => $status->id,
+                'priority_id' => $data['priority_id'],
+                'category_id' => $data['category_id'] ?? null,
+                'project_id' => $data['project_id'] ?? null,
+                'subject' => $data['subject'],
+                'body' => $data['body'],
+                'due_at' => $data['due_at'] ?? null,
+                'last_activity_at' => now(),
+            ]);
+
+            $this->attachments->storeMany($ticket, $files, (int) $user->id);
+
+            return $ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'attachments']) ?? $ticket;
+        });
+    }
+
+    /**
+     * Add a public or internal comment and optional attachments.
+     *
+     * @param Ticket $ticket
+     * @param User $user
+     * @param string $body
+     * @param bool $internal
+     * @param array<int, \Illuminate\Http\UploadedFile> $files
+     * @return Comment
+     */
+    public function comment(Ticket $ticket, User $user, string $body, bool $internal = false, array $files = []): Comment
+    {
+        return DB::transaction(function () use ($ticket, $user, $body, $internal, $files): Comment {
+            /** @var Comment $comment */
+            $comment = $ticket->comments()->create([
+                'user_id' => $user->id,
+                'body' => $body,
+                'is_internal' => $internal,
+            ]);
+
+            $ticket->forceFill(['last_activity_at' => now()])->save();
+            $this->attachments->storeMany($ticket, $files, (int) $user->id, $comment);
+
+            return $comment->fresh(['user', 'attachments']) ?? $comment;
+        });
+    }
+
+    /**
+     * Close a ticket.
+     *
+     * @param Ticket $ticket
+     * @param User $user
+     * @return Ticket
+     */
+    public function close(Ticket $ticket, User $user): Ticket
+    {
+        $status = Status::query()->where('slug', config('helpdesk.closed_status_slug'))->firstOrFail();
+
+        $ticket->forceFill([
+            'status_id' => $status->id,
+            'completed_at' => now(),
+            'last_activity_at' => now(),
+        ])->save();
+
+        return $ticket->fresh(['status']) ?? $ticket;
+    }
+}
diff --git a/Modules/Helpdesk/Support/ModuleInfo.php b/Modules/Helpdesk/Support/ModuleInfo.php
index e0c9285f..1fdaf00e 100644
--- a/Modules/Helpdesk/Support/ModuleInfo.php
+++ b/Modules/Helpdesk/Support/ModuleInfo.php
@@ -1,26 +1,24 @@
 <?php
 
+declare(strict_types=1);
+
 namespace Modules\Helpdesk\Support;
 
-class ModuleInfo
+final class ModuleInfo
 {
-    protected static string $moduleName =  'Helpdesk';
-
     /**
-     * defines the Module Name
-     * @return string
+     * Return the module name.
      */
     public static function name(): string
     {
-        return static::$moduleName;
+        return 'Helpdesk';
     }
 
     /**
-     * define the lowercase version
-     * @return string
+     * Return the lowercase module name.
      */
     public static function nameLower(): string
     {
-        return strtolower(static::$moduleName);
+        return 'helpdesk';
     }
 }
diff --git a/Modules/Helpdesk/Tests/Browser/HelpdeskBrowserTest.php b/Modules/Helpdesk/Tests/Browser/HelpdeskBrowserTest.php
new file mode 100644
index 00000000..9131697d
--- /dev/null
+++ b/Modules/Helpdesk/Tests/Browser/HelpdeskBrowserTest.php
@@ -0,0 +1,36 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\tests\Browser;
+
+use App\Models\User;
+use Illuminate\Foundation\Testing\DatabaseMigrations;
+use Laravel\Dusk\Browser;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Status;
+use Tests\DuskTestCase;
+
+final class HelpdeskBrowserTest extends DuskTestCase
+{
+    use DatabaseMigrations;
+
+    /** @test */
+    public function a_user_can_open_the_helpdesk_index_and_create_page(): void
+    {
+        Status::query()->create(['name' => 'Open', 'slug' => 'open', 'color' => 'blue']);
+        Priority::query()->create(['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue']);
+
+        $user = User::factory()->create();
+
+        $this->browse(function (Browser $browser) use ($user): void {
+            $browser->loginAs($user)
+                ->visitRoute('helpdesk.tickets.index')
+                ->waitFor('@helpdesk-ticket-index')
+                ->assertSee('Helpdesk')
+                ->clickLink('New ticket')
+                ->waitFor('@helpdesk-ticket-create')
+                ->assertSee('Create ticket');
+        });
+    }
+}
diff --git a/Modules/Helpdesk/Tests/Feature/HelpdeskTicketTest.php b/Modules/Helpdesk/Tests/Feature/HelpdeskTicketTest.php
new file mode 100644
index 00000000..a00137eb
--- /dev/null
+++ b/Modules/Helpdesk/Tests/Feature/HelpdeskTicketTest.php
@@ -0,0 +1,40 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\tests\Feature;
+
+use App\Models\User;
+use Illuminate\Foundation\Testing\RefreshDatabase;
+use Livewire\Livewire;
+use Modules\Helpdesk\Livewire\TicketCreate;
+use Modules\Helpdesk\Models\Priority;
+use Modules\Helpdesk\Models\Status;
+use Tests\TestCase;
+
+final class HelpdeskTicketTest extends TestCase
+{
+    use RefreshDatabase;
+
+    /** @test */
+    public function a_user_can_create_a_ticket(): void
+    {
+        Status::query()->create(['name' => 'Open', 'slug' => 'open', 'color' => 'blue']);
+        Priority::query()->create(['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue']);
+
+        $user = User::factory()->create();
+
+        Livewire::actingAs($user)
+            ->test(TicketCreate::class)
+            ->set('subject', 'Printer is not working')
+            ->set('body', 'The office printer is showing an error code and will not print.')
+            ->set('priority_id', Priority::query()->firstOrFail()->id)
+            ->call('save')
+            ->assertHasNoErrors();
+
+        $this->assertDatabaseHas('helpdesk_tickets', [
+            'subject' => 'Printer is not working',
+            'user_id' => $user->id,
+        ]);
+    }
+}
diff --git a/Modules/Helpdesk/composer.json b/Modules/Helpdesk/composer.json
index 1d558f65..3dc67688 100644
--- a/Modules/Helpdesk/composer.json
+++ b/Modules/Helpdesk/composer.json
@@ -1,6 +1,6 @@
 {
     "name": "mpba/helpdesk",
-    "description": "Helpdesk module",
+    "description": "Livewire/Flux helpdesk module with ticketing, comments, attachments, assignment and dashboard widgets.",
     "authors": [
         {
             "name": "Mark Gregory",
@@ -20,7 +20,6 @@
     },
     "autoload-dev": {
         "psr-4": {
-            "Tests\\": "tests/",
             "Modules\\Helpdesk\\Tests\\": "Tests/"
         }
     }
diff --git a/Modules/Helpdesk/module.json b/Modules/Helpdesk/module.json
index 0c7b3433..4328c8a5 100644
--- a/Modules/Helpdesk/module.json
+++ b/Modules/Helpdesk/module.json
@@ -1,14 +1,17 @@
 {
     "name": "Helpdesk",
     "alias": "helpdesk",
-    "version": "1.0.0",
-    "description": "",
-    "keywords": [],
+    "description": "Livewire/Flux helpdesk module with ticketing, comments, attachments, assignment and dashboard widgets.",
+    "keywords": [
+        "helpdesk",
+        "tickets",
+        "livewire",
+        "flux"
+    ],
     "priority": 0,
     "providers": [
         "Modules\\Helpdesk\\Providers\\HelpdeskServiceProvider"
     ],
-    "aliases": {},
     "files": [],
-    "requires": []
+    "version": "1.0.1"
 }
diff --git a/Modules/Helpdesk/package.json b/Modules/Helpdesk/package.json
index 7e63fa3a..b5b870d5 100644
--- a/Modules/Helpdesk/package.json
+++ b/Modules/Helpdesk/package.json
@@ -2,14 +2,14 @@
     "private": true,
     "type": "module",
     "scripts": {
-        "dev": "vite",
+        "dev": "vite --host 0.0.0.0",
         "build": "vite build"
     },
     "devDependencies": {
         "@vitejs/plugin-vue": "latest",
         "axios": "latest",
         "laravel-vite-plugin": "latest",
-        "sass-embedded": "^1.100.0",
         "vite": "latest"
-    }
+    },
+    "dependencies": {}
 }
diff --git a/Modules/Helpdesk/vite.config.js b/Modules/Helpdesk/vite.config.js
index 8d79262d..2b9e384d 100644
--- a/Modules/Helpdesk/vite.config.js
+++ b/Modules/Helpdesk/vite.config.js
@@ -12,13 +12,14 @@ export default defineConfig({
             publicDirectory: '../../public',
             buildDirectory: 'build/helpdesk',
             input: [
-                'Resources/assets/sass/app.scss',
+                'Resources/assets/css/app.css',
                 'Resources/assets/js/app.js',
             ],
             refresh: [
                 'Resources/views/**/*.blade.php',
                 'Routes/**/*.php',
                 'Http/**/*.php',
+                'Livewire/**/*.php',
                 'Providers/**/*.php',
             ],
         }),