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Mark Gregory
2026-06-23 10:53:20 +01:00
parent 9095f6a281
commit e12ab543e8
3 changed files with 180 additions and 1 deletions
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Modules/Helpdesk/changelog.yaml
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@@ -72,3 +72,13 @@
- Added a compact SLA audit trail showing recorded SLA events, due times, breach/met state, and actor details where available.
- Updated public reply counting to include threaded public replies as well as root comments.
- Preserved append-only changelog history.
- version: 1.9.37
date: 2026-06-23
type: documentation
summary: Add Helpdesk module README instructions for closing tickets and SLA response handling.
changes:
- Added a base module README documenting how to close tickets with a mandatory closure comment.
- Documented Public Reply versus Internal Note usage for responses and SLA handling.
- Documented recommended close-ticket UI behaviour, closure templates, SLA meanings, audit expectations, reopening guidance, and Helpdesk development standards.
- Preserved append-only changelog history.