diff --git a/Modules/Helpdesk/Http/Controllers/AttachmentDownloadController.php b/Modules/Helpdesk/Http/Controllers/AttachmentDownloadController.php
new file mode 100644
index 00000000..37446b50
--- /dev/null
+++ b/Modules/Helpdesk/Http/Controllers/AttachmentDownloadController.php
@@ -0,0 +1,54 @@
+<?php
+
+declare(strict_types=1);
+
+namespace Modules\Helpdesk\Http\Controllers;
+
+use Illuminate\Contracts\Filesystem\FileNotFoundException;
+use Illuminate\Http\RedirectResponse;
+use Illuminate\Routing\Controller;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Support\Facades\Gate;
+use Illuminate\Support\Facades\Schema;
+use Illuminate\Support\Facades\Storage;
+use Modules\Helpdesk\Models\Ticket;
+use Symfony\Component\HttpFoundation\StreamedResponse;
+
+final class AttachmentDownloadController extends Controller
+{
+    /**
+     * Download a ticket attachment through Laravel storage instead of a public URL.
+     *
+     * This avoids broken public storage links and keeps ticket authorization enforced.
+     *
+     * @throws FileNotFoundException
+     */
+    public function __invoke(int $attachment): StreamedResponse|RedirectResponse
+    {
+        abort_unless(Schema::hasTable('helpdesk_attachments'), 404);
+
+        $row = DB::table('helpdesk_attachments')->where('id', $attachment)->first();
+
+        abort_if($row === null, 404);
+
+        $ticketId = $row->ticket_id ?? null;
+
+        if ($ticketId !== null) {
+            $ticket = Ticket::query()->findOrFail((int) $ticketId);
+            Gate::authorize('view', $ticket);
+        }
+
+        $disk = (string) ($row->disk ?? 'public');
+        $path = (string) ($row->path ?? $row->file_path ?? $row->stored_path ?? '');
+        $name = (string) ($row->original_name
+            ?? $row->original_filename
+            ?? $row->file_name
+            ?? $row->filename
+            ?? basename($path));
+
+        abort_if($path === '', 404);
+        abort_unless(Storage::disk($disk)->exists($path), 404);
+
+        return Storage::disk($disk)->download($path, $name);
+    }
+}
diff --git a/Modules/Helpdesk/Livewire/TicketEdit.php b/Modules/Helpdesk/Livewire/TicketEdit.php
index 907cf827..67c84b17 100644
--- a/Modules/Helpdesk/Livewire/TicketEdit.php
+++ b/Modules/Helpdesk/Livewire/TicketEdit.php
@@ -209,37 +209,40 @@ final class TicketEdit extends Component
     }
 
     /**
-     * Return assignable users. Falls back to all tenant users when helpdesk flags/roles are absent.
+     * Return assignable users for this ticket.
+     *
+     * The dropdown must never be blank just because optional helpdesk_agent/helpdesk_admin
+     * flags are missing or false. Prefer tenant/company users, then fall back to all users.
      *
      * @return EloquentCollection<int, User>
      */
     private function agentOptions(): EloquentCollection
     {
-        return User::query()
-            ->select(['id', 'name', 'email', 'company_id'])
-            ->when($this->company_id !== null && Schema::hasColumn('users', 'company_id'), function ($query): void {
-                $query->where(function ($query): void {
+        $columns = ['id', 'name', 'email'];
+
+        if (Schema::hasColumn('users', 'company_id')) {
+            $columns[] = 'company_id';
+        }
+
+        $query = User::query()->select($columns)->orderBy('name');
+
+        if ($this->company_id !== null && Schema::hasColumn('users', 'company_id')) {
+            $tenantUsers = (clone $query)
+                ->where(function ($query): void {
                     $query->where('company_id', $this->company_id)
                         ->orWhereNull('company_id');
-                });
-            })
-            ->when(Schema::hasColumn('users', 'helpdesk_agent') || Schema::hasColumn('users', 'helpdesk_admin'), function ($query): void {
-                $query->where(function ($query): void {
-                    if (Schema::hasColumn('users', 'helpdesk_agent')) {
-                        $query->orWhere('helpdesk_agent', true);
-                    }
+                })
+                ->when($this->agent_id !== null, function ($query): void {
+                    $query->orWhereKey($this->agent_id);
+                })
+                ->get();
 
-                    if (Schema::hasColumn('users', 'helpdesk_admin')) {
-                        $query->orWhere('helpdesk_admin', true);
-                    }
+            if ($tenantUsers->isNotEmpty()) {
+                return $tenantUsers;
+            }
+        }
 
-                    if ($this->agent_id !== null) {
-                        $query->orWhereKey($this->agent_id);
-                    }
-                });
-            })
-            ->orderBy('name')
-            ->get();
+        return $query->get();
     }
 
     private function freshTicket(Ticket $ticket): Ticket
diff --git a/Modules/Helpdesk/Livewire/TicketIndex.php b/Modules/Helpdesk/Livewire/TicketIndex.php
index 66439984..2584ac92 100644
--- a/Modules/Helpdesk/Livewire/TicketIndex.php
+++ b/Modules/Helpdesk/Livewire/TicketIndex.php
@@ -63,6 +63,7 @@ final class TicketIndex extends Component
 
         return Ticket::query()
             ->with(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team'])
+            ->withCount('attachments')
             ->visibleTo($user)
             ->when($this->scope === 'open', static fn (Builder $query): Builder => $query->whereNull('completed_at'))
             ->when($this->scope === 'closed', static fn (Builder $query): Builder => $query->whereNotNull('completed_at'))
diff --git a/Modules/Helpdesk/Livewire/TicketShow.php b/Modules/Helpdesk/Livewire/TicketShow.php
index 2a8c351c..6aa2a267 100644
--- a/Modules/Helpdesk/Livewire/TicketShow.php
+++ b/Modules/Helpdesk/Livewire/TicketShow.php
@@ -9,6 +9,8 @@ use Illuminate\Contracts\View\View;
 use Illuminate\Database\Eloquent\Collection as EloquentCollection;
 use Illuminate\Support\Collection;
 use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\DB;
+use Illuminate\Validation\Rule;
 use Illuminate\Support\Facades\Schema;
 use Livewire\Attributes\Validate;
 use Livewire\Component;
@@ -135,55 +137,124 @@ final class TicketShow extends Component
         $this->ticket = $this->freshTicket($this->ticket);
     }
 
+    /**
+     * Persist the selected ticket status using a direct table update so Livewire UI wrappers cannot silently fail.
+     */
     public function updateStatus(WorkflowNotificationService $workflow, SlaService $sla): void
     {
         $this->authorize('update', $this->ticket);
-        $this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);
 
-        $status = Status::query()->findOrFail($this->status_id);
-        $this->ticket->forceFill([
+        $statusId = $this->normaliseNullableInt($this->status_id);
+
+        validator(
+            ['status_id' => $statusId],
+            ['status_id' => ['required', 'integer', Rule::exists('helpdesk_statuses', 'id')]],
+        )->validate();
+
+        $status = Status::query()->findOrFail($statusId);
+
+        $updates = [
             'status_id' => $status->id,
             'completed_at' => $status->is_closed ? now() : null,
             'last_activity_at' => now(),
-        ])->save();
+        ];
+
+        if (Schema::hasColumn('helpdesk_tickets', 'updated_at')) {
+            $updates['updated_at'] = now();
+        }
+
+        DB::table('helpdesk_tickets')
+            ->where('id', $this->ticket->id)
+            ->update($updates);
+
+        $this->ticket = $this->freshTicket($this->ticket);
+        $this->status_id = (int) $this->ticket->status_id;
 
         if ($status->is_closed) {
             $sla->recordClosure($this->ticket);
         }
 
-        $this->ticket = $this->freshTicket($this->ticket);
         $workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
-        $this->dispatch('helpdesk-status-updated');
+
+        session()->flash('ticket-action-updated', 'Status updated to '.$this->ticket->status?->name.'.');
+        $this->dispatch('helpdesk-status-updated', statusId: $this->status_id);
     }
 
+    /**
+     * Persist the selected ticket priority using a direct table update.
+     */
     public function updatePriority(WorkflowNotificationService $workflow): void
     {
         $this->authorize('update', $this->ticket);
-        $this->validate(['priority_id' => ['required', 'integer', 'exists:helpdesk_priorities,id']]);
 
-        $this->ticket->forceFill([
-            'priority_id' => $this->priority_id,
+        $priorityId = $this->normaliseNullableInt($this->priority_id);
+
+        validator(
+            ['priority_id' => $priorityId],
+            ['priority_id' => ['required', 'integer', Rule::exists('helpdesk_priorities', 'id')]],
+        )->validate();
+
+        $updates = [
+            'priority_id' => $priorityId,
             'last_activity_at' => now(),
-        ])->save();
+        ];
+
+        if (Schema::hasColumn('helpdesk_tickets', 'updated_at')) {
+            $updates['updated_at'] = now();
+        }
+
+        DB::table('helpdesk_tickets')
+            ->where('id', $this->ticket->id)
+            ->update($updates);
 
         $this->ticket = $this->freshTicket($this->ticket);
+        $this->priority_id = (int) $this->ticket->priority_id;
+
         $workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
-        $this->dispatch('helpdesk-priority-updated');
+
+        session()->flash('ticket-action-updated', 'Priority updated to '.$this->ticket->priority?->name.'.');
+        $this->dispatch('helpdesk-priority-updated', priorityId: $this->priority_id);
     }
 
+    /**
+     * Persist the selected ticket assignee.
+     */
     public function updateAgent(WorkflowNotificationService $workflow): void
     {
         $this->authorize('update', $this->ticket);
-        $this->validate(['agent_id' => ['nullable', 'integer', 'exists:users,id']]);
 
-        $this->ticket->forceFill([
-            'agent_id' => $this->agent_id,
+        $agentId = $this->normaliseNullableInt($this->agent_id);
+
+        validator(
+            ['agent_id' => $agentId],
+            ['agent_id' => ['nullable', 'integer', Rule::exists('users', 'id')]],
+        )->validate();
+
+        abort_unless(Schema::hasColumn('helpdesk_tickets', 'agent_id'), 500, 'The helpdesk_tickets.agent_id column is missing.');
+
+        $updates = [
+            'agent_id' => $agentId,
             'last_activity_at' => now(),
-        ])->save();
+        ];
+
+        if (Schema::hasColumn('helpdesk_tickets', 'updated_at')) {
+            $updates['updated_at'] = now();
+        }
+
+        DB::table('helpdesk_tickets')
+            ->where('id', $this->ticket->id)
+            ->update($updates);
 
         $this->ticket = $this->freshTicket($this->ticket);
+        $this->agent_id = $this->ticket->agent_id === null ? null : (int) $this->ticket->agent_id;
+
         $workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
-        $this->dispatch('helpdesk-agent-updated');
+
+        session()->flash('ticket-action-updated', $this->agent_id === null
+            ? 'Ticket is now unassigned.'
+            : 'Ticket assigned to '.$this->ticket->agent?->name.'.');
+
+        $this->dispatch('helpdesk-agent-updated', agentId: $this->agent_id);
     }
 
     public function render(): View
@@ -196,6 +267,18 @@ final class TicketShow extends Component
         ])->layout('layouts.app');
     }
 
+    /**
+     * Convert Livewire select values into a nullable integer.
+     */
+    private function normaliseNullableInt(mixed $value): ?int
+    {
+        if ($value === null || $value === '' || $value === '0' || $value === 0) {
+            return null;
+        }
+
+        return (int) $value;
+    }
+
     private function freshTicket(Ticket $ticket): Ticket
     {
         $ticket = $ticket->fresh([
@@ -228,45 +311,42 @@ final class TicketShow extends Component
     }
 
     /**
-     * Return assignable users. Falls back to all tenant users when helpdesk flags/roles are absent.
+     * Return assignable users for this ticket.
+     *
+     * The dropdown must never be blank just because optional helpdesk_agent/helpdesk_admin
+     * flags are missing or false. Prefer tenant/company users, then fall back to all users.
      *
      * @return EloquentCollection<int, User>
      */
     private function agentOptions(): EloquentCollection
     {
-        return User::query()
-            ->select(['id', 'name', 'email', 'company_id'])
-            ->when($this->ticket->company_id !== null && Schema::hasColumn('users', 'company_id'), function ($query): void {
-                $query->where(function ($query): void {
+        $columns = ['id', 'name', 'email'];
+
+        if (Schema::hasColumn('users', 'company_id')) {
+            $columns[] = 'company_id';
+        }
+
+        $query = User::query()->select($columns)->orderBy('name');
+
+        if ($this->ticket->company_id !== null && Schema::hasColumn('users', 'company_id')) {
+            $tenantUsers = (clone $query)
+                ->where(function ($query): void {
                     $query->where('company_id', $this->ticket->company_id)
                         ->orWhereNull('company_id');
-                });
-            })
-            ->when(Schema::hasColumn('users', 'helpdesk_agent') || Schema::hasColumn('users', 'helpdesk_admin'), function ($query): void {
-                $query->where(function ($query): void {
-                    if (Schema::hasColumn('users', 'helpdesk_agent')) {
-                        $query->orWhere('helpdesk_agent', true);
-                    }
+                })
+                ->when($this->agent_id !== null, function ($query): void {
+                    $query->orWhereKey($this->agent_id);
+                })
+                ->get();
 
-                    if (Schema::hasColumn('users', 'helpdesk_admin')) {
-                        $query->orWhere('helpdesk_admin', true);
-                    }
+            if ($tenantUsers->isNotEmpty()) {
+                return $tenantUsers;
+            }
+        }
 
-                    if ($this->agent_id !== null) {
-                        $query->orWhereKey($this->agent_id);
-                    }
-                });
-            })
-            ->orderBy('name')
-            ->get();
+        return $query->get();
     }
 
-    /**
-     * Build an unlimited nested comment tree from a flat eager-loaded collection.
-     *
-     * @param Collection<int|string, Collection<int, mixed>> $grouped
-     * @return Collection<int, mixed>
-     */
     private function buildCommentTree(Collection $grouped, ?int $parentId = null): Collection
     {
         return $grouped->get($parentId, collect())->map(function ($comment) use ($grouped) {
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
index 043d5b6e..c95f722a 100644
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-edit.blade.php
@@ -381,6 +381,7 @@
                             Uploading attachments...
                         </div>
 
+                        @if ($ticket->attachments->isNotEmpty())
                         <div class="mt-4 space-y-3">
                             <div class="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-emerald-500/30 bg-emerald-500/10 px-4 py-3">
                                 <h3 class="inline-flex items-center gap-2 text-sm font-extrabold text-emerald-200">
@@ -396,10 +397,10 @@
                                 </span>
                             </div>
 
-                            @forelse ($ticket->attachments as $attachment)
+                            @foreach ($ticket->attachments as $attachment)
                                 <div class="flex flex-col gap-3 rounded-xl border border-zinc-700 bg-zinc-900 p-3 text-sm sm:flex-row sm:items-center sm:justify-between">
                                     <a
-                                        href="{{ method_exists($attachment, 'url') ? $attachment->url() : Storage::disk($attachment->disk ?? 'public')->url($attachment->path ?? $attachment->file_path) }}"
+                                        href="{{ route('helpdesk.attachments.download', $attachment->id) }}"
                                         target="_blank"
                                         class="min-w-0 font-medium text-blue-300 hover:text-blue-200"
                                     >
@@ -416,12 +417,9 @@
                                         Remove
                                     </button>
                                 </div>
-                            @empty
-                                <div class="rounded-xl border border-dashed border-zinc-700 bg-zinc-900 px-4 py-3 text-sm text-zinc-400">
-                                    No ticket-level attachments are currently saved.
-                                </div>
-                            @endforelse
+                            @endforeach
                         </div>
+                        @endif
 
                         @if ($attachments !== [])
                             <div class="mt-4 rounded-xl border border-blue-500/30 bg-blue-500/10 px-4 py-3 text-sm text-blue-100">
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
index 4c862d5f..408acddb 100644
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-index.blade.php
@@ -198,6 +198,7 @@
                         <th class="px-4 py-3">Status</th>
                         <th class="px-4 py-3">Priority</th>
                         <th class="px-4 py-3">Agent</th>
+                        <th class="px-4 py-3 text-center">Files</th>
                         <th class="px-4 py-3">Last activity</th>
                     </tr>
                 </thead>
@@ -216,11 +217,25 @@
                             <td class="px-4 py-3"><flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge></td>
                             <td class="px-4 py-3"><flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge></td>
                             <td class="px-4 py-3 text-zinc-600 dark:text-zinc-300">{{ $ticket->agent?->name ?? 'Unassigned' }}</td>
+                            <td class="whitespace-nowrap px-4 py-3 text-center">
+                                @if (($ticket->attachments_count ?? 0) > 0)
+                                    <span class="inline-flex items-center justify-center gap-1 rounded-full border border-blue-200 bg-blue-50 px-2.5 py-1 text-xs font-black text-blue-700 dark:border-blue-800 dark:bg-blue-950 dark:text-blue-200" title="{{ $ticket->attachments_count }} attachment{{ $ticket->attachments_count === 1 ? '' : 's' }}">
+                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
+                                        <span>{{ $ticket->attachments_count }}</span>
+                                        <span class="sr-only">attachment{{ $ticket->attachments_count === 1 ? '' : 's' }}</span>
+                                    </span>
+                                @else
+                                    <span class="inline-flex items-center justify-center rounded-full border border-zinc-200 bg-zinc-50 px-2.5 py-1 text-xs font-bold text-zinc-400 dark:border-zinc-700 dark:bg-zinc-800 dark:text-zinc-500" title="No attachments">
+                                        <i class="fa-regular fa-circle" aria-hidden="true"></i>
+                                        <span class="sr-only">No attachments</span>
+                                    </span>
+                                @endif
+                            </td>
                             <td class="whitespace-nowrap px-4 py-3 text-zinc-500">{{ $ticket->last_activity_at?->diffForHumans() ?? $ticket->created_at->diffForHumans() }}</td>
                         </tr>
                     @empty
                         <tr>
-                            <td colspan="6" class="px-4 py-12 text-center text-zinc-500">No tickets matched your filters.</td>
+                            <td colspan="7" class="px-4 py-12 text-center text-zinc-500">No tickets matched your filters.</td>
                         </tr>
                     @endforelse
                 </tbody>
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
index 71feb4df..61fc003f 100644
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
@@ -37,6 +37,7 @@
                 </div>
             </article>
 
+            @if ($ticket->attachments->isNotEmpty())
             <div class="overflow-hidden rounded-2xl border border-blue-200 bg-white shadow-sm dark:border-blue-900/60 dark:bg-zinc-900">
                 <div class="bg-gradient-to-r from-blue-700 via-sky-600 to-emerald-600 px-6 py-4 text-white">
                     <div class="flex items-center justify-between gap-4">
@@ -59,18 +60,15 @@
                 </div>
 
                 <div class="grid gap-3 p-6 sm:grid-cols-2">
-                    @forelse ($ticket->attachments as $attachment)
-                        <a href="{{ method_exists($attachment, 'url') ? $attachment->url() : Storage::disk($attachment->disk ?? 'public')->url($attachment->path ?? $attachment->file_path) }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
+                    @foreach ($ticket->attachments as $attachment)
+                        <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
                             <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}</div>
                             <div class="text-xs text-zinc-500">{{ Number::fileSize($attachment->size ?? $attachment->size_bytes ?? 0) }}</div>
                         </a>
-                    @empty
-                        <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-sm text-zinc-500 dark:border-zinc-700">
-                            No ticket-level attachments are currently saved.
-                        </div>
-                    @endforelse
+                    @endforeach
                 </div>
             </div>
+            @endif
 
             <section class="space-y-4">
                 <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
@@ -204,37 +202,65 @@
 
             @can('update', $ticket)
                 <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
-                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Agent actions</h2>
-                    <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200" for="show_agent_id">Assigned agent</label>
-                    <select
-                        id="show_agent_id"
-                        wire:model.live="agent_id"
-                        class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950"
-                        data-dusk="ticket-show-agent"
-                    >
-                        <option value="">Unassigned</option>
-                        @forelse ($agents as $agent)
-                            <option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}</option>
-                        @empty
-                            <option value="" disabled>No users available for assignment</option>
-                        @endforelse
-                    </select>
-                    <flux:button dusk="update-agent" wire:click="updateAgent" class="mt-4 mb-5 w-full !bg-emerald-600 !text-white hover:!bg-emerald-700 focus:!ring-emerald-400/60" variant="primary" icon="user">Update assigned agent</flux:button>
+                    <div class="mb-5 rounded-2xl bg-gradient-to-r from-blue-700 via-indigo-700 to-violet-700 px-4 py-4 text-white shadow-sm">
+                        <p class="text-xs font-black uppercase tracking-[0.24em] text-blue-100">Ticket controls</p>
+                        <h2 class="mt-1 text-lg font-black tracking-tight">Assignment, status and priority</h2>
+                        <p class="mt-1 text-sm font-semibold text-blue-100/90">Use the explicit update buttons below to save each change.</p>
+                    </div>
 
-                    <flux:select wire:model="status_id" label="Status">
-                        @foreach ($statuses as $status)
-                            <option value="{{ $status->id }}">{{ $status->name }}</option>
-                        @endforeach
-                    </flux:select>
-                    <flux:button dusk="update-status" wire:click="updateStatus" class="mt-4 w-full !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60" variant="primary" icon="check">Update status</flux:button>
-                    <div class="mt-5">
-                        <flux:select wire:model="priority_id" label="Priority">
+                    @if (session('ticket-action-updated'))
+                        <div class="mb-5 rounded-xl border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
+                            {{ session('ticket-action-updated') }}
+                        </div>
+                    @endif
+
+                    <form wire:submit.prevent="updateAgent" class="mb-6 space-y-3">
+                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_agent_id">Assigned agent</label>
+                        <select id="show_agent_id" wire:model.live="agent_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-bold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-agent">
+                            <option value="">Unassigned</option>
+                            @forelse ($agents as $agent)
+                                <option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}</option>
+                            @empty
+                                <option value="" disabled>No users available for assignment</option>
+                            @endforelse
+                        </select>
+                        @error('agent_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
+                        <button type="submit" dusk="update-agent" class="inline-flex w-full items-center justify-center rounded-xl bg-emerald-600 px-4 py-2.5 text-sm font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70 disabled:cursor-not-allowed disabled:opacity-70" wire:loading.attr="disabled" wire:target="updateAgent">
+                            <i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
+                            <span wire:loading.remove wire:target="updateAgent">Assign agent</span>
+                            <span wire:loading wire:target="updateAgent">Assigning...</span>
+                        </button>
+                    </form>
+
+                    <form wire:submit.prevent="updateStatus" class="mb-6 space-y-3">
+                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_status_id">Status</label>
+                        <select id="show_status_id" wire:model.live="status_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-bold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-status">
+                            @foreach ($statuses as $status)
+                                <option value="{{ $status->id }}">{{ $status->name }}</option>
+                            @endforeach
+                        </select>
+                        @error('status_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
+                        <button type="submit" dusk="update-status" class="inline-flex w-full items-center justify-center rounded-xl bg-blue-600 px-4 py-2.5 text-sm font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70 disabled:cursor-not-allowed disabled:opacity-70" wire:loading.attr="disabled" wire:target="updateStatus">
+                            <i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
+                            <span wire:loading.remove wire:target="updateStatus">Update status</span>
+                            <span wire:loading wire:target="updateStatus">Updating...</span>
+                        </button>
+                    </form>
+
+                    <form wire:submit.prevent="updatePriority" class="space-y-3">
+                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_priority_id">Priority</label>
+                        <select id="show_priority_id" wire:model.live="priority_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-bold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-priority">
                             @foreach ($priorities as $priority)
                                 <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                             @endforeach
-                        </flux:select>
-                        <flux:button dusk="update-priority" wire:click="updatePriority" class="mt-4 w-full !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60" variant="ghost" icon="flag">Update priority</flux:button>
-                    </div>
+                        </select>
+                        @error('priority_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
+                        <button type="submit" dusk="update-priority" class="inline-flex w-full items-center justify-center rounded-xl bg-amber-500 px-4 py-2.5 text-sm font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70 disabled:cursor-not-allowed disabled:opacity-70" wire:loading.attr="disabled" wire:target="updatePriority">
+                            <i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
+                            <span wire:loading.remove wire:target="updatePriority">Update priority</span>
+                            <span wire:loading wire:target="updatePriority">Updating...</span>
+                        </button>
+                    </form>
                 </div>
             @endcan
         </aside>
diff --git a/Modules/Helpdesk/Routes/web.php b/Modules/Helpdesk/Routes/web.php
index 7375fff7..037fd28f 100644
--- a/Modules/Helpdesk/Routes/web.php
+++ b/Modules/Helpdesk/Routes/web.php
@@ -3,6 +3,7 @@
 declare(strict_types=1);
 
 use Illuminate\Support\Facades\Route;
+use Modules\Helpdesk\Http\Controllers\AttachmentDownloadController;
 use Modules\Helpdesk\Http\Controllers\HelpdeskController;
 use Modules\Helpdesk\Http\Controllers\TicketStoreController;
 use Modules\Helpdesk\Http\Controllers\WorkflowOpenController;
@@ -25,3 +26,6 @@ Route::post('/tickets', TicketStoreController::class)->name('tickets.store');
 Route::get('/tickets/create', TicketCreate::class)->name('tickets.create');
 Route::get('/tickets/{ticket}/edit', TicketEdit::class)->name('tickets.edit');
 Route::get('/tickets/{ticket}', TicketShow::class)->name('tickets.show');
+Route::get('/attachments/{attachment}/download', AttachmentDownloadController::class)
+    ->whereNumber('attachment')
+    ->name('attachments.download');