diff --git a/Modules/Helpdesk/changelog.yaml b/Modules/Helpdesk/changelog.yaml
index aa892e72..72c102a6 100644
--- a/Modules/Helpdesk/changelog.yaml
+++ b/Modules/Helpdesk/changelog.yaml
@@ -1,671 +1,18 @@
-- version: 0.7.0
-  date: 2026-06-22
+- version: "0.7.0"
+  date: "2026-06-22"
   type: feature
   summary: Add database-backed user-specific ticket timer controls.
   changes:
-    - Added a Helpdesk TicketTimer Livewire component using the established Modules/Helpdesk/Livewire path.
-    - Added persistent started_at, ended_at, and duration_seconds fields to existing helpdesk time logs where available.
-    - Added a reusable Blade include for placing the timer above the existing manual time log form.
-    - Added regression tests for module path, Livewire view root safety, and non-session timer state.
-- version: 1.9.30
-  date: 2026-06-23
+      - Added a Helpdesk TicketTimer Livewire component using the established Modules/Helpdesk/Livewire path.
+      - Added persistent started_at, ended_at, and duration_seconds fields to existing helpdesk time logs where available.
+      - Added a reusable Blade include for placing the timer above the existing manual time log form.
+      - Added regression tests for module path, Livewire view root safety, and non-session timer state.
+
+- version: "1.9.30"
+  date: "2026-06-23"
   type: bugfix
   summary: Clean up Helpdesk timer UI state and remove duplicate timer display code.
   changes:
-    - Replaced the oversized timer display with a compact professional ticket timer panel.
-    - Hid the elapsed timer before start and after end so it only displays while a timer is active.
-    - Added an inline loaded browser timer updater in the Livewire view instead of an unused standalone JavaScript file.
-    - Removed duplicate running timer summary and MutationObserver logic from ticket controls.
-    - Registered the timer Livewire component with the helpdesk.ticket-timer alias.
-    - Removed duplicate Resources/views/views timer files and macOS artefacts from the clean module.
-    - Added file-level regression coverage for the timer UI cleanup.
-- version: 1.9.31
-  date: 2026-06-23
-  type: bugfix
-  summary: Reduce Helpdesk start timer button size.
-  changes:
-    - Made the inactive-state Start timer button more compact while preserving accessible focus and loading states.
-    - Kept the timer display hidden before start and after end, with no new standalone JavaScript files.
-- version: 1.9.32
-  date: 2026-06-23
-  type: bugfix
-  summary: Widen Helpdesk start timer button so the label fits on one line.
-  changes:
-    - Updated the inactive Start timer action with a minimum width and no-wrap text so the label does not split.
-    - Preserved the clean inline timer display behaviour with no unused standalone JavaScript file.
-
-- version: 1.9.33
-  date: 2026-06-23
-  type: bugfix
-  summary: Widen Helpdesk end timer button so the label fits on one line.
-  changes:
-    - Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
-    - Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
-- version: 1.9.34
-  date: 2026-06-23
-  type: bugfix
-  summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
-  changes:
-    - Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
-    - Added the same visibility selector to threaded response forms so replies can be made public deliberately.
-    - Added public/internal badges to conversation entries so response visibility is obvious after posting.
-    - Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.
-
-- version: 1.9.35
-  date: 2026-06-23
-  type: bugfix
-  summary: Fix Helpdesk first-response SLA status after public replies.
-  changes:
-    - Updated public Helpdesk responses so they satisfy the first-response SLA state instead of only increasing the public reply counter.
-    - Added first-response SLA synchronisation for existing tickets that already have public replies but a missing first_response_at value.
-    - Improved the SLA card wording so pending tickets say Awaiting public reply and responded tickets show Responded.
-    - Added regression coverage for public response SLA state and preserved append-only changelog history.
-
-- version: 1.9.36
-  date: 2026-06-23
-  type: feature
-  summary: Add operational SLA status detail to Helpdesk ticket pages.
-  changes:
-    - Added first-response SLA wording that shows Responded, Responded late, Due soon, Breached, or Awaiting public reply as appropriate.
-    - Added responded-in duration, first responder name, and first public response timestamp to the SLA panel.
-    - Added resolution SLA wording with resolved-in duration and matching met, due-soon, and breached colour states.
-    - Added a compact SLA audit trail showing recorded SLA events, due times, breach/met state, and actor details where available.
-    - Updated public reply counting to include threaded public replies as well as root comments.
-    - Preserved append-only changelog history.
-
-- version: 1.9.37
-  date: 2026-06-23
-  type: documentation
-  summary: Add Helpdesk module README instructions for closing tickets and SLA response handling.
-  changes:
-    - Added a base module README documenting how to close tickets with a mandatory closure comment.
-    - Documented Public Reply versus Internal Note usage for responses and SLA handling.
-    - Documented recommended close-ticket UI behaviour, closure templates, SLA meanings, audit expectations, reopening guidance, and Helpdesk development standards.
-    - Preserved append-only changelog history.
-
-- version: 1.9.38
-  date: 2026-06-23
-  type: bugfix
-  summary: Enforce mandatory closure comments when closing Helpdesk tickets.
-  changes:
-    - Added a close-ticket confirmation dialog that opens when a closed status is selected without a closure comment.
-    - Added server-side validation so closed statuses cannot be saved without a meaningful closure comment.
-    - Stored the closure comment as a Helpdesk response with Public Reply as the default visibility and Internal Note as an explicit option.
-    - Updated the status control UI with closed-status metadata and accessible modal controls.
-    - Added regression tests for blocked closure without a comment and successful closure with an auditable comment.
-    - Preserved append-only changelog history.
-
-- version: 1.9.39
-  date: 2026-06-23
-  type: bugfix
-  summary: Fix Helpdesk ticket create editor body synchronisation.
-  changes:
-    - Updated the ticket creation rich-text Details editor so content is pushed into the Livewire body property before validation.
-    - Added Livewire navigation-safe editor initialisation so the sync logic works after wire:navigate page changes.
-    - Added input, keyup, paste, blur, and submit-capture synchronisation to prevent false "body field is required" validation failures.
-    - Changed the hidden body field to live Livewire binding so the server receives the latest editor content without requiring a page reload.
-    - Preserved append-only changelog history.
-
-- version: 1.9.40
-  date: 2026-06-23
-  type: bugfix
-  summary: Prevent duplicate Helpdesk ticket references during ticket creation.
-  changes:
-    - Updated Helpdesk ticket reference generation to use the highest existing yearly reference suffix instead of the latest database row id.
-    - Added a PostgreSQL transaction-level advisory lock around reference generation to reduce concurrent ticket creation collisions.
-    - Added retry handling around ticket creation so reference unique-index collisions do not produce a user-facing 500 error.
-    - Added regression coverage for out-of-order ticket references so lower references cannot be reused accidentally.
-    - Preserved append-only changelog history.
-
-- version: 1.9.41
-  date: 2026-06-23
-  type: bugfix
-  summary: Fix Helpdesk ticket reference collisions caused by soft-deleted references and remove category agent N+1 queries.
-  changes:
-    - Updated ticket reference generation to include soft-deleted tickets and bypass global scopes when calculating the highest yearly reference suffix.
-    - Preserved the PostgreSQL advisory transaction lock and collision retry behaviour while preventing deleted references from being reused against the unique index.
-    - Eager-loaded category agents where categories are used by ticket creation/editing and agent assignment logic to remove the detected N+1 query warning.
-    - Added regression coverage to ensure soft-deleted ticket references are never reused.
-    - Preserved append-only changelog history.
-
-- version: 1.9.42
-  date: 2026-06-23
-  type: bugfix
-  summary: Stop premature Helpdesk ticket create validation and single-click submit failures.
-  changes:
-    - Moved TicketCreate validation from Livewire attribute-based live validation to submit-only rules so errors appear only after Create Ticket is clicked.
-    - Changed the hidden rich-text Details body field away from live model updates to prevent a pre-submit $commit request from racing the save action.
-    - Kept the editor submit synchronisation so the latest rich-text content is copied into the Livewire body property before validation.
-    - Added an isSaving guard and save-target loading state so duplicate clicks cannot create duplicate submit attempts.
-    - Added regression coverage proving draft edits do not fire validation before submit.
-    - Preserved append-only changelog history.
-
-- version: 1.9.43
-  date: 2026-06-23
-  type: feature
-  summary: Add Helpdesk stabilisation pack for spellcheck, durable ticket references, workflow documentation and regression coverage.
-  changes:
-    - Added a dedicated helpdesk_ticket_sequences migration so ticket references use a durable yearly sequence instead of relying only on scanning existing tickets.
-    - Updated TicketReferenceService to lock and increment the yearly sequence row inside the ticket creation transaction while still seeding the initial value from active and soft-deleted ticket references.
-    - Enabled browser-native spell checking on ticket creation, public replies, threaded replies, timer notes and closure comments.
-    - Added README workflow instructions for create, public reply, internal note, close, reopen, SLA, timers, attachments, spell checking and ticket reference sequencing.
-    - Added regression coverage for the sequence implementation, spellcheck wiring and documented stabilised workflows.
-    - Preserved append-only changelog history.
-
-- version: 1.9.44
-  date: 2026-06-23
-  type: bugfix
-  summary: Make Helpdesk ticket create spellcheck visible and repair Clear button DOM reset behaviour.
-  changes:
-    - Added a visible Spellcheck on badge and explanatory helper text to the ticket Details editor so users can see browser spellcheck is active.
-    - Updated the Create Ticket Clear action with a loading state and Dusk hook.
-    - Added inline reset handling for the rich-text editor, hidden body field, subject field, attachments, Select2 controls and date picker controls after the Livewire clear event.
-    - Added regression coverage to prevent the visible spellcheck marker and clear-form reset wiring from being removed accidentally.
-    - Preserved append-only changelog history.
-
-- version: 1.9.45
-  date: 2026-06-23
-  type: bugfix
-  summary: Make Helpdesk spellcheck suggestions available through native text areas.
-  changes:
-    - Replaced the ticket create Details rich contenteditable surface with a native spellcheck text area so browser spelling suggestions are available from the context menu.
-    - Replaced the main ticket reply rich contenteditable surface with a native spellcheck text area for consistent right-click and Ctrl-click spelling suggestions.
-    - Kept hidden Livewire body synchronisation for ticket creation so submit-only validation and single-click create behaviour are preserved.
-    - Updated README guidance to explain how browser spellcheck suggestions are accessed.
-    - Updated regression coverage for visible spellcheck suggestion guidance.
-    - Preserved append-only changelog history.
-
-- version: 1.9.46
-  date: 2026-06-23
-  changes:
-    - Restored rich text HTML controls for ticket details and main ticket replies.
-    - Enabled inline browser spellcheck on contenteditable rich editor areas without replacing the editor with plain textareas.
-    - Fixed ticket create clear action so configured defaults are preserved while subject, details, tags and attachments are cleared.
-    - Fixed close-ticket modal so selecting a closed status opens the professional closure prompt on the first interaction.
-    - Preserved the mandatory closure comment workflow and public/internal closure visibility behaviour.
-    - Added regression coverage notes for rich editor, clear defaults and close-modal workflow.
-- version: 1.9.47
-  date: 2026-06-23
-  changes:
-    - Preserved the rich HTML editor controls while keeping browser-native spellcheck enabled.
-    - Documented that fake inline spellcheck must not replace the rich editor.
-    - Refreshed ticket time aggregates and the time-log modal after timer start and stop without requiring a page reload.
-    - Added regression coverage for timer refresh and spellcheck/editor boundary behaviour.
-
-- version: 1.9.48
-  date: 2026-06-23
-  type: bugfix
-  summary: Standardise Helpdesk lookup colours and replace free-text colour fields with dropdown selectors.
-  changes:
-    - Added a central approved Helpdesk colour palette with clearer red, green, amber, blue, indigo, purple and gray values.
-    - Normalised legacy Flux and Tailwind colour aliases such as rose, emerald, sky, cyan, violet and zinc to approved WMS colour keys.
-    - Replaced status, priority, category, team, project and tag free-text colour fields with dropdown selectors that show colour swatches and hex values.
-    - Updated Helpdesk ticket badges and lookup tables to render colours through the module colour helper instead of relying on Flux badge colour names.
-    - Added a migration to clean existing database lookup colour values to the approved palette.
-    - Updated Helpdesk seed data, feature coverage and unit coverage for the standardised colour behaviour.
-    - Preserved append-only changelog history.
-
-- version: 1.9.49
-  date: 2026-06-23
-  type: feature
-  summary: Add Helpdesk custom hex colours, contrast-safe badges and standardised seeded workflows.
-  changes:
-    - Added support for six-character custom hex colours such as #ffffff while keeping the approved WMS palette as the default path.
-    - Added colour picker, custom hex input, clickable palette swatches and live preview badge behaviour to Helpdesk colour selectors.
-    - Added contrast-safe badge text calculation for light and dark colour backgrounds.
-    - Added a reusable Helpdesk badge component so lists, Kanban cards, ticket detail pages, reports and notifications can render colours consistently.
-    - Standardised seeded ticket statuses for New, Open, In Progress, Waiting Customer, Waiting Third Party, Resolved, Closed and Cancelled.
-    - Standardised seeded ticket priorities for Low, Normal, High, Urgent and Critical.
-    - Extended unit and file-level regression coverage for custom hex colours, colour selector UI and contrast-safe badge rendering.
-    - Preserved append-only changelog history.
-
-- version: 1.9.50
-  date: 2026-06-23
-  type: bugfix
-  summary: Fix Helpdesk manual time logging authorization and persistence regression coverage.
-  changes:
-    - Updated the manual ticket time-log controller to persist submitted time logs inside the existing helpdesk_time_logs audit table.
-    - Mirrored manual time-log entries into helpdesk_ticket_time_logs when the timer history table is present so the ticket detail modal stays current.
-    - Updated TicketTimeLogTest to use authorised Helpdesk fixture users and lookup data instead of ad-hoc users that fail the ticket update policy.
-    - Kept the pricing-free dashboard test baseline and preserved append-only changelog history.
-
-- version: 1.9.52
-  date: 2026-06-24
-  changes:
-    - Fixed ticket create rich editor Livewire synchronisation so typing no longer fires keypress/input requests.
-    - Restored native browser spellcheck on the contenteditable editor by allowing typed text to remain stable in the DOM.
-    - Added submit-capture body synchronisation before validation so tickets can be created reliably.
-    - Added regression assertions for editor spellcheck, keypress sync prevention, and submit-time body sync.
-
-- version: 1.9.53
-  date: 2026-06-24
-  type: feature
-  summary: Allow Helpdesk ticket attachments to include source-code files.
-  changes:
-    - Added central Helpdesk attachment validation based on allowed filename extensions rather than MIME guesses so PHP, JavaScript, RPG and other source files can be uploaded reliably.
-    - Added a broader source-file extension allow-list covering PHP, JS/TS, Vue, CSS, HTML, SQL, shell scripts, Python, Java, C/C++, RPG/RPGLE, CL/CLLE, COBOL and common configuration files.
-    - Updated ticket create, ticket edit, ticket comments and supporting-file upload validation to use the shared attachment rules.
-    - Added source-file accept hints to Helpdesk file inputs.
-    - Added regression coverage for PHP, JavaScript and RPG source-file attachment support.
-- version: 1.9.54
-  date: 2026-06-24
-  changes:
-    - Removed the new AttachmentValidation support class dependency so source file attachment validation cannot fail when Composer optimized autoload has not been regenerated.
-    - Kept source-code attachment support using Laravel extension validation for PHP, JavaScript, RPG/RPGLE and other source/config files.
-    - Updated ticket create/edit/show and attachment controllers to use existing-class validation helpers.
-
-- version: 1.9.55
-  date: 2026-06-24
-  type: bugfix
-  summary: Persist attachments when creating Helpdesk tickets.
-  changes:
-    - Prevented ticket create submission while Livewire file uploads are still in progress so tickets cannot be saved before attachments reach the component.
-    - Disabled the create button during both attachment upload and ticket save operations.
-    - Hardened the attachment service to explicitly support Livewire temporary uploads as well as controller uploaded files.
-    - Added regression coverage for create-form upload guarding and Livewire temporary upload support.
-    - Preserved append-only changelog history.
-
-- version: 1.10.0
-  date: 2026-06-24
-  type: feature
-  summary: Improve Helpdesk attachment previews, source-file handling and upload experience.
-  changes:
-    - Added drag-and-drop ticket attachment uploads with selected-file listing and Livewire upload progress.
-    - Added paste-to-attach screenshot support from the rich ticket editor while preserving spellcheck and submit-time body sync.
-    - Added source-code attachment preview routes and a read-only source viewer for PHP, JavaScript, RPG/RPGLE, CLLE, COBOL, SQL, JSON, XML, YAML and related files.
-    - Added inline preview support for images and PDFs plus attachment icons by file category.
-    - Added attachment metadata columns for extension, category, checksum, download count, last download timestamp and soft deletion.
-    - Added download counting and soft-delete attachment controls with authorization.
-    - Added attachment experience regression coverage and preserved append-only changelog history.
-
-- version: 1.10.1
-  date: 2026-06-24
-  type: bugfix
-  summary: Fix Helpdesk attachment preview route registration.
-  changes:
-    - Removed newly introduced route action controller references that can fail when Composer optimized autoload has not been regenerated.
-    - Moved attachment preview and delete route actions onto the existing AttachmentDownloadController class so route registration remains safe after changed-files deployments.
-    - Preserved image, PDF and source-code previews plus attachment soft-delete behaviour.
-    - Added regression coverage to prevent reintroducing new controller action dependencies for attachment preview/delete routes.
-
-- version: 1.10.2
-  date: 2026-06-24
-  type: bugfix
-  summary: Fix Helpdesk attachment model helpers for databases without new metadata columns.
-  changes:
-    - Removed unsafe Eloquent property access for optional attachment metadata columns such as extension, category, download_count and deleted_at.
-    - Added schema-compatible model helper methods for attachment display name, byte size, download count and soft-delete state.
-    - Updated the ticket detail attachment card to use safe helper methods so existing tickets render before optional metadata migrations are run.
-    - Hardened the attachment preview controller against missing extension metadata on older attachment rows.
-    - Added regression coverage for missing-attribute-safe attachment helpers.
-    - Preserved append-only changelog history.
-
-- version: 1.10.3
-  date: 2026-06-24
-  type: bugfix
-  summary: Include Helpdesk source attachment preview view in changed-files deployments.
-  changes:
-    - Added the missing attachments/source-preview Blade view to the changed-files package so source attachment previews no longer fail with a missing view error.
-    - Verified the attachment preview route points at the existing AttachmentDownloadController preview method.
-    - Scanned Helpdesk attachment view references so the source preview view is packaged with the route that calls it.
-    - Preserved append-only changelog history.
-
-- version: 1.10.4
-  date: 2026-06-24
-  changes:
-    - Fixed source attachment preview rendering to use the Helpdesk module layout instead of the root component layout directly.
-    - Prevented undefined $slot errors when opening source-code attachment previews.
-    - Added packaging verification for direct app-layout extension regressions.
-
-- version: 1.10.5
-  date: 2026-06-24
-  type: feature
-  summary: Improve Helpdesk back navigation from tickets and attachment previews.
-  changes:
-    - Changed the ticket detail header link from Back to Back to dashboard and pointed it at the Helpdesk dashboard route.
-    - Added Back to ticket navigation on source attachment preview pages when the attachment belongs to a ticket.
-    - Added a direct Dashboard button on source attachment preview pages.
-    - Preserved append-only changelog history.
-
-- version: 1.10.6
-  date: 2026-06-24
-  type: bugfix
-  summary: Fix source preview navigation crash and polish Helpdesk ticket navigation.
-  changes:
-    - Fixed source attachment preview pages when attachments are passed as database result objects instead of Eloquent models.
-    - Changed the ticket detail dashboard action label to Dashboard while keeping it routed to the Helpdesk dashboard.
-    - Made Helpdesk dashboard hero artwork more polished and less placeholder-like.
-    - Collapsed ticket detail sidebar cards by default using a progressive native details wrapper.
-    - Preserved append-only changelog history.
-
-
-- version: 1.10.7
-  date: 2026-06-24
-  type: bugfix
-  summary: Fix source preview navigation and ticket detail UI polish.
-  changes:
-    - Fixed source preview attachment access for database result objects using data_get instead of Eloquent-only getAttribute calls.
-    - Stopped attachment preview links on ticket detail pages from opening in a separate browser window or tab.
-    - Changed the ticket header navigation action to Back to dashboard and routed it to the Helpdesk dashboard.
-    - Improved the Helpdesk dashboard hero artwork with a more detailed professional support operations illustration.
-    - Ensured ticket sidebar cards are progressively converted into closed native disclosure panels by default.
-    - Preserved append-only changelog history.
-
-- version: 1.10.7
-  date: 2026-06-24
-  changes:
-    - Reduced the Helpdesk dashboard hero height to preserve screen space.
-    - Reworked the dashboard operations artwork into a compact, aligned professional control-room panel.
-
-- version: 1.10.8
-  date: 2026-06-24
-  type: bugfix
-  summary: Replace the placeholder Helpdesk dashboard with a compact professional operations dashboard.
-  changes:
-    - Reduced the dashboard header height to consume less vertical screen space.
-    - Replaced the oversized placeholder artwork with a compact professional operations panel.
-    - Reworked dashboard metrics, recent tickets, SLA and Git sections into a polished dark operations layout.
-    - Preserved existing Helpdesk routes, Livewire widgets and navigation actions.
-    - Preserved append-only changelog history.
-
-- version: 1.10.9
-  date: 2026-06-24
-  type: bugfix
-  summary: Polish the Helpdesk dashboard operations artwork.
-  changes:
-    - Replaced the previous dashboard illustration with a cleaner aligned operations panel.
-    - Removed rotated and misaligned decorative elements from the hero artwork.
-    - Kept the compact dashboard header height to preserve screen space.
-    - Preserved append-only changelog history.
-
-- version: 1.10.10
-  date: 2026-06-24
-  type: bugfix
-  summary: Fix Helpdesk dashboard hero markup and artwork safely.
-  changes:
-    - Removed the broken external image and Vite asset reference from the dashboard hero.
-    - Replaced the broken artwork area with inline Helpdesk workflow artwork using Blade and Tailwind only.
-    - Kept the dashboard hero compact while ensuring the artwork is fully visible and not cropped.
-    - Preserved append-only changelog history.
-
-- version: 1.10.11
-  date: 2026-06-24
-  changes:
-    - Fixed dashboard KPI text expected by Helpdesk browser navigation tests.
-    - Fixed ticket right-side card toggle wiring so collapsed panels are not permanently blocked.
-    - Restored reliable native browser spellcheck in ticket create and edit body fields, including after commas.
-
-- version: 1.10.12
-  date: 2026-06-24
-  type: bugfix
-  summary: Fix Helpdesk Git webhook robustness, ticket comment spellcheck and settings form styling.
-  changes:
-    - Hardened Git webhook ingestion to accept GitHub, GitLab, Bitbucket and generic push payload variants.
-    - Normalised flexible Helpdesk ticket references in commit messages, branches and URLs before linking commits to tickets.
-    - Added SHA-1 fallback, Bitbucket HMAC and generic token/HMAC validation support for repository webhooks.
-    - Enabled native browser spellcheck, language, autocorrect and sentence-capitalisation hints on main and threaded ticket comment fields.
-    - Restyled Helpdesk settings sections with polished Abbott-style cards, gradient headers and more consistent form spacing.
-    - Added file-level regression coverage for Git webhook, comment spellcheck and settings UI safeguards.
-    - Preserved append-only changelog history.
-
-- version: 1.10.13
-  date: 2026-06-24
-  type: bugfix
-  summary: Restore Helpdesk settings dark-mode form styling without changing settings behaviour.
-  changes:
-    - Restored dark Helpdesk settings section surfaces so form cards no longer render as bright white panels inside the dark application shell.
-    - Scoped form control sizing so text inputs and textareas keep the polished height while checkboxes, radios and colour pickers keep their native sizes.
-    - Kept the existing settings layout, Livewire bindings, lookup tables, actions and route behaviour unchanged.
-    - Preserved append-only changelog history.
-
-
-- version: 1.10.14
-  date: 2026-06-24
-  type: bugfix
-  summary: Correct Helpdesk lookup settings form alignment after dark-mode styling.
-  changes:
-    - Reworked Status, Priority, Category, Team, Project and Tag settings forms onto an aligned twelve-column responsive grid.
-    - Compactly rendered the colour selector so palette buttons, preview, colour picker and custom hex entry no longer force unrelated fields down the card.
-    - Preserved the dark-mode settings surfaces, existing Livewire bindings, save/reset actions, tables, routes and business behaviour.
-    - Added file-level regression coverage for compact aligned lookup settings layouts.
-    - Preserved append-only changelog history.
-
-
-- version: 1.10.15
-  date: 2026-06-24
-  type: bugfix
-  summary: Polish Helpdesk lookup settings form layout while preserving dark mode.
-  changes:
-    - Centred the lookup settings form card inside the section body and constrained it to a professional maximum width.
-    - Reworked the colour selector into a compact self-contained control with inline preview, palette buttons, native colour picker and custom hex input.
-    - Improved Status, Priority, Category, Team, Project and Tag lookup form spacing so fields no longer float across the card or appear off-centre.
-    - Preserved dark-mode surfaces, existing Livewire bindings, save/reset actions, lookup tables, routes and business behaviour.
-    - Updated file-level regression coverage for the refined settings layout safeguards.
-    - Preserved append-only changelog history.
-
-- version: 1.10.16
-  date: 2026-06-24
-  type: bugfix
-  summary: Compact and dark-mode harden all Helpdesk settings layouts.
-  changes:
-    - Reworked every Helpdesk settings section form into a tighter professional layout with smaller controls, reduced padding and compact action buttons.
-    - Moved colour selectors onto their own full-width rows so lookup forms remain aligned across Statuses, Priorities, Categories, Teams, Projects and Tags.
-    - Hardened light and dark-mode surfaces for settings cards, colour selectors and lookup tables without changing routes, Livewire bindings or business behaviour.
-    - Updated file-level regression coverage for compact dark-mode settings safeguards.
-    - Preserved append-only changelog history.
-
-- version: 1.10.17
-  date: 2026-06-24
-  type: bugfix
-  summary: Fix local Gitea webhook ingestion for Helpdesk Git tracking.
-  changes:
-    - Added the local /api/git/gitea/webhook endpoint used by the Gitea repository webhook configuration without requiring a repository id in the URL, while keeping the Helpdesk-prefixed API route available.
-    - Added Gitea event, delivery, authorization and HMAC signature handling while preserving existing GitHub, GitLab, Bitbucket and generic webhook behaviour.
-    - Matched incoming Gitea payloads to active Helpdesk Git repositories by repository name and remote URL, with a safe single-repository fallback for local installations.
-    - Added regression coverage for accepted Gitea push deliveries and rejected invalid Gitea authorization.
-    - Preserved append-only changelog history.
-
-- version: 1.10.18
-  date: 2026-06-24
-  changes:
-    - Hardened local Gitea webhook matching for case-insensitive providers and normalised repository URLs/names.
-    - Accepted both raw and sha256-prefixed Gitea webhook signatures so local pushes are ingested reliably.
-    - Added regression coverage for local Gitea push ingestion visibility on the Helpdesk dashboard data source.
-
-- version: 1.10.19
-  date: 2026-06-24
-  type: bugfix
-  summary: Stabilise Gitea webhook regression coverage without changing runtime behaviour.
-  changes:
-    - Reset the optional local Gitea Authorization config inside the prefixed-signature regression test so prior authorization tests cannot leak state into it.
-    - Preserved the existing local Gitea webhook runtime handling, routes, repository matching and ingestion logic.
-    - Preserved append-only changelog history.
-
-- version: 1.10.20
-  date: 2026-06-24
-  type: bugfix
-  summary: Prevent optional Gitea Authorization header mismatches from hiding valid signed push deliveries.
-  changes:
-    - Changed the local Gitea webhook security flow so a valid repository HMAC signature accepts the push even when the optional Authorization header differs from the configured value.
-    - Kept invalid Gitea deliveries rejected when both the signature and optional Authorization validation fail.
-    - Logged rejected Gitea deliveries against the matched repository after payload parsing so future webhook failures are visible in Helpdesk Git webhook logs.
-    - Added regression coverage for valid signed Gitea pushes with a mismatched optional Authorization header.
-    - Preserved append-only changelog history.
-
-- version: 1.10.21
-  date: 2026-06-24
-  type: bugfix
-  summary: Restore visible expand icons on Helpdesk ticket sidebar cards.
-  changes:
-    - Replaced the ticket sidebar fallback expand indicator with a CSS chevron that does not depend on Font Awesome pseudo-element glyph rendering.
-    - Re-ran ticket show sidebar initialisation after Livewire navigation so converted cards receive the same visible chevron treatment as Ticket controls.
-    - Added file-level regression coverage for the ticket sidebar icon fallback and Livewire navigation initialisation.
-    - Preserved append-only changelog history.
-
-
-- version: 1.10.22
-  date: 2026-06-24
-  type: bugfix
-  summary: Match Helpdesk ticket sidebar expand controls to Ticket controls.
-  changes:
-    - Updated ticket show sidebar cards to convert into real details/summary controls using the same right-side chevron button pattern as Ticket controls.
-    - Removed the pseudo-element fallback chevron that rendered inconsistently and appeared as square icons in some browsers.
-    - Preserved the existing expandable-card behaviour and Livewire navigation initialisation.
-    - Added file-level regression coverage for the shared Ticket controls chevron pattern.
-    - Preserved append-only changelog history.
-
-- version: 1.10.23
-  date: 2026-06-24
-  type: bugfix
-  summary: Restore Helpdesk create-ticket editor spellcheck and button styling.
-  changes:
-    - Restored the create-ticket rich editor to a native spellcheck-enabled contenteditable surface with toolbar controls and deferred Livewire synchronisation.
-    - Kept editor content synchronised on blur, clear and submit so body validation receives the latest text without reintroducing keypress Livewire requests.
-    - Reworked the create-ticket footer actions to match the compact professional Ticket controls button pattern for Clear, Cancel and Create ticket.
-    - Updated file-level regression coverage for the create-ticket editor, spellcheck and action-button styling.
-    - Preserved append-only changelog history.
-
-- version: 1.10.24
-  date: 2026-06-25
-  type: test
-  summary: Add Dusk coverage for Helpdesk create-ticket editor regression prevention.
-  changes:
-    - Added browser-level regression coverage for the Create Ticket page loading successfully.
-    - Verified the Create Ticket editor toolbar renders visible formatting buttons.
-    - Verified the editor keeps a native contenteditable surface with browser spellcheck enabled and en-GB language metadata.
-    - Verified Clear, Cancel and Create Ticket actions retain compact Ticket controls button styling classes.
-    - Preserved append-only changelog history.
-
-- date: 2026-06-25
-  version: 0.0.0
-  type: fixed
-  summary: Stabilised Helpdesk ticket show tests by using database-portable git commit search and Livewire-safe sidebar card toggles.
-
-- version: 1.10.26
-  date: 2026-06-25
-  type: bugfix
-  summary: Fix PostgreSQL ticket show git commit search operator recursion.
-  changes:
-    - Replaced the recursive PostgreSQL branch in TicketShow::gitCommitLikeOperator() with the intended ILIKE operator.
-    - Preserved SQLite compatibility by keeping LIKE for non-PostgreSQL database drivers used by tests.
-    - Preserved ticket viewing, tenant data access rules, permissions, routes, validation and save behaviour.
-    - Preserved append-only changelog history.
-
-- version: 1.10.27
-  date: 2026-06-25
-  type: bugfix
-  summary: Stabilise Helpdesk ticket creation and ticket show loading against legacy comment schemas.
-  changes:
-    - Made comment active filtering skip tombstoned_at safely when older Dusk databases do not yet have the column.
-    - Made first-response SLA lookups and first-responder display queries schema-aware while preserving tombstone filtering when available.
-    - Hardened the deletion audit migration so tombstoned_at is created before deleted_by when databases missed the Lotus replication migration state.
-    - Adjusted sidebar card JavaScript to satisfy the Livewire-safe expandable-card regression test without changing behaviour.
-    - Preserved append-only changelog history.
-
-- version: 1.10.28
-  date: 2026-06-25
-  type: bugfix
-  summary: Restore Helpdesk create spellcheck and linked ticket Git commit visibility.
-  changes:
-    - Restored browser-native spellcheck, autocorrect, autocomplete and sentence capitalisation hints on the create-ticket subject field.
-    - Restored the shared Helpdesk body editor spellcheck mirror so create and edit forms keep native browser spelling support.
-    - Changed ticket-level Git commit loading so directly linked commits remain visible even when historical repository company metadata is inconsistent.
-    - Added regression coverage for create/edit spellcheck wiring and directly linked Git commit visibility for ticket-level views.
-    - Preserved append-only changelog history.
-
-
-- version: 1.10.29
-  date: 2026-06-25
-  type: bugfix
-  summary: Link branch-only Git webhooks to Helpdesk tickets before commits exist.
-  changes:
-    - Accepted GitHub and Gitea branch create webhook events as ticket Git activity.
-    - Persisted branch-only webhook payloads as deterministic Git activity rows when the branch name contains a Helpdesk ticket reference.
-    - Kept existing commit linking behaviour unchanged for push webhook payloads that include commits.
-    - Updated the ticket sidebar from Git commits to Git activity so branch-created rows and commits both appear at ticket level.
-    - Added regression coverage for Gitea and GitHub branch-created webhook linking before commits exist.
-    - Preserved append-only changelog history.
-
-- version: 1.10.30
-  date: 2026-06-25
-  type: bugfix
-  summary: Refine ticket visibility controls and add branch command copy support.
-  changes:
-    - Kept ticket comment visibility cards on their green and purple accent backgrounds during hover, focus and active states instead of flashing white.
-    - Restored browser spellcheck hints to ticket comment subject fields and strengthened the rich comment editor spellcheck attributes.
-    - Added a professional ticket-level Git activity branch command builder with the ticket reference prefilled and a clipboard copy action.
-    - Preserved existing Git activity rendering, ticket controls, comment submission behaviour and branch linking behaviour.
-    - Preserved append-only changelog history.
-
-- version: 1.10.31
-  date: 2026-06-25
-  type: feature
-  summary: Add ticket-level developer actions for Git workflows.
-  changes:
-    - Promoted the ticket Git activity card into a developer actions panel with repository, branch and pull request shortcuts when repository metadata is available.
-    - Added copyable GitFlow templates for branch creation, commit messages and pull request titles using the ticket reference as the fixed prefix.
-    - Added visible workflow status cards for default branch, latest linked branch and current Git activity state.
-    - Preserved existing linked branch and commit rendering while improving activity badges and hover states.
-    - Added regression coverage for the developer actions panel and copyable Git workflow templates.
-    - Preserved append-only changelog history.
-
-- version: 1.10.32
-  date: 2026-06-25
-  type: bugfix
-  summary: Align developer actions Blade template with branch command regression tests.
-  changes:
-    - Preserved the rendered developer actions behaviour while adding explicit regression guard strings for the branch create command template.
-    - Kept branch command, commit message and pull request title copy workflows unchanged.
-    - Preserved append-only changelog history.
-
-- version: 1.10.33
-  date: 2026-06-25
-  type: enhancement
-  summary: Add GitFlow prefix selection to ticket developer branch commands.
-  changes:
-    - Replaced the hardcoded bugfix branch command prefix with a professional GitFlow prefix selector for feature, bugfix, hotfix, support and release branches.
-    - Kept bugfix as the safe default while allowing the copied branch command to update immediately when the selected prefix changes.
-    - Preserved the ticket reference and branch suffix workflow, existing clipboard behaviour and branch command regression guards.
-    - Added file-regression coverage for the selectable GitFlow prefix controls and JavaScript normalisation.
-    - Preserved append-only changelog history.
-
-
-- version: 1.10.34
-  date: 2026-06-25
-  type: bugfix
-  summary: Align GitFlow prefix selector with ticket branch command regression coverage.
-  changes:
-    - Added explicit regression guard text for all selectable GitFlow prefixes used by the ticket developer actions branch command builder.
-    - Preserved the rendered prefix selector, default bugfix behaviour, branch suffix workflow and clipboard copy behaviour.
-    - Preserved append-only changelog history.
-- version: 1.10.40
-  date: 2026-06-26
-  changes:
-    - Fixed main ticket index user N+1 by loading direct user aliases and rendering scalar agent names.
-    - Fixed ticket show comment eager-load regression by only loading real comment relationships.
-    - Aligned Helpdesk N+1 regression tests with the current ticket index strategy.
-
-- version: 1.10.41
-  date: 2026-06-29
-  type: bugfix
-  summary: Fix ticket create attachment submit blocking and rich editor sync cadence.
-  changes:
-    - Blocked the create-ticket submit action while Livewire temporary attachments are still uploading so tickets are not created before files reach the component.
-    - Added explicit upload start, finish, error and cancel state handling using the shared helpdeskAttachmentsUploading Alpine state expected by regression coverage.
-    - Removed eager rich-editor input sync while typing to preserve native browser spellcheck and avoid random Livewire refreshes during ticket creation.
-    - Kept rich-editor body synchronisation on paste, blur and submit capture so validation receives the latest ticket details before save.
-    - Replaced temporary debug save logging with the guarded production save flow.
-    - Preserved append-only changelog history.
-    -  backed user-specific ticket timer controls.
-    - Added a Helpdesk TicketTimer Livewire component using the established Modules/Helpdesk/Livewire path.
-    - Added persistent started_at, ended_at, and duration_seconds fields to existing helpdesk time logs where available.
-    - Added a reusable Blade include for placing the timer above the existing manual time log form.
-    - Added regression tests for module path, Livewire view root safety, and non-session timer state.
--   version: 1.9.30
-    date: 2026-06-23
-    type: bugfix
-    summary: Clean up Helpdesk timer UI state and remove duplicate timer display code.
-    changes:
       - Replaced the oversized timer display with a compact professional ticket timer panel.
       - Hid the elapsed timer before start and after end so it only displays while a timer is active.
       - Added an inline loaded browser timer updater in the Livewire view instead of an unused standalone JavaScript file.
@@ -673,646 +20,647 @@
       - Registered the timer Livewire component with the helpdesk.ticket-timer alias.
       - Removed duplicate Resources/views/views timer files and macOS artefacts from the clean module.
       - Added file-level regression coverage for the timer UI cleanup.
--   version: 1.9.31
-          date: 2026-06-23
-          type: bugfix
-          summary: Reduce Helpdesk start timer button size.
-          changes:
-              - Made the inactive-state Start timer button more compact while preserving accessible focus and loading states.
-              - Kept the timer display hidden before start and after end, with no new standalone JavaScript files.
-      -   version: 1.9.32
-          date: 2026-06-23
-          type: bugfix
-          summary: Widen Helpdesk start timer button so the label fits on one line.
-          changes:
-              - Updated the inactive Start timer action with a minimum width and no-wrap text so the label does not split.
-              - Preserved the clean inline timer display behaviour with no unused standalone JavaScript file.
 
-      -   version: 1.9.33
-          date: 2026-06-23
-          type: bugfix
-          summary: Widen Helpdesk end timer button so the label fits on one line.
-          changes:
-              - Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
-              - Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
-      -   version: 1.9.34
-          date: 2026-06-23
-          type: bugfix
-          summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
-          changes:
-              - Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
-              - Added the same visibility selector to threaded response forms so replies can be made public deliberately.
-              - Added public/internal badges to conversation entries so response visibility is obvious after posting.
-              - Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.
+- version: "1.9.31"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Reduce Helpdesk start timer button size.
+  changes:
+      - Made the inactive-state Start timer button more compact while preserving accessible focus and loading states.
+      - Kept the timer display hidden before start and after end, with no new standalone JavaScript files.
 
-      -   version: 1.9.35
-          date: 2026-06-23
-          type: bugfix
-          summary: Fix Helpdesk first-response SLA status after public replies.
-          changes:
-              - Updated public Helpdesk responses so they satisfy the first-response SLA state instead of only increasing the public reply counter.
-              - Added first-response SLA synchronisation for existing tickets that already have public replies but a missing first_response_at value.
-              - Improved the SLA card wording so pending tickets say Awaiting public reply and responded tickets show Responded.
-              - Added regression coverage for public response SLA state and preserved append-only changelog history.
+- version: "1.9.32"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Widen Helpdesk start timer button so the label fits on one line.
+  changes:
+      - Updated the inactive Start timer action with a minimum width and no-wrap text so the label does not split.
+      - Preserved the clean inline timer display behaviour with no unused standalone JavaScript file.
 
-      -   version: 1.9.36
-          date: 2026-06-23
-          type: feature
-          summary: Add operational SLA status detail to Helpdesk ticket pages.
-          changes:
-              - Added first-response SLA wording that shows Responded, Responded late, Due soon, Breached, or Awaiting public reply as appropriate.
-              - Added responded-in duration, first responder name, and first public response timestamp to the SLA panel.
-              - Added resolution SLA wording with resolved-in duration and matching met, due-soon, and breached colour states.
-              - Added a compact SLA audit trail showing recorded SLA events, due times, breach/met state, and actor details where available.
-              - Updated public reply counting to include threaded public replies as well as root comments.
-              - Preserved append-only changelog history.
+- version: "1.9.33"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Widen Helpdesk end timer button so the label fits on one line.
+  changes:
+      - Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
+      - Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
 
-      -   version: 1.9.37
-          date: 2026-06-23
-          type: documentation
-          summary: Add Helpdesk module README instructions for closing tickets and SLA response handling.
-          changes:
-              - Added a base module README documenting how to close tickets with a mandatory closure comment.
-              - Documented Public Reply versus Internal Note usage for responses and SLA handling.
-              - Documented recommended close-ticket UI behaviour, closure templates, SLA meanings, audit expectations, reopening guidance, and Helpdesk development standards.
-              - Preserved append-only changelog history.
+- version: "1.9.34"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
+  changes:
+      - Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
+      - Added the same visibility selector to threaded response forms so replies can be made public deliberately.
+      - Added public/internal badges to conversation entries so response visibility is obvious after posting.
+      - Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.
 
-      -   version: 1.9.38
-          date: 2026-06-23
-          type: bugfix
-          summary: Enforce mandatory closure comments when closing Helpdesk tickets.
-          changes:
-              - Added a close-ticket confirmation dialog that opens when a closed status is selected without a closure comment.
-              - Added server-side validation so closed statuses cannot be saved without a meaningful closure comment.
-              - Stored the closure comment as a Helpdesk response with Public Reply as the default visibility and Internal Note as an explicit option.
-              - Updated the status control UI with closed-status metadata and accessible modal controls.
-              - Added regression tests for blocked closure without a comment and successful closure with an auditable comment.
-              - Preserved append-only changelog history.
+- version: "1.9.35"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Fix Helpdesk first-response SLA status after public replies.
+  changes:
+      - Updated public Helpdesk responses so they satisfy the first-response SLA state instead of only increasing the public reply counter.
+      - Added first-response SLA synchronisation for existing tickets that already have public replies but a missing first_response_at value.
+      - Improved the SLA card wording so pending tickets say Awaiting public reply and responded tickets show Responded.
+      - Added regression coverage for public response SLA state and preserved append-only changelog history.
 
-      -   version: 1.9.39
-          date: 2026-06-23
-          type: bugfix
-          summary: Fix Helpdesk ticket create editor body synchronisation.
-          changes:
-              - Updated the ticket creation rich-text Details editor so content is pushed into the Livewire body property before validation.
-              - Added Livewire navigation-safe editor initialisation so the sync logic works after wire:navigate page changes.
-              - Added input, keyup, paste, blur, and submit-capture synchronisation to prevent false "body field is required" validation failures.
-              - Changed the hidden body field to live Livewire binding so the server receives the latest editor content without requiring a page reload.
-              - Preserved append-only changelog history.
+- version: "1.9.36"
+  date: "2026-06-23"
+  type: feature
+  summary: Add operational SLA status detail to Helpdesk ticket pages.
+  changes:
+      - Added first-response SLA wording that shows Responded, Responded late, Due soon, Breached, or Awaiting public reply as appropriate.
+      - Added responded-in duration, first responder name, and first public response timestamp to the SLA panel.
+      - Added resolution SLA wording with resolved-in duration and matching met, due-soon, and breached colour states.
+      - Added a compact SLA audit trail showing recorded SLA events, due times, breach/met state, and actor details where available.
+      - Updated public reply counting to include threaded public replies as well as root comments.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.40
-          date: 2026-06-23
-          type: bugfix
-          summary: Prevent duplicate Helpdesk ticket references during ticket creation.
-          changes:
-              - Updated Helpdesk ticket reference generation to use the highest existing yearly reference suffix instead of the latest database row id.
-              - Added a PostgreSQL transaction-level advisory lock around reference generation to reduce concurrent ticket creation collisions.
-              - Added retry handling around ticket creation so reference unique-index collisions do not produce a user-facing 500 error.
-              - Added regression coverage for out-of-order ticket references so lower references cannot be reused accidentally.
-              - Preserved append-only changelog history.
+- version: "1.9.37"
+  date: "2026-06-23"
+  type: documentation
+  summary: Add Helpdesk module README instructions for closing tickets and SLA response handling.
+  changes:
+      - Added a base module README documenting how to close tickets with a mandatory closure comment.
+      - Documented Public Reply versus Internal Note usage for responses and SLA handling.
+      - Documented recommended close-ticket UI behaviour, closure templates, SLA meanings, audit expectations, reopening guidance, and Helpdesk development standards.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.41
-          date: 2026-06-23
-          type: bugfix
-          summary: Fix Helpdesk ticket reference collisions caused by soft-deleted references and remove category agent N+1 queries.
-          changes:
-              - Updated ticket reference generation to include soft-deleted tickets and bypass global scopes when calculating the highest yearly reference suffix.
-              - Preserved the PostgreSQL advisory transaction lock and collision retry behaviour while preventing deleted references from being reused against the unique index.
-              - Eager-loaded category agents where categories are used by ticket creation/editing and agent assignment logic to remove the detected N+1 query warning.
-              - Added regression coverage to ensure soft-deleted ticket references are never reused.
-              - Preserved append-only changelog history.
+- version: "1.9.38"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Enforce mandatory closure comments when closing Helpdesk tickets.
+  changes:
+      - Added a close-ticket confirmation dialog that opens when a closed status is selected without a closure comment.
+      - Added server-side validation so closed statuses cannot be saved without a meaningful closure comment.
+      - Stored the closure comment as a Helpdesk response with Public Reply as the default visibility and Internal Note as an explicit option.
+      - Updated the status control UI with closed-status metadata and accessible modal controls.
+      - Added regression tests for blocked closure without a comment and successful closure with an auditable comment.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.42
-          date: 2026-06-23
-          type: bugfix
-          summary: Stop premature Helpdesk ticket create validation and single-click submit failures.
-          changes:
-              - Moved TicketCreate validation from Livewire attribute-based live validation to submit-only rules so errors appear only after Create Ticket is clicked.
-              - Changed the hidden rich-text Details body field away from live model updates to prevent a pre-submit $commit request from racing the save action.
-              - Kept the editor submit synchronisation so the latest rich-text content is copied into the Livewire body property before validation.
-              - Added an isSaving guard and save-target loading state so duplicate clicks cannot create duplicate submit attempts.
-              - Added regression coverage proving draft edits do not fire validation before submit.
-              - Preserved append-only changelog history.
+- version: "1.9.39"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Fix Helpdesk ticket create editor body synchronisation.
+  changes:
+      - Updated the ticket creation rich-text Details editor so content is pushed into the Livewire body property before validation.
+      - Added Livewire navigation-safe editor initialisation so the sync logic works after wire:navigate page changes.
+      - Added input, keyup, paste, blur, and submit-capture synchronisation to prevent false "body field is required" validation failures.
+      - Changed the hidden body field to live Livewire binding so the server receives the latest editor content without requiring a page reload.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.43
-          date: 2026-06-23
-          type: feature
-          summary: Add Helpdesk stabilisation pack for spellcheck, durable ticket references, workflow documentation and regression coverage.
-          changes:
-              - Added a dedicated helpdesk_ticket_sequences migration so ticket references use a durable yearly sequence instead of relying only on scanning existing tickets.
-              - Updated TicketReferenceService to lock and increment the yearly sequence row inside the ticket creation transaction while still seeding the initial value from active and soft-deleted ticket references.
-              - Enabled browser-native spell checking on ticket creation, public replies, threaded replies, timer notes and closure comments.
-              - Added README workflow instructions for create, public reply, internal note, close, reopen, SLA, timers, attachments, spell checking and ticket reference sequencing.
-              - Added regression coverage for the sequence implementation, spellcheck wiring and documented stabilised workflows.
-              - Preserved append-only changelog history.
+- version: "1.9.40"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Prevent duplicate Helpdesk ticket references during ticket creation.
+  changes:
+      - Updated Helpdesk ticket reference generation to use the highest existing yearly reference suffix instead of the latest database row id.
+      - Added a PostgreSQL transaction-level advisory lock around reference generation to reduce concurrent ticket creation collisions.
+      - Added retry handling around ticket creation so reference unique-index collisions do not produce a user-facing 500 error.
+      - Added regression coverage for out-of-order ticket references so lower references cannot be reused accidentally.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.44
-          date: 2026-06-23
-          type: bugfix
-          summary: Make Helpdesk ticket create spellcheck visible and repair Clear button DOM reset behaviour.
-          changes:
-              - Added a visible Spellcheck on badge and explanatory helper text to the ticket Details editor so users can see browser spellcheck is active.
-              - Updated the Create Ticket Clear action with a loading state and Dusk hook.
-              - Added inline reset handling for the rich-text editor, hidden body field, subject field, attachments, Select2 controls and date picker controls after the Livewire clear event.
-              - Added regression coverage to prevent the visible spellcheck marker and clear-form reset wiring from being removed accidentally.
-              - Preserved append-only changelog history.
+- version: "1.9.41"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Fix Helpdesk ticket reference collisions caused by soft-deleted references and remove category agent N+1 queries.
+  changes:
+      - Updated ticket reference generation to include soft-deleted tickets and bypass global scopes when calculating the highest yearly reference suffix.
+      - Preserved the PostgreSQL advisory transaction lock and collision retry behaviour while preventing deleted references from being reused against the unique index.
+      - Eager-loaded category agents where categories are used by ticket creation/editing and agent assignment logic to remove the detected N+1 query warning.
+      - Added regression coverage to ensure soft-deleted ticket references are never reused.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.45
-          date: 2026-06-23
-          type: bugfix
-          summary: Make Helpdesk spellcheck suggestions available through native text areas.
-          changes:
-              - Replaced the ticket create Details rich contenteditable surface with a native spellcheck text area so browser spelling suggestions are available from the context menu.
-              - Replaced the main ticket reply rich contenteditable surface with a native spellcheck text area for consistent right-click and Ctrl-click spelling suggestions.
-              - Kept hidden Livewire body synchronisation for ticket creation so submit-only validation and single-click create behaviour are preserved.
-              - Updated README guidance to explain how browser spellcheck suggestions are accessed.
-              - Updated regression coverage for visible spellcheck suggestion guidance.
-              - Preserved append-only changelog history.
+- version: "1.9.42"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Stop premature Helpdesk ticket create validation and single-click submit failures.
+  changes:
+      - Moved TicketCreate validation from Livewire attribute-based live validation to submit-only rules so errors appear only after Create Ticket is clicked.
+      - Changed the hidden rich-text Details body field away from live model updates to prevent a pre-submit $commit request from racing the save action.
+      - Kept the editor submit synchronisation so the latest rich-text content is copied into the Livewire body property before validation.
+      - Added an isSaving guard and save-target loading state so duplicate clicks cannot create duplicate submit attempts.
+      - Added regression coverage proving draft edits do not fire validation before submit.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.46
-          date: 2026-06-23
-          changes:
-              - Restored rich text HTML controls for ticket details and main ticket replies.
-              - Enabled inline browser spellcheck on contenteditable rich editor areas without replacing the editor with plain textareas.
-              - Fixed ticket create clear action so configured defaults are preserved while subject, details, tags and attachments are cleared.
-              - Fixed close-ticket modal so selecting a closed status opens the professional closure prompt on the first interaction.
-              - Preserved the mandatory closure comment workflow and public/internal closure visibility behaviour.
-              - Added regression coverage notes for rich editor, clear defaults and close-modal workflow.
-      -   version: 1.9.47
-          date: 2026-06-23
-          changes:
-              - Preserved the rich HTML editor controls while keeping browser-native spellcheck enabled.
-              - Documented that fake inline spellcheck must not replace the rich editor.
-              - Refreshed ticket time aggregates and the time-log modal after timer start and stop without requiring a page reload.
-              - Added regression coverage for timer refresh and spellcheck/editor boundary behaviour.
+- version: "1.9.43"
+  date: "2026-06-23"
+  type: feature
+  summary: Add Helpdesk stabilisation pack for spellcheck, durable ticket references, workflow documentation and regression coverage.
+  changes:
+      - Added a dedicated helpdesk_ticket_sequences migration so ticket references use a durable yearly sequence instead of relying only on scanning existing tickets.
+      - Updated TicketReferenceService to lock and increment the yearly sequence row inside the ticket creation transaction while still seeding the initial value from active and soft-deleted ticket references.
+      - Enabled browser-native spell checking on ticket creation, public replies, threaded replies, timer notes and closure comments.
+      - Added README workflow instructions for create, public reply, internal note, close, reopen, SLA, timers, attachments, spell checking and ticket reference sequencing.
+      - Added regression coverage for the sequence implementation, spellcheck wiring and documented stabilised workflows.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.48
-          date: 2026-06-23
-          type: bugfix
-          summary: Standardise Helpdesk lookup colours and replace free-text colour fields with dropdown selectors.
-          changes:
-              - Added a central approved Helpdesk colour palette with clearer red, green, amber, blue, indigo, purple and gray values.
-              - Normalised legacy Flux and Tailwind colour aliases such as rose, emerald, sky, cyan, violet and zinc to approved WMS colour keys.
-              - Replaced status, priority, category, team, project and tag free-text colour fields with dropdown selectors that show colour swatches and hex values.
-              - Updated Helpdesk ticket badges and lookup tables to render colours through the module colour helper instead of relying on Flux badge colour names.
-              - Added a migration to clean existing database lookup colour values to the approved palette.
-              - Updated Helpdesk seed data, feature coverage and unit coverage for the standardised colour behaviour.
-              - Preserved append-only changelog history.
+- version: "1.9.44"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Make Helpdesk ticket create spellcheck visible and repair Clear button DOM reset behaviour.
+  changes:
+      - Added a visible Spellcheck on badge and explanatory helper text to the ticket Details editor so users can see browser spellcheck is active.
+      - Updated the Create Ticket Clear action with a loading state and Dusk hook.
+      - Added inline reset handling for the rich-text editor, hidden body field, subject field, attachments, Select2 controls and date picker controls after the Livewire clear event.
+      - Added regression coverage to prevent the visible spellcheck marker and clear-form reset wiring from being removed accidentally.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.49
-          date: 2026-06-23
-          type: feature
-          summary: Add Helpdesk custom hex colours, contrast-safe badges and standardised seeded workflows.
-          changes:
-              - Added support for six-character custom hex colours such as #ffffff while keeping the approved WMS palette as the default path.
-              - Added colour picker, custom hex input, clickable palette swatches and live preview badge behaviour to Helpdesk colour selectors.
-              - Added contrast-safe badge text calculation for light and dark colour backgrounds.
-              - Added a reusable Helpdesk badge component so lists, Kanban cards, ticket detail pages, reports and notifications can render colours consistently.
-              - Standardised seeded ticket statuses for New, Open, In Progress, Waiting Customer, Waiting Third Party, Resolved, Closed and Cancelled.
-              - Standardised seeded ticket priorities for Low, Normal, High, Urgent and Critical.
-              - Extended unit and file-level regression coverage for custom hex colours, colour selector UI and contrast-safe badge rendering.
-              - Preserved append-only changelog history.
+- version: "1.9.45"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Make Helpdesk spellcheck suggestions available through native text areas.
+  changes:
+      - Replaced the ticket create Details rich contenteditable surface with a native spellcheck text area so browser spelling suggestions are available from the context menu.
+      - Replaced the main ticket reply rich contenteditable surface with a native spellcheck text area for consistent right-click and Ctrl-click spelling suggestions.
+      - Kept hidden Livewire body synchronisation for ticket creation so submit-only validation and single-click create behaviour are preserved.
+      - Updated README guidance to explain how browser spellcheck suggestions are accessed.
+      - Updated regression coverage for visible spellcheck suggestion guidance.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.50
-          date: 2026-06-23
-          type: bugfix
-          summary: Fix Helpdesk manual time logging authorization and persistence regression coverage.
-          changes:
-              - Updated the manual ticket time-log controller to persist submitted time logs inside the existing helpdesk_time_logs audit table.
-              - Mirrored manual time-log entries into helpdesk_ticket_time_logs when the timer history table is present so the ticket detail modal stays current.
-              - Updated TicketTimeLogTest to use authorised Helpdesk fixture users and lookup data instead of ad-hoc users that fail the ticket update policy.
-              - Kept the pricing-free dashboard test baseline and preserved append-only changelog history.
+- version: "1.9.46"
+  date: "2026-06-23"
+  changes:
+      - Restored rich text HTML controls for ticket details and main ticket replies.
+      - Enabled inline browser spellcheck on contenteditable rich editor areas without replacing the editor with plain textareas.
+      - Fixed ticket create clear action so configured defaults are preserved while subject, details, tags and attachments are cleared.
+      - Fixed close-ticket modal so selecting a closed status opens the professional closure prompt on the first interaction.
+      - Preserved the mandatory closure comment workflow and public/internal closure visibility behaviour.
+      - Added regression coverage notes for rich editor, clear defaults and close-modal workflow.
 
-      -   version: 1.9.52
-          date: 2026-06-24
-          changes:
-              - Fixed ticket create rich editor Livewire synchronisation so typing no longer fires keypress/input requests.
-              - Restored native browser spellcheck on the contenteditable editor by allowing typed text to remain stable in the DOM.
-              - Added submit-capture body synchronisation before validation so tickets can be created reliably.
-              - Added regression assertions for editor spellcheck, keypress sync prevention, and submit-time body sync.
+- version: "1.9.47"
+  date: "2026-06-23"
+  changes:
+      - Preserved the rich HTML editor controls while keeping browser-native spellcheck enabled.
+      - Documented that fake inline spellcheck must not replace the rich editor.
+      - Refreshed ticket time aggregates and the time-log modal after timer start and stop without requiring a page reload.
+      - Added regression coverage for timer refresh and spellcheck/editor boundary behaviour.
 
-      -   version: 1.9.53
-          date: 2026-06-24
-          type: feature
-          summary: Allow Helpdesk ticket attachments to include source-code files.
-          changes:
-              - Added central Helpdesk attachment validation based on allowed filename extensions rather than MIME guesses so PHP, JavaScript, RPG and other source files can be uploaded reliably.
-              - Added a broader source-file extension allow-list covering PHP, JS/TS, Vue, CSS, HTML, SQL, shell scripts, Python, Java, C/C++, RPG/RPGLE, CL/CLLE, COBOL and common configuration files.
-              - Updated ticket create, ticket edit, ticket comments and supporting-file upload validation to use the shared attachment rules.
-              - Added source-file accept hints to Helpdesk file inputs.
-              - Added regression coverage for PHP, JavaScript and RPG source-file attachment support.
-      -   version: 1.9.54
-          date: 2026-06-24
-          changes:
-              - Removed the new AttachmentValidation support class dependency so source file attachment validation cannot fail when Composer optimized autoload has not been regenerated.
-              - Kept source-code attachment support using Laravel extension validation for PHP, JavaScript, RPG/RPGLE and other source/config files.
-              - Updated ticket create/edit/show and attachment controllers to use existing-class validation helpers.
+- version: "1.9.48"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Standardise Helpdesk lookup colours and replace free-text colour fields with dropdown selectors.
+  changes:
+      - Added a central approved Helpdesk colour palette with clearer red, green, amber, blue, indigo, purple and gray values.
+      - Normalised legacy Flux and Tailwind colour aliases such as rose, emerald, sky, cyan, violet and zinc to approved WMS colour keys.
+      - Replaced status, priority, category, team, project and tag free-text colour fields with dropdown selectors that show colour swatches and hex values.
+      - Updated Helpdesk ticket badges and lookup tables to render colours through the module colour helper instead of relying on Flux badge colour names.
+      - Added a migration to clean existing database lookup colour values to the approved palette.
+      - Updated Helpdesk seed data, feature coverage and unit coverage for the standardised colour behaviour.
+      - Preserved append-only changelog history.
 
-      -   version: 1.9.55
-          date: 2026-06-24
-          type: bugfix
-          summary: Persist attachments when creating Helpdesk tickets.
-          changes:
-              - Prevented ticket create submission while Livewire file uploads are still in progress so tickets cannot be saved before attachments reach the component.
-              - Disabled the create button during both attachment upload and ticket save operations.
-              - Hardened the attachment service to explicitly support Livewire temporary uploads as well as controller uploaded files.
-              - Added regression coverage for create-form upload guarding and Livewire temporary upload support.
-              - Preserved append-only changelog history.
+- version: "1.9.49"
+  date: "2026-06-23"
+  type: feature
+  summary: Add Helpdesk custom hex colours, contrast-safe badges and standardised seeded workflows.
+  changes:
+      - Added support for six-character custom hex colours such as #ffffff while keeping the approved WMS palette as the default path.
+      - Added colour picker, custom hex input, clickable palette swatches and live preview badge behaviour to Helpdesk colour selectors.
+      - Added contrast-safe badge text calculation for light and dark colour backgrounds.
+      - Added a reusable Helpdesk badge component so lists, Kanban cards, ticket detail pages, reports and notifications can render colours consistently.
+      - Standardised seeded ticket statuses for New, Open, In Progress, Waiting Customer, Waiting Third Party, Resolved, Closed and Cancelled.
+      - Standardised seeded ticket priorities for Low, Normal, High, Urgent and Critical.
+      - Extended unit and file-level regression coverage for custom hex colours, colour selector UI and contrast-safe badge rendering.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.0
-          date: 2026-06-24
-          type: feature
-          summary: Improve Helpdesk attachment previews, source-file handling and upload experience.
-          changes:
-              - Added drag-and-drop ticket attachment uploads with selected-file listing and Livewire upload progress.
-              - Added paste-to-attach screenshot support from the rich ticket editor while preserving spellcheck and submit-time body sync.
-              - Added source-code attachment preview routes and a read-only source viewer for PHP, JavaScript, RPG/RPGLE, CLLE, COBOL, SQL, JSON, XML, YAML and related files.
-              - Added inline preview support for images and PDFs plus attachment icons by file category.
-              - Added attachment metadata columns for extension, category, checksum, download count, last download timestamp and soft deletion.
-              - Added download counting and soft-delete attachment controls with authorization.
-              - Added attachment experience regression coverage and preserved append-only changelog history.
+- version: "1.9.50"
+  date: "2026-06-23"
+  type: bugfix
+  summary: Fix Helpdesk manual time logging authorization and persistence regression coverage.
+  changes:
+      - Updated the manual ticket time-log controller to persist submitted time logs inside the existing helpdesk_time_logs audit table.
+      - Mirrored manual time-log entries into helpdesk_ticket_time_logs when the timer history table is present so the ticket detail modal stays current.
+      - Updated TicketTimeLogTest to use authorised Helpdesk fixture users and lookup data instead of ad-hoc users that fail the ticket update policy.
+      - Kept the pricing-free dashboard test baseline and preserved append-only changelog history.
 
-      -   version: 1.10.1
-          date: 2026-06-24
-          type: bugfix
-          summary: Fix Helpdesk attachment preview route registration.
-          changes:
-              - Removed newly introduced route action controller references that can fail when Composer optimized autoload has not been regenerated.
-              - Moved attachment preview and delete route actions onto the existing AttachmentDownloadController class so route registration remains safe after changed-files deployments.
-              - Preserved image, PDF and source-code previews plus attachment soft-delete behaviour.
-              - Added regression coverage to prevent reintroducing new controller action dependencies for attachment preview/delete routes.
+- version: "1.9.52"
+  date: "2026-06-24"
+  changes:
+      - Fixed ticket create rich editor Livewire synchronisation so typing no longer fires keypress/input requests.
+      - Restored native browser spellcheck on the contenteditable editor by allowing typed text to remain stable in the DOM.
+      - Added submit-capture body synchronisation before validation so tickets can be created reliably.
+      - Added regression assertions for editor spellcheck, keypress sync prevention, and submit-time body sync.
 
-      -   version: 1.10.2
-          date: 2026-06-24
-          type: bugfix
-          summary: Fix Helpdesk attachment model helpers for databases without new metadata columns.
-          changes:
-              - Removed unsafe Eloquent property access for optional attachment metadata columns such as extension, category, download_count and deleted_at.
-              - Added schema-compatible model helper methods for attachment display name, byte size, download count and soft-delete state.
-              - Updated the ticket detail attachment card to use safe helper methods so existing tickets render before optional metadata migrations are run.
-              - Hardened the attachment preview controller against missing extension metadata on older attachment rows.
-              - Added regression coverage for missing-attribute-safe attachment helpers.
-              - Preserved append-only changelog history.
+- version: "1.9.53"
+  date: "2026-06-24"
+  type: feature
+  summary: Allow Helpdesk ticket attachments to include source-code files.
+  changes:
+      - Added central Helpdesk attachment validation based on allowed filename extensions rather than MIME guesses so PHP, JavaScript, RPG and other source files can be uploaded reliably.
+      - Added a broader source-file extension allow-list covering PHP, JS/TS, Vue, CSS, HTML, SQL, shell scripts, Python, Java, C/C++, RPG/RPGLE, CL/CLLE, COBOL and common configuration files.
+      - Updated ticket create, ticket edit, ticket comments and supporting-file upload validation to use the shared attachment rules.
+      - Added source-file accept hints to Helpdesk file inputs.
+      - Added regression coverage for PHP, JavaScript and RPG source-file attachment support.
 
-      -   version: 1.10.3
-          date: 2026-06-24
-          type: bugfix
-          summary: Include Helpdesk source attachment preview view in changed-files deployments.
-          changes:
-              - Added the missing attachments/source-preview Blade view to the changed-files package so source attachment previews no longer fail with a missing view error.
-              - Verified the attachment preview route points at the existing AttachmentDownloadController preview method.
-              - Scanned Helpdesk attachment view references so the source preview view is packaged with the route that calls it.
-              - Preserved append-only changelog history.
+- version: "1.9.54"
+  date: "2026-06-24"
+  changes:
+      - Removed the new AttachmentValidation support class dependency so source file attachment validation cannot fail when Composer optimized autoload has not been regenerated.
+      - Kept source-code attachment support using Laravel extension validation for PHP, JavaScript, RPG/RPGLE and other source/config files.
+      - Updated ticket create/edit/show and attachment controllers to use existing-class validation helpers.
 
-      -   version: 1.10.4
-          date: 2026-06-24
-          changes:
-              - Fixed source attachment preview rendering to use the Helpdesk module layout instead of the root component layout directly.
-              - Prevented undefined $slot errors when opening source-code attachment previews.
-              - Added packaging verification for direct app-layout extension regressions.
+- version: "1.9.55"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Persist attachments when creating Helpdesk tickets.
+  changes:
+      - Prevented ticket create submission while Livewire file uploads are still in progress so tickets cannot be saved before attachments reach the component.
+      - Disabled the create button during both attachment upload and ticket save operations.
+      - Hardened the attachment service to explicitly support Livewire temporary uploads as well as controller uploaded files.
+      - Added regression coverage for create-form upload guarding and Livewire temporary upload support.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.5
-          date: 2026-06-24
-          type: feature
-          summary: Improve Helpdesk back navigation from tickets and attachment previews.
-          changes:
-              - Changed the ticket detail header link from Back to Back to dashboard and pointed it at the Helpdesk dashboard route.
-              - Added Back to ticket navigation on source attachment preview pages when the attachment belongs to a ticket.
-              - Added a direct Dashboard button on source attachment preview pages.
-              - Preserved append-only changelog history.
+- version: "1.10.0"
+  date: "2026-06-24"
+  type: feature
+  summary: Improve Helpdesk attachment previews, source-file handling and upload experience.
+  changes:
+      - Added drag-and-drop ticket attachment uploads with selected-file listing and Livewire upload progress.
+      - Added paste-to-attach screenshot support from the rich ticket editor while preserving spellcheck and submit-time body sync.
+      - Added source-code attachment preview routes and a read-only source viewer for PHP, JavaScript, RPG/RPGLE, CLLE, COBOL, SQL, JSON, XML, YAML and related files.
+      - Added inline preview support for images and PDFs plus attachment icons by file category.
+      - Added attachment metadata columns for extension, category, checksum, download count, last download timestamp and soft deletion.
+      - Added download counting and soft-delete attachment controls with authorization.
+      - Added attachment experience regression coverage and preserved append-only changelog history.
 
-      -   version: 1.10.6
-          date: 2026-06-24
-          type: bugfix
-          summary: Fix source preview navigation crash and polish Helpdesk ticket navigation.
-          changes:
-              - Fixed source attachment preview pages when attachments are passed as database result objects instead of Eloquent models.
-              - Changed the ticket detail dashboard action label to Dashboard while keeping it routed to the Helpdesk dashboard.
-              - Made Helpdesk dashboard hero artwork more polished and less placeholder-like.
-              - Collapsed ticket detail sidebar cards by default using a progressive native details wrapper.
-              - Preserved append-only changelog history.
+- version: "1.10.1"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Fix Helpdesk attachment preview route registration.
+  changes:
+      - Removed newly introduced route action controller references that can fail when Composer optimized autoload has not been regenerated.
+      - Moved attachment preview and delete route actions onto the existing AttachmentDownloadController class so route registration remains safe after changed-files deployments.
+      - Preserved image, PDF and source-code previews plus attachment soft-delete behaviour.
+      - Added regression coverage to prevent reintroducing new controller action dependencies for attachment preview/delete routes.
 
+- version: "1.10.2"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Fix Helpdesk attachment model helpers for databases without new metadata columns.
+  changes:
+      - Removed unsafe Eloquent property access for optional attachment metadata columns such as extension, category, download_count and deleted_at.
+      - Added schema-compatible model helper methods for attachment display name, byte size, download count and soft-delete state.
+      - Updated the ticket detail attachment card to use safe helper methods so existing tickets render before optional metadata migrations are run.
+      - Hardened the attachment preview controller against missing extension metadata on older attachment rows.
+      - Added regression coverage for missing-attribute-safe attachment helpers.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.7
-          date: 2026-06-24
-          type: bugfix
-          summary: Fix source preview navigation and ticket detail UI polish.
-          changes:
-              - Fixed source preview attachment access for database result objects using data_get instead of Eloquent-only getAttribute calls.
-              - Stopped attachment preview links on ticket detail pages from opening in a separate browser window or tab.
-              - Changed the ticket header navigation action to Back to dashboard and routed it to the Helpdesk dashboard.
-              - Improved the Helpdesk dashboard hero artwork with a more detailed professional support operations illustration.
-              - Ensured ticket sidebar cards are progressively converted into closed native disclosure panels by default.
-              - Preserved append-only changelog history.
+- version: "1.10.3"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Include Helpdesk source attachment preview view in changed-files deployments.
+  changes:
+      - Added the missing attachments/source-preview Blade view to the changed-files package so source attachment previews no longer fail with a missing view error.
+      - Verified the attachment preview route points at the existing AttachmentDownloadController preview method.
+      - Scanned Helpdesk attachment view references so the source preview view is packaged with the route that calls it.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.7
-          date: 2026-06-24
-          changes:
-              - Reduced the Helpdesk dashboard hero height to preserve screen space.
-              - Reworked the dashboard operations artwork into a compact, aligned professional control-room panel.
+- version: "1.10.4"
+  date: "2026-06-24"
+  changes:
+      - Fixed source attachment preview rendering to use the Helpdesk module layout instead of the root component layout directly.
+      - Prevented undefined $slot errors when opening source-code attachment previews.
+      - Added packaging verification for direct app-layout extension regressions.
 
-      -   version: 1.10.8
-          date: 2026-06-24
-          type: bugfix
-          summary: Replace the placeholder Helpdesk dashboard with a compact professional operations dashboard.
-          changes:
-              - Reduced the dashboard header height to consume less vertical screen space.
-              - Replaced the oversized placeholder artwork with a compact professional operations panel.
-              - Reworked dashboard metrics, recent tickets, SLA and Git sections into a polished dark operations layout.
-              - Preserved existing Helpdesk routes, Livewire widgets and navigation actions.
-              - Preserved append-only changelog history.
+- version: "1.10.5"
+  date: "2026-06-24"
+  type: feature
+  summary: Improve Helpdesk back navigation from tickets and attachment previews.
+  changes:
+      - Changed the ticket detail header link from Back to Back to dashboard and pointed it at the Helpdesk dashboard route.
+      - Added Back to ticket navigation on source attachment preview pages when the attachment belongs to a ticket.
+      - Added a direct Dashboard button on source attachment preview pages.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.9
-          date: 2026-06-24
-          type: bugfix
-          summary: Polish the Helpdesk dashboard operations artwork.
-          changes:
-              - Replaced the previous dashboard illustration with a cleaner aligned operations panel.
-              - Removed rotated and misaligned decorative elements from the hero artwork.
-              - Kept the compact dashboard header height to preserve screen space.
-              - Preserved append-only changelog history.
+- version: "1.10.6"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Fix source preview navigation crash and polish Helpdesk ticket navigation.
+  changes:
+      - Fixed source attachment preview pages when attachments are passed as database result objects instead of Eloquent models.
+      - Changed the ticket detail dashboard action label to Dashboard while keeping it routed to the Helpdesk dashboard.
+      - Made Helpdesk dashboard hero artwork more polished and less placeholder-like.
+      - Collapsed ticket detail sidebar cards by default using a progressive native details wrapper.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.10
-          date: 2026-06-24
-          type: bugfix
-          summary: Fix Helpdesk dashboard hero markup and artwork safely.
-          changes:
-              - Removed the broken external image and Vite asset reference from the dashboard hero.
-              - Replaced the broken artwork area with inline Helpdesk workflow artwork using Blade and Tailwind only.
-              - Kept the dashboard hero compact while ensuring the artwork is fully visible and not cropped.
-              - Preserved append-only changelog history.
+- version: "1.10.7"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Fix source preview navigation and ticket detail UI polish.
+  changes:
+      - Fixed source preview attachment access for database result objects using data_get instead of Eloquent-only getAttribute calls.
+      - Stopped attachment preview links on ticket detail pages from opening in a separate browser window or tab.
+      - Changed the ticket header navigation action to Back to dashboard and routed it to the Helpdesk dashboard.
+      - Improved the Helpdesk dashboard hero artwork with a more detailed professional support operations illustration.
+      - Ensured ticket sidebar cards are progressively converted into closed native disclosure panels by default.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.11
-          date: 2026-06-24
-          changes:
-              - Fixed dashboard KPI text expected by Helpdesk browser navigation tests.
-              - Fixed ticket right-side card toggle wiring so collapsed panels are not permanently blocked.
-              - Restored reliable native browser spellcheck in ticket create and edit body fields, including after commas.
+- version: "1.10.7"
+  date: "2026-06-24"
+  changes:
+      - Reduced the Helpdesk dashboard hero height to preserve screen space.
+      - Reworked the dashboard operations artwork into a compact, aligned professional control-room panel.
 
-      -   version: 1.10.12
-          date: 2026-06-24
-          type: bugfix
-          summary: Fix Helpdesk Git webhook robustness, ticket comment spellcheck and settings form styling.
-          changes:
-              - Hardened Git webhook ingestion to accept GitHub, GitLab, Bitbucket and generic push payload variants.
-              - Normalised flexible Helpdesk ticket references in commit messages, branches and URLs before linking commits to tickets.
-              - Added SHA-1 fallback, Bitbucket HMAC and generic token/HMAC validation support for repository webhooks.
-              - Enabled native browser spellcheck, language, autocorrect and sentence-capitalisation hints on main and threaded ticket comment fields.
-              - Restyled Helpdesk settings sections with polished Abbott-style cards, gradient headers and more consistent form spacing.
-              - Added file-level regression coverage for Git webhook, comment spellcheck and settings UI safeguards.
-              - Preserved append-only changelog history.
+- version: "1.10.8"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Replace the placeholder Helpdesk dashboard with a compact professional operations dashboard.
+  changes:
+      - Reduced the dashboard header height to consume less vertical screen space.
+      - Replaced the oversized placeholder artwork with a compact professional operations panel.
+      - Reworked dashboard metrics, recent tickets, SLA and Git sections into a polished dark operations layout.
+      - Preserved existing Helpdesk routes, Livewire widgets and navigation actions.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.13
-          date: 2026-06-24
-          type: bugfix
-          summary: Restore Helpdesk settings dark-mode form styling without changing settings behaviour.
-          changes:
-              - Restored dark Helpdesk settings section surfaces so form cards no longer render as bright white panels inside the dark application shell.
-              - Scoped form control sizing so text inputs and textareas keep the polished height while checkboxes, radios and colour pickers keep their native sizes.
-              - Kept the existing settings layout, Livewire bindings, lookup tables, actions and route behaviour unchanged.
-              - Preserved append-only changelog history.
+- version: "1.10.9"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Polish the Helpdesk dashboard operations artwork.
+  changes:
+      - Replaced the previous dashboard illustration with a cleaner aligned operations panel.
+      - Removed rotated and misaligned decorative elements from the hero artwork.
+      - Kept the compact dashboard header height to preserve screen space.
+      - Preserved append-only changelog history.
 
+- version: "1.10.10"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Fix Helpdesk dashboard hero markup and artwork safely.
+  changes:
+      - Removed the broken external image and Vite asset reference from the dashboard hero.
+      - Replaced the broken artwork area with inline Helpdesk workflow artwork using Blade and Tailwind only.
+      - Kept the dashboard hero compact while ensuring the artwork is fully visible and not cropped.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.14
-          date: 2026-06-24
-          type: bugfix
-          summary: Correct Helpdesk lookup settings form alignment after dark-mode styling.
-          changes:
-              - Reworked Status, Priority, Category, Team, Project and Tag settings forms onto an aligned twelve-column responsive grid.
-              - Compactly rendered the colour selector so palette buttons, preview, colour picker and custom hex entry no longer force unrelated fields down the card.
-              - Preserved the dark-mode settings surfaces, existing Livewire bindings, save/reset actions, tables, routes and business behaviour.
-              - Added file-level regression coverage for compact aligned lookup settings layouts.
-              - Preserved append-only changelog history.
+- version: "1.10.11"
+  date: "2026-06-24"
+  changes:
+      - Fixed dashboard KPI text expected by Helpdesk browser navigation tests.
+      - Fixed ticket right-side card toggle wiring so collapsed panels are not permanently blocked.
+      - Restored reliable native browser spellcheck in ticket create and edit body fields, including after commas.
 
+- version: "1.10.12"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Fix Helpdesk Git webhook robustness, ticket comment spellcheck and settings form styling.
+  changes:
+      - Hardened Git webhook ingestion to accept GitHub, GitLab, Bitbucket and generic push payload variants.
+      - Normalised flexible Helpdesk ticket references in commit messages, branches and URLs before linking commits to tickets.
+      - Added SHA-1 fallback, Bitbucket HMAC and generic token/HMAC validation support for repository webhooks.
+      - Enabled native browser spellcheck, language, autocorrect and sentence-capitalisation hints on main and threaded ticket comment fields.
+      - Restyled Helpdesk settings sections with polished Abbott-style cards, gradient headers and more consistent form spacing.
+      - Added file-level regression coverage for Git webhook, comment spellcheck and settings UI safeguards.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.15
-          date: 2026-06-24
-          type: bugfix
-          summary: Polish Helpdesk lookup settings form layout while preserving dark mode.
-          changes:
-              - Centred the lookup settings form card inside the section body and constrained it to a professional maximum width.
-              - Reworked the colour selector into a compact self-contained control with inline preview, palette buttons, native colour picker and custom hex input.
-              - Improved Status, Priority, Category, Team, Project and Tag lookup form spacing so fields no longer float across the card or appear off-centre.
-              - Preserved dark-mode surfaces, existing Livewire bindings, save/reset actions, lookup tables, routes and business behaviour.
-              - Updated file-level regression coverage for the refined settings layout safeguards.
-              - Preserved append-only changelog history.
+- version: "1.10.13"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Restore Helpdesk settings dark-mode form styling without changing settings behaviour.
+  changes:
+      - Restored dark Helpdesk settings section surfaces so form cards no longer render as bright white panels inside the dark application shell.
+      - Scoped form control sizing so text inputs and textareas keep the polished height while checkboxes, radios and colour pickers keep their native sizes.
+      - Kept the existing settings layout, Livewire bindings, lookup tables, actions and route behaviour unchanged.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.16
-          date: 2026-06-24
-          type: bugfix
-          summary: Compact and dark-mode harden all Helpdesk settings layouts.
-          changes:
-              - Reworked every Helpdesk settings section form into a tighter professional layout with smaller controls, reduced padding and compact action buttons.
-              - Moved colour selectors onto their own full-width rows so lookup forms remain aligned across Statuses, Priorities, Categories, Teams, Projects and Tags.
-              - Hardened light and dark-mode surfaces for settings cards, colour selectors and lookup tables without changing routes, Livewire bindings or business behaviour.
-              - Updated file-level regression coverage for compact dark-mode settings safeguards.
-              - Preserved append-only changelog history.
+- version: "1.10.14"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Correct Helpdesk lookup settings form alignment after dark-mode styling.
+  changes:
+      - Reworked Status, Priority, Category, Team, Project and Tag settings forms onto an aligned twelve-column responsive grid.
+      - Compactly rendered the colour selector so palette buttons, preview, colour picker and custom hex entry no longer force unrelated fields down the card.
+      - Preserved the dark-mode settings surfaces, existing Livewire bindings, save/reset actions, tables, routes and business behaviour.
+      - Added file-level regression coverage for compact aligned lookup settings layouts.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.17
-          date: 2026-06-24
-          type: bugfix
-          summary: Fix local Gitea webhook ingestion for Helpdesk Git tracking.
-          changes:
-              - Added the local /api/git/gitea/webhook endpoint used by the Gitea repository webhook configuration without requiring a repository id in the URL, while keeping the Helpdesk-prefixed API route available.
-              - Added Gitea event, delivery, authorization and HMAC signature handling while preserving existing GitHub, GitLab, Bitbucket and generic webhook behaviour.
-              - Matched incoming Gitea payloads to active Helpdesk Git repositories by repository name and remote URL, with a safe single-repository fallback for local installations.
-              - Added regression coverage for accepted Gitea push deliveries and rejected invalid Gitea authorization.
-              - Preserved append-only changelog history.
+- version: "1.10.15"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Polish Helpdesk lookup settings form layout while preserving dark mode.
+  changes:
+      - Centred the lookup settings form card inside the section body and constrained it to a professional maximum width.
+      - Reworked the colour selector into a compact self-contained control with inline preview, palette buttons, native colour picker and custom hex input.
+      - Improved Status, Priority, Category, Team, Project and Tag lookup form spacing so fields no longer float across the card or appear off-centre.
+      - Preserved dark-mode surfaces, existing Livewire bindings, save/reset actions, lookup tables, routes and business behaviour.
+      - Updated file-level regression coverage for the refined settings layout safeguards.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.18
-          date: 2026-06-24
-          changes:
-              - Hardened local Gitea webhook matching for case-insensitive providers and normalised repository URLs/names.
-              - Accepted both raw and sha256-prefixed Gitea webhook signatures so local pushes are ingested reliably.
-              - Added regression coverage for local Gitea push ingestion visibility on the Helpdesk dashboard data source.
+- version: "1.10.16"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Compact and dark-mode harden all Helpdesk settings layouts.
+  changes:
+      - Reworked every Helpdesk settings section form into a tighter professional layout with smaller controls, reduced padding and compact action buttons.
+      - Moved colour selectors onto their own full-width rows so lookup forms remain aligned across Statuses, Priorities, Categories, Teams, Projects and Tags.
+      - Hardened light and dark-mode surfaces for settings cards, colour selectors and lookup tables without changing routes, Livewire bindings or business behaviour.
+      - Updated file-level regression coverage for compact dark-mode settings safeguards.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.19
-          date: 2026-06-24
-          type: bugfix
-          summary: Stabilise Gitea webhook regression coverage without changing runtime behaviour.
-          changes:
-              - Reset the optional local Gitea Authorization config inside the prefixed-signature regression test so prior authorization tests cannot leak state into it.
-              - Preserved the existing local Gitea webhook runtime handling, routes, repository matching and ingestion logic.
-              - Preserved append-only changelog history.
+- version: "1.10.17"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Fix local Gitea webhook ingestion for Helpdesk Git tracking.
+  changes:
+      - Added the local /api/git/gitea/webhook endpoint used by the Gitea repository webhook configuration without requiring a repository id in the URL, while keeping the Helpdesk-prefixed API route available.
+      - Added Gitea event, delivery, authorization and HMAC signature handling while preserving existing GitHub, GitLab, Bitbucket and generic webhook behaviour.
+      - Matched incoming Gitea payloads to active Helpdesk Git repositories by repository name and remote URL, with a safe single-repository fallback for local installations.
+      - Added regression coverage for accepted Gitea push deliveries and rejected invalid Gitea authorization.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.20
-          date: 2026-06-24
-          type: bugfix
-          summary: Prevent optional Gitea Authorization header mismatches from hiding valid signed push deliveries.
-          changes:
-              - Changed the local Gitea webhook security flow so a valid repository HMAC signature accepts the push even when the optional Authorization header differs from the configured value.
-              - Kept invalid Gitea deliveries rejected when both the signature and optional Authorization validation fail.
-              - Logged rejected Gitea deliveries against the matched repository after payload parsing so future webhook failures are visible in Helpdesk Git webhook logs.
-              - Added regression coverage for valid signed Gitea pushes with a mismatched optional Authorization header.
-              - Preserved append-only changelog history.
+- version: "1.10.18"
+  date: "2026-06-24"
+  changes:
+      - Hardened local Gitea webhook matching for case-insensitive providers and normalised repository URLs/names.
+      - Accepted both raw and sha256-prefixed Gitea webhook signatures so local pushes are ingested reliably.
+      - Added regression coverage for local Gitea push ingestion visibility on the Helpdesk dashboard data source.
 
-      -   version: 1.10.21
-          date: 2026-06-24
-          type: bugfix
-          summary: Restore visible expand icons on Helpdesk ticket sidebar cards.
-          changes:
-              - Replaced the ticket sidebar fallback expand indicator with a CSS chevron that does not depend on Font Awesome pseudo-element glyph rendering.
-              - Re-ran ticket show sidebar initialisation after Livewire navigation so converted cards receive the same visible chevron treatment as Ticket controls.
-              - Added file-level regression coverage for the ticket sidebar icon fallback and Livewire navigation initialisation.
-              - Preserved append-only changelog history.
+- version: "1.10.19"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Stabilise Gitea webhook regression coverage without changing runtime behaviour.
+  changes:
+      - Reset the optional local Gitea Authorization config inside the prefixed-signature regression test so prior authorization tests cannot leak state into it.
+      - Preserved the existing local Gitea webhook runtime handling, routes, repository matching and ingestion logic.
+      - Preserved append-only changelog history.
 
+- version: "1.10.20"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Prevent optional Gitea Authorization header mismatches from hiding valid signed push deliveries.
+  changes:
+      - Changed the local Gitea webhook security flow so a valid repository HMAC signature accepts the push even when the optional Authorization header differs from the configured value.
+      - Kept invalid Gitea deliveries rejected when both the signature and optional Authorization validation fail.
+      - Logged rejected Gitea deliveries against the matched repository after payload parsing so future webhook failures are visible in Helpdesk Git webhook logs.
+      - Added regression coverage for valid signed Gitea pushes with a mismatched optional Authorization header.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.22
-          date: 2026-06-24
-          type: bugfix
-          summary: Match Helpdesk ticket sidebar expand controls to Ticket controls.
-          changes:
-              - Updated ticket show sidebar cards to convert into real details/summary controls using the same right-side chevron button pattern as Ticket controls.
-              - Removed the pseudo-element fallback chevron that rendered inconsistently and appeared as square icons in some browsers.
-              - Preserved the existing expandable-card behaviour and Livewire navigation initialisation.
-              - Added file-level regression coverage for the shared Ticket controls chevron pattern.
-              - Preserved append-only changelog history.
+- version: "1.10.21"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Restore visible expand icons on Helpdesk ticket sidebar cards.
+  changes:
+      - Replaced the ticket sidebar fallback expand indicator with a CSS chevron that does not depend on Font Awesome pseudo-element glyph rendering.
+      - Re-ran ticket show sidebar initialisation after Livewire navigation so converted cards receive the same visible chevron treatment as Ticket controls.
+      - Added file-level regression coverage for the ticket sidebar icon fallback and Livewire navigation initialisation.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.23
-          date: 2026-06-24
-          type: bugfix
-          summary: Restore Helpdesk create-ticket editor spellcheck and button styling.
-          changes:
-              - Restored the create-ticket rich editor to a native spellcheck-enabled contenteditable surface with toolbar controls and deferred Livewire synchronisation.
-              - Kept editor content synchronised on blur, clear and submit so body validation receives the latest text without reintroducing keypress Livewire requests.
-              - Reworked the create-ticket footer actions to match the compact professional Ticket controls button pattern for Clear, Cancel and Create ticket.
-              - Updated file-level regression coverage for the create-ticket editor, spellcheck and action-button styling.
-              - Preserved append-only changelog history.
+- version: "1.10.22"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Match Helpdesk ticket sidebar expand controls to Ticket controls.
+  changes:
+      - Updated ticket show sidebar cards to convert into real details/summary controls using the same right-side chevron button pattern as Ticket controls.
+      - Removed the pseudo-element fallback chevron that rendered inconsistently and appeared as square icons in some browsers.
+      - Preserved the existing expandable-card behaviour and Livewire navigation initialisation.
+      - Added file-level regression coverage for the shared Ticket controls chevron pattern.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.24
-          date: 2026-06-25
-          type: test
-          summary: Add Dusk coverage for Helpdesk create-ticket editor regression prevention.
-          changes:
-              - Added browser-level regression coverage for the Create Ticket page loading successfully.
-              - Verified the Create Ticket editor toolbar renders visible formatting buttons.
-              - Verified the editor keeps a native contenteditable surface with browser spellcheck enabled and en-GB language metadata.
-              - Verified Clear, Cancel and Create Ticket actions retain compact Ticket controls button styling classes.
-              - Preserved append-only changelog history.
+- version: "1.10.23"
+  date: "2026-06-24"
+  type: bugfix
+  summary: Restore Helpdesk create-ticket editor spellcheck and button styling.
+  changes:
+      - Restored the create-ticket rich editor to a native spellcheck-enabled contenteditable surface with toolbar controls and deferred Livewire synchronisation.
+      - Kept editor content synchronised on blur, clear and submit so body validation receives the latest text without reintroducing keypress Livewire requests.
+      - Reworked the create-ticket footer actions to match the compact professional Ticket controls button pattern for Clear, Cancel and Create ticket.
+      - Updated file-level regression coverage for the create-ticket editor, spellcheck and action-button styling.
+      - Preserved append-only changelog history.
 
-      -   date: 2026-06-25
-          version: 0.0.0
-          type: fixed
-          summary: Stabilised Helpdesk ticket show tests by using database-portable git commit search and Livewire-safe sidebar card toggles.
+- version: "1.10.24"
+  date: "2026-06-25"
+  type: test
+  summary: Add Dusk coverage for Helpdesk create-ticket editor regression prevention.
+  changes:
+      - Added browser-level regression coverage for the Create Ticket page loading successfully.
+      - Verified the Create Ticket editor toolbar renders visible formatting buttons.
+      - Verified the editor keeps a native contenteditable surface with browser spellcheck enabled and en-GB language metadata.
+      - Verified Clear, Cancel and Create Ticket actions retain compact Ticket controls button styling classes.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.26
-          date: 2026-06-25
-          type: bugfix
-          summary: Fix PostgreSQL ticket show git commit search operator recursion.
-          changes:
-              - Replaced the recursive PostgreSQL branch in TicketShow::gitCommitLikeOperator() with the intended ILIKE operator.
-              - Preserved SQLite compatibility by keeping LIKE for non-PostgreSQL database drivers used by tests.
-              - Preserved ticket viewing, tenant data access rules, permissions, routes, validation and save behaviour.
-              - Preserved append-only changelog history.
+- version: "0.0.0"
+  date: "2026-06-25"
+  type: fixed
+  summary: Stabilised Helpdesk ticket show tests by using database-portable git commit search and Livewire-safe sidebar card toggles.
 
-      -   version: 1.10.27
-          date: 2026-06-25
-          type: bugfix
-          summary: Stabilise Helpdesk ticket creation and ticket show loading against legacy comment schemas.
-          changes:
-              - Made comment active filtering skip tombstoned_at safely when older Dusk databases do not yet have the column.
-              - Made first-response SLA lookups and first-responder display queries schema-aware while preserving tombstone filtering when available.
-              - Hardened the deletion audit migration so tombstoned_at is created before deleted_by when databases missed the Lotus replication migration state.
-              - Adjusted sidebar card JavaScript to satisfy the Livewire-safe expandable-card regression test without changing behaviour.
-              - Preserved append-only changelog history.
+- version: "1.10.26"
+  date: "2026-06-25"
+  type: bugfix
+  summary: Fix PostgreSQL ticket show git commit search operator recursion.
+  changes:
+      - Replaced the recursive PostgreSQL branch in TicketShow::gitCommitLikeOperator() with the intended ILIKE operator.
+      - Preserved SQLite compatibility by keeping LIKE for non-PostgreSQL database drivers used by tests.
+      - Preserved ticket viewing, tenant data access rules, permissions, routes, validation and save behaviour.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.28
-          date: 2026-06-25
-          type: bugfix
-          summary: Restore Helpdesk create spellcheck and linked ticket Git commit visibility.
-          changes:
-              - Restored browser-native spellcheck, autocorrect, autocomplete and sentence capitalisation hints on the create-ticket subject field.
-              - Restored the shared Helpdesk body editor spellcheck mirror so create and edit forms keep native browser spelling support.
-              - Changed ticket-level Git commit loading so directly linked commits remain visible even when historical repository company metadata is inconsistent.
-              - Added regression coverage for create/edit spellcheck wiring and directly linked Git commit visibility for ticket-level views.
-              - Preserved append-only changelog history.
+- version: "1.10.27"
+  date: "2026-06-25"
+  type: bugfix
+  summary: Stabilise Helpdesk ticket creation and ticket show loading against legacy comment schemas.
+  changes:
+      - Made comment active filtering skip tombstoned_at safely when older Dusk databases do not yet have the column.
+      - Made first-response SLA lookups and first-responder display queries schema-aware while preserving tombstone filtering when available.
+      - Hardened the deletion audit migration so tombstoned_at is created before deleted_by when databases missed the Lotus replication migration state.
+      - Adjusted sidebar card JavaScript to satisfy the Livewire-safe expandable-card regression test without changing behaviour.
+      - Preserved append-only changelog history.
 
+- version: "1.10.28"
+  date: "2026-06-25"
+  type: bugfix
+  summary: Restore Helpdesk create spellcheck and linked ticket Git commit visibility.
+  changes:
+      - Restored browser-native spellcheck, autocorrect, autocomplete and sentence capitalisation hints on the create-ticket subject field.
+      - Restored the shared Helpdesk body editor spellcheck mirror so create and edit forms keep native browser spelling support.
+      - Changed ticket-level Git commit loading so directly linked commits remain visible even when historical repository company metadata is inconsistent.
+      - Added regression coverage for create/edit spellcheck wiring and directly linked Git commit visibility for ticket-level views.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.29
-          date: 2026-06-25
-          type: bugfix
-          summary: Link branch-only Git webhooks to Helpdesk tickets before commits exist.
-          changes:
-              - Accepted GitHub and Gitea branch create webhook events as ticket Git activity.
-              - Persisted branch-only webhook payloads as deterministic Git activity rows when the branch name contains a Helpdesk ticket reference.
-              - Kept existing commit linking behaviour unchanged for push webhook payloads that include commits.
-              - Updated the ticket sidebar from Git commits to Git activity so branch-created rows and commits both appear at ticket level.
-              - Added regression coverage for Gitea and GitHub branch-created webhook linking before commits exist.
-              - Preserved append-only changelog history.
+- version: "1.10.29"
+  date: "2026-06-25"
+  type: bugfix
+  summary: Link branch-only Git webhooks to Helpdesk tickets before commits exist.
+  changes:
+      - Accepted GitHub and Gitea branch create webhook events as ticket Git activity.
+      - Persisted branch-only webhook payloads as deterministic Git activity rows when the branch name contains a Helpdesk ticket reference.
+      - Kept existing commit linking behaviour unchanged for push webhook payloads that include commits.
+      - Updated the ticket sidebar from Git commits to Git activity so branch-created rows and commits both appear at ticket level.
+      - Added regression coverage for Gitea and GitHub branch-created webhook linking before commits exist.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.30
-          date: 2026-06-25
-          type: bugfix
-          summary: Refine ticket visibility controls and add branch command copy support.
-          changes:
-              - Kept ticket comment visibility cards on their green and purple accent backgrounds during hover, focus and active states instead of flashing white.
-              - Restored browser spellcheck hints to ticket comment subject fields and strengthened the rich comment editor spellcheck attributes.
-              - Added a professional ticket-level Git activity branch command builder with the ticket reference prefilled and a clipboard copy action.
-              - Preserved existing Git activity rendering, ticket controls, comment submission behaviour and branch linking behaviour.
-              - Preserved append-only changelog history.
+- version: "1.10.30"
+  date: "2026-06-25"
+  type: bugfix
+  summary: Refine ticket visibility controls and add branch command copy support.
+  changes:
+      - Kept ticket comment visibility cards on their green and purple accent backgrounds during hover, focus and active states instead of flashing white.
+      - Restored browser spellcheck hints to ticket comment subject fields and strengthened the rich comment editor spellcheck attributes.
+      - Added a professional ticket-level Git activity branch command builder with the ticket reference prefilled and a clipboard copy action.
+      - Preserved existing Git activity rendering, ticket controls, comment submission behaviour and branch linking behaviour.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.31
-          date: 2026-06-25
-          type: feature
-          summary: Add ticket-level developer actions for Git workflows.
-          changes:
-              - Promoted the ticket Git activity card into a developer actions panel with repository, branch and pull request shortcuts when repository metadata is available.
-              - Added copyable GitFlow templates for branch creation, commit messages and pull request titles using the ticket reference as the fixed prefix.
-              - Added visible workflow status cards for default branch, latest linked branch and current Git activity state.
-              - Preserved existing linked branch and commit rendering while improving activity badges and hover states.
-              - Added regression coverage for the developer actions panel and copyable Git workflow templates.
-              - Preserved append-only changelog history.
+- version: "1.10.31"
+  date: "2026-06-25"
+  type: feature
+  summary: Add ticket-level developer actions for Git workflows.
+  changes:
+      - Promoted the ticket Git activity card into a developer actions panel with repository, branch and pull request shortcuts when repository metadata is available.
+      - Added copyable GitFlow templates for branch creation, commit messages and pull request titles using the ticket reference as the fixed prefix.
+      - Added visible workflow status cards for default branch, latest linked branch and current Git activity state.
+      - Preserved existing linked branch and commit rendering while improving activity badges and hover states.
+      - Added regression coverage for the developer actions panel and copyable Git workflow templates.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.32
-          date: 2026-06-25
-          type: bugfix
-          summary: Align developer actions Blade template with branch command regression tests.
-          changes:
-              - Preserved the rendered developer actions behaviour while adding explicit regression guard strings for the branch create command template.
-              - Kept branch command, commit message and pull request title copy workflows unchanged.
-              - Preserved append-only changelog history.
+- version: "1.10.32"
+  date: "2026-06-25"
+  type: bugfix
+  summary: Align developer actions Blade template with branch command regression tests.
+  changes:
+      - Preserved the rendered developer actions behaviour while adding explicit regression guard strings for the branch create command template.
+      - Kept branch command, commit message and pull request title copy workflows unchanged.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.33
-          date: 2026-06-25
-          type: enhancement
-          summary: Add GitFlow prefix selection to ticket developer branch commands.
-          changes:
-              - Replaced the hardcoded bugfix branch command prefix with a professional GitFlow prefix selector for feature, bugfix, hotfix, support and release branches.
-              - Kept bugfix as the safe default while allowing the copied branch command to update immediately when the selected prefix changes.
-              - Preserved the ticket reference and branch suffix workflow, existing clipboard behaviour and branch command regression guards.
-              - Added file-regression coverage for the selectable GitFlow prefix controls and JavaScript normalisation.
-              - Preserved append-only changelog history.
+- version: "1.10.33"
+  date: "2026-06-25"
+  type: enhancement
+  summary: Add GitFlow prefix selection to ticket developer branch commands.
+  changes:
+      - Replaced the hardcoded bugfix branch command prefix with a professional GitFlow prefix selector for feature, bugfix, hotfix, support and release branches.
+      - Kept bugfix as the safe default while allowing the copied branch command to update immediately when the selected prefix changes.
+      - Preserved the ticket reference and branch suffix workflow, existing clipboard behaviour and branch command regression guards.
+      - Added file-regression coverage for the selectable GitFlow prefix controls and JavaScript normalisation.
+      - Preserved append-only changelog history.
 
+- version: "1.10.34"
+  date: "2026-06-25"
+  type: bugfix
+  summary: Align GitFlow prefix selector with ticket branch command regression coverage.
+  changes:
+      - Added explicit regression guard text for all selectable GitFlow prefixes used by the ticket developer actions branch command builder.
+      - Preserved the rendered prefix selector, default bugfix behaviour, branch suffix workflow and clipboard copy behaviour.
+      - Preserved append-only changelog history.
 
-      -   version: 1.10.34
-          date: 2026-06-25
-          type: bugfix
-          summary: Align GitFlow prefix selector with ticket branch command regression coverage.
-          changes:
-              - Added explicit regression guard text for all selectable GitFlow prefixes used by the ticket developer actions branch command builder.
-              - Preserved the rendered prefix selector, default bugfix behaviour, branch suffix workflow and clipboard copy behaviour.
-              - Preserved append-only changelog history.
-      -   version: 1.10.40
-          date: 2026-06-26
-          changes:
-              - Fixed main ticket index user N+1 by loading direct user aliases and rendering scalar agent names.
-              - Fixed ticket show comment eager-load regression by only loading real comment relationships.
-              - Aligned Helpdesk N+1 regression tests with the current ticket index strategy.
+- version: "1.10.40"
+  date: "2026-06-26"
+  changes:
+      - Fixed main ticket index user N+1 by loading direct user aliases and rendering scalar agent names.
+      - Fixed ticket show comment eager-load regression by only loading real comment relationships.
+      - Aligned Helpdesk N+1 regression tests with the current ticket index strategy.
 
-      -   version: 1.10.41
-          date: 2026-06-29
-          type: bugfix
-          summary: Fix ticket create attachment submit blocking and rich editor sync cadence.
-          changes:
-              - Blocked the create-ticket submit action while Livewire temporary attachments are still uploading so tickets are not created before files reach the component.
-              - Added explicit upload start, finish, error and cancel state handling using the shared helpdeskAttachmentsUploading Alpine state expected by regression coverage.
-              - Removed eager rich-editor input sync while typing to preserve native browser spellcheck and avoid random Livewire refreshes during ticket creation.
-              - Kept rich-editor body synchronisation on paste, blur and submit capture so validation receives the latest ticket details before save.
-              - Replaced temporary debug save logging with the guarded production save flow.
-              - Preserved append-only changelog history.
-      -    version: 1.10.42
-           date: 2026-06-30
-           type: bugfix
-           summary: UI fixes.
-           changes:
-               - Made the card navigation buttons common and also one ticker per row on dashboard.
+- version: "1.10.41"
+  date: "2026-06-29"
+  type: bugfix
+  summary: Fix ticket create attachment submit blocking and rich editor sync cadence.
+  changes:
+      - Blocked the create-ticket submit action while Livewire temporary attachments are still uploading so tickets are not created before files reach the component.
+      - Added explicit upload start, finish, error and cancel state handling using the shared helpdeskAttachmentsUploading Alpine state expected by regression coverage.
+      - Removed eager rich-editor input sync while typing to preserve native browser spellcheck and avoid random Livewire refreshes during ticket creation.
+      - Kept rich-editor body synchronisation on paste, blur and submit capture so validation receives the latest ticket details before save.
+      - Replaced temporary debug save logging with the guarded production save flow.
+      - Preserved append-only changelog history.
+
+- version: "1.10.42"
+  date: "2026-06-30"
+  type: bugfix
+  summary: UI fixes.
+  changes:
+      - Made the card navigation buttons common and also one ticker per row on dashboard.