diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_add_timer_fields_to_helpdesk_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_add_timer_fields_to_helpdesk_time_logs_table.php
new file mode 100644
index 00000000..41a2423a
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_add_timer_fields_to_helpdesk_time_logs_table.php
@@ -0,0 +1,54 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Add persistent timer fields to the existing helpdesk time log table.
+     */
+    public function up(): void
+    {
+        foreach (['helpdesk_time_logs', 'time_logs'] as $tableName) {
+            if (! Schema::hasTable($tableName)) {
+                continue;
+            }
+
+            Schema::table($tableName, function (Blueprint $table) use ($tableName): void {
+                if (! Schema::hasColumn($tableName, 'started_at')) {
+                    $table->timestamp('started_at')->nullable()->after('logged_at');
+                }
+
+                if (! Schema::hasColumn($tableName, 'ended_at')) {
+                    $table->timestamp('ended_at')->nullable()->after('started_at');
+                }
+
+                if (! Schema::hasColumn($tableName, 'duration_seconds')) {
+                    $table->unsignedInteger('duration_seconds')->default(0)->after('minutes');
+                }
+            });
+        }
+    }
+
+    /**
+     * Remove persistent timer fields from the existing helpdesk time log table.
+     */
+    public function down(): void
+    {
+        foreach (['helpdesk_time_logs', 'time_logs'] as $tableName) {
+            if (! Schema::hasTable($tableName)) {
+                continue;
+            }
+
+            Schema::table($tableName, function (Blueprint $table) use ($tableName): void {
+                foreach (['duration_seconds', 'ended_at', 'started_at'] as $column) {
+                    if (Schema::hasColumn($tableName, $column)) {
+                        $table->dropColumn($column);
+                    }
+                }
+            });
+        }
+    }
+};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_ticket_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_ticket_time_logs_table.php
new file mode 100644
index 00000000..050dcf6f
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_06_22_000001_create_helpdesk_ticket_time_logs_table.php
@@ -0,0 +1,41 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        if (Schema::hasTable('helpdesk_ticket_time_logs')) {
+            return;
+        }
+
+        Schema::create('helpdesk_ticket_time_logs', function (Blueprint $table): void {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained('helpdesk_tickets')->cascadeOnDelete();
+            $table->foreignId('user_id')->constrained('users')->cascadeOnDelete();
+            $table->timestamp('started_at');
+            $table->timestamp('ended_at')->nullable();
+            $table->unsignedInteger('duration_seconds')->default(0);
+            $table->unsignedInteger('minutes')->default(0);
+            $table->text('description')->nullable();
+            $table->timestamps();
+
+            $table->index(['ticket_id', 'user_id', 'ended_at'], 'helpdesk_timer_active_idx');
+            $table->index(['ticket_id', 'started_at'], 'helpdesk_timer_ticket_started_idx');
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('helpdesk_ticket_time_logs');
+    }
+};
diff --git a/Modules/Helpdesk/Database/Migrations/2026_06_22_124500_add_logged_at_to_helpdesk_ticket_time_logs_table.php b/Modules/Helpdesk/Database/Migrations/2026_06_22_124500_add_logged_at_to_helpdesk_ticket_time_logs_table.php
new file mode 100644
index 00000000..75a6cb0c
--- /dev/null
+++ b/Modules/Helpdesk/Database/Migrations/2026_06_22_124500_add_logged_at_to_helpdesk_ticket_time_logs_table.php
@@ -0,0 +1,45 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Add the logged_at timestamp used by ticket time history and timer-created entries.
+     */
+    public function up(): void
+    {
+        if (! Schema::hasTable('helpdesk_ticket_time_logs')) {
+            return;
+        }
+
+        if (Schema::hasColumn('helpdesk_ticket_time_logs', 'logged_at')) {
+            return;
+        }
+
+        Schema::table('helpdesk_ticket_time_logs', function (Blueprint $table): void {
+            $table->timestamp('logged_at')->nullable()->after('ended_at')->index();
+        });
+    }
+
+    /**
+     * Remove the logged_at timestamp if this migration is rolled back.
+     */
+    public function down(): void
+    {
+        if (! Schema::hasTable('helpdesk_ticket_time_logs')) {
+            return;
+        }
+
+        if (! Schema::hasColumn('helpdesk_ticket_time_logs', 'logged_at')) {
+            return;
+        }
+
+        Schema::table('helpdesk_ticket_time_logs', function (Blueprint $table): void {
+            $table->dropIndex(['logged_at']);
+            $table->dropColumn('logged_at');
+        });
+    }
+};
diff --git a/Modules/Helpdesk/Feature/TicketTimerFilesTest.php b/Modules/Helpdesk/Feature/TicketTimerFilesTest.php
new file mode 100644
index 00000000..3a386079
--- /dev/null
+++ b/Modules/Helpdesk/Feature/TicketTimerFilesTest.php
@@ -0,0 +1,49 @@
+<?php
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Tests\TestCase;
+
+class TicketTimerFilesTest extends TestCase
+{
+    /**
+     * The Livewire timer view must keep its root element first.
+     */
+    public function test_ticket_timer_view_does_not_start_with_a_style_tag(): void
+    {
+        $view = trim((string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php')));
+
+        $this->assertStringStartsWith('<div', $view);
+        $this->assertFalse(
+            str_starts_with($view, '<style'),
+            'The ticket timer Livewire view must not start with a <style> tag.'
+        );
+    }
+
+    /**
+     * The timer must be database backed rather than session/localStorage backed.
+     */
+    public function test_ticket_timer_is_not_session_or_local_storage_backed(): void
+    {
+        $component = (string) file_get_contents(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
+        $view = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
+
+        $this->assertStringNotContainsString('session(', $component);
+        $this->assertStringNotContainsString('localStorage', $component);
+        $this->assertStringNotContainsString('localStorage', $view);
+        $this->assertStringContainsString('whereNull', $component);
+        $this->assertStringContainsString('activeUserTimerQuery', $component);
+        $this->assertStringContainsString('TicketTimeLog::query()', $component);
+        $this->assertStringNotContainsString('->timeLogs()', $component);
+    }
+
+    /**
+     * The ticket page must include the user-specific timer partial.
+     */
+    public function test_ticket_show_timer_partial_exists(): void
+    {
+        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/partials/ticket-time-timer.blade.php'));
+        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
+        $this->assertFileExists(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
+    }
+}
diff --git a/Modules/Helpdesk/Livewire/TicketTimer.php b/Modules/Helpdesk/Livewire/TicketTimer.php
new file mode 100644
index 00000000..18b3713a
--- /dev/null
+++ b/Modules/Helpdesk/Livewire/TicketTimer.php
@@ -0,0 +1,218 @@
+<?php
+
+namespace Modules\Helpdesk\Livewire;
+
+use Carbon\Carbon;
+use Illuminate\Contracts\Auth\Authenticatable;
+use Illuminate\Database\Eloquent\Builder;
+use Illuminate\Database\QueryException;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Validation\ValidationException;
+use Livewire\Component;
+use Modules\Helpdesk\Models\Ticket;
+use Modules\Helpdesk\Models\TicketTimeLog;
+
+class TicketTimer extends Component
+{
+    public Ticket $ticket;
+
+    public ?TicketTimeLog $activeTimer = null;
+
+    public string $description = '';
+
+    public ?string $message = null;
+
+    public int $elapsedSeconds = 0;
+
+    /**
+     * Mount the timer for the current ticket.
+     */
+    public function mount(Ticket $ticket): void
+    {
+        $this->ticket = $ticket;
+        $this->refreshActiveTimer();
+    }
+
+    /**
+     * Start a database-backed timer for the authenticated user.
+     *
+     * @throws \Illuminate\Validation\ValidationException
+     */
+    public function startTimer(): void
+    {
+        $user = $this->authenticatedUser();
+
+        if ($this->userHasAnyActiveTimer($user)) {
+            throw ValidationException::withMessages([
+                'timer' => 'You already have a running timer. End the current timer before starting another one.',
+            ]);
+        }
+
+        $startedAt = Carbon::now();
+
+        try {
+            TicketTimeLog::query()->create([
+                'ticket_id' => $this->ticket->getKey(),
+                'user_id' => $user->getAuthIdentifier(),
+                'minutes' => 0,
+                'description' => $this->normalisedDescription(),
+                'started_at' => $startedAt,
+                'ended_at' => null,
+                'logged_at' => $startedAt,
+            ]);
+        } catch (QueryException $exception) {
+            if ($this->isUniqueTimerConstraintViolation($exception)) {
+                throw ValidationException::withMessages([
+                    'timer' => 'You already have a running timer. End the current timer before starting another one.',
+                ]);
+            }
+
+            throw $exception;
+        }
+
+        $this->description = '';
+        $this->message = 'Timer started.';
+        $this->refreshActiveTimer();
+
+        $this->dispatch('timer-started');
+    }
+
+    /**
+     * End the active timer and add the elapsed minutes to the ticket total.
+     *
+     * @throws \Illuminate\Validation\ValidationException
+     */
+    public function endTimer(): void
+    {
+        $user = $this->authenticatedUser();
+        $timer = $this->activeTimerQuery($user)->first();
+
+        if (! $timer instanceof TicketTimeLog) {
+            throw ValidationException::withMessages([
+                'timer' => 'There is no running timer to end.',
+            ]);
+        }
+
+        $endedAt = Carbon::now();
+        $minutes = max(1, (int) ceil($timer->started_at->diffInSeconds($endedAt) / 60));
+        $description = trim($this->description) !== '' ? trim($this->description) : $timer->description;
+
+        $timer->forceFill([
+            'ended_at' => $endedAt,
+            'minutes' => $minutes,
+            'description' => $description,
+            'logged_at' => $endedAt,
+        ])->save();
+
+        $this->refreshTicketTimeSpentMinutes();
+
+        $this->description = '';
+        $this->message = 'Timer ended and time was added to the ticket.';
+        $this->refreshActiveTimer();
+
+        $this->dispatch('timer-ended');
+    }
+
+    /**
+     * Render the ticket timer view.
+     */
+    public function render()
+    {
+        return view('helpdesk::livewire.ticket-timer');
+    }
+
+    /**
+     * Refresh the active timer and elapsed seconds from the database.
+     */
+    public function refreshActiveTimer(): void
+    {
+        $user = Auth::user();
+
+        if (! $user instanceof Authenticatable) {
+            $this->activeTimer = null;
+            $this->elapsedSeconds = 0;
+
+            return;
+        }
+
+        $this->activeTimer = $this->activeTimerQuery($user)->first();
+        $this->elapsedSeconds = $this->activeTimer instanceof TicketTimeLog
+            ? $this->activeTimer->started_at->diffInSeconds(Carbon::now())
+            : 0;
+    }
+
+    /**
+     * Build the active timer query for the authenticated user and current ticket.
+     */
+    private function activeTimerQuery(Authenticatable $user): Builder
+    {
+        return TicketTimeLog::query()
+            ->where('ticket_id', $this->ticket->getKey())
+            ->where('user_id', $user->getAuthIdentifier())
+            ->whereNull('ended_at');
+    }
+
+    /**
+     * Check for any active timer for this user across all tickets.
+     */
+    private function userHasAnyActiveTimer(Authenticatable $user): bool
+    {
+        return TicketTimeLog::query()
+            ->where('user_id', $user->getAuthIdentifier())
+            ->whereNull('ended_at')
+            ->exists();
+    }
+
+    /**
+     * Refresh the ticket's denormalised total without requiring a Ticket::timeLogs() relationship.
+     */
+    private function refreshTicketTimeSpentMinutes(): void
+    {
+        $totalMinutes = (int) TicketTimeLog::query()
+            ->where('ticket_id', $this->ticket->getKey())
+            ->whereNotNull('ended_at')
+            ->sum('minutes');
+
+        $this->ticket->forceFill([
+            'time_spent_minutes' => $totalMinutes,
+        ])->save();
+    }
+
+    /**
+     * Return the authenticated user or fail validation cleanly.
+     *
+     * @throws \Illuminate\Validation\ValidationException
+     */
+    private function authenticatedUser(): Authenticatable
+    {
+        $user = Auth::user();
+
+        if (! $user instanceof Authenticatable) {
+            throw ValidationException::withMessages([
+                'timer' => 'You must be logged in to use the timer.',
+            ]);
+        }
+
+        return $user;
+    }
+
+    /**
+     * Return the description to store against the timer.
+     */
+    private function normalisedDescription(): string
+    {
+        $description = trim($this->description);
+
+        return $description !== '' ? $description : 'Timer work log';
+    }
+
+    /**
+     * Detect PostgreSQL/MySQL unique constraint collisions for active timers.
+     */
+    private function isUniqueTimerConstraintViolation(QueryException $exception): bool
+    {
+        $sqlState = (string) ($exception->errorInfo[0] ?? '');
+
+        return in_array($sqlState, ['23000', '23505'], true);
+    }
+}
diff --git a/Modules/Helpdesk/Models/TicketTimeLog.php b/Modules/Helpdesk/Models/TicketTimeLog.php
new file mode 100644
index 00000000..1456687e
--- /dev/null
+++ b/Modules/Helpdesk/Models/TicketTimeLog.php
@@ -0,0 +1,66 @@
+<?php
+
+namespace Modules\Helpdesk\Models;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketTimeLog extends Model
+{
+
+    /**
+     * The database table used by the model.
+     *
+     * @var string
+     */
+    protected $table = 'helpdesk_ticket_time_logs';
+
+    /**
+     * The attributes that are mass assignable.
+     *
+     * @var list<string>
+     */
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'minutes',
+        'description',
+        'logged_at',
+        'started_at',
+        'ended_at',
+        'duration_seconds',
+    ];
+
+    /**
+     * The attributes that should be cast.
+     *
+     * @var array<string, string>
+     */
+    protected $casts = [
+        'ticket_id' => 'integer',
+        'user_id' => 'integer',
+        'minutes' => 'integer',
+        'duration_seconds' => 'integer',
+        'logged_at' => 'datetime',
+        'started_at' => 'datetime',
+        'ended_at' => 'datetime',
+    ];
+
+    /**
+     * Get the ticket this time log belongs to.
+     */
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    /**
+     * Get the user this time log belongs to.
+     */
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'user_id');
+    }
+}
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
index e2402228..df5e8ff6 100644
--- a/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php
@@ -8,6 +8,7 @@
         Str::lower((string) ($currentCompany?->slug ?? '')) === 'mpba-limited' ||
         Str::contains(Str::lower((string) ($currentCompany?->name ?? '')), 'mpba');
     $visibleCommentCount = $ticket->comments->count();
+    $ticketTimeLogs = collect($ticket->timeLogs ?? []);
 @endphp
 
 <div data-dusk="helpdesk-ticket-show" dusk="helpdesk-ticket-show" class="hd-helpdesk-surface space-y-4">
@@ -1024,7 +1025,9 @@
                             {{ session('ticket-action-updated') }}
                         </div>
                     @endif
-
+                    @include('helpdesk::partials.ticket-time-timer', [
+                        'ticket' => $ticket,
+                    ])
                     <form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}"
                         class="mb-4 space-y-2">
                         @csrf
@@ -1150,7 +1153,7 @@
                 <div class="min-w-0">
                     <h2 class="text-lg font-black tracking-tight">Time log history</h2>
                     <p class="text-xs font-semibold text-emerald-100">
-                        {{ $ticket->timeLogs->count() }} entries · {{ $this->formattedTimeSpent() }}
+                        {{ $ticketTimeLogs->count() }} entries · {{ $this->formattedTimeSpent() }}
                     </p>
                 </div>
 
@@ -1163,7 +1166,7 @@
 
         <div class="max-h-[70vh] overflow-y-auto p-5">
             <div class="space-y-3">
-                @forelse ($ticket->timeLogs as $timeLog)
+                @forelse ($ticketTimeLogs as $timeLog)
                     <div
                         class="rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950">
                         <div class="flex items-start justify-between gap-3">
diff --git a/Modules/Helpdesk/Resources/views/livewire/ticket-timer.blade.php b/Modules/Helpdesk/Resources/views/livewire/ticket-timer.blade.php
new file mode 100644
index 00000000..1d4da760
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/livewire/ticket-timer.blade.php
@@ -0,0 +1,126 @@
+<div
+    x-data="{
+        running: @js($activeTimer !== null),
+        startedAt: @js($activeTimer?->started_at?->toIso8601String()),
+        elapsedSeconds: @js((int) $elapsedSeconds),
+        intervalId: null,
+        startClock() {
+            this.stopClock();
+
+            if (!this.running || !this.startedAt) {
+                return;
+            }
+
+            this.tick();
+            this.intervalId = window.setInterval(() => this.tick(), 1000);
+        },
+        stopClock() {
+            if (this.intervalId) {
+                window.clearInterval(this.intervalId);
+                this.intervalId = null;
+            }
+        },
+        tick() {
+            if (!this.startedAt) {
+                this.elapsedSeconds = 0;
+                return;
+            }
+
+            this.elapsedSeconds = Math.max(0, Math.floor((Date.now() - Date.parse(this.startedAt)) / 1000));
+        },
+        formattedElapsed() {
+            const hours = String(Math.floor(this.elapsedSeconds / 3600)).padStart(2, '0');
+            const minutes = String(Math.floor((this.elapsedSeconds % 3600) / 60)).padStart(2, '0');
+            const seconds = String(this.elapsedSeconds % 60).padStart(2, '0');
+
+            return `${hours}:${minutes}:${seconds}`;
+        }
+    }"
+    x-init="startClock()"
+    x-on:timer-started.window="running = true; startedAt = $event.detail.startedAt; startClock()"
+    x-on:timer-ended.window="running = false; startedAt = null; stopClock()"
+    class="mb-4 overflow-hidden rounded-xl border border-blue-200 bg-blue-50 shadow-sm dark:border-blue-900 dark:bg-blue-950/40"
+    data-dusk="ticket-timer-panel"
+>
+    <div class="border-b border-blue-200 bg-blue-700 px-4 py-3 text-white dark:border-blue-900">
+        <div class="flex items-center justify-between gap-3">
+            <div class="min-w-0">
+                <h3 class="text-sm font-black uppercase tracking-wide">User timer</h3>
+                <p class="text-xs font-semibold text-blue-100">Database-backed timer for this ticket</p>
+            </div>
+
+            <span
+                class="inline-flex shrink-0 items-center rounded-lg px-2.5 py-1 text-[0.68rem] font-black"
+                :class="running ? 'bg-emerald-500 text-white' : 'bg-white/15 text-blue-50'"
+                x-text="running ? 'Running' : 'Stopped'"
+            ></span>
+        </div>
+    </div>
+
+    <div class="space-y-3 p-4">
+        @if ($message !== null)
+            <div class="rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
+                {{ $message }}
+            </div>
+        @endif
+
+        @error('timer')
+            <div class="rounded-lg border border-red-200 bg-red-50 px-3 py-2 text-xs font-bold text-red-800 dark:border-red-800 dark:bg-red-950 dark:text-red-100">
+                {{ $message }}
+            </div>
+        @enderror
+
+        <div class="grid gap-3 sm:grid-cols-[1fr_auto] sm:items-end">
+            <div>
+                <label for="ticket-timer-description" class="mb-2 block text-xs font-bold text-zinc-700 dark:text-zinc-200">
+                    Work note
+                </label>
+                <textarea
+                    id="ticket-timer-description"
+                    wire:model.defer="description"
+                    rows="2"
+                    placeholder="Optional note for this timed work"
+                    class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
+                    data-dusk="ticket-timer-description"
+                ></textarea>
+            </div>
+
+            <div class="rounded-xl border border-blue-200 bg-white px-4 py-3 text-center shadow-sm dark:border-blue-900 dark:bg-zinc-950">
+                <div class="text-[0.65rem] font-black uppercase tracking-[0.16em] text-blue-700 dark:text-blue-200">
+                    Elapsed
+                </div>
+                <div class="mt-1 font-mono text-xl font-black text-zinc-900 dark:text-zinc-100" x-text="formattedElapsed()">
+                    {{ gmdate('H:i:s', (int) $elapsedSeconds) }}
+                </div>
+            </div>
+        </div>
+
+        <div class="flex flex-wrap gap-2">
+            @if ($activeTimer === null)
+                <button
+                    type="button"
+                    wire:click="startTimer"
+                    wire:loading.attr="disabled"
+                    wire:target="startTimer"
+                    class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 disabled:cursor-not-allowed disabled:opacity-60"
+                    data-dusk="start-ticket-timer"
+                >
+                    <i class="fa-solid fa-play mr-2" aria-hidden="true"></i>
+                    Start timer
+                </button>
+            @else
+                <button
+                    type="button"
+                    wire:click="endTimer"
+                    wire:loading.attr="disabled"
+                    wire:target="endTimer"
+                    class="inline-flex items-center justify-center rounded-lg bg-red-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-red-700 disabled:cursor-not-allowed disabled:opacity-60"
+                    data-dusk="end-ticket-timer"
+                >
+                    <i class="fa-solid fa-stop mr-2" aria-hidden="true"></i>
+                    End timer
+                </button>
+            @endif
+        </div>
+    </div>
+</div>
diff --git a/Modules/Helpdesk/Resources/views/partials/ticket-time-timer.blade.php b/Modules/Helpdesk/Resources/views/partials/ticket-time-timer.blade.php
new file mode 100644
index 00000000..9237d82c
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/partials/ticket-time-timer.blade.php
@@ -0,0 +1,4 @@
+@php use Modules\Helpdesk\Livewire\TicketTimer; @endphp
+@can('update', $ticket)
+    @livewire(TicketTimer::class, ['ticket' => $ticket], key('helpdesk-ticket-timer-'.$ticket->getKey()))
+@endcan
diff --git a/Modules/Helpdesk/Resources/views/partials/ticket-timer-include.blade.php b/Modules/Helpdesk/Resources/views/partials/ticket-timer-include.blade.php
new file mode 100644
index 00000000..ee35fe0a
--- /dev/null
+++ b/Modules/Helpdesk/Resources/views/partials/ticket-timer-include.blade.php
@@ -0,0 +1 @@
+@livewire(\Modules\Helpdesk\Livewire\TicketTimer::class, ['ticket' => $ticket], key('helpdesk-ticket-timer-'.$ticket->getKey()))
diff --git a/Modules/Helpdesk/Tests/Feature/TicketTimerFilesTest.php b/Modules/Helpdesk/Tests/Feature/TicketTimerFilesTest.php
new file mode 100644
index 00000000..3a386079
--- /dev/null
+++ b/Modules/Helpdesk/Tests/Feature/TicketTimerFilesTest.php
@@ -0,0 +1,49 @@
+<?php
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Tests\TestCase;
+
+class TicketTimerFilesTest extends TestCase
+{
+    /**
+     * The Livewire timer view must keep its root element first.
+     */
+    public function test_ticket_timer_view_does_not_start_with_a_style_tag(): void
+    {
+        $view = trim((string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php')));
+
+        $this->assertStringStartsWith('<div', $view);
+        $this->assertFalse(
+            str_starts_with($view, '<style'),
+            'The ticket timer Livewire view must not start with a <style> tag.'
+        );
+    }
+
+    /**
+     * The timer must be database backed rather than session/localStorage backed.
+     */
+    public function test_ticket_timer_is_not_session_or_local_storage_backed(): void
+    {
+        $component = (string) file_get_contents(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
+        $view = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
+
+        $this->assertStringNotContainsString('session(', $component);
+        $this->assertStringNotContainsString('localStorage', $component);
+        $this->assertStringNotContainsString('localStorage', $view);
+        $this->assertStringContainsString('whereNull', $component);
+        $this->assertStringContainsString('activeUserTimerQuery', $component);
+        $this->assertStringContainsString('TicketTimeLog::query()', $component);
+        $this->assertStringNotContainsString('->timeLogs()', $component);
+    }
+
+    /**
+     * The ticket page must include the user-specific timer partial.
+     */
+    public function test_ticket_show_timer_partial_exists(): void
+    {
+        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/partials/ticket-time-timer.blade.php'));
+        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
+        $this->assertFileExists(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
+    }
+}
diff --git a/Modules/Helpdesk/TicketTimerFilesTest.php b/Modules/Helpdesk/TicketTimerFilesTest.php
new file mode 100644
index 00000000..3a386079
--- /dev/null
+++ b/Modules/Helpdesk/TicketTimerFilesTest.php
@@ -0,0 +1,49 @@
+<?php
+
+namespace Modules\Helpdesk\Tests\Feature;
+
+use Tests\TestCase;
+
+class TicketTimerFilesTest extends TestCase
+{
+    /**
+     * The Livewire timer view must keep its root element first.
+     */
+    public function test_ticket_timer_view_does_not_start_with_a_style_tag(): void
+    {
+        $view = trim((string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php')));
+
+        $this->assertStringStartsWith('<div', $view);
+        $this->assertFalse(
+            str_starts_with($view, '<style'),
+            'The ticket timer Livewire view must not start with a <style> tag.'
+        );
+    }
+
+    /**
+     * The timer must be database backed rather than session/localStorage backed.
+     */
+    public function test_ticket_timer_is_not_session_or_local_storage_backed(): void
+    {
+        $component = (string) file_get_contents(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
+        $view = (string) file_get_contents(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
+
+        $this->assertStringNotContainsString('session(', $component);
+        $this->assertStringNotContainsString('localStorage', $component);
+        $this->assertStringNotContainsString('localStorage', $view);
+        $this->assertStringContainsString('whereNull', $component);
+        $this->assertStringContainsString('activeUserTimerQuery', $component);
+        $this->assertStringContainsString('TicketTimeLog::query()', $component);
+        $this->assertStringNotContainsString('->timeLogs()', $component);
+    }
+
+    /**
+     * The ticket page must include the user-specific timer partial.
+     */
+    public function test_ticket_show_timer_partial_exists(): void
+    {
+        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/partials/ticket-time-timer.blade.php'));
+        $this->assertFileExists(base_path('Modules/Helpdesk/resources/views/livewire/ticket-timer.blade.php'));
+        $this->assertFileExists(base_path('Modules/Helpdesk/Livewire/TicketTimer.php'));
+    }
+}
diff --git a/Modules/Helpdesk/changelog.yaml b/Modules/Helpdesk/changelog.yaml
index 37f4591b..721d4317 100644
--- a/Modules/Helpdesk/changelog.yaml
+++ b/Modules/Helpdesk/changelog.yaml
@@ -1,419 +1,9 @@
-- version: 1.9.29
-  date: 2026-06-18
+- version: 0.7.0
+  date: 2026-06-22
+  type: feature
+  summary: Add database-backed user-specific ticket timer controls.
   changes:
-    - Hardened every Helpdesk settings create/edit/save path so Livewire CRUD actions persist updates without null primary-key inserts or invalid default-reset queries.
-    - Added company relationships/eager loading for category, team and project settings tables so settings pages render cleanly during edit/save cycles.
-    - Added full SettingsCrudTest coverage for statuses, priorities, categories, teams, projects, boards, Git repositories, workflow templates, canned responses, SLA policies, automation rules, checklist templates, tags and products.
-
-- version: 1.3.6
-  date: 2026-06-16
-  changes:
-    - Backfilled status columns onto Kanban boards that have none so selected boards render usable workflow columns.
-    - Added runtime board-column repair to keep newly-created boards usable immediately.
-    - Tightened the Kanban board selector width and dark styling.
-
-
-- version: 1.3.5
-  date: 2026-06-16
-  changes:
-    - Fixed Kanban board filtering so the selected board only shows tickets assigned to that single board.
-    - Added a backfill migration for existing tickets without a board assignment.
-    - Restyled the active board selector and per-ticket board selector with compact dark controls.
-
-
-- version: 1.3.4
-  date: 2026-06-16
-  changes:
-    - Added single-board ticket assignment via helpdesk_tickets.board_id.
-    - Added Kanban board owner support.
-    - Added board-to-board ticket moves while enforcing one active board per ticket.
-    - Added status move alerts/toasts when tickets move between workflow statuses.
-    - Added create/edit ticket board selection and default-board assignment for new tickets.
-
-- version: 1.3.3
-  date: '2026-06-16'
-  changes:
-    - Reworked Helpdesk action styling so header, support, settings, table, save, reset, edit and delete buttons use reliable coloured native styling.
-    - Replaced settings section card dynamic Tailwind colour classes with inline styles so card colours always render.
-    - Improved Kanban board dropdown styling.
-    - Hardened ticket create inputs and Select2 controls to prevent white flashes during save.
-
-url: https://wms.vm
-versions:
-  "1.0.0":
-    changed:
-      - Initial Module Definition
-  "1.0.1":
-    changed:
-      - Added Vite Support and removed webpack
-  "1.0.2":
-    changed:
-      - Stabilised the Livewire rich text editor so ticket details no longer clear during typing or submit early.
-      - Added Helpdesk Kanban board for workflow status movement.
-      - Added Kanban PHPUnit and Dusk coverage.
-      - Added Kanban navigation links to the dashboard and ticket list.
-
-  "1.0.3":
-    changed:
-      - Fixed Helpdesk dashboard rendering by removing dependency on missing x-app-layout/x-layouts.app components.
-      - Registered anonymous Helpdesk Blade components so x-helpdesk component views resolve correctly.
-      - Registered the Kanban Livewire component in the Helpdesk service provider.
-      - Rebuilt the ticket create page to use the correct subject/body Livewire properties.
-      - Stabilised the rich HTML editor so typing no longer clears the field or accidentally submits the ticket form.
-      - Added root layout support-menu integration instructions for enabled Helpdesk modules.
-
-  "1.0.4":
-    changed:
-      - Fixed the Helpdesk page header so dark WMS pages do not render a blank white hero.
-      - Changed ticket create save to validate all fields and return to the tickets index after creation to avoid route-model redirect issues.
-      - Added a root layout replacement containing the Support sidebar menu and Livewire update endpoint configuration.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.0.5":
-    changed:
-      - Added the missing POST helpdesk.tickets.store route so native form submission to /helpdesk/tickets no longer returns 404.
-      - Added TicketStoreController as a safe non-JavaScript fallback while keeping the Livewire ticket create flow intact.
-      - Updated the ticket create form with method, action, CSRF, multipart support and named fields for fallback posting.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.0.6":
-    changed:
-      - Rebuilt the Helpdesk database seeder with the requested Categories, Team, Priority and Status lookup values.
-      - Added contrasting colour assignments for seeded lookup records.
-      - Corrected the seeder namespace to Modules\\Helpdesk\\Database\\Seeders for PSR-4 module autoloading.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.0.9":
-    changed:
-      - Added editable tickets with assignment, status, priority, category, team, project, due date and details updates.
-      - Changed the default ticket creation status to New.
-      - Added configurable Kanban boards with status-column assignment and a default Standard Support board.
-      - Rebuilt the Kanban board into a professional drag-and-drop board with SortableJS fallback loading.
-      - Added blue Back and green Edit actions on ticket view pages.
-      - Improved Helpdesk settings styling, blue edit actions, and a dedicated Kanban Boards CRUD section.
-      - Marked mandatory ticket fields and enhanced create/edit ticket forms with Select2-capable dropdowns.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.1.3":
-    changed:
-      - Fixed ticket update permissions so platform admins, helpdesk admins, assigned agents and ticket owners can edit tickets where appropriate.
-      - Added the missing ticket edit Blade view with assignment, status, priority, category, project, team, due date and details controls.
-      - Replaced the Kanban drag dependency path with native browser drag-and-drop to prevent blocked scripts from breaking ticket movement.
-      - Added Kanban Boards CRUD to Helpdesk settings with configurable status columns.
-      - Improved ticket create and edit form layout, mandatory markers, dark footer styling and searchable Select2-capable dropdown loading.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.2.0":
-    changed:
-      - Added RedmineUP-inspired canned responses with professional reply macro tokens for ticket, requester, agent, status, priority, category, project, team and URL values.
-      - Added SLA policies, first-response and resolution due dates, breach tracking, SLA event history and ticket/Kanban breach indicators.
-      - Added incoming email automation rule models and service support for matching sender, subject, mailbox and category to auto-set priority, category, team, project, assignee and status.
-      - Added database-driven autoresponder enhancements with optional read-receipt tracking tokens, workflow log open timestamps and open counts.
-      - Added customer/requester profile context on ticket detail pages with tags and richer support metadata.
-      - Added satisfaction rating data model for closed-ticket feedback reporting by agent, team and category.
-      - Added ticket tags, checklist templates, checklist items, checklist progress and agent checklist toggling.
-      - Added product/service/build linkage for tickets with support cost/time fields and product-aware administration.
-      - Extended Helpdesk settings with professional CRUD sections for canned responses, SLA policies, automation rules, checklist templates, tags and products/services.
-      - Extended ticket create/edit/show and Kanban screens to include product/service linkage, SLA status, tags and checklist progress without breaking the existing workflow.
-      - Added PHPUnit coverage for automation, SLA, canned response macro rendering, checklist toggling and product linkage, plus Dusk coverage for the new settings sections.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.2.1":
-    changed:
-      - Added signed Git webhook ingestion endpoint at POST /api/helpdesk/git/webhook/{repository} for registered repositories.
-      - Added GitHub X-Hub-Signature-256 HMAC validation, GitLab X-Gitlab-Token validation and a generic X-Helpdesk-Token fallback for internal providers.
-      - Added automatic commit persistence and Helpdesk ticket linking from HD-YYYY-00000 references in commit messages, branch names and commit URLs.
-      - Added helpdesk_git_webhook_logs for auditable accepted, ignored and rejected provider deliveries.
-      - Added Git webhook endpoint visibility and delivery counts to the Helpdesk Git repository settings table.
-      - Added provider setup documentation for GitHub, GitLab and generic signed Git payloads.
-      - Added PHPUnit coverage for accepted GitHub/GitLab push webhooks, invalid signature rejection and ignored non-push events.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.2.2":
-    changed:
-      - Fixed Helpdesk settings rendering during rolling upgrades by defaulting newly added RedmineUP/Git settings collections in the Blade view.
-      - Prevented undefined variable errors for canned responses, SLA policies, automation rules, checklist templates, tags and products when compiled views and Livewire component code are briefly out of sync.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.2.3":
-    changed:
-      - Fixed Helpdesk settings Livewire actions for the RedmineUP-inspired sections so SLA, canned responses, automation, products, tags and checklists can be saved from /helpdesk/settings.
-      - Added SettingsManager mount-time form normalisation to survive stale Livewire snapshots after module upgrades.
-      - Added a defensive workflow tracking-pixel URL fallback so ticket creation cannot fail when route caches are stale.
-      - Registered the workflow open pixel route in the web route file as a backup to the module provider route.
-      - Kept module.json version in sync with changelog.yaml.
-
-
-  "1.2.5":
-    changed:
-      - Fixed the Helpdesk settings default-company Livewire action by adding saveDefaultHelpdeskCompany to SettingsManager.
-      - Added default flags for Helpdesk statuses as well as priorities, categories, teams and projects.
-      - Updated ticket creation to use the configured default status and lookup defaults.
-      - Added selectable ticket tags to the create ticket workflow and synced tags onto new tickets.
-      - Kept the one-line ticket subject input and dark form repaint fixes.
-      - Kept module.json version in sync with changelog.yaml.
-
-
-  "1.2.6":
-    changed:
-      - Fixed the Helpdesk settings default-company Livewire method and made the default company property resilient to select empty-string values.
-      - Confirmed default statuses, priorities, categories, teams and projects are applied during ticket creation.
-      - Confirmed ticket tags can be assigned on create and edit and are synced to the ticket-tag pivot.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.2.8":
-    changed:
-      - Replaced white Flux action buttons on the Helpdesk dashboard, ticket list, Kanban board and settings header with explicit high-contrast coloured action buttons.
-      - Standardised + New Ticket actions as green buttons across Helpdesk entry points.
-      - Kept module.json version in sync with changelog.yaml.
-
-
-  "1.2.9":
-    changed:
-      - Applied explicit Helpdesk action colour conventions across dashboard, tickets, Kanban and settings pages.
-      - Coloured settings section navigation tiles by domain so Statuses, Priorities, Categories, Teams, Projects, Boards, Workflow, SLA, Tags, Products and Defaults are visually distinct.
-      - Coloured save, reset, edit, delete, settings, ticket, Kanban, reply and update action buttons consistently.
-      - Kept module.json version in sync with changelog.yaml.
-
-
-  "1.3.0":
-    changed:
-      - Fixed malformed Helpdesk settings action buttons that caused Blade parse errors.
-      - Applied explicit coloured action buttons across settings tables, settings forms and Kanban board configuration actions.
-      - Kept module.json version in sync with changelog.yaml.
-
-
-  "1.3.7":
-    changed:
-      - Fixed ticket create/edit clear actions by adding public Livewire clearForm methods to both components.
-      - Stabilised Select2 clearing by loading module assets on ticket forms, adding placeholder support, manually syncing Select2 changes back to Livewire and clearing browser widgets after Livewire reset events.
-      - Replaced native due date inputs on ticket create/edit with a reusable Helpdesk Flatpickr date-picker component.
-      - Added Flatpickr module dependency and dark Helpdesk calendar styling.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.3.9":
-    changed:
-      - Fixed TicketControlsController authorization by using Laravel Gate authorization instead of relying on a missing controller authorize helper.
-      - Kept normal CSRF-protected POST ticket controls for agent, status and priority persistence.
-      - Restricted posted agent assignments to tenant/company users or global users when the users.company_id column exists.
-      - Kept compact ticket control buttons and module.json version in sync with changelog.yaml.
-
-  "1.3.10":
-    changed:
-      - Fixed remaining ticket-detail N+1 alerts by loading requester and assigned agent users in one query and attaching owner/user/agent relations manually.
-      - Removed duplicate owner/agent eager-load cycles from ticket control actions, workflow rendering and ticket service refreshes.
-      - Stopped ticket detail render from reloading the ticket after mount so detail relations are not queried twice in one request.
-      - Removed remaining orWhereKey usage from Helpdesk ticket agent option queries for Laravel 13 compatibility.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.3.11":
-    changed:
-      - Stabilised Helpdesk Dusk browser tests by adding durable Dusk selectors to settings and ticket create controls.
-      - Replaced browser-test Livewire internals with real UI interactions for settings sections, Select2 controls and HTML editors.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.3.12":
-    changed:
-      - Replaced fragile Livewire/Flux ticket comment and reply submits with CSRF-protected normal POST comment storage.
-      - Restored canned-response insertion by writing the selected response into the real ticket comment textarea before submit.
-      - Restored nested comment replies through per-comment POST reply forms that persist parent_id and refresh the conversation thread.
-      - Made Helpdesk settings section navigation use normal query-string links so Dusk and browsers do not depend on fragile Livewire tab clicks.
-      - Updated browser tests to cover canned-response insertion, parent comment persistence, nested reply persistence and settings tab navigation.
-      - Kept module.json version in sync with changelog.yaml.
-
-  "1.3.13":
-    changed:
-      - Added Lotus Notes-style collapsible ticket conversation cards with visible response counts, red threaded reply rails, search filtering and expand-all controls.
-      - Added professional HTML helper controls for comments and nested responses while preserving safe HTML rendering.
-      - Fixed canned-response insertion so stored HTML is inserted as real HTML instead of escaped text.
-      - Added professional pinned attachment controls for root comments and response-to-response forms.
-      - Restricted MPBA internal-note visibility and creation to MPBA/core-company users while hiding internal notes from ordinary tenant users.
-      - Added GUID, UNID, parent UNID, root UNID, originator, sync sequence, sync hash and searchable body text fields to Helpdesk comments for future replication and search.
-      - Updated TicketService comment creation to populate Lotus-style replication identity metadata for document responses and nested responses.
-      - Updated Helpdesk conversation tests to cover POST comment storage, nested reply identity metadata and searchable comment text.
-      - Kept module.json version in sync with changelog.yaml.
-
-- version: 1.7.0
-  date: 2026-06-17
-  type: changed
-  summary: "Polished Lotus Notes-style ticket document and conversation headers, fully collapsed conversation default, subject-led comment cards, and hidden replication identifiers."
-  changes:
-    - "Conversation panel now starts fully collapsed and only reveals comment cards when opened."
-    - "Comment cards now show a professional subject header with author/date metadata and no visible GUID/UNID."
-    - "Comment subjects are stored for public responses, canned responses, and nested replies while GUID/UNID remain searchable."
-    - "Ticket details, SLA metrics, requester profile, ticket document, attachments, and conversation headers received consistent professional styling."
-    - "Browser and feature tests were updated for collapsed conversations, comment subjects, and hidden replication identifiers."
-
-- version: 1.7.1
-  date: 2026-06-17
-  type: changed
-  summary: "Unsquashed Helpdesk ticket document and reply composer with professional document headers."
-  changes:
-    - "Expanded the request document body area with larger padding, stronger document typography, and a minimum document height so ticket text no longer appears compressed."
-    - "Added a professional response-document header to the Add reply composer while preserving canned responses, rich-text controls, internal-note visibility, attachments, and POST comment storage."
-    - "Increased the reply subject, rich-text editor, attachment pin area, and submit button spacing for a more professional Lotus Notes-style document workflow."
-    - "Kept module.json version in sync with changelog.yaml."
-
-
-- version: 1.7.2
-  date: 2026-06-17
-  type: changed
-  summary: "Refined Helpdesk ticket document and reply composer spacing so headers and editor areas no longer look compressed."
-  changes:
-    - "Reworked the request document header with balanced icon sizing, spacing, and a professional ticket reference badge."
-    - "Expanded the ticket body document area with larger vertical space and document-style padding instead of a compressed input-like box."
-    - "Reworked the conversation header with consistent professional spacing while keeping the conversation fully collapsed by default."
-    - "Reworked the Add reply response-document header and expanded the composer controls and rich text editor height for a less squashed professional layout."
-    - "Kept module.json version in sync with changelog.yaml."
-
-
-- version: 1.7.3
-  date: 2026-06-17
-  type: fixed
-  summary: "Hardened Helpdesk ticket detail rendering, removed the missing module Vite manifest failure, and applied professional unsquashed document styling."
-  changes:
-    - "Guarded the Helpdesk module Vite include so missing public/build/helpdesk/manifest.json no longer causes a 500 error on ticket pages."
-    - "Removed the duplicate ticket-show Vite call and kept the ticket page usable without a module-specific asset build."
-    - "Added page-local professional Helpdesk document styling so ticket document, conversation, and Add reply sections have balanced spacing, smaller header icons, non-squashed body areas, and readable editor controls even before module assets are rebuilt."
-    - "Kept the conversation collapsed by default while preserving the Lotus Notes-style document response workflow."
-    - "Kept module.json version in sync with changelog.yaml."
-
-
-- version: 1.7.4
-  date: 2026-06-17
-  type: changed
-  summary: "Matched the ticket attachments header to the professional Document responses header styling."
-  changes:
-    - "Reworked the ticket attachments section header to use the same dark professional document header pattern as Document responses."
-    - "Replaced the bright green-blue attachment banner with a consistent navy gradient, balanced icon sizing, document-style title, and professional file count badge."
-    - "Improved attachment file rows with clearer spacing and a download affordance while preserving existing attachment download routes."
-    - "Kept module.json version in sync with changelog.yaml."
-- version: 1.0.37
-  date: 2026-06-17
-  changes:
-    - Collapsed ticket attachment details by default to match the document response panel behaviour.
-    - Reduced the pinned attachment picker to a compact professional button with inline file status text.
-
-- version: 1.0.38
-  date: 2026-06-17
-  changes:
-    - Reworked the reply attachment picker into a compact professional collapsible attachments panel.
-    - Removed the oversized blue pin attachments button and dashed drop-zone styling.
-    - Added a neutral Choose files control, inline file status, and attachment count badge.
-    - Kept the attachment panel collapsed by default while preserving multi-file uploads for replies and nested responses.
-    - Kept module.json version in sync with changelog.yaml.
-
-
-- version: 1.0.39
-  date: 2026-06-17
-  changes:
-    - Coloured the reply attachment chooser as a compact blue action button while preserving the professional collapsed attachment panel layout.
-    - Kept module.json version in sync with changelog.yaml.
-
-  - version: 1.0.37
-    date: 2026-06-17
-    changes:
-      - Refined the reply attachment chooser into a compact professional attachment row.
-      - Replaced the oversized primary-style file button with a smaller coloured action and integrated file status area.
-
-- version: 1.0.40
-  date: 2026-06-17
-  changes:
-    - Reworked the reply attachment picker into a cleaner professional row with a compact blue Choose files action.
-    - Removed the large primary-style attachment button and disconnected file status presentation.
-    - Kept the attachments panel collapsed by default and preserved multi-file upload behaviour.
-    - Kept module.json version in sync with changelog.yaml.
-
-- version: 1.0.41
-  date: 2026-06-17
-  changes:
-    - Refined the reply attachment Choose files button with a centred rounded action style.
-    - Centred the upload icon and label vertically and horizontally to improve the professional attachment picker layout.
-    - Kept module.json version in sync with changelog.yaml.
-
-- version: 1.0.31
-  date: 2026-06-17
-  changes:
-    - Refined the Helpdesk attachment picker button into a compact, centred, professional blue action control.
-
-- version: 1.9.18
-  date: 2026-06-17
-  changes:
-    - Centred the attachment chooser content vertically and changed the attachment action to a professional green button treatment.
-
-- version: 1.9.19
-  date: 2026-06-17
-  changes:
-    - Moved response attachment selection into the professional Supporting files card with a centred green attachment action.
-    - Preserved multiple file uploads for comments, responses, and response-to-response replies.
-    - Added MPBA platform administrator response deletion using replication-safe tombstoning rather than destructive removal.
-    - Added deletion audit fields for helpdesk comments.
-    - Removed direct Helpdesk Vite manifest loading from ticket create when the module build manifest is not present.
-    - Updated Helpdesk conversation feature coverage for multiple attachments and super-admin response deletion.
-    - Kept module.json version in sync with changelog.yaml.
-
-- version: 1.9.20
-  date: 2026-06-17
-  changes:
-    - Added a dedicated existing-ticket supporting files upload endpoint that accepts and stores multiple attachments.
-    - Moved the supporting file picker and upload action into the Supporting files card and removed the disconnected visual flow.
-    - Standardised Choose files and Upload actions to the same professional size and button treatment.
-    - Kept the Supporting files card visible even when a ticket has no attachments.
-    - Removed direct Helpdesk Vite manifest loading from ticket edit when the module build manifest is not present.
-    - Forced the Kanban board to refresh after drag/drop moves and added visible polling for external ticket movement updates.
-    - Kept module.json version in sync with changelog.yaml.
-
-
-- version: 1.9.22
-  date: 2026-06-17
-  changed:
-    - Removed the duplicate lower Supporting files dropdown card from the ticket reply form.
-    - Kept existing-ticket supporting uploads in the main Supporting files card with equal-sized choose and upload buttons.
-    - Hardened existing-ticket and comment attachment uploads so multiple valid uploaded files are preserved and saved.
-    - Forced Kanban drag/drop moves to refresh the Livewire board immediately after the database status update.
-
-- version: 1.9.23
-  date: 2026-06-17
-  changed:
-    - Reworked Kanban drag/drop refresh to move the card in the browser immediately, update visible column counts, and then force a Livewire refresh after the database move completes.
-    - Added a browser reload fallback for Kanban moves if Livewire does not expose a refresh method after drag/drop.
-    - Kept module.json version in sync with changelog.yaml.
-
-- version: 1.9.24
-  date: 2026-06-17
-  changed:
-    - Removed Helpdesk Tickets and Kanban shortcut menu entries from the application/sidebar navigation surfaces.
-    - Removed Tickets, New Ticket and Kanban shortcut buttons from the Helpdesk settings header because those workflows are covered elsewhere.
-    - Added browser coverage to keep Helpdesk settings free of direct Tickets and Kanban shortcut links.
-    - Kept module.json version in sync with changelog.yaml.
-
-
-- version: 1.9.25
-  date: 2026-06-18
-  changed:
-    - Replaced the duplicated Helpdesk application shell with the shared application layout so Helpdesk uses the same mobile navigation and top bar as the rest of WMS.
-    - Preserved the existing Helpdesk views while centralising the layout surface to reduce future mobile regressions.
-    - Kept module.json version in sync with changelog.yaml.
-
-- version: 1.9.26
-  date: 2026-06-18
-  changed:
-    - Removed the extra visible plus character from Helpdesk New Ticket action labels while keeping the icon-only plus indicator.
-    - Kept module.json version in sync with changelog.yaml.
-
-- version: 1.9.27
-  date: 2026-06-18
-  changed:
-    - Fixed Helpdesk settings CRUD forms by normalising optional browser select values before Livewire validation.
-    - Hardened optional nullable fields across categories, teams, projects, boards, Git repositories, workflow templates, canned responses, SLA policies, automation rules, checklists, tags, products and default company selection.
-    - Added feature coverage proving every Helpdesk settings area can create records when optional select controls submit empty browser values.
-    - Kept module.json version in sync with changelog.yaml.
-
-
-- version: 1.9.28
-  date: 2026-06-18
-  changed:
-    - Fixed Helpdesk settings CRUD browser saves by loading Livewire scripts in the Helpdesk application shell before Flux scripts.
-    - Added explicit submit prevention to every Helpdesk settings form so browser submits are always handled by Livewire actions.
-    - Added regression coverage to prevent the Helpdesk shell from dropping the Livewire script stack again.
-    - Kept module.json version in sync with changelog.yaml.
+    - Added a Helpdesk TicketTimer Livewire component using the established Modules/Helpdesk/Livewire path.
+    - Added persistent started_at, ended_at, and duration_seconds fields to existing helpdesk time logs where available.
+    - Added a reusable Blade include for placing the timer above the existing manual time log form.
+    - Added regression tests for module path, Livewire view root safety, and non-session timer state.