workign comments strucuture

This commit is contained in:
Mark Gregory
2026-06-17 10:09:42 +01:00
parent 878f383f7a
commit fe05ef8104
13 changed files with 575 additions and 104 deletions
@@ -2,6 +2,14 @@
'resources/css/app.css',
'resources/js/app.js',
])
@php
$currentUser = auth()->user();
$currentCompany = $currentUser?->company;
$canSeeInternalNotes = (bool) ($currentCompany?->is_system_company ?? false)
|| \Illuminate\Support\Str::lower((string) ($currentCompany?->slug ?? '')) === 'mpba-limited'
|| \Illuminate\Support\Str::contains(\Illuminate\Support\Str::lower((string) ($currentCompany?->name ?? '')), 'mpba');
$visibleCommentCount = $ticket->comments->count();
@endphp
<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-show">
<div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
<div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
@@ -71,13 +79,38 @@
@endif
<section class="space-y-4">
<h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
<details open class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
<summary class="flex cursor-pointer list-none items-center justify-between gap-4 bg-gradient-to-r from-slate-950 via-slate-900 to-red-950 px-5 py-4 text-white marker:hidden">
<div>
<h2 class="flex items-center gap-2 text-lg font-extrabold">
<i class="fa-solid fa-comments" aria-hidden="true"></i>
Conversation
</h2>
<p class="mt-1 text-sm font-medium text-red-50/85">Lotus Notes-style document responses and responses to responses.</p>
</div>
<span class="inline-flex items-center gap-2 rounded-full bg-white/15 px-3 py-1 text-xs font-extrabold ring-1 ring-white/20">
{{ $visibleCommentCount }} item{{ $visibleCommentCount === 1 ? '' : 's' }}
<i class="fa-solid fa-chevron-right transition group-open:rotate-90" aria-hidden="true"></i>
</span>
</summary>
@if ($ticket->comments->isNotEmpty())
@include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0, 'ticket' => $ticket])
@else
<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
@endif
<div class="space-y-4 p-5">
<div class="grid gap-3 md:grid-cols-[1fr_auto]">
<label class="sr-only" for="helpdesk-comment-search">Search comments</label>
<input id="helpdesk-comment-search" type="search" placeholder="Search comments, GUID, UNID, author or text..." class="block w-full rounded-xl border border-zinc-300 bg-white px-3 py-2 text-sm text-zinc-900 shadow-sm focus:border-red-500 focus:ring-red-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-helpdesk-comment-search>
<button type="button" class="inline-flex items-center justify-center rounded-xl bg-red-600 px-4 py-2 text-sm font-bold text-white shadow-sm hover:bg-red-700" data-helpdesk-expand-comments>
<i class="fa-solid fa-up-right-and-down-left-from-center mr-2" aria-hidden="true"></i>
Expand all
</button>
</div>
@if ($ticket->comments->isNotEmpty())
@include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0, 'ticket' => $ticket, 'canSeeInternalNotes' => $canSeeInternalNotes])
@else
<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
@endif
</div>
</details>
</section>
<form method="POST" action="{{ route('helpdesk.tickets.comments.store', $ticket) }}" enctype="multipart/form-data" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-comment-form>
@@ -116,19 +149,33 @@
<div>
<label for="ticket-comment-body" class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Comment</label>
<textarea id="ticket-comment-body" dusk="ticket-comment-editor" name="commentBody" rows="5" placeholder="Write a professional response..." required class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">{{ old('commentBody') }}</textarea>
<div class="mb-2 flex flex-wrap gap-2" data-helpdesk-html-toolbar="ticket-comment-body">
<button type="button" data-helpdesk-tag="strong" class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
<button type="button" data-helpdesk-tag="em" class="rounded-lg border px-2 py-1 text-xs italic">I</button>
<button type="button" data-helpdesk-tag="u" class="rounded-lg border px-2 py-1 text-xs underline">U</button>
<button type="button" data-helpdesk-tag="ul" class="rounded-lg border px-2 py-1 text-xs">List</button>
<button type="button" data-helpdesk-wrap="<blockquote>" data-helpdesk-wrap-end="</blockquote>" class="rounded-lg border px-2 py-1 text-xs">Quote</button>
<button type="button" data-helpdesk-wrap="<code>" data-helpdesk-wrap-end="</code>" class="rounded-lg border px-2 py-1 text-xs">Code</button>
</div>
<textarea id="ticket-comment-body" dusk="ticket-comment-editor" name="commentBody" rows="6" placeholder="Write a professional HTML response..." required class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100">{{ old('commentBody') }}</textarea>
</div>
@can('update', $ticket)
<label class="mt-4 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
<input type="checkbox" name="internal" value="1" @checked(old('internal')) class="rounded border-zinc-300">
Internal note only
</label>
@if ($canSeeInternalNotes)
<label class="mt-4 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
<input type="checkbox" name="internal" value="1" @checked(old('internal')) class="rounded border-zinc-300">
MPBA internal note only
</label>
@endif
@endcan
<div class="mt-4">
<label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
<input name="attachments[]" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
<div class="mt-4 rounded-xl border border-dashed border-blue-300 p-3 dark:border-blue-800">
<label class="inline-flex cursor-pointer items-center gap-2 rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700">
<i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
Pin attachments
<input name="attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
</label>
<span class="ml-2 text-xs font-semibold text-zinc-500" data-helpdesk-file-label>No files pinned</span>
@error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
</div>
@@ -149,7 +196,7 @@
const select = form?.querySelector('[data-canned-response-select]');
const textarea = form?.querySelector('textarea[name="commentBody"]');
const selected = select?.selectedOptions?.[0];
const body = selected?.dataset?.body || '';
const body = decodeHtmlEntities(selected?.dataset?.body || '');
if (textarea && body.trim() !== '') {
textarea.value = textarea.value.trim() === ''
@@ -162,6 +209,29 @@
return;
}
const toolbarButton = event.target.closest('[data-helpdesk-tag], [data-helpdesk-wrap]');
if (toolbarButton) {
const toolbar = toolbarButton.closest('[data-helpdesk-html-toolbar]');
const textarea = document.getElementById(toolbar?.dataset?.helpdeskHtmlToolbar || '');
if (textarea) {
const tag = toolbarButton.dataset.helpdeskTag;
const before = toolbarButton.dataset.helpdeskWrap || (tag === 'ul' ? '<ul><li>' : `<${tag}>`);
const after = toolbarButton.dataset.helpdeskWrapEnd || (tag === 'ul' ? '</li></ul>' : `</${tag}>`);
wrapSelection(textarea, before, after);
}
return;
}
const expandButton = event.target.closest('[data-helpdesk-expand-comments]');
if (expandButton) {
document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => card.open = true);
return;
}
const replyButton = event.target.closest('[data-helpdesk-reply-toggle]');
if (! replyButton) {
@@ -180,6 +250,47 @@
target.querySelector('textarea')?.focus();
}
});
document.addEventListener('input', function (event) {
const search = event.target.closest('[data-helpdesk-comment-search]');
if (search) {
const term = search.value.toLowerCase().trim();
document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
const match = term === '' || (card.dataset.helpdeskCommentText || '').includes(term);
card.classList.toggle('hidden', ! match);
if (match) {
card.open = true;
}
});
}
const fileInput = event.target.closest('[data-helpdesk-file-input]');
if (fileInput) {
const label = fileInput.closest('div')?.querySelector('[data-helpdesk-file-label]');
const count = fileInput.files?.length || 0;
if (label) {
label.textContent = count === 0 ? 'No files pinned' : `${count} file${count === 1 ? '' : 's'} pinned`;
}
}
});
function decodeHtmlEntities(value) {
const textarea = document.createElement('textarea');
textarea.innerHTML = value;
return textarea.value;
}
function wrapSelection(textarea, before, after) {
const start = textarea.selectionStart || 0;
const end = textarea.selectionEnd || 0;
const selected = textarea.value.substring(start, end) || 'text';
textarea.value = textarea.value.substring(0, start) + before + selected + after + textarea.value.substring(end);
textarea.focus();
textarea.setSelectionRange(start + before.length, start + before.length + selected.length);
textarea.dispatchEvent(new Event('input', { bubbles: true }));
}
</script>
</div>
@@ -1,6 +1,6 @@
@props(['comments', 'level' => 0, 'ticket' => null])
@props(['comments', 'level' => 0, 'ticket' => null, 'canSeeInternalNotes' => false])
<div class="space-y-3">
<div class="space-y-3" data-helpdesk-thread-level="{{ (int) $level }}">
@foreach ($comments as $comment)
@php
$commentUser = $comment->relationLoaded('user') ? $comment->getRelation('user') : null;
@@ -8,68 +8,127 @@
$commentReplies = $comment->relationLoaded('replies') ? $comment->getRelation('replies') : collect();
$replyFormId = 'helpdesk-reply-form-'.$comment->id;
$currentTicket = $ticket ?? $comment->ticket ?? null;
$replyCount = $commentReplies->count();
$isInternal = (bool) $comment->is_internal;
$borderClass = $isInternal ? 'border-amber-300 dark:border-amber-700' : 'border-red-200 dark:border-red-900/70';
$railClass = $isInternal ? 'bg-amber-500' : 'bg-red-500';
@endphp
<div class="rounded-2xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900" style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
<div class="flex items-start justify-between gap-3">
<div>
<div class="font-medium text-zinc-900 dark:text-zinc-100">
{{ $commentUser?->name ?? 'Unknown user' }}
@if (! $isInternal || $canSeeInternalNotes)
<details open class="group rounded-2xl border {{ $borderClass }} bg-white shadow-sm transition dark:bg-zinc-900" data-helpdesk-comment-card data-helpdesk-comment-text="{{ e(Str::lower(strip_tags((string) $comment->body).' '.($comment->body_text ?? '').' '.($commentUser?->name ?? '').' '.($comment->unid ?? '').' '.($comment->guid ?? ''))) }}" style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
<summary class="flex cursor-pointer list-none items-start gap-3 rounded-2xl p-4 marker:hidden">
<span class="mt-1 inline-flex h-12 w-2 shrink-0 rounded-full {{ $railClass }}" aria-hidden="true"></span>
<div class="min-w-0 flex-1">
<div class="flex flex-wrap items-center gap-2">
<span class="font-bold text-zinc-900 dark:text-zinc-100">{{ $commentUser?->name ?? 'Unknown user' }}</span>
<span class="text-xs font-semibold text-zinc-500">{{ $comment->created_at?->format('d M Y H:i') }}</span>
<span class="rounded-full bg-blue-100 px-2.5 py-1 text-[11px] font-extrabold text-blue-800 dark:bg-blue-950 dark:text-blue-100">{{ $replyCount }} response{{ $replyCount === 1 ? '' : 's' }}</span>
@if ($commentAttachments->isNotEmpty())
<span class="rounded-full bg-emerald-100 px-2.5 py-1 text-[11px] font-extrabold text-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
<i class="fa-solid fa-paperclip mr-1" aria-hidden="true"></i>{{ $commentAttachments->count() }}
</span>
@endif
@if ($isInternal)
<span class="rounded-full bg-amber-100 px-2.5 py-1 text-[11px] font-extrabold text-amber-800 dark:bg-amber-950 dark:text-amber-100">MPBA internal</span>
@endif
</div>
<div class="mt-1 flex flex-wrap items-center gap-2 text-[11px] font-mono text-zinc-400">
@if (! blank($comment->unid))
<span>UNID {{ Str::limit((string) $comment->unid, 16, '') }}</span>
@endif
@if (! blank($comment->guid))
<span>GUID {{ Str::limit((string) $comment->guid, 18, '') }}</span>
@endif
</div>
</div>
<div class="text-xs text-zinc-500">
{{ $comment->created_at?->format('d M Y H:i') }}
<span class="mt-1 inline-flex h-8 w-8 shrink-0 items-center justify-center rounded-full bg-zinc-100 text-zinc-600 transition group-open:rotate-90 dark:bg-zinc-800 dark:text-zinc-200">
<i class="fa-solid fa-chevron-right text-xs" aria-hidden="true"></i>
</span>
</summary>
<div class="border-t border-zinc-100 px-4 pb-4 pt-3 dark:border-zinc-800">
<div class="prose prose-sm max-w-none dark:prose-invert">
{!! $comment->body !!}
</div>
@if ($commentAttachments->isNotEmpty())
<div class="mt-4 rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950/60">
<div class="mb-2 flex items-center gap-2 text-xs font-extrabold uppercase tracking-wide text-zinc-500">
<i class="fa-solid fa-paperclip text-blue-500" aria-hidden="true"></i>
Attachments
</div>
<div class="flex flex-wrap gap-2">
@foreach ($commentAttachments as $attachment)
<a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="inline-flex items-center gap-2 rounded-lg border border-blue-200 bg-white px-3 py-2 text-xs font-bold text-blue-700 shadow-sm hover:bg-blue-50 dark:border-blue-900 dark:bg-zinc-900 dark:text-blue-200 dark:hover:bg-blue-950/50">
<i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}
</a>
@endforeach
</div>
</div>
@endif
@if ($currentTicket !== null)
<div class="mt-4 flex justify-end">
<button type="button" dusk="reply-to-comment-{{ $comment->id }}" data-helpdesk-reply-toggle="{{ $replyFormId }}" class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
<i class="fa-solid fa-reply mr-2" aria-hidden="true"></i>
Respond
</button>
</div>
<form id="{{ $replyFormId }}" method="POST" action="{{ route('helpdesk.tickets.comments.store', $currentTicket) }}" enctype="multipart/form-data" class="mt-4 hidden rounded-xl border border-red-200 bg-red-50/60 p-4 dark:border-red-900 dark:bg-red-950/20" data-helpdesk-comment-form>
@csrf
<input type="hidden" name="parent_id" value="{{ $comment->id }}">
<label for="reply-body-{{ $comment->id }}" class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Response to response</label>
<div class="mb-2 flex flex-wrap gap-2" data-helpdesk-html-toolbar="reply-body-{{ $comment->id }}">
<button type="button" data-helpdesk-tag="strong" class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
<button type="button" data-helpdesk-tag="em" class="rounded-lg border px-2 py-1 text-xs italic">I</button>
<button type="button" data-helpdesk-tag="ul" class="rounded-lg border px-2 py-1 text-xs">List</button>
<button type="button" data-helpdesk-wrap="<blockquote>" data-helpdesk-wrap-end="</blockquote>" class="rounded-lg border px-2 py-1 text-xs">Quote</button>
<button type="button" data-helpdesk-wrap="<code>" data-helpdesk-wrap-end="</code>" class="rounded-lg border px-2 py-1 text-xs">Code</button>
</div>
<textarea id="reply-body-{{ $comment->id }}" dusk="reply-body-{{ $comment->id }}" name="commentBody" rows="4" required class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" placeholder="Write a threaded Lotus Notes-style response..."></textarea>
@can('update', $currentTicket)
@if ($canSeeInternalNotes)
<label class="mt-3 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
<input type="checkbox" name="internal" value="1" class="rounded border-zinc-300">
MPBA internal note only
</label>
@endif
@endcan
<div class="mt-4 rounded-xl border border-dashed border-blue-300 p-3 dark:border-blue-800">
<label class="inline-flex cursor-pointer items-center gap-2 rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700">
<i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
Pin attachments
<input name="attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
</label>
<span class="ml-2 text-xs font-semibold text-zinc-500" data-helpdesk-file-label>No files pinned</span>
</div>
<div class="mt-4 flex justify-end gap-2">
<button type="button" data-helpdesk-reply-toggle="{{ $replyFormId }}" class="inline-flex items-center justify-center rounded-lg bg-slate-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-slate-700 focus:outline-none focus:ring-2 focus:ring-slate-400/70">Cancel</button>
<button type="submit" dusk="post-reply-{{ $comment->id }}" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">Post response</button>
</div>
</form>
@endif
@if ($commentReplies->isNotEmpty())
<div class="mt-4 border-l-4 border-red-500 pl-4">
@include('helpdesk::partials.comment-thread', [
'comments' => $commentReplies,
'level' => ((int) $level) + 1,
'ticket' => $currentTicket,
'canSeeInternalNotes' => $canSeeInternalNotes,
])
</div>
@endif
</div>
@if ($comment->is_internal)
<span class="rounded-full bg-amber-100 px-2.5 py-1 text-xs font-bold text-amber-800 dark:bg-amber-950 dark:text-amber-100">Internal</span>
@endif
</div>
<div class="prose prose-sm mt-3 max-w-none dark:prose-invert">
{!! $comment->body !!}
</div>
@if ($commentAttachments->isNotEmpty())
<div class="mt-3 flex flex-wrap gap-2">
@foreach ($commentAttachments as $attachment)
<a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="rounded-lg border border-zinc-200 px-3 py-1 text-xs text-zinc-600 hover:bg-zinc-50 dark:border-zinc-700 dark:text-zinc-300 dark:hover:bg-zinc-800">
{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}
</a>
@endforeach
</div>
@endif
@if ($currentTicket !== null)
<div class="mt-3 flex justify-end">
<button type="button" dusk="reply-to-comment-{{ $comment->id }}" data-helpdesk-reply-toggle="{{ $replyFormId }}" class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
<i class="fa-solid fa-reply mr-2" aria-hidden="true"></i>
Reply
</button>
</div>
<form id="{{ $replyFormId }}" method="POST" action="{{ route('helpdesk.tickets.comments.store', $currentTicket) }}" enctype="multipart/form-data" class="mt-4 hidden rounded-xl border border-blue-200 bg-blue-50 p-4 dark:border-blue-900 dark:bg-blue-950/40">
@csrf
<input type="hidden" name="parent_id" value="{{ $comment->id }}">
<label for="reply-body-{{ $comment->id }}" class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Reply</label>
<textarea id="reply-body-{{ $comment->id }}" dusk="reply-body-{{ $comment->id }}" name="commentBody" rows="4" required class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" placeholder="Write a reply..."></textarea>
<div class="mt-4 flex justify-end gap-2">
<button type="button" data-helpdesk-reply-toggle="{{ $replyFormId }}" class="inline-flex items-center justify-center rounded-lg bg-slate-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-slate-700 focus:outline-none focus:ring-2 focus:ring-slate-400/70">Cancel</button>
<button type="submit" dusk="post-reply-{{ $comment->id }}" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">Post reply</button>
</div>
</form>
@endif
@if ($commentReplies->isNotEmpty())
<div class="mt-4">
@include('helpdesk::partials.comment-thread', [
'comments' => $commentReplies,
'level' => ((int) $level) + 1,
'ticket' => $currentTicket,
])
</div>
@endif
</div>
</details>
@endif
@endforeach
</div>