workign comments strucuture

Modules/Helpdesk/Services/TicketService.php

@@ -8,6 +8,7 @@ use App\Models\User;
 use Illuminate\Http\UploadedFile;
 use Illuminate\Support\Facades\DB;
 use Illuminate\Support\Facades\Schema;
+use Illuminate\Support\Str;
 use Modules\Helpdesk\Models\Comment;
 use Modules\Helpdesk\Models\KanbanBoard;
 use Modules\Helpdesk\Models\Status;
@@ -104,12 +105,33 @@ final class TicketService
     public function comment(Ticket $ticket, User $user, string $body, bool $internal = false, array $files = [], ?int $parentId = null): Comment
     {
         return DB::transaction(function () use ($ticket, $user, $body, $internal, $files, $parentId): Comment {
+            $parent = $parentId === null
+                ? null
+                : Comment::query()
+                    ->where('ticket_id', $ticket->id)
+                    ->findOrFail($parentId);
+
+            $guid = (string) Str::uuid();
+            $unid = strtoupper(hash('sha256', $guid.'|'.$ticket->id.'|'.microtime(true)));
+            $parentUnid = $parent?->unid;
+            $rootUnid = $parent?->root_unid ?: $parentUnid ?: $unid;
+            $plainTextBody = trim(preg_replace('/\s+/', ' ', strip_tags($body)) ?: '');
+
             /** @var Comment $comment */
             $comment = $ticket->comments()->create([
                 'parent_id' => $parentId,
                 'user_id' => $user->id,
                 'body' => $body,
+                'body_text' => $plainTextBody,
                 'is_internal' => $internal,
+                'guid' => $guid,
+                'unid' => $unid,
+                'parent_unid' => $parentUnid,
+                'root_unid' => $rootUnid,
+                'originator_id' => $unid.':1',
+                'sync_sequence' => 1,
+                'sync_hash' => hash('sha256', $body),
+                'source_system' => 'wms-helpdesk',
             ]);
 
             $ticket->forceFill(['last_activity_at' => now()])->save();