{{ $ticket->reference }}
{{ $ticket->subject }}
{{ $ticket->owner?->name ?? 'Unknown' }}
{{ $ticket->agent?->name ?? 'Unassigned' }}
@if ($ticket->project)
{{ $ticket->project->title }}
@endif
@if ($ticket->team)
{{ $ticket->team->name }}
@endif
@if ($ticket->product)
{{ $ticket->product->name }}
@endif
@foreach ($ticket->tags as $tag)
{{ $tag->name }}
@endforeach
@endif
@if ($ticket->checklistItems->isNotEmpty())
@php($done = $ticket->checklistItems->where('is_completed', true)->count())
Checklist
{{ $done }}/{{ $ticket->checklistItems->count() }}
@endif
@if ($ticket->sla_first_response_breached || $ticket->sla_resolution_breached)
SLA breach
@endif