@can('update', $ticket)
    <details
        class="group rounded-xl border border-zinc-200 bg-white p-4 shadow-sm dark:border-zinc-700 dark:bg-zinc-900"
        data-helpdesk-ticket-controls>
        <summary
            class="-mx-4 -mt-4 mb-4 flex cursor-pointer list-none items-center justify-between gap-3 rounded-t-xl bg-indigo-700 px-4 py-4 text-white marker:hidden">
            <div class="flex min-w-0 items-center gap-3">
                <span
                    class="inline-flex h-12 w-12 shrink-0 items-center justify-center rounded-xl bg-indigo-950 text-white ring-1 ring-indigo-300/60 shadow-lg">
                    <i class="fa-solid fa-sliders text-lg" aria-hidden="true"></i>
                </span>

                <div class="min-w-0">
                    <h2 class="text-lg font-black uppercase tracking-wide">Ticket controls</h2>

                    <p class="text-xs font-semibold text-indigo-100">
                        Log time, assignment, status and priority
                    </p>
                </div>
            </div>

            <span
                class="inline-flex h-9 w-9 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20">
                <i class="fa-solid fa-chevron-right text-xs transition group-open:rotate-90" aria-hidden="true"></i>
            </span>
        </summary>

        @if (session('ticket-action-updated'))
            <div
                class="mb-4 rounded-lg border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
                {{ session('ticket-action-updated') }}
            </div>
        @endif

        @include('helpdesk::partials.ticket-time-timer', [
            'ticket' => $ticket,
        ])

        <form method="POST" action="{{ route('helpdesk.tickets.time-logs.store', $ticket) }}"
              class="mb-4 space-y-2">
            @csrf

            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
                   for="ticket_time_minutes">Log time</label>

            <div class="grid grid-cols-[1fr_auto] gap-2">
                <input id="ticket_time_minutes" name="minutes" type="number" min="1" max="1440"
                       placeholder="Minutes"
                       class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
                       data-dusk="ticket-time-minutes">

                <button type="submit" dusk="log-ticket-time" data-dusk="log-ticket-time"
                        class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
                    <i class="fa-solid fa-clock mr-2" aria-hidden="true"></i>
                    <span>Log</span>
                </button>
            </div>

            <textarea aria-label="Description" spellcheck="true" lang="en-GB" name="description" rows="2" placeholder="Optional work note"
                      class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
                      data-dusk="ticket-time-description"></textarea>

            @error('minutes')
            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
            @enderror

            @error('description')
            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
            @enderror
        </form>

        <form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}"
              class="mb-4 space-y-2">
            @csrf

            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
                   for="show_agent_id">Assigned agent</label>
            <select id="show_agent_id" name="agent_id"
                    class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
                    data-dusk="ticket-show-agent">
                <option value="" @selected($agent_id === null)>Unassigned</option>
                @forelse ($agents as $agent)
                    <option
                        value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }}
                        ·
                        {{ $agent->email }}</option>
                @empty
                    <option value="" disabled>No users available for assignment</option>
                @endforelse
            </select>

            @error('agent_id')
            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
            @enderror

            <button type="submit" dusk="update-agent" data-dusk="update-agent"
                    class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
                <i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
                <span>Assign agent</span>
            </button>
        </form>

        <form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}"
              class="mb-4 space-y-2"
              data-helpdesk-status-form>
            @csrf

            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
                   for="show_status_id">Status</label>
            <select id="show_status_id" name="status_id"
                    class="hd-select block min-h-10 w-full rounded-lg border border-zinc-300 bg-white px-3 py-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
                    data-dusk="ticket-show-status">
                @foreach ($statuses as $status)
                    <option
                        value="{{ $status->id }}"
                        data-is-closed="{{ $status->is_closed ? '1' : '0' }}"
                        @selected((int) $status_id === (int) $status->id)>{{ $status->name }}
                    </option>
                @endforeach
            </select>

            @error('status_id')
            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
            @enderror

            @error('closure_comment')
            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
            @enderror

            <dialog data-helpdesk-close-ticket-dialog
                    class="w-full max-w-lg rounded-2xl border border-zinc-200 bg-white p-0 shadow-2xl backdrop:bg-slate-950/70 dark:border-zinc-700 dark:bg-zinc-900">
                <div class="bg-gradient-to-r from-red-800 via-red-700 to-slate-900 px-5 py-4 text-white">
                    <div class="flex items-center gap-3">
                        <span class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-white/15 text-white ring-1 ring-white/20">
                            <i class="fa-solid fa-lock" aria-hidden="true"></i>
                        </span>
                        <div class="min-w-0">
                            <h3 class="text-base font-black tracking-tight">Close ticket</h3>
                            <p class="text-xs font-semibold text-red-100">A closure comment is required for the audit trail.</p>
                        </div>
                    </div>
                </div>

                <div class="space-y-4 p-5">
                    <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200" for="closure_comment">
                        Closure comment <span class="text-red-600">*</span>
                    </label>

                    <textarea id="closure_comment" spellcheck="true" lang="en-GB" name="closure_comment" rows="5" minlength="10" maxlength="5000"
                              placeholder="Explain what was completed, verified, or agreed before closing this ticket."
                              class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm font-semibold text-zinc-900 shadow-sm focus:border-red-500 focus:ring-red-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
                              data-helpdesk-closure-comment>{{ old('closure_comment') }}</textarea>

                    <label class="flex items-start gap-3 rounded-xl border border-emerald-200 bg-emerald-50 p-3 text-sm text-emerald-950 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100">
                        <input type="hidden" name="closure_internal" value="0">
                        <label for="sonar-input-25ff0676dc" class="visually-hidden">closure internal</label>
<input type="checkbox" name="closure_internal" value="1"
                               class="mt-1 rounded border-emerald-400 text-purple-600 focus:ring-purple-500" id="sonar-input-25ff0676dc">
                        <span>
                            <span class="block font-extrabold">Internal closure note</span>
                            <span class="mt-1 block text-xs font-semibold opacity-80">Leave unticked to save the closure as a public customer-visible response.</span>
                        </span>
                    </label>

                    <div class="flex flex-col-reverse gap-2 sm:flex-row sm:justify-end">
                        <button type="button" data-helpdesk-close-dialog-cancel
                                class="inline-flex items-center justify-center rounded-lg border border-zinc-300 bg-white px-4 py-2 text-xs font-black text-zinc-700 shadow-sm hover:bg-zinc-50 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100 dark:hover:bg-zinc-800">
                            Cancel
                        </button>
                        <button type="submit" data-helpdesk-confirm-close
                                class="inline-flex items-center justify-center rounded-lg bg-red-600 px-4 py-2 text-xs font-black text-white shadow-sm hover:bg-red-700 focus:outline-none focus:ring-2 focus:ring-red-400/70">
                            <i class="fa-solid fa-lock mr-2" aria-hidden="true"></i>
                            Close ticket
                        </button>
                    </div>
                </div>
            </dialog>

            <button type="submit" dusk="update-status"
                    class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
                <i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
                <span>Update status</span>
            </button>
        </form>

        <form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}"
              class="space-y-2">
            @csrf

            <label class="block text-xs font-bold text-zinc-700 dark:text-zinc-200"
                   for="show_priority_id">Priority</label>
            <select id="show_priority_id" name="priority_id"
                    class="hd-select block w-full rounded-lg border border-zinc-300 bg-white p-2 text-xs font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100"
                    data-dusk="ticket-show-priority">
                @foreach ($priorities as $priority)
                    <option
                        value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}
                    </option>
                @endforeach
            </select>

            @error('priority_id')
            <p class="text-xs font-bold text-red-600 dark:text-red-400">{{ $message }}</p>
            @enderror

            <button type="submit" dusk="update-priority"
                    class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
                <i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
                <span>Update priority</span>
            </button>
        </form>
    </details>

    <script>
        (() => {
            const initialiseCloseTicketDialogs = () => {
                document.querySelectorAll('[data-helpdesk-status-form]').forEach((form) => {
                    if (form.dataset.helpdeskCloseDialogInitialised === '1') {
                        return;
                    }

                    form.dataset.helpdeskCloseDialogInitialised = '1';

                    const statusSelect = form.querySelector('[data-dusk="ticket-show-status"]');
                    const dialog = form.querySelector('[data-helpdesk-close-ticket-dialog]');
                    const comment = form.querySelector('[data-helpdesk-closure-comment]');
                    const cancel = form.querySelector('[data-helpdesk-close-dialog-cancel]');
                    const originalStatus = statusSelect?.value || '';

                    if (!statusSelect || !dialog || !comment) {
                        return;
                    }

                    const selectedStatusIsClosed = () => {
                        const selectedOption = statusSelect.options[statusSelect.selectedIndex];

                        return selectedOption?.dataset?.isClosed === '1';
                    };

                    const openDialog = () => {
                        if (!dialog.open) {
                            dialog.showModal();
                        }

                        window.setTimeout(() => comment.focus(), 50);
                    };

                    statusSelect.addEventListener('change', () => {
                        if (selectedStatusIsClosed()) {
                            openDialog();
                        }
                    });

                    form.addEventListener('submit', (event) => {
                        if (!selectedStatusIsClosed() || comment.value.trim().length >= 10) {
                            return;
                        }

                        event.preventDefault();
                        openDialog();
                    });

                    cancel?.addEventListener('click', () => {
                        dialog.close();
                        statusSelect.value = originalStatus;
                        statusSelect.dispatchEvent(new Event('change', { bubbles: true }));
                    });
                });
            };

            document.addEventListener('DOMContentLoaded', initialiseCloseTicketDialogs);
            document.addEventListener('livewire:navigated', initialiseCloseTicketDialogs);
            initialiseCloseTicketDialogs();
        })();
    </script>
@endcan