<?php

declare(strict_types=1);

namespace Modules\Helpdesk\Tests\Feature;

use PHPUnit\Framework\TestCase;

final class TicketSlaOperationalDetailFilesTest extends TestCase
{
    /**
     * SLA cards must show operationally useful first-response detail.
     */
    public function test_first_response_sla_card_shows_duration_responder_and_timestamp(): void
    {
        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';

        $component = file_get_contents($componentPath);
        $view = file_get_contents($viewPath);

        self::assertIsString($component);
        self::assertIsString($view);
        self::assertStringContainsString('firstResponseSlaDetail', $component);
        self::assertStringContainsString('Responded in ', $component);
        self::assertStringContainsString('firstResponderName', $component);
        self::assertStringContainsString('Responder', $view);
        self::assertStringContainsString('Responded at', $view);
    }

    /**
     * SLA cards should use clear met, due-soon and breached states.
     */
    public function test_sla_cards_have_colour_coded_state_helpers(): void
    {
        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';

        $component = file_get_contents($componentPath);
        $view = file_get_contents($viewPath);

        self::assertIsString($component);
        self::assertIsString($view);
        self::assertStringContainsString('firstResponseIsDueSoon', $component);
        self::assertStringContainsString('resolutionIsDueSoon', $component);
        self::assertStringContainsString('firstResponseSlaClasses', $view);
        self::assertStringContainsString('resolutionSlaClasses', $view);
        self::assertStringContainsString('border-amber-300', $component);
        self::assertStringContainsString('border-red-300', $component);
        self::assertStringContainsString('border-emerald-200', $component);
    }

    /**
     * The ticket page should expose an SLA audit trail for support managers.
     */
    public function test_sla_audit_trail_is_visible_on_ticket_page(): void
    {
        $servicePath = dirname(__DIR__, 2) . '/Services/SlaService.php';
        $viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';

        $service = file_get_contents($servicePath);
        $view = file_get_contents($viewPath);

        self::assertIsString($service);
        self::assertIsString($view);
        self::assertStringContainsString('SLA audit trail', $view);
        self::assertStringContainsString('$ticket->slaEvents->take(5)', $view);
        self::assertStringContainsString('actor_name', $service);
        self::assertStringContainsString('response_seconds', $service);
        self::assertStringContainsString('resolved_seconds', $service);
    }

    /**
     * Public reply counts must include threaded public replies, not only root comments.
     */
    public function test_public_reply_count_uses_all_ticket_comments(): void
    {
        $componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';

        $component = file_get_contents($componentPath);

        self::assertIsString($component);
        self::assertStringContainsString('Comment::query()', $component);
        self::assertStringContainsString("where('ticket_id', \$ticket->id)", $component);
        self::assertStringContainsString("\$comments->where('is_internal', false)->count()", $component);
        self::assertStringNotContainsString('$ticket->comments()
            ->active()', $component);
    }
}