env('HELPDESK_ROUTE_PREFIX', 'helpdesk'), 'middleware' => ['web', 'auth'], 'disk' => env('HELPDESK_ATTACHMENTS_DISK', 'helpdesk'), 'max_upload_kb' => (int) env('HELPDESK_MAX_UPLOAD_KB', 10240), 'allowed_mimes' => ['md','pdf', 'png', 'jpg', 'jpeg', 'webp', 'doc', 'docx', 'xls', 'xlsx', 'txt', 'csv', 'zip'], 'default_status_slug' => 'open', 'closed_status_slug' => 'closed', ];