*/ protected $fillable = ['name', 'slug', 'color', 'description']; /** @return HasMany */ public function tickets(): HasMany { return $this->hasMany(Ticket::class, 'category_id'); } /** @return BelongsToMany */ public function agents(): BelongsToMany { return $this->belongsToMany(User::class, 'helpdesk_category_user', 'category_id', 'user_id')->withTimestamps(); } }