'Open', 'slug' => 'open', 'color' => 'blue', 'sort_order' => 10, 'is_closed' => false],
['name' => 'In Progress', 'slug' => 'in-progress', 'color' => 'amber', 'sort_order' => 20, 'is_closed' => false],
['name' => 'Waiting Customer', 'slug' => 'waiting-customer', 'color' => 'purple', 'sort_order' => 30, 'is_closed' => false],
['name' => 'Closed', 'slug' => 'closed', 'color' => 'green', 'sort_order' => 90, 'is_closed' => true],
] as $row) {
Status::query()->updateOrCreate(['slug' => $row['slug']], $row);
}
foreach ([
['name' => 'Low', 'slug' => 'low', 'color' => 'zinc', 'sort_order' => 10],
['name' => 'Normal', 'slug' => 'normal', 'color' => 'blue', 'sort_order' => 20],
['name' => 'High', 'slug' => 'high', 'color' => 'orange', 'sort_order' => 30],
['name' => 'Critical', 'slug' => 'critical', 'color' => 'red', 'sort_order' => 40],
] as $row) {
Priority::query()->updateOrCreate(['slug' => $row['slug']], $row);
}
foreach (['General Support', 'Software', 'Hardware', 'Access Request', 'Incident'] as $name) {
Category::query()->updateOrCreate(['slug' => Str::slug($name)], ['name' => $name, 'color' => 'blue']);
}
$team = Team::query()->updateOrCreate(['slug' => 'support'], [
'name' => 'Support',
'color' => 'indigo',
'description' => 'Default support team for helpdesk tickets.',
]);
Project::query()->updateOrCreate(['slug' => 'internal-helpdesk'], [
'team_id' => $team->id,
'title' => 'Internal Helpdesk',
'color' => 'blue',
'description' => 'Default project for internal helpdesk tickets.',
]);
foreach ([
['name' => 'Ticket raised requester notice', 'event' => 'ticket.created', 'subject' => 'Ticket {{ ticket.reference }} has been raised', 'html_body' => 'Hello {{ requester.name }},
Your ticket {{ ticket.reference }} has been raised successfully.
Subject: {{ ticket.subject }}
Priority: {{ ticket.priority }}
', 'to_role' => 'requester'],
['name' => 'Ticket updated requester notice', 'event' => 'ticket.updated', 'subject' => 'Ticket {{ ticket.reference }} has been updated', 'html_body' => 'Hello {{ requester.name }},
Your ticket {{ ticket.reference }} has been updated.
Status: {{ ticket.status }}
Priority: {{ ticket.priority }}
', 'to_role' => 'requester'],
['name' => 'Ticket response requester notice', 'event' => 'ticket.commented', 'subject' => 'New response on ticket {{ ticket.reference }}', 'html_body' => 'Hello {{ requester.name }},
A new response has been added to {{ ticket.reference }}.
Subject: {{ ticket.subject }}
', 'to_role' => 'requester'],
['name' => 'Ticket closed requester notice', 'event' => 'ticket.closed', 'subject' => 'Ticket {{ ticket.reference }} has been closed', 'html_body' => 'Hello {{ requester.name }},
Your ticket {{ ticket.reference }} has been closed.
Thank you for using the support desk.
', 'to_role' => 'requester'],
] as $template) {
WorkflowTemplate::query()->updateOrCreate(
['name' => $template['name'], 'event' => $template['event']],
$template + ['text_body' => null, 'cc' => null, 'bcc' => null, 'is_active' => true]
);
}
}
}