- version: 0.7.0
  date: 2026-06-22
  type: feature
  summary: Add database-backed user-specific ticket timer controls.
  changes:
    - Added a Helpdesk TicketTimer Livewire component using the established Modules/Helpdesk/Livewire path.
    - Added persistent started_at, ended_at, and duration_seconds fields to existing helpdesk time logs where available.
    - Added a reusable Blade include for placing the timer above the existing manual time log form.
    - Added regression tests for module path, Livewire view root safety, and non-session timer state.
- version: 1.9.30
  date: 2026-06-23
  type: bugfix
  summary: Clean up Helpdesk timer UI state and remove duplicate timer display code.
  changes:
    - Replaced the oversized timer display with a compact professional ticket timer panel.
    - Hid the elapsed timer before start and after end so it only displays while a timer is active.
    - Added an inline loaded browser timer updater in the Livewire view instead of an unused standalone JavaScript file.
    - Removed duplicate running timer summary and MutationObserver logic from ticket controls.
    - Registered the timer Livewire component with the helpdesk.ticket-timer alias.
    - Removed duplicate Resources/views/views timer files and macOS artefacts from the clean module.
    - Added file-level regression coverage for the timer UI cleanup.
- version: 1.9.31
  date: 2026-06-23
  type: bugfix
  summary: Reduce Helpdesk start timer button size.
  changes:
    - Made the inactive-state Start timer button more compact while preserving accessible focus and loading states.
    - Kept the timer display hidden before start and after end, with no new standalone JavaScript files.
- version: 1.9.32
  date: 2026-06-23
  type: bugfix
  summary: Widen Helpdesk start timer button so the label fits on one line.
  changes:
    - Updated the inactive Start timer action with a minimum width and no-wrap text so the label does not split.
    - Preserved the clean inline timer display behaviour with no unused standalone JavaScript file.

- version: 1.9.33
  date: 2026-06-23
  type: bugfix
  summary: Widen Helpdesk end timer button so the label fits on one line.
  changes:
    - Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
    - Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
- version: 1.9.34
  date: 2026-06-23
  type: bugfix
  summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
  changes:
    - Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
    - Added the same visibility selector to threaded response forms so replies can be made public deliberately.
    - Added public/internal badges to conversation entries so response visibility is obvious after posting.
    - Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.

- version: 1.9.35
  date: 2026-06-23
  type: bugfix
  summary: Fix Helpdesk first-response SLA status after public replies.
  changes:
    - Updated public Helpdesk responses so they satisfy the first-response SLA state instead of only increasing the public reply counter.
    - Added first-response SLA synchronisation for existing tickets that already have public replies but a missing first_response_at value.
    - Improved the SLA card wording so pending tickets say Awaiting public reply and responded tickets show Responded.
    - Added regression coverage for public response SLA state and preserved append-only changelog history.

- version: 1.9.36
  date: 2026-06-23
  type: feature
  summary: Add operational SLA status detail to Helpdesk ticket pages.
  changes:
    - Added first-response SLA wording that shows Responded, Responded late, Due soon, Breached, or Awaiting public reply as appropriate.
    - Added responded-in duration, first responder name, and first public response timestamp to the SLA panel.
    - Added resolution SLA wording with resolved-in duration and matching met, due-soon, and breached colour states.
    - Added a compact SLA audit trail showing recorded SLA events, due times, breach/met state, and actor details where available.
    - Updated public reply counting to include threaded public replies as well as root comments.
    - Preserved append-only changelog history.