- version: 0.7.0
  date: 2026-06-22
  type: feature
  summary: Add database-backed user-specific ticket timer controls.
  changes:
    - Added a Helpdesk TicketTimer Livewire component using the established Modules/Helpdesk/Livewire path.
    - Added persistent started_at, ended_at, and duration_seconds fields to existing helpdesk time logs where available.
    - Added a reusable Blade include for placing the timer above the existing manual time log form.
    - Added regression tests for module path, Livewire view root safety, and non-session timer state.
- version: 1.9.30
  date: 2026-06-23
  type: bugfix
  summary: Clean up Helpdesk timer UI state and remove duplicate timer display code.
  changes:
    - Replaced the oversized timer display with a compact professional ticket timer panel.
    - Hid the elapsed timer before start and after end so it only displays while a timer is active.
    - Added an inline loaded browser timer updater in the Livewire view instead of an unused standalone JavaScript file.
    - Removed duplicate running timer summary and MutationObserver logic from ticket controls.
    - Registered the timer Livewire component with the helpdesk.ticket-timer alias.
    - Removed duplicate Resources/views/views timer files and macOS artefacts from the clean module.
    - Added file-level regression coverage for the timer UI cleanup.
- version: 1.9.31
  date: 2026-06-23
  type: bugfix
  summary: Reduce Helpdesk start timer button size.
  changes:
    - Made the inactive-state Start timer button more compact while preserving accessible focus and loading states.
    - Kept the timer display hidden before start and after end, with no new standalone JavaScript files.
- version: 1.9.32
  date: 2026-06-23
  type: bugfix
  summary: Widen Helpdesk start timer button so the label fits on one line.
  changes:
    - Updated the inactive Start timer action with a minimum width and no-wrap text so the label does not split.
    - Preserved the clean inline timer display behaviour with no unused standalone JavaScript file.

- version: 1.9.33
  date: 2026-06-23
  type: bugfix
  summary: Widen Helpdesk end timer button so the label fits on one line.
  changes:
    - Updated the active End timer action with the same minimum width and no-wrap text treatment as the Start timer button.
    - Preserved the inline timer updater and avoided adding unused standalone JavaScript files.
- version: 1.9.34
  date: 2026-06-23
  type: bugfix
  summary: Add explicit public/internal response controls to Helpdesk ticket conversations.
  changes:
    - Added a clear Public reply versus Internal note visibility selector to the main ticket response form.
    - Added the same visibility selector to threaded response forms so replies can be made public deliberately.
    - Added public/internal badges to conversation entries so response visibility is obvious after posting.
    - Preserved append-only changelog history and avoided adding unused JavaScript or orphan files.

- version: 1.9.35
  date: 2026-06-23
  type: bugfix
  summary: Fix Helpdesk first-response SLA status after public replies.
  changes:
    - Updated public Helpdesk responses so they satisfy the first-response SLA state instead of only increasing the public reply counter.
    - Added first-response SLA synchronisation for existing tickets that already have public replies but a missing first_response_at value.
    - Improved the SLA card wording so pending tickets say Awaiting public reply and responded tickets show Responded.
    - Added regression coverage for public response SLA state and preserved append-only changelog history.

- version: 1.9.36
  date: 2026-06-23
  type: feature
  summary: Add operational SLA status detail to Helpdesk ticket pages.
  changes:
    - Added first-response SLA wording that shows Responded, Responded late, Due soon, Breached, or Awaiting public reply as appropriate.
    - Added responded-in duration, first responder name, and first public response timestamp to the SLA panel.
    - Added resolution SLA wording with resolved-in duration and matching met, due-soon, and breached colour states.
    - Added a compact SLA audit trail showing recorded SLA events, due times, breach/met state, and actor details where available.
    - Updated public reply counting to include threaded public replies as well as root comments.
    - Preserved append-only changelog history.

- version: 1.9.37
  date: 2026-06-23
  type: documentation
  summary: Add Helpdesk module README instructions for closing tickets and SLA response handling.
  changes:
    - Added a base module README documenting how to close tickets with a mandatory closure comment.
    - Documented Public Reply versus Internal Note usage for responses and SLA handling.
    - Documented recommended close-ticket UI behaviour, closure templates, SLA meanings, audit expectations, reopening guidance, and Helpdesk development standards.
    - Preserved append-only changelog history.

- version: 1.9.38
  date: 2026-06-23
  type: bugfix
  summary: Enforce mandatory closure comments when closing Helpdesk tickets.
  changes:
    - Added a close-ticket confirmation dialog that opens when a closed status is selected without a closure comment.
    - Added server-side validation so closed statuses cannot be saved without a meaningful closure comment.
    - Stored the closure comment as a Helpdesk response with Public Reply as the default visibility and Internal Note as an explicit option.
    - Updated the status control UI with closed-status metadata and accessible modal controls.
    - Added regression tests for blocked closure without a comment and successful closure with an auditable comment.
    - Preserved append-only changelog history.

- version: 1.9.39
  date: 2026-06-23
  type: bugfix
  summary: Fix Helpdesk ticket create editor body synchronisation.
  changes:
    - Updated the ticket creation rich-text Details editor so content is pushed into the Livewire body property before validation.
    - Added Livewire navigation-safe editor initialisation so the sync logic works after wire:navigate page changes.
    - Added input, keyup, paste, blur, and submit-capture synchronisation to prevent false "body field is required" validation failures.
    - Changed the hidden body field to live Livewire binding so the server receives the latest editor content without requiring a page reload.
    - Preserved append-only changelog history.

- version: 1.9.40
  date: 2026-06-23
  type: bugfix
  summary: Prevent duplicate Helpdesk ticket references during ticket creation.
  changes:
    - Updated Helpdesk ticket reference generation to use the highest existing yearly reference suffix instead of the latest database row id.
    - Added a PostgreSQL transaction-level advisory lock around reference generation to reduce concurrent ticket creation collisions.
    - Added retry handling around ticket creation so reference unique-index collisions do not produce a user-facing 500 error.
    - Added regression coverage for out-of-order ticket references so lower references cannot be reused accidentally.
    - Preserved append-only changelog history.

- version: 1.9.41
  date: 2026-06-23
  type: bugfix
  summary: Fix Helpdesk ticket reference collisions caused by soft-deleted references and remove category agent N+1 queries.
  changes:
    - Updated ticket reference generation to include soft-deleted tickets and bypass global scopes when calculating the highest yearly reference suffix.
    - Preserved the PostgreSQL advisory transaction lock and collision retry behaviour while preventing deleted references from being reused against the unique index.
    - Eager-loaded category agents where categories are used by ticket creation/editing and agent assignment logic to remove the detected N+1 query warning.
    - Added regression coverage to ensure soft-deleted ticket references are never reused.
    - Preserved append-only changelog history.

- version: 1.9.42
  date: 2026-06-23
  type: bugfix
  summary: Stop premature Helpdesk ticket create validation and single-click submit failures.
  changes:
    - Moved TicketCreate validation from Livewire attribute-based live validation to submit-only rules so errors appear only after Create Ticket is clicked.
    - Changed the hidden rich-text Details body field away from live model updates to prevent a pre-submit $commit request from racing the save action.
    - Kept the editor submit synchronisation so the latest rich-text content is copied into the Livewire body property before validation.
    - Added an isSaving guard and save-target loading state so duplicate clicks cannot create duplicate submit attempts.
    - Added regression coverage proving draft edits do not fire validation before submit.
    - Preserved append-only changelog history.

- version: 1.9.43
  date: 2026-06-23
  type: feature
  summary: Add Helpdesk stabilisation pack for spellcheck, durable ticket references, workflow documentation and regression coverage.
  changes:
    - Added a dedicated helpdesk_ticket_sequences migration so ticket references use a durable yearly sequence instead of relying only on scanning existing tickets.
    - Updated TicketReferenceService to lock and increment the yearly sequence row inside the ticket creation transaction while still seeding the initial value from active and soft-deleted ticket references.
    - Enabled browser-native spell checking on ticket creation, public replies, threaded replies, timer notes and closure comments.
    - Added README workflow instructions for create, public reply, internal note, close, reopen, SLA, timers, attachments, spell checking and ticket reference sequencing.
    - Added regression coverage for the sequence implementation, spellcheck wiring and documented stabilised workflows.
    - Preserved append-only changelog history.

- version: 1.9.44
  date: 2026-06-23
  type: bugfix
  summary: Make Helpdesk ticket create spellcheck visible and repair Clear button DOM reset behaviour.
  changes:
    - Added a visible Spellcheck on badge and explanatory helper text to the ticket Details editor so users can see browser spellcheck is active.
    - Updated the Create Ticket Clear action with a loading state and Dusk hook.
    - Added inline reset handling for the rich-text editor, hidden body field, subject field, attachments, Select2 controls and date picker controls after the Livewire clear event.
    - Added regression coverage to prevent the visible spellcheck marker and clear-form reset wiring from being removed accidentally.
    - Preserved append-only changelog history.

- version: 1.9.45
  date: 2026-06-23
  type: bugfix
  summary: Make Helpdesk spellcheck suggestions available through native text areas.
  changes:
    - Replaced the ticket create Details rich contenteditable surface with a native spellcheck text area so browser spelling suggestions are available from the context menu.
    - Replaced the main ticket reply rich contenteditable surface with a native spellcheck text area for consistent right-click and Ctrl-click spelling suggestions.
    - Kept hidden Livewire body synchronisation for ticket creation so submit-only validation and single-click create behaviour are preserved.
    - Updated README guidance to explain how browser spellcheck suggestions are accessed.
    - Updated regression coverage for visible spellcheck suggestion guidance.
    - Preserved append-only changelog history.

- version: 1.9.46
  date: 2026-06-23
  changes:
    - Restored rich text HTML controls for ticket details and main ticket replies.
    - Enabled inline browser spellcheck on contenteditable rich editor areas without replacing the editor with plain textareas.
    - Fixed ticket create clear action so configured defaults are preserved while subject, details, tags and attachments are cleared.
    - Fixed close-ticket modal so selecting a closed status opens the professional closure prompt on the first interaction.
    - Preserved the mandatory closure comment workflow and public/internal closure visibility behaviour.
    - Added regression coverage notes for rich editor, clear defaults and close-modal workflow.
- version: 1.9.47
  date: 2026-06-23
  changes:
    - Preserved the rich HTML editor controls while keeping browser-native spellcheck enabled.
    - Documented that fake inline spellcheck must not replace the rich editor.
    - Refreshed ticket time aggregates and the time-log modal after timer start and stop without requiring a page reload.
    - Added regression coverage for timer refresh and spellcheck/editor boundary behaviour.