Helpdesk workflow

Kanban board

Drag tickets between configured statuses. Add, rename and order boards from Helpdesk Settings → Statuses.

New ticket Configure boards List view

@if (session('success'))

@endif

@foreach ($statuses as $status) @php($tickets = $ticketsByStatus[$status->id] ?? collect())

{{ $tickets->count() }} tickets

@if ($status->is_closed) Closed @endif

@forelse ($tickets as $ticket)

{{ $ticket->reference }} ⋮⋮

@if ($ticket->priority) {{ $ticket->priority->name }} @endif

Owner: {{ $ticket->owner?->name ?? 'Unknown' }}

Agent: {{ $ticket->agent?->name ?? 'Unassigned' }}

@if ($ticket->project)

Project: {{ $ticket->project->title }}

@endif @if ($ticket->team)

Team: {{ $ticket->team->name }}

@endif

Open @can('update', $ticket) Edit @endcan

@empty

Drop tickets here to move them to {{ $status->name }}.

@endforelse

@endforeach