Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}

Back @can('update', $ticket) Edit @endcan

{!! $ticket->body !!}

@if ($ticket->attachments->isNotEmpty())

Ticket attachments

@foreach ($ticket->attachments as $attachment)

@endforeach

@endif

Conversation

@if ($ticket->comments->isNotEmpty()) @include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0]) @else

No responses yet.

@endif

Add reply

@if ($cannedResponses->isNotEmpty())

@foreach ($cannedResponses as $response) @endforeach

@endif @can('update', $ticket)

@endcan

Attach files @error('attachments.*')

@enderror

Ticket details

Category: {{ $ticket->category?->name ?? 'None' }}
Project: {{ $ticket->project?->title ?? 'None' }}
Product/service: {{ $ticket->product?->name ?? 'None' }}
Team: {{ $ticket->team?->name ?? 'None' }}
Created: {{ $ticket->created_at->format('d M Y H:i') }}
Due: {{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}

SLA metrics

First response

{{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}

Due {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}

Resolution

Due {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}

Public replies

Minutes logged

Requester profile

Name: {{ $ticket->owner?->name ?? 'Unknown' }}
Email: {{ $ticket->owner?->email ?? 'None' }}
Company: {{ $ticket->owner?->company?->name ?? 'Current company' }}

@if ($ticket->tags->isNotEmpty())

@foreach ($ticket->tags as $tag) {{ $tag->name }} @endforeach

@endif

@if ($ticket->checklistItems->isNotEmpty())

@php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())

Checklist

{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}

@foreach ($ticket->checklistItems as $item) is_completed) class="mt-1 rounded border-zinc-300"> {{ $item->title }} @endforeach

@endif

Git commits

@forelse ($ticket->gitCommits as $commit)

{{ $commit->short_hash }} · {{ $commit->repository?->name }}

@empty

No commits linked.

@endforelse

@can('update', $ticket)

Agent actions

@foreach ($statuses as $status) @endforeach

@foreach ($priorities as $priority) @endforeach

@endcan

{{ $ticket->subject }}

Ticket attachments

Conversation

Add reply