<?php

declare(strict_types=1);

namespace Modules\Helpdesk\Services;

use App\Models\User;
use Modules\Helpdesk\Models\Ticket;

final class CannedResponseRenderer
{
    public function render(string $template, Ticket $ticket, ?User $actor = null): string
    {
        $ticket->loadMissing(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']);

        return strtr($template, [
            '{{ ticket.reference }}' => $ticket->reference,
            '{{ ticket.subject }}' => $ticket->subject,
            '{{ ticket.status }}' => (string) ($ticket->status?->name ?? ''),
            '{{ ticket.priority }}' => (string) ($ticket->priority?->name ?? ''),
            '{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
            '{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
            '{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
            '{{ requester.name }}' => (string) ($ticket->owner?->name ?? ''),
            '{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
            '{{ actor.name }}' => (string) ($actor?->name ?? ''),
            '{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
        ]);
    }
}