@php
    $currentUser = auth()->user();
    $currentCompany = $currentUser?->company;
    $canSeeInternalNotes = (bool) ($currentCompany?->is_system_company ?? false)
        || \Illuminate\Support\Str::lower((string) ($currentCompany?->slug ?? '')) === 'mpba-limited'
        || \Illuminate\Support\Str::contains(\Illuminate\Support\Str::lower((string) ($currentCompany?->name ?? '')), 'mpba');
    $visibleCommentCount = $ticket->comments->count();
@endphp

<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-show">
    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                <div>
                    <div class="mb-2 flex flex-wrap items-center gap-2">
                        <span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
                        <flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
                        <flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
                    </div>
                    <h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
                    <p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
                </div>
                <div class="flex flex-wrap gap-2">
                    <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
                        <i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
                    </a>
                    @can('update', $ticket)
                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700">
                            <i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i> Edit
                        </a>
                    @endcan
                </div>
            </div>
        </div>
    </div>

    <div class="grid gap-6 lg:grid-cols-3">
        <div class="space-y-6 lg:col-span-2">
            <article class="overflow-hidden rounded-[2rem] border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <div class="bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-7 py-8 text-white sm:px-10">
                    <div class="flex flex-col gap-6 xl:flex-row xl:items-center xl:justify-between">
                        <div class="flex min-w-0 items-start gap-5">
                            <span class="inline-flex h-14 w-14 shrink-0 items-center justify-center rounded-2xl bg-blue-500/20 text-white ring-1 ring-white/25 shadow-lg shadow-black/20">
                                <i class="fa-solid fa-file-lines text-xl" aria-hidden="true"></i>
                            </span>
                            <div class="min-w-0 space-y-2">
                                <p class="text-xs font-black uppercase tracking-[0.22em] text-blue-200">Ticket document</p>
                                <h2 class="text-2xl font-extrabold tracking-tight text-white sm:text-3xl">Request details</h2>
                                <p class="max-w-4xl text-base font-medium leading-7 text-blue-50/90">Original request content recorded against this helpdesk ticket.</p>
                            </div>
                        </div>

                        <span class="inline-flex w-fit shrink-0 items-center gap-3 rounded-2xl bg-white/15 px-5 py-3 text-base font-extrabold text-blue-50 ring-1 ring-white/20 shadow-sm">
                            <i class="fa-solid fa-hashtag" aria-hidden="true"></i>
                            {{ $ticket->reference }}
                        </span>
                    </div>
                </div>

                <div class="p-7 sm:p-10">
                    <div class="hd-ticket-body-card min-h-[18rem] rounded-[1.75rem] border border-zinc-200 bg-zinc-50/80 px-8 py-9 text-zinc-900 shadow-inner dark:border-zinc-700 dark:bg-zinc-950/80 dark:text-zinc-100 sm:min-h-[24rem] sm:px-10 sm:py-10">
                        <div class="prose max-w-none text-lg leading-9 dark:prose-invert sm:text-xl sm:leading-10">
                            {!! $ticket->body !!}
                        </div>
                    </div>
                </div>
            </article>

            <details open class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-supporting-files-card>
                <summary class="flex cursor-pointer list-none items-center justify-between gap-5 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-7 py-7 text-white marker:hidden sm:px-9">
                    <div class="flex min-w-0 items-start gap-5">
                        <span class="inline-flex h-14 w-14 shrink-0 items-center justify-center rounded-2xl bg-blue-500/25 text-white ring-1 ring-white/20 shadow-lg shadow-black/20">
                            <i class="fa-solid fa-paperclip text-xl" aria-hidden="true"></i>
                        </span>
                        <div class="min-w-0 space-y-2">
                            <p class="text-xs font-black uppercase tracking-[0.22em] text-blue-200">Attachments</p>
                            <h2 class="text-2xl font-extrabold tracking-tight sm:text-3xl">Supporting files</h2>
                            <p class="text-base font-medium leading-7 text-blue-50/85">Pin screenshots, logs and supporting documents directly to this ticket.</p>
                        </div>
                    </div>

                    <span class="inline-flex shrink-0 items-center gap-3 rounded-2xl bg-white/15 px-5 py-3 text-base font-extrabold ring-1 ring-white/20 shadow-sm">
                        <i class="fa-solid fa-paperclip text-sm" aria-hidden="true"></i>
                        {{ $ticket->attachments->count() }} file{{ $ticket->attachments->count() === 1 ? '' : 's' }}
                        <i class="fa-solid fa-chevron-right transition group-open:rotate-90" aria-hidden="true"></i>
                    </span>
                </summary>

                <div class="space-y-5 p-6">
                    @can('update', $ticket)
                        <form method="POST" action="{{ route('helpdesk.tickets.attachments.store', $ticket) }}" enctype="multipart/form-data" class="rounded-2xl border border-blue-500/25 bg-slate-950/70 p-5 shadow-sm" data-helpdesk-ticket-attachment-form>
                            @csrf
                            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                                <div class="min-w-0">
                                    <p class="text-sm font-black uppercase tracking-[0.22em] text-blue-200">Add files</p>
                                    <p class="mt-1 text-sm font-semibold text-slate-200" data-helpdesk-file-label>No files selected</p>
                                </div>
                                <div class="flex flex-col gap-3 sm:flex-row sm:items-center">
                                    <label data-helpdesk-file-button class="hd-attachment-action">
                                        <i class="fa-solid fa-paperclip" aria-hidden="true"></i>
                                        <span>Choose files</span>
                                        <input name="attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
                                    </label>
                                    <button type="submit" class="hd-attachment-action hd-attachment-action-upload">
                                        <i class="fa-solid fa-upload" aria-hidden="true"></i>
                                        <span>Upload</span>
                                    </button>
                                </div>
                            </div>
                            @error('attachments')
                                <p class="mt-3 text-sm font-semibold text-red-300">{{ $message }}</p>
                            @enderror
                            @error('attachments.*')
                                <p class="mt-3 text-sm font-semibold text-red-300">{{ $message }}</p>
                            @enderror
                        </form>
                    @endcan

                    @if ($ticket->attachments->isEmpty())
                        <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-sm font-semibold text-zinc-500 dark:border-zinc-700">No supporting files have been attached yet.</div>
                    @else
                        <div class="grid gap-3 sm:grid-cols-2">
                            @foreach ($ticket->attachments as $attachment)
                                <a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="group flex items-center justify-between gap-4 rounded-xl border border-zinc-200 p-4 text-sm transition hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
                                    <span class="min-w-0">
                                        <span class="block truncate font-bold text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}</span>
                                        <span class="block text-xs text-zinc-500">{{ Number::fileSize($attachment->size ?? $attachment->size_bytes ?? 0) }}</span>
                                    </span>
                                    <span class="inline-flex h-10 w-10 shrink-0 items-center justify-center rounded-xl bg-zinc-100 text-zinc-700 transition group-hover:bg-blue-600 group-hover:text-white dark:bg-zinc-800 dark:text-zinc-200">
                                        <i class="fa-solid fa-download" aria-hidden="true"></i>
                                    </span>
                                </a>
                            @endforeach
                        </div>
                    @endif
                </div>
            </details>

            <section class="space-y-4">
                <details class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-conversation-section>
                    <summary class="flex cursor-pointer list-none items-center justify-between gap-5 bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-7 py-7 text-white marker:hidden sm:px-9">
                        <div class="flex min-w-0 items-start gap-5">
                            <span class="inline-flex h-14 w-14 shrink-0 items-center justify-center rounded-2xl bg-blue-500/25 text-white ring-1 ring-white/20 shadow-lg shadow-black/20">
                                <i class="fa-solid fa-comments text-xl" aria-hidden="true"></i>
                            </span>
                            <div class="min-w-0 space-y-2">
                                <p class="text-xs font-black uppercase tracking-[0.22em] text-blue-200">Conversation</p>
                                <h2 class="text-2xl font-extrabold tracking-tight sm:text-3xl">Document responses</h2>
                                <p class="text-base font-medium leading-7 text-blue-50/85">Lotus Notes-style document responses and replies.</p>
                            </div>
                        </div>
                        <span class="inline-flex shrink-0 items-center gap-3 rounded-2xl bg-white/15 px-5 py-3 text-base font-extrabold ring-1 ring-white/20 shadow-sm">
                            {{ $visibleCommentCount }} item{{ $visibleCommentCount === 1 ? '' : 's' }}
                            <i class="fa-solid fa-chevron-right transition group-open:rotate-90" aria-hidden="true"></i>
                        </span>
                    </summary>

                    <div class="space-y-4 p-5">
                        <div class="grid gap-3 md:grid-cols-[1fr_auto]">
                            <label class="sr-only" for="helpdesk-comment-search">Search comments</label>
                            <input id="helpdesk-comment-search" type="search" placeholder="Search comments by subject, author, text or technical reference..." class="block w-full rounded-xl border border-zinc-300 bg-white px-3 py-2 text-sm text-zinc-900 shadow-sm focus:border-red-500 focus:ring-red-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-helpdesk-comment-search>
                            <div class="flex flex-wrap items-center gap-2">
                                <button type="button" class="inline-flex items-center justify-center rounded-xl bg-red-600 px-4 py-2 text-sm font-bold text-white shadow-sm hover:bg-red-700" data-helpdesk-expand-comments>
                                    <i class="fa-solid fa-up-right-and-down-left-from-center mr-2" aria-hidden="true"></i>
                                    Expand all
                                </button>
                                <button type="button" class="hidden items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-bold text-white shadow-sm hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2 dark:bg-blue-500 dark:hover:bg-blue-400 dark:focus:ring-blue-400 dark:focus:ring-offset-zinc-900" data-helpdesk-collapse-comments>
                                    <i class="fa-solid fa-down-left-and-up-right-to-center mr-2" aria-hidden="true"></i>
                                    Collapse all
                                </button>
                            </div>
                        </div>

                        @if ($ticket->comments->isNotEmpty())
                            @include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0, 'ticket' => $ticket, 'canSeeInternalNotes' => $canSeeInternalNotes])
                        @else
                            <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
                        @endif
                    </div>
                </details>
            </section>

            <form method="POST" action="{{ route('helpdesk.tickets.comments.store', $ticket) }}" enctype="multipart/form-data" class="overflow-hidden rounded-[2rem] border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-comment-form>
                @csrf
                <div class="bg-gradient-to-r from-slate-950 via-blue-950 to-slate-900 px-7 py-8 text-white sm:px-10">
                    <div class="flex min-w-0 items-start gap-5">
                        <span class="inline-flex h-14 w-14 shrink-0 items-center justify-center rounded-2xl bg-blue-500/20 text-white ring-1 ring-white/25 shadow-lg shadow-black/20">
                            <i class="fa-solid fa-square-plus text-xl" aria-hidden="true"></i>
                        </span>
                        <div class="min-w-0 space-y-2">
                            <p class="text-xs font-black uppercase tracking-[0.22em] text-blue-200">Response document</p>
                            <h2 class="text-2xl font-extrabold tracking-tight text-white sm:text-3xl">Add reply</h2>
                            <p class="max-w-4xl text-base font-medium leading-7 text-blue-50/90">Create a response, internal MPBA note or threaded document reply.</p>
                        </div>
                    </div>
                </div>

                <div class="space-y-7 p-7 sm:p-10">
                @if (session('ticket-comment-added'))
                    <div class="mb-4 rounded-xl border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
                        {{ session('ticket-comment-added') }}
                    </div>
                @endif
                @if ($errors->any())
                    <div class="mb-4 rounded-xl border border-red-200 bg-red-50 px-3 py-2 text-sm font-bold text-red-800 dark:border-red-800 dark:bg-red-950 dark:text-red-100">
                        {{ $errors->first() }}
                    </div>
                @endif

                @php
                    $cannedResponseBodies = $cannedResponses->mapWithKeys(function ($response) use ($ticket, $currentUser) {
                        $body = (string) $response->body;

                        $body = strtr($body, [
                            '{{ ticket.reference }}' => e((string) ($ticket->reference ?? '')),
                            '{{ ticket.subject }}' => e((string) ($ticket->subject ?? '')),
                            '{{ ticket.status }}' => e((string) ($ticket->status?->name ?? '')),
                            '{{ ticket.priority }}' => e((string) ($ticket->priority?->name ?? '')),
                            '{{ ticket.category }}' => e((string) ($ticket->category?->name ?? '')),
                            '{{ ticket.project }}' => e((string) ($ticket->project?->title ?? '')),
                            '{{ ticket.team }}' => e((string) ($ticket->team?->name ?? '')),
                            '{{ requester.name }}' => e((string) ($ticket->owner?->name ?? $ticket->user?->name ?? '')),
                            '{{ agent.name }}' => e((string) ($ticket->agent?->name ?? $currentUser?->name ?? '')),
                            '{{ actor.name }}' => e((string) ($currentUser?->name ?? '')),
                            '{{ ticket.url }}' => e(route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()])),
                        ]);

                        $body = html_entity_decode($body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
                        $body = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $body) ?: '';
                        $body = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $body) ?: '';
                        $body = preg_replace('/javascript\s*:/i', '', $body) ?: '';
                        $body = strip_tags($body, '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>');

                        return [(string) $response->id => trim($body)];
                    })->all();
                @endphp

                @php
                    $cannedResponseNames = $cannedResponses->mapWithKeys(fn ($response) => [(string) $response->id => (string) $response->name])->all();
                @endphp
                <script type="application/json" id="helpdesk-canned-response-bodies">@json($cannedResponseBodies)</script>
                <script type="application/json" id="helpdesk-canned-response-names">@json($cannedResponseNames)</script>

                @if ($cannedResponses->isNotEmpty())
                    <div class="grid gap-4 md:grid-cols-[1fr_auto]">
                        <div>
                            <label for="ticket-canned-response" class="mb-3 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Canned response</label>
                            <select id="ticket-canned-response" name="canned_response_id" class="hd-select block min-h-14 w-full rounded-2xl border border-zinc-300 bg-white px-5 py-4 text-base font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-canned-response-select>
                                <option value="">Choose a saved response...</option>
                                @foreach ($cannedResponses as $response)
                                    <option value="{{ $response->id }}">{{ $response->name }}</option>
                                @endforeach
                            </select>
                        </div>
                        <div class="flex items-end">
                            <button type="button" dusk="insert-canned-response" class="inline-flex min-h-14 items-center justify-center rounded-2xl bg-blue-600 px-6 py-4 text-base font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70" data-insert-canned-response>
                                <i class="fa-solid fa-copy mr-2" aria-hidden="true"></i>
                                Insert response
                            </button>
                        </div>
                    </div>
                @endif

                @php
                    $oldCommentBody = html_entity_decode((string) old('commentBody'), ENT_QUOTES | ENT_HTML5, 'UTF-8');
                    $oldCommentBody = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $oldCommentBody) ?: '';
                    $oldCommentBody = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $oldCommentBody) ?: '';
                    $oldCommentBody = preg_replace('/javascript\s*:/i', '', $oldCommentBody) ?: '';
                    $oldCommentBody = strip_tags($oldCommentBody, '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>');
                @endphp

                <div>
                    <label for="ticket-comment-subject" class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Subject</label>
                    <input id="ticket-comment-subject" name="subject" value="{{ old('subject') }}" placeholder="Response subject" class="block min-h-14 w-full rounded-2xl border border-zinc-300 bg-white px-5 py-4 text-base font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-helpdesk-comment-subject>
                </div>

                <div>
                    <label for="ticket-comment-body-editor" class="mb-3 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Comment</label>
                    <div class="mb-2 flex flex-wrap gap-2" data-helpdesk-html-toolbar="ticket-comment-body-editor">
                        <button type="button" data-helpdesk-command="bold" class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
                        <button type="button" data-helpdesk-command="italic" class="rounded-lg border px-2 py-1 text-xs italic">I</button>
                        <button type="button" data-helpdesk-command="underline" class="rounded-lg border px-2 py-1 text-xs underline">U</button>
                        <button type="button" data-helpdesk-command="insertUnorderedList" class="rounded-lg border px-2 py-1 text-xs">List</button>
                        <button type="button" data-helpdesk-block="blockquote" class="rounded-lg border px-2 py-1 text-xs">Quote</button>
                        <button type="button" data-helpdesk-block="code" class="rounded-lg border px-2 py-1 text-xs">Code</button>
                    </div>
                    <div id="ticket-comment-body-editor" dusk="ticket-comment-editor" contenteditable="true" role="textbox" aria-multiline="true" data-helpdesk-rich-editor data-helpdesk-sync-target="ticket-comment-body" class="block min-h-[20rem] w-full rounded-[1.5rem] border border-zinc-300 bg-white p-6 text-base leading-8 text-zinc-900 shadow-sm focus:border-blue-500 focus:outline-none focus:ring-2 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100 prose max-w-none dark:prose-invert">{!! $oldCommentBody !!}</div>
                    <textarea id="ticket-comment-body" name="commentBody" required class="sr-only" tabindex="-1" aria-hidden="true">{{ $oldCommentBody }}</textarea>
                </div>

                @can('update', $ticket)
                    @if ($canSeeInternalNotes)
                        <label class="mt-4 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
                            <input type="checkbox" name="internal" value="1" @checked(old('internal')) class="rounded border-zinc-300">
                            MPBA internal note only
                        </label>
                    @endif
                @endcan


                    <div class="mt-6 flex justify-end">
                        <button dusk="post-comment" type="submit" class="inline-flex items-center justify-center rounded-xl bg-emerald-600 px-5 py-3 text-sm font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
                            <i class="fa-solid fa-comments mr-2" aria-hidden="true"></i>
                            Post reply
                        </button>
                    </div>
                </div>
            </form>

            <script>
                document.addEventListener('click', function (event) {
                    const insertButton = event.target.closest('[data-insert-canned-response]');

                    if (insertButton) {
                        const form = insertButton.closest('[data-helpdesk-comment-form]');
                        const select = form?.querySelector('[data-canned-response-select]');
                        const editor = form?.querySelector('[data-helpdesk-rich-editor]');
                        const textarea = form?.querySelector('textarea[name="commentBody"]');
                        const selected = select?.selectedOptions?.[0];
                        const subjectInput = form?.querySelector('[data-helpdesk-comment-subject]');
                        const selectedId = String(selected?.value || '');
                        const cannedResponses = getCannedResponseBodies();
                        const cannedResponseNames = getCannedResponseNames();
                        const body = normaliseCannedHtml(cannedResponses[selectedId] || selected?.dataset?.body || '');

                        if (subjectInput && selectedId !== '' && subjectInput.value.trim() === '') {
                            subjectInput.value = cannedResponseNames[selectedId] || selected?.textContent?.trim() || 'Response';
                            subjectInput.dispatchEvent(new Event('input', { bubbles: true }));
                        }

                        if (editor && textarea && body.trim() !== '') {
                            insertHtmlAtEnd(editor, body);
                            syncRichEditor(editor);
                            editor.focus();
                        }

                        return;
                    }

                    const toolbarButton = event.target.closest('[data-helpdesk-command], [data-helpdesk-block], [data-helpdesk-tag], [data-helpdesk-wrap]');

                    if (toolbarButton) {
                        const toolbar = toolbarButton.closest('[data-helpdesk-html-toolbar]');
                        const editor = document.getElementById(toolbar?.dataset?.helpdeskHtmlToolbar || '');

                        if (editor?.matches('[contenteditable="true"]')) {
                            applyRichEditorCommand(editor, toolbarButton);
                        } else if (editor) {
                            const tag = toolbarButton.dataset.helpdeskTag;
                            const before = toolbarButton.dataset.helpdeskWrap || (tag === 'ul' ? '<ul><li>' : `<${tag}>`);
                            const after = toolbarButton.dataset.helpdeskWrapEnd || (tag === 'ul' ? '</li></ul>' : `</${tag}>`);
                            wrapSelection(editor, before, after);
                        }

                        return;
                    }

                    const expandButton = event.target.closest('[data-helpdesk-expand-comments]');

                    if (expandButton) {
                        document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
                            card.open = true;
                        });
                        updateCommentToggleButtons();
                        return;
                    }

                    const collapseButton = event.target.closest('[data-helpdesk-collapse-comments]');

                    if (collapseButton) {
                        document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
                            card.open = false;
                        });
                        updateCommentToggleButtons();
                        return;
                    }

                    const replyButton = event.target.closest('[data-helpdesk-reply-toggle]');

                    if (! replyButton) {
                        return;
                    }

                    const target = document.getElementById(replyButton.dataset.helpdeskReplyToggle || '');

                    if (! target) {
                        return;
                    }

                    target.classList.toggle('hidden');

                    if (! target.classList.contains('hidden')) {
                        target.querySelector('textarea')?.focus();
                    }
                });

                document.addEventListener('submit', function (event) {
                    const form = event.target.closest('[data-helpdesk-comment-form]');

                    if (! form) {
                        return;
                    }

                    form.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => {
                        syncRichEditor(editor);
                    });
                });

                document.addEventListener('input', function (event) {
                    const richEditor = event.target.closest('[data-helpdesk-rich-editor]');

                    if (richEditor) {
                        syncRichEditor(richEditor);
                    }

                    const search = event.target.closest('[data-helpdesk-comment-search]');

                    if (search) {
                        const term = search.value.toLowerCase().trim();
                        document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
                            const match = term === '' || (card.dataset.helpdeskCommentText || '').includes(term);
                            card.classList.toggle('hidden', ! match);
                            if (match) {
                                card.open = true;
                            }
                        });
                    }

                    const fileInput = event.target.closest('[data-helpdesk-file-input]');

                    if (fileInput) {
                        const panel = fileInput.closest('[data-helpdesk-ticket-attachment-form], [data-helpdesk-comment-form], details, form');
                        const label = panel?.querySelector('[data-helpdesk-file-label]');
                        const count = fileInput.files?.length || 0;
                        const names = Array.from(fileInput.files || []).map((file) => file.name);

                        if (label) {
                            label.textContent = count === 0
                                ? 'No files selected'
                                : `${count} file${count === 1 ? '' : 's'} selected${names.length ? ': ' + names.join(', ') : ''}`;
                        }
                    }
                });

                function updateCommentToggleButtons() {
                    const commentCards = Array.from(document.querySelectorAll('[data-helpdesk-comment-card]'));
                    const expandButton = document.querySelector('[data-helpdesk-expand-comments]');
                    const collapseButton = document.querySelector('[data-helpdesk-collapse-comments]');

                    if (! expandButton || ! collapseButton) {
                        return;
                    }

                    const hasExpandableComments = commentCards.some((card) => ! card.open);
                    const hasExpandedComments = commentCards.some((card) => card.open);

                    expandButton.classList.toggle('hidden', ! hasExpandableComments);
                    expandButton.classList.toggle('inline-flex', hasExpandableComments);
                    collapseButton.classList.toggle('hidden', ! hasExpandedComments || hasExpandableComments);
                    collapseButton.classList.toggle('inline-flex', hasExpandedComments && ! hasExpandableComments);
                }

                function getCannedResponseBodies() {
                    const source = document.getElementById('helpdesk-canned-response-bodies');

                    if (! source) {
                        return {};
                    }

                    try {
                        return JSON.parse(source.textContent || '{}') || {};
                    } catch (error) {
                        console.error('Unable to read canned response bodies.', error);
                        return {};
                    }
                }

                function getCannedResponseNames() {
                    const source = document.getElementById('helpdesk-canned-response-names');

                    if (! source) {
                        return {};
                    }

                    try {
                        return JSON.parse(source.textContent || '{}') || {};
                    } catch (error) {
                        console.error('Unable to read canned response names.', error);
                        return {};
                    }
                }

                function insertHtmlAtEnd(editor, html) {
                    const current = editor.innerHTML.trim();
                    const cleaned = html.trim();

                    if (current === '' || current === '<br>') {
                        editor.innerHTML = cleaned;
                        return;
                    }

                    editor.innerHTML = current + '<p><br></p>' + cleaned;
                }

                function decodeHtmlEntities(value) {
                    const textarea = document.createElement('textarea');
                    textarea.innerHTML = value;
                    return textarea.value;
                }

                function normaliseCannedHtml(value) {
                    let decoded = decodeHtmlEntities(value || '');

                    for (let i = 0; i < 5; i += 1) {
                        if (! decoded.includes('&lt;') && ! decoded.includes('&gt;') && ! decoded.includes('&amp;lt;')) {
                            break;
                        }

                        const next = decodeHtmlEntities(decoded);

                        if (next === decoded) {
                            break;
                        }

                        decoded = next;
                    }

                    decoded = decoded.trim();

                    if (decoded === '') {
                        return '';
                    }

                    if (/<[a-z][\s\S]*>/i.test(decoded)) {
                        return decoded;
                    }

                    return decoded
                        .split(/\n{2,}/)
                        .map((paragraph) => paragraph.trim())
                        .filter((paragraph) => paragraph !== '')
                        .map((paragraph) => '<p>' + escapeHtml(paragraph).replace(/\n/g, '<br>') + '</p>')
                        .join('');
                }

                function syncRichEditor(editor) {
                    const target = document.getElementById(editor.dataset.helpdeskSyncTarget || '');

                    if (! target) {
                        return;
                    }

                    target.value = editor.innerHTML.trim();
                    target.dispatchEvent(new Event('input', { bubbles: true }));
                    target.dispatchEvent(new Event('change', { bubbles: true }));
                }

                function applyRichEditorCommand(editor, button) {
                    editor.focus();

                    const command = button.dataset.helpdeskCommand;

                    if (command) {
                        document.execCommand(command, false, null);
                        syncRichEditor(editor);
                        return;
                    }

                    const block = button.dataset.helpdeskBlock;

                    if (block === 'blockquote') {
                        document.execCommand('formatBlock', false, 'blockquote');
                        syncRichEditor(editor);
                        return;
                    }

                    if (block === 'code') {
                        const selection = window.getSelection();
                        const selected = selection && selection.toString() !== '' ? selection.toString() : 'code';
                        document.execCommand('insertHTML', false, '<code>' + escapeHtml(selected) + '</code>');
                        syncRichEditor(editor);
                    }
                }

                function escapeHtml(value) {
                    const span = document.createElement('span');
                    span.textContent = value;
                    return span.innerHTML;
                }

                document.addEventListener('DOMContentLoaded', function () {
                    document.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => syncRichEditor(editor));
                    updateCommentToggleButtons();
                });

                function wrapSelection(textarea, before, after) {
                    const start = textarea.selectionStart || 0;
                    const end = textarea.selectionEnd || 0;
                    const selected = textarea.value.substring(start, end) || 'text';
                    textarea.value = textarea.value.substring(0, start) + before + selected + after + textarea.value.substring(end);
                    textarea.focus();
                    textarea.setSelectionRange(start + before.length, start + before.length + selected.length);
                    textarea.dispatchEvent(new Event('input', { bubbles: true }));
                }
            </script>
        </div>

        <aside class="space-y-6">
            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <div class="mb-5 border-b border-blue-200 pb-3 dark:border-blue-900/70">
                    <h2 class="flex items-center gap-3 text-base font-extrabold text-zinc-900 dark:text-white">
                        <span class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-blue-600 text-white shadow-sm"><i class="fa-solid fa-file-lines" aria-hidden="true"></i></span>
                        Ticket details
                    </h2>
                </div>
                <dl class="space-y-3 text-sm">
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Product/service</dt><dd>{{ $ticket->product?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Team</dt><dd>{{ $ticket->team?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
                </dl>
            </div>

            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <div class="mb-5 border-b border-red-200 pb-3 dark:border-red-900/70">
                    <h2 class="flex items-center gap-3 text-base font-extrabold text-zinc-900 dark:text-white">
                        <span class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-red-600 text-white shadow-sm"><i class="fa-solid fa-clock" aria-hidden="true"></i></span>
                        SLA metrics
                    </h2>
                </div>
                <div class="grid gap-3 text-sm">
                    <div class="rounded-xl border {{ $ticket->sla_first_response_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100' }} p-3">
                        <div class="text-xs font-semibold uppercase tracking-wide">First response</div>
                        <div class="mt-1">{{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}</div>
                        <div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
                    </div>
                    <div class="rounded-xl border {{ $ticket->sla_resolution_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100' }} p-3">
                        <div class="text-xs font-semibold uppercase tracking-wide">Resolution</div>
                        <div class="mt-1">{{ $ticket->completed_at?->format('d M Y H:i') ?? 'Open' }}</div>
                        <div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
                    </div>
                    <div class="grid grid-cols-2 gap-2 text-center">
                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->public_replies_count }}</div><div class="text-xs text-zinc-500">Public replies</div></div>
                        <div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->time_spent_minutes }}</div><div class="text-xs text-zinc-500">Minutes logged</div></div>
                    </div>
                </div>
            </div>

            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <div class="mb-5 border-b border-emerald-200 pb-3 dark:border-emerald-900/70">
                    <h2 class="flex items-center gap-3 text-base font-extrabold text-zinc-900 dark:text-white">
                        <span class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-emerald-600 text-white shadow-sm"><i class="fa-solid fa-user" aria-hidden="true"></i></span>
                        Requester profile
                    </h2>
                </div>
                <dl class="space-y-3 text-sm">
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Name</dt><dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Email</dt><dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Company</dt><dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd></div>
                </dl>
                @if ($ticket->tags->isNotEmpty())
                    <div class="mt-4 flex flex-wrap gap-2">
                        @foreach ($ticket->tags as $tag)
                            <span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
                        @endforeach
                    </div>
                @endif
            </div>

            @if ($ticket->checklistItems->isNotEmpty())
                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                    @php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())
                    <div class="mb-4 flex items-center justify-between gap-3">
                        <h2 class="text-base font-semibold text-zinc-900 dark:text-white">Checklist</h2>
                        <flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}</flux:badge>
                    </div>
                    <div class="space-y-2">
                        @foreach ($ticket->checklistItems as $item)
                            <label class="flex items-start gap-3 rounded-xl border border-zinc-200 p-3 text-sm dark:border-zinc-700">
                                <input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})" @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
                                <span class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
                            </label>
                        @endforeach
                    </div>
                </div>
            @endif

            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
                <div class="space-y-2">
                    @forelse ($ticket->gitCommits as $commit)
                        <a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
                            <div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
                            <div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
                        </a>
                    @empty
                        <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits linked.</div>
                    @endforelse
                </div>
            </div>

            @can('update', $ticket)
                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                    <div class="mb-5 rounded-2xl bg-gradient-to-r from-blue-700 via-indigo-700 to-violet-700 px-4 py-4 text-white shadow-sm">
                        <p class="text-xs font-black uppercase tracking-[0.24em] text-blue-100">Ticket controls</p>
                        <h2 class="mt-1 text-lg font-black tracking-tight">Assignment, status and priority</h2>
                        <p class="mt-1 text-sm font-semibold text-blue-100/90">Use the explicit update buttons below to save each change.</p>
                    </div>

                    @if (session('ticket-action-updated'))
                        <div class="mb-5 rounded-xl border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
                            {{ session('ticket-action-updated') }}
                        </div>
                    @endif

                    <form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}" class="mb-5 space-y-3">
                        @csrf
                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_agent_id">Assigned agent</label>
                        <select id="show_agent_id" name="agent_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-agent">
                            <option value="" @selected($agent_id === null)>Unassigned</option>
                            @forelse ($agents as $agent)
                                <option value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }} · {{ $agent->email }}</option>
                            @empty
                                <option value="" disabled>No users available for assignment</option>
                            @endforelse
                        </select>
                        @error('agent_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
                        <button type="submit" dusk="update-agent" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
                            <i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
                            <span>Assign agent</span>
                        </button>
                    </form>

                    <form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}" class="mb-5 space-y-3">
                        @csrf
                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_status_id">Status</label>
                        <select id="show_status_id" name="status_id" class="hd-select block min-h-14 w-full rounded-2xl border border-zinc-300 bg-white px-5 py-4 text-base font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-status">
                            @foreach ($statuses as $status)
                                <option value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}</option>
                            @endforeach
                        </select>
                        @error('status_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
                        <button type="submit" dusk="update-status" class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
                            <i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
                            <span>Update status</span>
                        </button>
                    </form>

                    <form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}" class="space-y-3">
                        @csrf
                        <label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_priority_id">Priority</label>
                        <select id="show_priority_id" name="priority_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-priority">
                            @foreach ($priorities as $priority)
                                <option value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}</option>
                            @endforeach
                        </select>
                        @error('priority_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
                        <button type="submit" dusk="update-priority" class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
                            <i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
                            <span>Update priority</span>
                        </button>
                    </form>
                </div>
            @endcan
        </aside>
    </div>
</div>