418 lines
22 KiB
PHP
418 lines
22 KiB
PHP
<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-create">
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@vite(['resources/css/app.css', 'resources/js/app.js'])
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@include('helpdesk::partials.page-header', [
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'eyebrow' => 'Helpdesk',
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'title' => 'Create ticket',
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'subtitle' =>
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'Raise a new support request with priority, product/service, project, category, team and full details.',
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])
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<form wire:submit.prevent="save" enctype="multipart/form-data" class="helpdesk-ticket-form space-y-6">
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<div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
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<div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
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<h2 class="text-lg font-semibold text-zinc-100">Ticket details</h2>
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<p class="mt-1 text-sm text-zinc-400">
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Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
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Use the searchable lists to keep the ticket correctly routed.
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</p>
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</div>
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<div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
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<div class="lg:col-span-3 xl:col-span-6">
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<label class="block text-sm font-semibold text-zinc-200" for="subject">
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Subject <span class="helpdesk-required-star">*</span>
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</label>
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<input id="subject" type="text" maxlength="180" wire:model.defer="subject"
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class="mt-2 block h-14 w-full max-w-4xl rounded-xl border border-zinc-700 bg-zinc-950 px-4 text-base font-medium text-zinc-100 shadow-sm outline-none transition-colors duration-150 placeholder:text-zinc-500 focus:border-blue-500 focus:bg-zinc-950 focus:ring-2 focus:ring-blue-500/40"
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data-dusk="ticket-subject" dusk="ticket-subject" autocomplete="off" />
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@error('subject')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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@if ($companies->isNotEmpty())
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="company_id">
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Company <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select id="company_id" dusk="ticket-company" data-helpdesk-select2
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data-placeholder="Select option" data-wire-model="company_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
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<option value="">Select company</option>
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@foreach ($companies as $company)
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<option value="{{ $company->id }}" @selected((string) $company_id === (string) $company->id)>
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{{ $company->name }}</option>
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@endforeach
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</select>
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</div>
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@error('company_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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@endif
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="board_id">
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Board <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select id="board_id" data-helpdesk-select2 data-placeholder="Select option"
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data-wire-model="board_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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data-dusk="ticket-board" dusk="ticket-board">
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<option value="">No board</option>
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@foreach ($boards as $board)
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<option value="{{ $board->id }}" @selected((int) $board_id === (int) $board->id)>
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{{ $board->name }}{{ $board->owner ? ' · ' . $board->owner->name : '' }}</option>
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@endforeach
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</select>
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</div>
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@error('board_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="priority_id">
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Priority <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select id="priority_id" data-helpdesk-select2 data-placeholder="Select option"
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data-wire-model="priority_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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data-dusk="ticket-priority" dusk="ticket-priority">
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<option value="">Select priority</option>
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@foreach ($priorities as $priority)
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<option value="{{ $priority->id }}" @selected((string) $priority_id === (string) $priority->id)>{{ $priority->name }}
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</option>
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@endforeach
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</select>
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</div>
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@error('priority_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="category_id">
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Category <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select id="category_id" data-helpdesk-select2 data-placeholder="Select option"
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data-wire-model="category_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
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<option value="">Select category</option>
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@foreach ($categories as $category)
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<option value="{{ $category->id }}" @selected((string) $category_id === (string) $category->id)>{{ $category->name }}
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</option>
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@endforeach
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</select>
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</div>
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@error('category_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="project_id">
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Project <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select id="project_id" data-helpdesk-select2 data-placeholder="Select option"
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data-wire-model="project_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
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<option value="">Select project</option>
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@foreach ($projects as $project)
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<option value="{{ $project->id }}" @selected((string) $project_id === (string) $project->id)>
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{{ $project->title ?? $project->name }}</option>
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@endforeach
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</select>
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</div>
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@error('project_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="team_id">
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Team <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select id="team_id" data-helpdesk-select2 data-placeholder="Select option"
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data-wire-model="team_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500">
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<option value="">Select team</option>
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@foreach ($teams as $team)
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<option value="{{ $team->id }}" @selected((string) $team_id === (string) $team->id)>{{ $team->name }}
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</option>
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@endforeach
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</select>
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</div>
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@error('team_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="lg:col-span-3 xl:col-span-6">
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<fieldset class="rounded-2xl border border-zinc-700 bg-zinc-950/70 p-4">
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<div class="flex flex-col gap-1 sm:flex-row sm:items-center sm:justify-between">
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<legend class="text-sm font-semibold text-zinc-200">
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Tags
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</legend>
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<span class="text-xs text-zinc-500">
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Optional · select all that apply
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</span>
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</div>
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<div class="mt-4 grid gap-3 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-4">
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@forelse ($tags as $tag)
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<label for="tag_{{ $tag->id }}"
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class="flex cursor-pointer items-center gap-3 rounded-xl border border-zinc-700 bg-zinc-900 px-4 py-3 text-sm font-medium text-zinc-200 transition hover:border-blue-500 hover:bg-zinc-800">
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<input id="tag_{{ $tag->id }}" type="checkbox" wire:model.defer="tag_ids"
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value="{{ $tag->id }}"
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class="h-4 w-4 rounded border-zinc-600 bg-zinc-950 text-blue-600 focus:ring-blue-500">
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<span class="truncate">
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{{ $tag->name }}
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</span>
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</label>
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@empty
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<div
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class="rounded-xl border border-dashed border-zinc-700 bg-zinc-900 px-4 py-3 text-sm text-zinc-400">
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No tags are available.
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</div>
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@endforelse
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</div>
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@error('tag_ids')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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@error('tag_ids.*')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</fieldset>
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</div>
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<div class="xl:col-span-2">
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<x-helpdesk::date-picker id="due_at" model="due_at" label="Due date"
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placeholder="Select due date" value="{{ $due_at }}" />
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@error('due_at')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="lg:col-span-3 xl:col-span-6">
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<label class="block text-sm font-semibold text-zinc-200" for="body-editor">
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Details <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2 overflow-hidden rounded-xl border border-zinc-700 bg-zinc-950 shadow-sm focus-within:border-blue-500 focus-within:ring-2 focus-within:ring-blue-500/40"
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wire:ignore>
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<div class="flex flex-wrap items-center gap-1 border-b border-zinc-700 bg-zinc-900 px-3 py-2">
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<button type="button" class="helpdesk-editor-button" data-helpdesk-editor-command="bold"
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aria-label="Bold">
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<i class="fa-solid fa-bold" aria-hidden="true"></i>
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</button>
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<button type="button" class="helpdesk-editor-button"
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data-helpdesk-editor-command="italic" aria-label="Italic">
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<i class="fa-solid fa-italic" aria-hidden="true"></i>
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</button>
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<button type="button" class="helpdesk-editor-button"
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data-helpdesk-editor-command="underline" aria-label="Underline">
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<i class="fa-solid fa-underline" aria-hidden="true"></i>
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</button>
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<span class="mx-1 h-6 w-px bg-zinc-700" aria-hidden="true"></span>
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<button type="button" class="helpdesk-editor-button"
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data-helpdesk-editor-command="insertUnorderedList" aria-label="Bullet list">
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<i class="fa-solid fa-list-ul" aria-hidden="true"></i>
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</button>
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<button type="button" class="helpdesk-editor-button"
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data-helpdesk-editor-command="insertOrderedList" aria-label="Numbered list">
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<i class="fa-solid fa-list-ol" aria-hidden="true"></i>
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</button>
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<span class="mx-1 h-6 w-px bg-zinc-700" aria-hidden="true"></span>
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<button type="button" class="helpdesk-editor-button" data-helpdesk-editor-format="pre"
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aria-label="Code block">
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<i class="fa-solid fa-code" aria-hidden="true"></i>
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</button>
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<button type="button" class="helpdesk-editor-button" data-helpdesk-editor-link
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aria-label="Insert link">
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<i class="fa-solid fa-link" aria-hidden="true"></i>
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</button>
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</div>
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<div id="body-editor"
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class="min-h-[18rem] w-full px-4 py-3 text-sm leading-6 text-zinc-100 outline-none empty:before:text-zinc-500 empty:before:content-[attr(data-placeholder)]"
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contenteditable="true" data-helpdesk-details-editor
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data-placeholder="Describe the issue, expected outcome, steps to reproduce and any useful context..."
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data-dusk="ticket-body-editor" dusk="ticket-body-editor">{!! $body ?? '' !!}</div>
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</div>
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<textarea id="body" wire:model.defer="body" class="sr-only" tabindex="-1" aria-hidden="true"></textarea>
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@error('body')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="lg:col-span-3 xl:col-span-6">
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<div class="rounded-2xl border border-zinc-700 bg-zinc-950/70 p-4">
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<div class="flex flex-col gap-4 sm:flex-row sm:items-center sm:justify-between">
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<div>
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<label class="block text-sm font-semibold text-zinc-200" for="attachments">
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Attachments
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</label>
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<p class="mt-1 text-sm text-zinc-500">
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Add screenshots, documents, logs or supporting files to help resolve the ticket.
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</p>
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</div>
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<label for="attachments"
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class="inline-flex cursor-pointer items-center justify-center gap-2 rounded-xl bg-blue-600 px-4 py-2.5 text-sm font-semibold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2 focus:ring-offset-zinc-950">
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<i class="fa-solid fa-paperclip" aria-hidden="true"></i>
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<span>Add attachments</span>
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</label>
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</div>
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<input id="attachments" type="file" wire:model="attachments" multiple class="sr-only">
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<div wire:loading.flex wire:target="attachments"
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class="mt-4 items-center gap-2 rounded-xl border border-blue-500/30 bg-blue-500/10 px-4 py-3 text-sm font-medium text-blue-200">
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<i class="fa-solid fa-circle-notch fa-spin" aria-hidden="true"></i>
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Uploading attachments...
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</div>
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@error('attachments')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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@error('attachments.*')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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</div>
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</div>
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<div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
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<button type="button" wire:click="clearForm"
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class="rounded-xl bg-red-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-red-700">
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Clear
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</button>
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<a href="{{ route('helpdesk.tickets.index') }}" wire:navigate
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class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
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Cancel
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</a>
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<button type="submit"
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class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-green-700 disabled:cursor-not-allowed disabled:opacity-50"
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data-dusk="ticket-create-submit" dusk="ticket-create-submit" wire:loading.attr="disabled">
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<i class="fa-regular fa-floppy-disk" aria-hidden="true"></i>
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<span wire:loading.remove>Create Ticket</span>
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<span wire:loading>Creating...</span>
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</button>
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</div>
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</div>
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</form>
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<style>
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.helpdesk-editor-button {
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display: inline-flex;
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height: 2rem;
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width: 2rem;
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align-items: center;
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justify-content: center;
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border-radius: 0.625rem;
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color: rgb(212 212 216);
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transition: background-color 150ms ease, color 150ms ease;
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}
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.helpdesk-editor-button:hover,
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.helpdesk-editor-button:focus {
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background: rgb(37 99 235);
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color: white;
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outline: none;
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}
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</style>
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<script>
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document.addEventListener('DOMContentLoaded', function() {
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const form = document.querySelector('.helpdesk-ticket-form');
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const editor = document.querySelector('[data-helpdesk-details-editor]');
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const bodyField = document.getElementById('body');
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if (!form || !editor || !bodyField) {
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return;
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}
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const syncBody = function() {
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bodyField.value = editor.innerHTML.trim();
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bodyField.dispatchEvent(new Event('input', {
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bubbles: true
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}));
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bodyField.dispatchEvent(new Event('change', {
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bubbles: true
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}));
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};
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document.querySelectorAll('[data-helpdesk-editor-command]').forEach(function(button) {
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button.addEventListener('click', function() {
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editor.focus();
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document.execCommand(button.dataset.helpdeskEditorCommand, false, null);
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syncBody();
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});
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});
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document.querySelectorAll('[data-helpdesk-editor-format]').forEach(function(button) {
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button.addEventListener('click', function() {
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editor.focus();
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document.execCommand('formatBlock', false, button.dataset.helpdeskEditorFormat);
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syncBody();
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});
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});
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document.querySelectorAll('[data-helpdesk-editor-link]').forEach(function(button) {
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button.addEventListener('click', function() {
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const url = window.prompt('Enter link URL');
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if (!url) {
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return;
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}
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editor.focus();
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document.execCommand('createLink', false, url);
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syncBody();
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});
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});
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editor.addEventListener('blur', syncBody);
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form.addEventListener('submit', syncBody);
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});
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</script>
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</div>
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