47 lines
1.3 KiB
PHP
47 lines
1.3 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Services;
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use App\Models\User;
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use Illuminate\Database\Eloquent\Builder;
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use Modules\Helpdesk\Models\Category;
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use Modules\Helpdesk\Models\Ticket;
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final class AgentAssignmentService
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{
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/**
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* Select the least-loaded available agent for a category.
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*/
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public function selectAgentId(?int $categoryId): ?int
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{
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$query = User::query()
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->select('users.*')
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->where(static function (Builder $query): void {
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$query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
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})
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->selectSub(
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Ticket::query()
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->selectRaw('count(*)')
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->whereColumn('helpdesk_tickets.agent_id', 'users.id')
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->whereNull('helpdesk_tickets.completed_at'),
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'open_helpdesk_tickets_count'
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);
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if ($categoryId !== null) {
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$category = Category::query()->find($categoryId);
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$agentIds = $category?->agents()->pluck('users.id')->all() ?? [];
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if ($agentIds !== []) {
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$query->whereIn('id', $agentIds);
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}
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}
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/** @var User|null $agent */
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$agent = $query->orderBy('open_helpdesk_tickets_count')->orderBy('id')->first();
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return $agent?->id;
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}
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}
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