101 lines
3.5 KiB
PHP
101 lines
3.5 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Tests\Feature;
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use Illuminate\Foundation\Testing\RefreshDatabase;
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use Illuminate\Support\Facades\Mail;
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use Modules\Helpdesk\Models\WorkflowTemplate;
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use Modules\Helpdesk\Services\WorkflowNotificationService;
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use Modules\Helpdesk\Tests\Concerns\BuildsHelpdeskFixtures;
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use Tests\TestCase;
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final class WorkflowNotificationTest extends TestCase
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{
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use RefreshDatabase;
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use BuildsHelpdeskFixtures;
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public function test_workflow_dispatch_sends_active_template_and_logs_it(): void
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{
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Mail::fake();
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$fixtures = $this->seedLookupData();
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$owner = $this->user(['name' => 'Requester Name', 'email' => 'requester@example.com']);
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$agent = $this->agent(['name' => 'Agent Name', 'email' => 'agent@example.com']);
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$ticket = $this->ticket([
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'owner' => $owner,
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'agent' => $agent,
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'status_id' => $fixtures['open']->id,
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'priority_id' => $fixtures['high']->id,
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'category_id' => $fixtures['category']->id,
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'project_id' => $fixtures['project']->id,
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'team_id' => $fixtures['team']->id,
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'subject' => 'Workflow ticket subject',
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]);
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WorkflowTemplate::query()->create([
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'name' => 'Ticket created requester email',
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'event' => 'ticket.created',
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'subject' => 'Ticket {{ ticket.reference }} raised for {{ requester.name }}',
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'html_body' => '<p>{{ ticket.subject }} / {{ ticket.priority }} / {{ ticket.status }}</p>',
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'text_body' => '{{ ticket.subject }}',
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'to_role' => 'requester',
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'is_active' => true,
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]);
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app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.created', $agent);
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$this->assertDatabaseHas('helpdesk_workflow_logs', [
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'ticket_id' => $ticket->id,
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'event' => 'ticket.created',
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'recipient' => 'requester@example.com',
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'status' => 'sent',
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'subject' => 'Ticket ' . $ticket->reference . ' raised for Requester Name',
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]);
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}
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public function test_inactive_workflow_template_is_not_dispatched(): void
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{
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Mail::fake();
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$ticket = $this->ticket();
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WorkflowTemplate::query()->create([
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'name' => 'Inactive template',
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'event' => 'ticket.updated',
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'subject' => 'Inactive',
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'html_body' => '<p>Inactive</p>',
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'text_body' => 'Inactive',
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'to_role' => 'requester',
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'is_active' => false,
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]);
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app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.updated', $ticket->owner);
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$this->assertDatabaseCount('helpdesk_workflow_logs', 0);
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}
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public function test_workflow_logs_skipped_when_recipient_is_missing(): void
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{
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$ticket = $this->ticket(['agent_id' => null]);
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WorkflowTemplate::query()->create([
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'name' => 'Agent template',
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'event' => 'ticket.updated',
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'subject' => 'Agent update',
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'html_body' => '<p>Agent update</p>',
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'text_body' => 'Agent update',
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'to_role' => 'agent',
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'is_active' => true,
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]);
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app(WorkflowNotificationService::class)->dispatch($ticket, 'ticket.updated', $ticket->owner);
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$this->assertDatabaseHas('helpdesk_workflow_logs', [
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'ticket_id' => $ticket->id,
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'event' => 'ticket.updated',
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'recipient' => null,
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'status' => 'skipped',
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]);
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}
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}
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