31 lines
1.2 KiB
PHP
31 lines
1.2 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Services;
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use App\Models\User;
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use Modules\Helpdesk\Models\Ticket;
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final class CannedResponseRenderer
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{
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public function render(string $template, Ticket $ticket, ?User $actor = null): string
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{
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$ticket->loadMissing(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']);
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return strtr($template, [
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'{{ ticket.reference }}' => $ticket->reference,
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'{{ ticket.subject }}' => $ticket->subject,
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'{{ ticket.status }}' => (string) ($ticket->status?->name ?? ''),
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'{{ ticket.priority }}' => (string) ($ticket->priority?->name ?? ''),
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'{{ ticket.category }}' => (string) ($ticket->category?->name ?? ''),
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'{{ ticket.project }}' => (string) ($ticket->project?->title ?? ''),
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'{{ ticket.team }}' => (string) ($ticket->team?->name ?? ''),
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'{{ requester.name }}' => (string) ($ticket->owner?->name ?? ''),
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'{{ agent.name }}' => (string) ($ticket->agent?->name ?? ''),
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'{{ actor.name }}' => (string) ($actor?->name ?? ''),
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'{{ ticket.url }}' => route('helpdesk.tickets.show', ['ticket' => $ticket->getKey()]),
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]);
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}
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}
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