WMS/Modules/Helpdesk/changelog.yaml

- version: 1.3.6
  date: 2026-06-16
  changes:
    - Backfilled status columns onto Kanban boards that have none so selected boards render usable workflow columns.
    - Added runtime board-column repair to keep newly-created boards usable immediately.
    - Tightened the Kanban board selector width and dark styling.


- version: 1.3.5
  date: 2026-06-16
  changes:
    - Fixed Kanban board filtering so the selected board only shows tickets assigned to that single board.
    - Added a backfill migration for existing tickets without a board assignment.
    - Restyled the active board selector and per-ticket board selector with compact dark controls.


- version: 1.3.4
  date: 2026-06-16
  changes:
    - Added single-board ticket assignment via helpdesk_tickets.board_id.
    - Added Kanban board owner support.
    - Added board-to-board ticket moves while enforcing one active board per ticket.
    - Added status move alerts/toasts when tickets move between workflow statuses.
    - Added create/edit ticket board selection and default-board assignment for new tickets.

- version: 1.3.3
  date: '2026-06-16'
  changes:
    - Reworked Helpdesk action styling so header, support, settings, table, save, reset, edit and delete buttons use reliable coloured native styling.
    - Replaced settings section card dynamic Tailwind colour classes with inline styles so card colours always render.
    - Improved Kanban board dropdown styling.
    - Hardened ticket create inputs and Select2 controls to prevent white flashes during save.

url: https://wms.vm
versions:
  "1.0.0":
    changed:
      - Initial Module Definition
  "1.0.1":
    changed:
      - Added Vite Support and removed webpack
  "1.0.2":
    changed:
      - Stabilised the Livewire rich text editor so ticket details no longer clear during typing or submit early.
      - Added Helpdesk Kanban board for workflow status movement.
      - Added Kanban PHPUnit and Dusk coverage.
      - Added Kanban navigation links to the dashboard and ticket list.

  "1.0.3":
    changed:
      - Fixed Helpdesk dashboard rendering by removing dependency on missing x-app-layout/x-layouts.app components.
      - Registered anonymous Helpdesk Blade components so x-helpdesk component views resolve correctly.
      - Registered the Kanban Livewire component in the Helpdesk service provider.
      - Rebuilt the ticket create page to use the correct subject/body Livewire properties.
      - Stabilised the rich HTML editor so typing no longer clears the field or accidentally submits the ticket form.
      - Added root layout support-menu integration instructions for enabled Helpdesk modules.

  "1.0.4":
    changed:
      - Fixed the Helpdesk page header so dark WMS pages do not render a blank white hero.
      - Changed ticket create save to validate all fields and return to the tickets index after creation to avoid route-model redirect issues.
      - Added a root layout replacement containing the Support sidebar menu and Livewire update endpoint configuration.
      - Kept module.json version in sync with changelog.yaml.

  "1.0.5":
    changed:
      - Added the missing POST helpdesk.tickets.store route so native form submission to /helpdesk/tickets no longer returns 404.
      - Added TicketStoreController as a safe non-JavaScript fallback while keeping the Livewire ticket create flow intact.
      - Updated the ticket create form with method, action, CSRF, multipart support and named fields for fallback posting.
      - Kept module.json version in sync with changelog.yaml.

  "1.0.6":
    changed:
      - Rebuilt the Helpdesk database seeder with the requested Categories, Team, Priority and Status lookup values.
      - Added contrasting colour assignments for seeded lookup records.
      - Corrected the seeder namespace to Modules\\Helpdesk\\Database\\Seeders for PSR-4 module autoloading.
      - Kept module.json version in sync with changelog.yaml.

  "1.0.9":
    changed:
      - Added editable tickets with assignment, status, priority, category, team, project, due date and details updates.
      - Changed the default ticket creation status to New.
      - Added configurable Kanban boards with status-column assignment and a default Standard Support board.
      - Rebuilt the Kanban board into a professional drag-and-drop board with SortableJS fallback loading.
      - Added blue Back and green Edit actions on ticket view pages.
      - Improved Helpdesk settings styling, blue edit actions, and a dedicated Kanban Boards CRUD section.
      - Marked mandatory ticket fields and enhanced create/edit ticket forms with Select2-capable dropdowns.
      - Kept module.json version in sync with changelog.yaml.

  "1.1.3":
    changed:
      - Fixed ticket update permissions so platform admins, helpdesk admins, assigned agents and ticket owners can edit tickets where appropriate.
      - Added the missing ticket edit Blade view with assignment, status, priority, category, project, team, due date and details controls.
      - Replaced the Kanban drag dependency path with native browser drag-and-drop to prevent blocked scripts from breaking ticket movement.
      - Added Kanban Boards CRUD to Helpdesk settings with configurable status columns.
      - Improved ticket create and edit form layout, mandatory markers, dark footer styling and searchable Select2-capable dropdown loading.
      - Kept module.json version in sync with changelog.yaml.

  "1.2.0":
    changed:
      - Added RedmineUP-inspired canned responses with professional reply macro tokens for ticket, requester, agent, status, priority, category, project, team and URL values.
      - Added SLA policies, first-response and resolution due dates, breach tracking, SLA event history and ticket/Kanban breach indicators.
      - Added incoming email automation rule models and service support for matching sender, subject, mailbox and category to auto-set priority, category, team, project, assignee and status.
      - Added database-driven autoresponder enhancements with optional read-receipt tracking tokens, workflow log open timestamps and open counts.
      - Added customer/requester profile context on ticket detail pages with tags and richer support metadata.
      - Added satisfaction rating data model for closed-ticket feedback reporting by agent, team and category.
      - Added ticket tags, checklist templates, checklist items, checklist progress and agent checklist toggling.
      - Added product/service/build linkage for tickets with support cost/time fields and product-aware administration.
      - Extended Helpdesk settings with professional CRUD sections for canned responses, SLA policies, automation rules, checklist templates, tags and products/services.
      - Extended ticket create/edit/show and Kanban screens to include product/service linkage, SLA status, tags and checklist progress without breaking the existing workflow.
      - Added PHPUnit coverage for automation, SLA, canned response macro rendering, checklist toggling and product linkage, plus Dusk coverage for the new settings sections.
      - Kept module.json version in sync with changelog.yaml.

  "1.2.1":
    changed:
      - Added signed Git webhook ingestion endpoint at POST /api/helpdesk/git/webhook/{repository} for registered repositories.
      - Added GitHub X-Hub-Signature-256 HMAC validation, GitLab X-Gitlab-Token validation and a generic X-Helpdesk-Token fallback for internal providers.
      - Added automatic commit persistence and Helpdesk ticket linking from HD-YYYY-00000 references in commit messages, branch names and commit URLs.
      - Added helpdesk_git_webhook_logs for auditable accepted, ignored and rejected provider deliveries.
      - Added Git webhook endpoint visibility and delivery counts to the Helpdesk Git repository settings table.
      - Added provider setup documentation for GitHub, GitLab and generic signed Git payloads.
      - Added PHPUnit coverage for accepted GitHub/GitLab push webhooks, invalid signature rejection and ignored non-push events.
      - Kept module.json version in sync with changelog.yaml.

  "1.2.2":
    changed:
      - Fixed Helpdesk settings rendering during rolling upgrades by defaulting newly added RedmineUP/Git settings collections in the Blade view.
      - Prevented undefined variable errors for canned responses, SLA policies, automation rules, checklist templates, tags and products when compiled views and Livewire component code are briefly out of sync.
      - Kept module.json version in sync with changelog.yaml.

  "1.2.3":
    changed:
      - Fixed Helpdesk settings Livewire actions for the RedmineUP-inspired sections so SLA, canned responses, automation, products, tags and checklists can be saved from /helpdesk/settings.
      - Added SettingsManager mount-time form normalisation to survive stale Livewire snapshots after module upgrades.
      - Added a defensive workflow tracking-pixel URL fallback so ticket creation cannot fail when route caches are stale.
      - Registered the workflow open pixel route in the web route file as a backup to the module provider route.
      - Kept module.json version in sync with changelog.yaml.


  "1.2.5":
    changed:
      - Fixed the Helpdesk settings default-company Livewire action by adding saveDefaultHelpdeskCompany to SettingsManager.
      - Added default flags for Helpdesk statuses as well as priorities, categories, teams and projects.
      - Updated ticket creation to use the configured default status and lookup defaults.
      - Added selectable ticket tags to the create ticket workflow and synced tags onto new tickets.
      - Kept the one-line ticket subject input and dark form repaint fixes.
      - Kept module.json version in sync with changelog.yaml.


  "1.2.6":
    changed:
      - Fixed the Helpdesk settings default-company Livewire method and made the default company property resilient to select empty-string values.
      - Confirmed default statuses, priorities, categories, teams and projects are applied during ticket creation.
      - Confirmed ticket tags can be assigned on create and edit and are synced to the ticket-tag pivot.
      - Kept module.json version in sync with changelog.yaml.

  "1.2.8":
    changed:
      - Replaced white Flux action buttons on the Helpdesk dashboard, ticket list, Kanban board and settings header with explicit high-contrast coloured action buttons.
      - Standardised + New Ticket actions as green buttons across Helpdesk entry points.
      - Kept module.json version in sync with changelog.yaml.


  "1.2.9":
    changed:
      - Applied explicit Helpdesk action colour conventions across dashboard, tickets, Kanban and settings pages.
      - Coloured settings section navigation tiles by domain so Statuses, Priorities, Categories, Teams, Projects, Boards, Workflow, SLA, Tags, Products and Defaults are visually distinct.
      - Coloured save, reset, edit, delete, settings, ticket, Kanban, reply and update action buttons consistently.
      - Kept module.json version in sync with changelog.yaml.


  "1.3.0":
    changed:
      - Fixed malformed Helpdesk settings action buttons that caused Blade parse errors.
      - Applied explicit coloured action buttons across settings tables, settings forms and Kanban board configuration actions.
      - Kept module.json version in sync with changelog.yaml.


  "1.3.7":
    changed:
      - Fixed ticket create/edit clear actions by adding public Livewire clearForm methods to both components.
      - Stabilised Select2 clearing by loading module assets on ticket forms, adding placeholder support, manually syncing Select2 changes back to Livewire and clearing browser widgets after Livewire reset events.
      - Replaced native due date inputs on ticket create/edit with a reusable Helpdesk Flatpickr date-picker component.
      - Added Flatpickr module dependency and dark Helpdesk calendar styling.
      - Kept module.json version in sync with changelog.yaml.

  "1.3.9":
    changed:
      - Fixed TicketControlsController authorization by using Laravel Gate authorization instead of relying on a missing controller authorize helper.
      - Kept normal CSRF-protected POST ticket controls for agent, status and priority persistence.
      - Restricted posted agent assignments to tenant/company users or global users when the users.company_id column exists.
      - Kept compact ticket control buttons and module.json version in sync with changelog.yaml.

  "1.3.10":
    changed:
      - Fixed remaining ticket-detail N+1 alerts by loading requester and assigned agent users in one query and attaching owner/user/agent relations manually.
      - Removed duplicate owner/agent eager-load cycles from ticket control actions, workflow rendering and ticket service refreshes.
      - Stopped ticket detail render from reloading the ticket after mount so detail relations are not queried twice in one request.
      - Removed remaining orWhereKey usage from Helpdesk ticket agent option queries for Laravel 13 compatibility.
      - Kept module.json version in sync with changelog.yaml.

  "1.3.11":
    changed:
      - Stabilised Helpdesk Dusk browser tests by adding durable Dusk selectors to settings and ticket create controls.
      - Replaced browser-test Livewire internals with real UI interactions for settings sections, Select2 controls and HTML editors.
      - Kept module.json version in sync with changelog.yaml.

  "1.3.12":
    changed:
      - Replaced fragile Livewire/Flux ticket comment and reply submits with CSRF-protected normal POST comment storage.
      - Restored canned-response insertion by writing the selected response into the real ticket comment textarea before submit.
      - Restored nested comment replies through per-comment POST reply forms that persist parent_id and refresh the conversation thread.
      - Made Helpdesk settings section navigation use normal query-string links so Dusk and browsers do not depend on fragile Livewire tab clicks.
      - Updated browser tests to cover canned-response insertion, parent comment persistence, nested reply persistence and settings tab navigation.
      - Kept module.json version in sync with changelog.yaml.

  "1.3.13":
    changed:
      - Added Lotus Notes-style collapsible ticket conversation cards with visible response counts, red threaded reply rails, search filtering and expand-all controls.
      - Added professional HTML helper controls for comments and nested responses while preserving safe HTML rendering.
      - Fixed canned-response insertion so stored HTML is inserted as real HTML instead of escaped text.
      - Added professional pinned attachment controls for root comments and response-to-response forms.
      - Restricted MPBA internal-note visibility and creation to MPBA/core-company users while hiding internal notes from ordinary tenant users.
      - Added GUID, UNID, parent UNID, root UNID, originator, sync sequence, sync hash and searchable body text fields to Helpdesk comments for future replication and search.
      - Updated TicketService comment creation to populate Lotus-style replication identity metadata for document responses and nested responses.
      - Updated Helpdesk conversation tests to cover POST comment storage, nested reply identity metadata and searchable comment text.
      - Kept module.json version in sync with changelog.yaml.

- version: 1.7.0
  date: 2026-06-17
  type: changed
  summary: "Polished Lotus Notes-style ticket document and conversation headers, fully collapsed conversation default, subject-led comment cards, and hidden replication identifiers."
  changes:
    - "Conversation panel now starts fully collapsed and only reveals comment cards when opened."
    - "Comment cards now show a professional subject header with author/date metadata and no visible GUID/UNID."
    - "Comment subjects are stored for public responses, canned responses, and nested replies while GUID/UNID remain searchable."
    - "Ticket details, SLA metrics, requester profile, ticket document, attachments, and conversation headers received consistent professional styling."
    - "Browser and feature tests were updated for collapsed conversations, comment subjects, and hidden replication identifiers."

- version: 1.7.1
  date: 2026-06-17
  type: changed
  summary: "Unsquashed Helpdesk ticket document and reply composer with professional document headers."
  changes:
    - "Expanded the request document body area with larger padding, stronger document typography, and a minimum document height so ticket text no longer appears compressed."
    - "Added a professional response-document header to the Add reply composer while preserving canned responses, rich-text controls, internal-note visibility, attachments, and POST comment storage."
    - "Increased the reply subject, rich-text editor, attachment pin area, and submit button spacing for a more professional Lotus Notes-style document workflow."
    - "Kept module.json version in sync with changelog.yaml."


- version: 1.7.2
  date: 2026-06-17
  type: changed
  summary: "Refined Helpdesk ticket document and reply composer spacing so headers and editor areas no longer look compressed."
  changes:
    - "Reworked the request document header with balanced icon sizing, spacing, and a professional ticket reference badge."
    - "Expanded the ticket body document area with larger vertical space and document-style padding instead of a compressed input-like box."
    - "Reworked the conversation header with consistent professional spacing while keeping the conversation fully collapsed by default."
    - "Reworked the Add reply response-document header and expanded the composer controls and rich text editor height for a less squashed professional layout."
    - "Kept module.json version in sync with changelog.yaml."


- version: 1.7.3
  date: 2026-06-17
  type: fixed
  summary: "Hardened Helpdesk ticket detail rendering, removed the missing module Vite manifest failure, and applied professional unsquashed document styling."
  changes:
    - "Guarded the Helpdesk module Vite include so missing public/build/helpdesk/manifest.json no longer causes a 500 error on ticket pages."
    - "Removed the duplicate ticket-show Vite call and kept the ticket page usable without a module-specific asset build."
    - "Added page-local professional Helpdesk document styling so ticket document, conversation, and Add reply sections have balanced spacing, smaller header icons, non-squashed body areas, and readable editor controls even before module assets are rebuilt."
    - "Kept the conversation collapsed by default while preserving the Lotus Notes-style document response workflow."
    - "Kept module.json version in sync with changelog.yaml."


- version: 1.7.4
  date: 2026-06-17
  type: changed
  summary: "Matched the ticket attachments header to the professional Document responses header styling."
  changes:
    - "Reworked the ticket attachments section header to use the same dark professional document header pattern as Document responses."
    - "Replaced the bright green-blue attachment banner with a consistent navy gradient, balanced icon sizing, document-style title, and professional file count badge."
    - "Improved attachment file rows with clearer spacing and a download affordance while preserving existing attachment download routes."
    - "Kept module.json version in sync with changelog.yaml."
- version: 1.0.37
  date: 2026-06-17
  changes:
    - Collapsed ticket attachment details by default to match the document response panel behaviour.
    - Reduced the pinned attachment picker to a compact professional button with inline file status text.

- version: 1.0.38
  date: 2026-06-17
  changes:
    - Reworked the reply attachment picker into a compact professional collapsible attachments panel.
    - Removed the oversized blue pin attachments button and dashed drop-zone styling.
    - Added a neutral Choose files control, inline file status, and attachment count badge.
    - Kept the attachment panel collapsed by default while preserving multi-file uploads for replies and nested responses.
    - Kept module.json version in sync with changelog.yaml.


- version: 1.0.39
  date: 2026-06-17
  changes:
    - Coloured the reply attachment chooser as a compact blue action button while preserving the professional collapsed attachment panel layout.
    - Kept module.json version in sync with changelog.yaml.

  - version: 1.0.37
    date: 2026-06-17
    changes:
      - Refined the reply attachment chooser into a compact professional attachment row.
      - Replaced the oversized primary-style file button with a smaller coloured action and integrated file status area.

- version: 1.0.40
  date: 2026-06-17
  changes:
    - Reworked the reply attachment picker into a cleaner professional row with a compact blue Choose files action.
    - Removed the large primary-style attachment button and disconnected file status presentation.
    - Kept the attachments panel collapsed by default and preserved multi-file upload behaviour.
    - Kept module.json version in sync with changelog.yaml.

- version: 1.0.41
  date: 2026-06-17
  changes:
    - Refined the reply attachment Choose files button with a centred rounded action style.
    - Centred the upload icon and label vertically and horizontally to improve the professional attachment picker layout.
    - Kept module.json version in sync with changelog.yaml.

- version: 1.0.31
  date: 2026-06-17
  changes:
    - Refined the Helpdesk attachment picker button into a compact, centred, professional blue action control.

- version: 1.9.18
  date: 2026-06-17
  changes:
    - Centred the attachment chooser content vertically and changed the attachment action to a professional green button treatment.

- version: 1.9.19
  date: 2026-06-17
  changes:
    - Moved response attachment selection into the professional Supporting files card with a centred green attachment action.
    - Preserved multiple file uploads for comments, responses, and response-to-response replies.
    - Added MPBA platform administrator response deletion using replication-safe tombstoning rather than destructive removal.
    - Added deletion audit fields for helpdesk comments.
    - Removed direct Helpdesk Vite manifest loading from ticket create when the module build manifest is not present.
    - Updated Helpdesk conversation feature coverage for multiple attachments and super-admin response deletion.
    - Kept module.json version in sync with changelog.yaml.

- version: 1.9.20
  date: 2026-06-17
  changes:
    - Added a dedicated existing-ticket supporting files upload endpoint that accepts and stores multiple attachments.
    - Moved the supporting file picker and upload action into the Supporting files card and removed the disconnected visual flow.
    - Standardised Choose files and Upload actions to the same professional size and button treatment.
    - Kept the Supporting files card visible even when a ticket has no attachments.
    - Removed direct Helpdesk Vite manifest loading from ticket edit when the module build manifest is not present.
    - Forced the Kanban board to refresh after drag/drop moves and added visible polling for external ticket movement updates.
    - Kept module.json version in sync with changelog.yaml.


- version: 1.9.22
  date: 2026-06-17
  changed:
    - Removed the duplicate lower Supporting files dropdown card from the ticket reply form.
    - Kept existing-ticket supporting uploads in the main Supporting files card with equal-sized choose and upload buttons.
    - Hardened existing-ticket and comment attachment uploads so multiple valid uploaded files are preserved and saved.
    - Forced Kanban drag/drop moves to refresh the Livewire board immediately after the database status update.

- version: 1.9.23
  date: 2026-06-17
  changed:
    - Reworked Kanban drag/drop refresh to move the card in the browser immediately, update visible column counts, and then force a Livewire refresh after the database move completes.
    - Added a browser reload fallback for Kanban moves if Livewire does not expose a refresh method after drag/drop.
    - Kept module.json version in sync with changelog.yaml.

- version: 1.9.24
  date: 2026-06-17
  changed:
    - Removed Helpdesk Tickets and Kanban shortcut menu entries from the application/sidebar navigation surfaces.
    - Removed Tickets, New Ticket and Kanban shortcut buttons from the Helpdesk settings header because those workflows are covered elsewhere.
    - Added browser coverage to keep Helpdesk settings free of direct Tickets and Kanban shortcut links.
    - Kept module.json version in sync with changelog.yaml.


- version: 1.9.25
  date: 2026-06-18
  changed:
    - Replaced the duplicated Helpdesk application shell with the shared application layout so Helpdesk uses the same mobile navigation and top bar as the rest of WMS.
    - Preserved the existing Helpdesk views while centralising the layout surface to reduce future mobile regressions.
    - Kept module.json version in sync with changelog.yaml.

- version: 1.9.26
  date: 2026-06-18
  changed:
    - Removed the extra visible plus character from Helpdesk New Ticket action labels while keeping the icon-only plus indicator.
    - Kept module.json version in sync with changelog.yaml.