90 lines
3.7 KiB
PHP
90 lines
3.7 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Tests\Feature;
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use PHPUnit\Framework\TestCase;
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final class TicketSlaOperationalDetailFilesTest extends TestCase
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{
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/**
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* SLA cards must show operationally useful first-response detail.
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*/
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public function test_first_response_sla_card_shows_duration_responder_and_timestamp(): void
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{
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$componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
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$viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
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$component = file_get_contents($componentPath);
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$view = file_get_contents($viewPath);
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self::assertIsString($component);
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self::assertIsString($view);
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self::assertStringContainsString('firstResponseSlaDetail', $component);
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self::assertStringContainsString('Responded in ', $component);
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self::assertStringContainsString('firstResponderName', $component);
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self::assertStringContainsString('Responder', $view);
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self::assertStringContainsString('Responded at', $view);
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}
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/**
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* SLA cards should use clear met, due-soon and breached states.
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*/
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public function test_sla_cards_have_colour_coded_state_helpers(): void
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{
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$componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
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$viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
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$component = file_get_contents($componentPath);
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$view = file_get_contents($viewPath);
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self::assertIsString($component);
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self::assertIsString($view);
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self::assertStringContainsString('firstResponseIsDueSoon', $component);
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self::assertStringContainsString('resolutionIsDueSoon', $component);
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self::assertStringContainsString('firstResponseSlaClasses', $view);
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self::assertStringContainsString('resolutionSlaClasses', $view);
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self::assertStringContainsString('border-amber-300', $component);
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self::assertStringContainsString('border-red-300', $component);
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self::assertStringContainsString('border-emerald-200', $component);
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}
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/**
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* The ticket page should expose an SLA audit trail for support managers.
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*/
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public function test_sla_audit_trail_is_visible_on_ticket_page(): void
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{
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$servicePath = dirname(__DIR__, 2) . '/Services/SlaService.php';
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$viewPath = dirname(__DIR__, 2) . '/Resources/views/livewire/ticket-show.blade.php';
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$service = file_get_contents($servicePath);
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$view = file_get_contents($viewPath);
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self::assertIsString($service);
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self::assertIsString($view);
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self::assertStringContainsString('SLA audit trail', $view);
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self::assertStringContainsString('$ticket->slaEvents->take(5)', $view);
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self::assertStringContainsString('actor_name', $service);
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self::assertStringContainsString('response_seconds', $service);
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self::assertStringContainsString('resolved_seconds', $service);
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}
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/**
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* Public reply counts must include threaded public replies, not only root comments.
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*/
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public function test_public_reply_count_uses_all_ticket_comments(): void
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{
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$componentPath = dirname(__DIR__, 2) . '/Livewire/TicketShow.php';
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$component = file_get_contents($componentPath);
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self::assertIsString($component);
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self::assertStringContainsString('Comment::query()', $component);
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self::assertStringContainsString("where('ticket_id', \$ticket->id)", $component);
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self::assertStringContainsString("\$comments->where('is_internal', false)->count()", $component);
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self::assertStringNotContainsString('$ticket->comments()
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->active()', $component);
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}
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}
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