151 lines
4.8 KiB
PHP
151 lines
4.8 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Livewire;
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use Illuminate\Contracts\View\View;
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use Illuminate\Support\Facades\Auth;
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use Livewire\Attributes\Validate;
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use Livewire\Component;
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use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
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use Livewire\WithFileUploads;
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use Modules\Helpdesk\Models\Priority;
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use Modules\Helpdesk\Models\Status;
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use Modules\Helpdesk\Models\Ticket;
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use Modules\Helpdesk\Services\TicketService;
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use Modules\Helpdesk\Services\WorkflowNotificationService;
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final class TicketShow extends Component
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{
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use WithFileUploads;
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public Ticket $ticket;
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#[Validate('required|string|min:2')]
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public string $commentBody = '';
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public bool $internal = false;
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/** @var array<int, TemporaryUploadedFile> */
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public array $attachments = [];
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public ?int $status_id = null;
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public ?int $priority_id = null;
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public ?int $reply_parent_id = null;
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public string $replyBody = '';
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/** @return void */
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public function mount(Ticket $ticket): void
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{
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$this->authorize('view', $ticket);
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$this->ticket = $this->freshTicket($ticket);
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$this->status_id = $this->ticket->status_id;
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$this->priority_id = $this->ticket->priority_id;
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}
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/** @return void */
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public function startReply(int $commentId): void
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{
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$this->reply_parent_id = $commentId;
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$this->replyBody = '';
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}
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/** @return void */
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public function cancelReply(): void
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{
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$this->reply_parent_id = null;
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$this->replyBody = '';
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}
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/** @return void */
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public function addComment(TicketService $tickets): void
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{
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$this->authorize('comment', $this->ticket);
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$this->validate([
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'commentBody' => ['required', 'string', 'min:2'],
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'attachments.*' => 'file|max:' . config('helpdesk.max_upload_kb') . '|mimes:' . implode(',', config('helpdesk.allowed_mimes')),
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]);
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$tickets->comment($this->ticket, Auth::user(), $this->commentBody, $this->internal, $this->attachments);
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$this->reset(['commentBody', 'internal', 'attachments']);
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$this->ticket = $this->freshTicket($this->ticket);
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$this->dispatch('helpdesk-comment-added');
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}
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/** @return void */
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public function addReply(TicketService $tickets): void
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{
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$this->authorize('comment', $this->ticket);
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$this->validate([
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'reply_parent_id' => ['required', 'integer', 'exists:helpdesk_comments,id'],
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'replyBody' => ['required', 'string', 'min:2'],
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]);
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$tickets->comment($this->ticket, Auth::user(), $this->replyBody, $this->internal, [], $this->reply_parent_id);
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$this->cancelReply();
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$this->ticket = $this->freshTicket($this->ticket);
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$this->dispatch('helpdesk-reply-added');
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}
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/** @return void */
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public function updateStatus(WorkflowNotificationService $workflow): void
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{
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$this->authorize('update', $this->ticket);
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$this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);
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$status = Status::query()->findOrFail($this->status_id);
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$this->ticket->forceFill([
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'status_id' => $status->id,
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'completed_at' => $status->is_closed ? now() : null,
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'last_activity_at' => now(),
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])->save();
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$this->ticket = $this->freshTicket($this->ticket);
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$workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
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$this->dispatch('helpdesk-status-updated');
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}
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/** @return void */
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public function updatePriority(WorkflowNotificationService $workflow): void
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{
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$this->authorize('update', $this->ticket);
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$this->validate(['priority_id' => ['required', 'integer', 'exists:helpdesk_priorities,id']]);
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$this->ticket->forceFill([
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'priority_id' => $this->priority_id,
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'last_activity_at' => now(),
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])->save();
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$this->ticket = $this->freshTicket($this->ticket);
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$workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
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$this->dispatch('helpdesk-priority-updated');
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}
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/** @return View */
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public function render(): View
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{
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return view('helpdesk::livewire.ticket-show', [
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'statuses' => Status::query()->orderBy('sort_order')->get(),
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'priorities' => Priority::query()->orderBy('sort_order')->get(),
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])->layout('layouts.app');
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}
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/** @return Ticket */
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private function freshTicket(Ticket $ticket): Ticket
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{
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return $ticket->fresh([
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'owner', 'agent', 'status', 'priority', 'category', 'project', 'team',
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'comments.user', 'comments.attachments', 'comments.replies.user', 'comments.replies.attachments', 'comments.replies.replies.user',
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'attachments.user', 'gitCommits.repository',
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]) ?? $ticket;
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}
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}
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