WMS/Modules/Helpdesk/Livewire/TicketShow.php

<?php

declare(strict_types=1);

namespace Modules\Helpdesk\Livewire;

use App\Models\User;
use Illuminate\Contracts\View\View;
use Illuminate\Support\Collection;
use Illuminate\Support\Facades\Auth;
use Livewire\Attributes\Validate;
use Livewire\Component;
use Livewire\Features\SupportFileUploads\TemporaryUploadedFile;
use Livewire\WithFileUploads;
use Modules\Helpdesk\Models\Priority;
use Modules\Helpdesk\Models\Status;
use Modules\Helpdesk\Models\Ticket;
use Modules\Helpdesk\Services\TicketService;
use Modules\Helpdesk\Services\WorkflowNotificationService;

final class TicketShow extends Component
{
    use WithFileUploads;

    public Ticket $ticket;

    #[Validate('required|string|min:2')]
    public string $commentBody = '';

    public bool $internal = false;

    /** @var array<int, TemporaryUploadedFile> */
    public array $attachments = [];

    public ?int $status_id = null;

    public ?int $priority_id = null;

    public ?int $reply_parent_id = null;

    public string $replyBody = '';

    public function mount(Ticket $ticket): void
    {
        $this->authorize('view', $ticket);
        $this->ticket = $this->freshTicket($ticket);
        $this->status_id = $this->ticket->status_id;
        $this->priority_id = $this->ticket->priority_id;
    }

    public function startReply(int $commentId): void
    {
        $this->reply_parent_id = $commentId;
        $this->replyBody = '';
    }

    public function cancelReply(): void
    {
        $this->reply_parent_id = null;
        $this->replyBody = '';
    }

    public function addComment(TicketService $tickets): void
    {
        $this->authorize('comment', $this->ticket);

        $this->validate([
            'commentBody' => ['required', 'string', 'min:2'],
            'attachments.*' => 'file|max:'.config('helpdesk.max_upload_kb').'|mimes:'.implode(',', config('helpdesk.allowed_mimes')),
        ]);

        $tickets->comment($this->ticket, Auth::user(), $this->commentBody, $this->internal, $this->attachments);

        $this->reset(['commentBody', 'internal', 'attachments']);
        $this->ticket = $this->freshTicket($this->ticket);
        $this->dispatch('helpdesk-comment-added');
    }

    public function addReply(TicketService $tickets): void
    {
        $this->authorize('comment', $this->ticket);

        $this->validate([
            'reply_parent_id' => ['required', 'integer', 'exists:helpdesk_comments,id'],
            'replyBody' => ['required', 'string', 'min:2'],
        ]);

        $tickets->comment($this->ticket, Auth::user(), $this->replyBody, $this->internal, [], $this->reply_parent_id);

        $this->cancelReply();
        $this->ticket = $this->freshTicket($this->ticket);
        $this->dispatch('helpdesk-reply-added');
    }

    public function updateStatus(WorkflowNotificationService $workflow): void
    {
        $this->authorize('update', $this->ticket);
        $this->validate(['status_id' => ['required', 'integer', 'exists:helpdesk_statuses,id']]);

        $status = Status::query()->findOrFail($this->status_id);
        $this->ticket->forceFill([
            'status_id' => $status->id,
            'completed_at' => $status->is_closed ? now() : null,
            'last_activity_at' => now(),
        ])->save();

        $this->ticket = $this->freshTicket($this->ticket);
        $workflow->dispatch($this->ticket, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
        $this->dispatch('helpdesk-status-updated');
    }

    public function updatePriority(WorkflowNotificationService $workflow): void
    {
        $this->authorize('update', $this->ticket);
        $this->validate(['priority_id' => ['required', 'integer', 'exists:helpdesk_priorities,id']]);

        $this->ticket->forceFill([
            'priority_id' => $this->priority_id,
            'last_activity_at' => now(),
        ])->save();

        $this->ticket = $this->freshTicket($this->ticket);
        $workflow->dispatch($this->ticket, 'ticket.updated', Auth::user());
        $this->dispatch('helpdesk-priority-updated');
    }

    public function render(): View
    {
        return view('helpdesk::livewire.ticket-show', [
            'statuses' => Status::query()->orderBy('sort_order')->get(),
            'priorities' => Priority::query()->orderBy('sort_order')->get(),
        ])->layout('layouts.app');
    }

    private function freshTicket(Ticket $ticket): Ticket
    {
        $ticket = $ticket->fresh([
            'owner',
            'agent',
            'status',
            'priority',
            'category',
            'project',
            'team',
            'attachments.user',
            'gitCommits.repository',
            'comments.attachments',
            'comments.replies.attachments',
            'comments.replies.replies.attachments',
        ]) ?? $ticket;

        $comments = $ticket->comments
            ->merge($ticket->comments->flatMap->replies)
            ->merge($ticket->comments->flatMap->replies->flatMap->replies);

        $users = User::query()
            ->whereIn('id', $comments->pluck('user_id')->filter()->unique())
            ->get()
            ->keyBy('id');

        $this->attachCommentUsers($ticket->comments, $users);

        return $ticket;
    }

    /**
     * Attach loaded users to comment hierarchy without triggering lazy loading.
     *
     * @param  Collection<int, mixed>  $comments
     * @param  Collection<int, User>  $users
     */
    private function attachCommentUsers(Collection $comments, Collection $users): void
    {
        foreach ($comments as $comment) {
            $comment->setRelation('user', $users->get($comment->user_id));

            if ($comment->relationLoaded('replies')) {
                $this->attachCommentUsers($comment->replies, $users);
            }
        }
    }
}