80 lines
3.0 KiB
PHP
80 lines
3.0 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Http\Controllers;
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use App\Http\Controllers\Controller;
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use Illuminate\Http\RedirectResponse;
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use Illuminate\Http\Request;
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use Illuminate\Support\Facades\Auth;
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use Illuminate\Support\Facades\Gate;
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use Illuminate\Validation\Rule;
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use Modules\Helpdesk\Models\CannedResponse;
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use Modules\Helpdesk\Models\Ticket;
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use Modules\Helpdesk\Services\CannedResponseRenderer;
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use Modules\Helpdesk\Services\TicketService;
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final class TicketCommentStoreController extends Controller
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{
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/**
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* Store a ticket conversation comment or nested reply using a normal HTTP POST.
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*
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* This keeps the conversation workflow reliable when rich-editor, Flux, or
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* Livewire JavaScript event handling does not invoke the Livewire method.
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*/
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public function __invoke(Request $request, Ticket $ticket, TicketService $tickets, CannedResponseRenderer $renderer): RedirectResponse
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{
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Gate::authorize('comment', $ticket);
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$maxUploadKilobytes = (int) config('helpdesk.max_upload_kb', 10240);
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$allowedMimes = (array) config('helpdesk.allowed_mimes', ['jpg', 'jpeg', 'png', 'pdf', 'txt', 'log', 'zip']);
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$validated = $request->validate([
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'commentBody' => ['nullable', 'string'],
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'internal' => ['nullable', 'boolean'],
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'parent_id' => [
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'nullable',
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'integer',
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Rule::exists('helpdesk_comments', 'id')->where('ticket_id', $ticket->id),
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],
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'canned_response_id' => ['nullable', 'integer', Rule::exists('helpdesk_canned_responses', 'id')],
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'attachments' => ['nullable', 'array'],
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'attachments.*' => ['file', 'max:'.$maxUploadKilobytes, 'mimes:'.implode(',', $allowedMimes)],
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]);
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$user = Auth::user();
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abort_if($user === null, 403);
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$body = trim((string) ($validated['commentBody'] ?? ''));
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if ($body === '' && filled($validated['canned_response_id'] ?? null)) {
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$response = CannedResponse::query()
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->where('is_active', true)
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->findOrFail((int) $validated['canned_response_id']);
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$body = trim($renderer->render($response->body, $ticket, $user));
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}
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validator(['commentBody' => $body], [
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'commentBody' => ['required', 'string', 'min:2'],
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])->validate();
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$uploadedFiles = $request->file('attachments', []);
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$uploadedFiles = is_array($uploadedFiles) ? $uploadedFiles : [$uploadedFiles];
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$tickets->comment(
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ticket: $ticket,
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user: $user,
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body: $body,
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internal: (bool) ($validated['internal'] ?? false),
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files: $uploadedFiles,
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parentId: filled($validated['parent_id'] ?? null) ? (int) $validated['parent_id'] : null,
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);
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return redirect()
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->route('helpdesk.tickets.show', $ticket)
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->with('ticket-comment-added', filled($validated['parent_id'] ?? null) ? 'Reply posted.' : 'Comment posted.');
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}
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}
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