121 lines
4.4 KiB
PHP
121 lines
4.4 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Livewire;
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use App\Models\User;
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use Illuminate\Contracts\View\View;
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use Illuminate\Support\Facades\Auth;
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use Illuminate\Support\Facades\DB;
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use Illuminate\Support\Facades\Schema;
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use Livewire\Attributes\Validate;
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use Livewire\Component;
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use Modules\Helpdesk\Models\Category;
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use Modules\Helpdesk\Models\Priority;
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use Modules\Helpdesk\Models\Project;
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use Modules\Helpdesk\Models\Status;
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use Modules\Helpdesk\Models\Team;
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use Modules\Helpdesk\Models\Ticket;
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use Modules\Helpdesk\Services\WorkflowNotificationService;
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final class TicketEdit extends Component
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{
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public Ticket $ticket;
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#[Validate('nullable|integer')]
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public ?int $company_id = null;
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#[Validate('required|string|max:200')]
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public string $subject = '';
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#[Validate('required|string|min:10')]
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public string $body = '';
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#[Validate('required|integer|exists:helpdesk_statuses,id')]
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public ?int $status_id = null;
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#[Validate('required|integer|exists:helpdesk_priorities,id')]
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public ?int $priority_id = null;
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#[Validate('nullable|integer|exists:helpdesk_categories,id')]
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public ?int $category_id = null;
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#[Validate('nullable|integer|exists:helpdesk_projects,id')]
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public ?int $project_id = null;
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#[Validate('nullable|integer|exists:helpdesk_teams,id')]
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public ?int $team_id = null;
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#[Validate('nullable|integer|exists:users,id')]
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public ?int $agent_id = null;
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#[Validate('nullable|date')]
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public ?string $due_at = null;
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public function mount(Ticket $ticket): void
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{
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$this->authorize('update', $ticket);
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$this->ticket = $ticket->fresh(['status', 'priority', 'category', 'project', 'team', 'agent']) ?? $ticket;
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$this->company_id = $this->ticket->company_id;
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$this->subject = $this->ticket->subject;
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$this->body = $this->ticket->body;
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$this->status_id = $this->ticket->status_id;
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$this->priority_id = $this->ticket->priority_id;
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$this->category_id = $this->ticket->category_id;
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$this->project_id = $this->ticket->project_id;
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$this->team_id = $this->ticket->team_id;
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$this->agent_id = $this->ticket->agent_id;
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$this->due_at = $this->ticket->due_at?->format('Y-m-d');
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}
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public function save(WorkflowNotificationService $workflow): mixed
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{
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$this->authorize('update', $this->ticket);
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$this->validate();
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$status = Status::query()->findOrFail($this->status_id);
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$this->ticket->forceFill([
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'company_id' => $this->company_id,
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'subject' => $this->subject,
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'body' => $this->body,
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'status_id' => $status->id,
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'priority_id' => $this->priority_id,
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'category_id' => $this->category_id,
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'project_id' => $this->project_id,
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'team_id' => $this->team_id,
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'agent_id' => $this->agent_id,
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'due_at' => $this->due_at,
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'completed_at' => $status->is_closed ? now() : null,
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'last_activity_at' => now(),
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])->save();
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$fresh = $this->ticket->fresh(['owner', 'agent', 'status', 'priority', 'category', 'project', 'team']) ?? $this->ticket;
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$workflow->dispatch($fresh, $status->is_closed ? 'ticket.closed' : 'ticket.updated', Auth::user());
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session()->flash('success', 'Ticket ' . $fresh->reference . ' has been updated.');
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return redirect()->route('helpdesk.tickets.show', $fresh);
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}
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public function render(): View
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{
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return view('helpdesk::livewire.ticket-edit', [
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'statuses' => Status::query()->orderBy('sort_order')->orderBy('name')->get(),
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'priorities' => Priority::query()->orderBy('sort_order')->orderBy('name')->get(),
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'categories' => Category::query()->orderBy('name')->get(),
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'companies' => Schema::hasTable('companies') ? DB::table('companies')->select(['id', 'name'])->orderBy('name')->get() : collect(),
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'teams' => Team::query()->whereNull('archived_at')->orderBy('name')->get(),
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'projects' => Project::query()->whereNull('archived_at')->orderBy('title')->get(),
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'agents' => User::query()
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->where(static function ($query): void {
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$query->where('helpdesk_agent', true)->orWhere('helpdesk_admin', true);
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})
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->orderBy('name')
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->get(['id', 'name', 'email']),
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])->layout('layouts.app');
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}
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}
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