WMS/Modules/Helpdesk/Resources/views/livewire/ticket-show.blade.php

<div class="space-y-6" dusk="helpdesk-ticket-show">
    <div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
        <div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
            <div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
                <div>
                    <div class="mb-2 flex flex-wrap items-center gap-2">
                        <span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
                        <flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
                        <flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
                    </div>
                    <h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
                    <p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
                </div>
                <div class="flex flex-wrap gap-2">
                    <a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
                        <i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
                    </a>
                    @can('update', $ticket)
                        <a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700">
                            <i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i> Edit
                        </a>
                    @endcan
                </div>
            </div>
        </div>
    </div>

    <div class="grid gap-6 lg:grid-cols-3">
        <div class="space-y-6 lg:col-span-2">
            <article class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <div class="prose max-w-none dark:prose-invert">
                    {!! $ticket->body !!}
                </div>
            </article>

            @if ($ticket->attachments->isNotEmpty())
                <div class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket attachments</h2>
                    <div class="grid gap-3 sm:grid-cols-2">
                        @foreach ($ticket->attachments as $attachment)
                            <a href="{{ $attachment->url() }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
                                <div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name }}</div>
                                <div class="text-xs text-zinc-500">{{ Number::fileSize($attachment->size) }}</div>
                            </a>
                        @endforeach
                    </div>
                </div>
            @endif

            <section class="space-y-4">
                <h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>

                @if ($ticket->comments->isNotEmpty())
                    @include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0])
                @else
                    <div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
                @endif
            </section>

            <form wire:submit="addComment" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
                <x-helpdesk::html-editor dusk="ticket-comment-editor" wire:model="commentBody" label="Comment" rows="5" placeholder="Write a professional response..." />

                @can('update', $ticket)
                    <div class="mt-4">
                        <flux:checkbox wire:model="internal" label="Internal note only" />
                    </div>
                @endcan

                <div class="mt-4">
                    <label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
                    <input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
                    @error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
                </div>

                <div class="mt-5 flex justify-end">
                    <flux:button dusk="post-comment" type="submit" variant="primary" icon="chat-bubble-left-right" class="!bg-emerald-600 !text-white hover:!bg-emerald-700" wire:loading.attr="disabled">
                        <span wire:loading.remove>Post reply</span>
                        <span wire:loading>Posting...</span>
                    </flux:button>
                </div>
            </form>
        </div>

        <aside class="space-y-6">
            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket details</h2>
                <dl class="space-y-3 text-sm">
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Team</dt><dd>{{ $ticket->team?->name ?? 'None' }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
                    <div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
                </dl>
            </div>

            <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
                <div class="space-y-2">
                    @forelse ($ticket->gitCommits as $commit)
                        <a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
                            <div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
                            <div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
                        </a>
                    @empty
                        <div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits linked.</div>
                    @endforelse
                </div>
            </div>

            @can('update', $ticket)
                <div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
                    <h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Agent actions</h2>
                    <flux:select wire:model="status_id" label="Status">
                        @foreach ($statuses as $status)
                            <option value="{{ $status->id }}">{{ $status->name }}</option>
                        @endforeach
                    </flux:select>
                    <flux:button dusk="update-status" wire:click="updateStatus" class="mt-4 w-full" variant="primary" icon="check">Update status</flux:button>
                    <div class="mt-5">
                        <flux:select wire:model="priority_id" label="Priority">
                            @foreach ($priorities as $priority)
                                <option value="{{ $priority->id }}">{{ $priority->name }}</option>
                            @endforeach
                        </flux:select>
                        <flux:button dusk="update-priority" wire:click="updatePriority" class="mt-4 w-full" variant="ghost" icon="flag">Update priority</flux:button>
                    </div>
                </div>
            @endcan
        </aside>
    </div>
</div>