471 lines
25 KiB
PHP
471 lines
25 KiB
PHP
<div class="space-y-6">
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@vite([
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'resources/css/app.css',
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'resources/js/app.js',
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])
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@vite([
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'Resources/assets/css/app.css',
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'Resources/assets/js/app.js',
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], 'build/helpdesk')
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@include('helpdesk::partials.page-header', [
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'eyebrow' => 'Helpdesk',
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'title' => 'Edit Ticket',
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'subtitle' => 'Update ownership, assignment, workflow status, product/service, project, team, category, priority and ticket details.',
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])
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<form wire:submit.prevent="save" class="space-y-6">
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<div class="overflow-hidden rounded-2xl border border-zinc-700 bg-zinc-900 shadow-sm">
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<div class="border-b border-zinc-700 bg-zinc-800/80 px-6 py-4">
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<div class="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
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<div>
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<div class="flex flex-wrap items-center gap-3">
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<h2 class="text-lg font-semibold text-zinc-100">
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{{ $ticket->reference }} · Ticket controls
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</h2>
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<span class="inline-flex items-center gap-2 rounded-xl border border-zinc-700 bg-zinc-900 px-3 py-1.5 text-sm font-medium text-zinc-200">
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<i class="fa-regular fa-user text-zinc-400" aria-hidden="true"></i>
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Owner:
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<span class="font-semibold text-white">{{ $ticket->owner?->name ?? 'Unknown' }}</span>
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</span>
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</div>
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<p class="mt-2 text-sm text-zinc-400">
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Mandatory fields are marked with <span class="helpdesk-required-star">*</span>.
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Assignment and status updates trigger configured workflow messages.
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</p>
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</div>
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<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="inline-flex items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
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Back to ticket
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</a>
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</div>
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</div>
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<div class="grid gap-5 p-6 lg:grid-cols-3 xl:grid-cols-6">
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<div class="lg:col-span-3 xl:col-span-6">
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<label class="block text-sm font-semibold text-zinc-200" for="subject">
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Subject <span class="helpdesk-required-star">*</span>
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</label>
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<input
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id="subject"
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type="text"
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maxlength="180"
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wire:model.defer="subject"
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class="mt-2 block h-14 w-full max-w-4xl rounded-xl border border-zinc-700 bg-zinc-950 px-4 text-base font-medium text-zinc-100 shadow-sm outline-none transition-colors duration-150 placeholder:text-zinc-500 focus:border-blue-500 focus:bg-zinc-950 focus:ring-2 focus:ring-blue-500/40"
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data-dusk="ticket-edit-subject"
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autocomplete="off"
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/>
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@error('subject')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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@if($companies->isNotEmpty())
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="company_id">
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Company <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select
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id="company_id"
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data-helpdesk-select2
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data-placeholder="Select option"
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data-wire-model="company_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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>
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<option value="">Select company</option>
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@foreach ($companies as $company)
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<option value="{{ $company->id }}" @selected((string) $company_id === (string) $company->id)>{{ $company->name }}</option>
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@endforeach
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</select>
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</div>
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@error('company_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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@endif
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="board_id">Board</label>
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<div class="mt-2" wire:ignore>
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<select
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id="board_id"
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data-helpdesk-select2
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data-placeholder="Select option"
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data-wire-model="board_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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data-dusk="ticket-edit-board"
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>
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<option value="">No board</option>
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@foreach ($boards as $board)
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<option value="{{ $board->id }}" @selected((string) $board_id === (string) $board->id)>{{ $board->name }}{{ $board->owner ? ' · '.$board->owner->name : '' }}</option>
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@endforeach
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</select>
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</div>
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@error('board_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="status_id">
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Status <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select
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id="status_id"
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data-helpdesk-select2
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data-placeholder="Select option"
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data-wire-model="status_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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data-dusk="ticket-edit-status"
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>
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<option value="">No status</option>
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@foreach ($statuses as $status)
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<option value="{{ $status->id }}" @selected((string) $status_id === (string) $status->id)>{{ $status->name }}</option>
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@endforeach
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</select>
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</div>
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@error('status_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="priority_id">
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Priority <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select
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id="priority_id"
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data-helpdesk-select2
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data-placeholder="Select option"
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data-wire-model="priority_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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data-dusk="ticket-edit-priority"
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>
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<option value="">Select priority</option>
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@foreach ($priorities as $priority)
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<option value="{{ $priority->id }}" @selected((string) $priority_id === (string) $priority->id)>{{ $priority->name }}</option>
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@endforeach
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</select>
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</div>
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@error('priority_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="agent_id">Assigned agent</label>
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<div class="mt-2">
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<select
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id="agent_id"
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wire:model.live="agent_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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data-dusk="ticket-edit-agent"
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>
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<option value="">Unassigned</option>
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@forelse ($agents as $agent)
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<option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}</option>
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@empty
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<option value="" disabled>No users available for assignment</option>
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@endforelse
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</select>
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</div>
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@error('agent_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="category_id">
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Category <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select
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id="category_id"
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data-helpdesk-select2
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data-placeholder="Select option"
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data-wire-model="category_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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>
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<option value="">No category</option>
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@foreach ($categories as $category)
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<option value="{{ $category->id }}" @selected((string) $category_id === (string) $category->id)>{{ $category->name }}</option>
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@endforeach
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</select>
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</div>
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@error('category_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="project_id">
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Project <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select
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id="project_id"
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data-helpdesk-select2
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data-placeholder="Select option"
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data-wire-model="project_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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>
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<option value="">No project</option>
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@foreach ($projects as $project)
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<option value="{{ $project->id }}" @selected((string) $project_id === (string) $project->id)>{{ $project->title ?? $project->name }}</option>
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@endforeach
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</select>
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</div>
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@error('project_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="xl:col-span-2">
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<label class="block text-sm font-semibold text-zinc-200" for="team_id">
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Team <span class="helpdesk-required-star">*</span>
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</label>
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<div class="mt-2" wire:ignore>
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<select
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id="team_id"
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data-helpdesk-select2
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data-placeholder="Select option"
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data-wire-model="team_id"
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class="block w-full rounded-xl border-zinc-700 bg-zinc-950 text-zinc-100 shadow-sm focus:border-blue-500 focus:ring-blue-500"
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>
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<option value="">No team</option>
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@foreach ($teams as $team)
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<option value="{{ $team->id }}" @selected((string) $team_id === (string) $team->id)>{{ $team->name }}</option>
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@endforeach
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</select>
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</div>
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@error('team_id')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="lg:col-span-3 xl:col-span-6">
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<fieldset class="rounded-2xl border border-zinc-700 bg-zinc-950/70 p-4">
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<div class="flex flex-col gap-1 sm:flex-row sm:items-center sm:justify-between">
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<legend class="text-sm font-semibold text-zinc-200">
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Tags
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</legend>
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<span class="text-xs text-zinc-500">
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Optional · select all that apply
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</span>
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</div>
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<div class="mt-4 grid gap-3 sm:grid-cols-2 lg:grid-cols-3 xl:grid-cols-4">
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@forelse ($tags as $tag)
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<label
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for="tag_{{ $tag->id }}"
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class="flex cursor-pointer items-center gap-3 rounded-xl border border-zinc-700 bg-zinc-900 px-4 py-3 text-sm font-medium text-zinc-200 transition hover:border-blue-500 hover:bg-zinc-800"
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>
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<input
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id="tag_{{ $tag->id }}"
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type="checkbox"
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wire:model.defer="tag_ids"
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value="{{ $tag->id }}"
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class="h-4 w-4 rounded border-zinc-600 bg-zinc-950 text-blue-600 focus:ring-blue-500"
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>
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<span class="truncate">
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{{ $tag->name }}
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</span>
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</label>
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@empty
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<div class="rounded-xl border border-dashed border-zinc-700 bg-zinc-900 px-4 py-3 text-sm text-zinc-400">
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No tags are available.
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</div>
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@endforelse
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</div>
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@error('tag_ids')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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@error('tag_ids.*')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</fieldset>
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</div>
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<div class="xl:col-span-2">
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<x-helpdesk::date-picker
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id="due_at"
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model="due_at"
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label="Due date"
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placeholder="Select due date"
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value="{{ $due_at }}"
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/>
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@error('due_at')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="lg:col-span-3 xl:col-span-6">
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<x-helpdesk::html-editor dusk="ticket-edit-body-editor" wire:model="body" label="Details *" rows="10" placeholder="Update the ticket details..." />
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@error('body')
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<p class="mt-2 text-sm text-red-500">{{ $message }}</p>
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@enderror
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</div>
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<div class="lg:col-span-3 xl:col-span-6">
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<div class="overflow-hidden rounded-2xl border border-blue-500/30 bg-zinc-950/70 shadow-sm shadow-blue-950/30">
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<div class="bg-gradient-to-r from-blue-700 via-sky-600 to-emerald-600 px-5 py-4 text-white">
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<div class="flex flex-col gap-4 sm:flex-row sm:items-center sm:justify-between">
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<div>
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<label class="flex items-center gap-2 text-base font-extrabold text-white drop-shadow-sm" for="attachments">
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<span class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-white/15 ring-1 ring-white/25">
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<i class="fa-solid fa-paperclip" aria-hidden="true"></i>
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</span>
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Attachments
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</label>
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<p class="mt-2 max-w-2xl text-sm font-medium text-blue-50/90">
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Add screenshots, documents, logs or supporting files to help resolve the ticket.
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</p>
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</div>
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<label
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for="attachments"
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class="inline-flex cursor-pointer items-center justify-center gap-2 rounded-xl bg-white px-4 py-2.5 text-sm font-bold text-blue-700 shadow-sm transition hover:bg-blue-50 focus:outline-none focus:ring-2 focus:ring-white/80 focus:ring-offset-2 focus:ring-offset-blue-700"
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>
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<i class="fa-solid fa-plus" aria-hidden="true"></i>
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<span>Add attachments</span>
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</label>
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</div>
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</div>
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<div class="p-4">
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<input
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id="attachments"
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type="file"
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wire:model="attachments"
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multiple
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class="sr-only"
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>
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<div
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wire:loading.flex
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wire:target="attachments"
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class="mt-4 items-center gap-2 rounded-xl border border-blue-500/30 bg-blue-500/10 px-4 py-3 text-sm font-medium text-blue-200"
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>
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<i class="fa-solid fa-circle-notch fa-spin" aria-hidden="true"></i>
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Uploading attachments...
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</div>
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<div class="mt-4 space-y-3">
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<div class="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-emerald-500/30 bg-emerald-500/10 px-4 py-3">
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<h3 class="inline-flex items-center gap-2 text-sm font-extrabold text-emerald-200">
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<span class="inline-flex h-7 w-7 items-center justify-center rounded-lg bg-emerald-500 text-white shadow-sm">
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<i class="fa-solid fa-folder-open" aria-hidden="true"></i>
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</span>
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Existing attachments
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</h3>
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<span class="inline-flex items-center gap-2 rounded-full bg-emerald-100 px-3 py-1 text-xs font-extrabold text-emerald-800 shadow-sm ring-1 ring-emerald-300/70">
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<span class="inline-flex h-2 w-2 rounded-full bg-emerald-500"></span>
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{{ $ticket->attachments->count() }} file(s)
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</span>
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</div>
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@forelse ($ticket->attachments as $attachment)
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<div class="flex flex-col gap-3 rounded-xl border border-zinc-700 bg-zinc-900 p-3 text-sm sm:flex-row sm:items-center sm:justify-between">
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<a
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href="{{ method_exists($attachment, 'url') ? $attachment->url() : Storage::disk($attachment->disk ?? 'public')->url($attachment->path ?? $attachment->file_path) }}"
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target="_blank"
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class="min-w-0 font-medium text-blue-300 hover:text-blue-200"
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>
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<i class="fa-regular fa-file mr-2" aria-hidden="true"></i>
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{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}
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</a>
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<button
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type="button"
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wire:click="removeAttachment({{ $attachment->id }})"
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wire:confirm="Remove this attachment?"
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class="inline-flex items-center justify-center rounded-lg bg-red-600 px-3 py-1.5 text-xs font-semibold text-white hover:bg-red-700"
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>
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Remove
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</button>
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</div>
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@empty
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<div class="rounded-xl border border-dashed border-zinc-700 bg-zinc-900 px-4 py-3 text-sm text-zinc-400">
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No ticket-level attachments are currently saved.
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</div>
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@endforelse
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</div>
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@if ($attachments !== [])
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<div class="mt-4 rounded-xl border border-blue-500/30 bg-blue-500/10 px-4 py-3 text-sm text-blue-100">
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{{ count($attachments) }} new attachment(s) selected. Save the ticket to attach them.
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</div>
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@endif
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@error('attachments')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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@error('attachments.*')
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<p class="mt-3 text-sm text-red-500">{{ $message }}</p>
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@enderror
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|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="flex items-center justify-end gap-3 border-t border-zinc-700 bg-zinc-900 px-6 py-4">
|
|
<button
|
|
type="button"
|
|
wire:click="clearForm"
|
|
class="rounded-xl bg-red-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-red-700"
|
|
>
|
|
Clear
|
|
</button>
|
|
|
|
<a href="{{ route('helpdesk.tickets.show', $ticket) }}" wire:navigate class="rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
|
|
Cancel
|
|
</a>
|
|
|
|
<button
|
|
type="submit"
|
|
class="inline-flex items-center gap-2 rounded-xl bg-green-600 px-5 py-2 text-sm font-semibold text-white shadow-sm hover:bg-green-700 disabled:cursor-not-allowed disabled:opacity-50"
|
|
data-dusk="ticket-edit-submit"
|
|
wire:loading.attr="disabled"
|
|
>
|
|
<i class="fa-regular fa-floppy-disk" aria-hidden="true"></i>
|
|
<span wire:loading.remove>Save Ticket</span>
|
|
<span wire:loading>Saving...</span>
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</form>
|
|
</div>
|