243 lines
18 KiB
PHP
243 lines
18 KiB
PHP
@vite([
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'resources/css/app.css',
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'resources/js/app.js',
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])
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<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-show">
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<div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
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<div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
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<div>
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<div class="mb-2 flex flex-wrap items-center gap-2">
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<span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
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<flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
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<flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
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</div>
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<h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
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<p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
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</div>
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<div class="flex flex-wrap gap-2">
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<a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
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<i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
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</a>
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@can('update', $ticket)
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<a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700">
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<i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i> Edit
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</a>
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@endcan
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</div>
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</div>
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</div>
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</div>
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<div class="grid gap-6 lg:grid-cols-3">
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<div class="space-y-6 lg:col-span-2">
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<article class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="prose max-w-none dark:prose-invert">
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{!! $ticket->body !!}
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</div>
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</article>
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<div class="overflow-hidden rounded-2xl border border-blue-200 bg-white shadow-sm dark:border-blue-900/60 dark:bg-zinc-900">
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<div class="bg-gradient-to-r from-blue-700 via-sky-600 to-emerald-600 px-6 py-4 text-white">
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<div class="flex items-center justify-between gap-4">
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<div>
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<h2 class="flex items-center gap-2 text-base font-extrabold text-white drop-shadow-sm">
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<span class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-white/15 ring-1 ring-white/25">
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<i class="fa-solid fa-paperclip" aria-hidden="true"></i>
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</span>
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Ticket attachments
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</h2>
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<p class="mt-1 text-sm font-medium text-blue-50/90">
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Supporting screenshots, documents and logs linked to this ticket.
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</p>
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</div>
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<span class="inline-flex items-center gap-2 rounded-full bg-emerald-100 px-3 py-1 text-xs font-extrabold text-emerald-800 shadow-sm ring-1 ring-white/70">
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<span class="inline-flex h-2 w-2 rounded-full bg-emerald-500"></span>{{ $ticket->attachments->count() }} file(s)
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</span>
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</div>
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</div>
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<div class="grid gap-3 p-6 sm:grid-cols-2">
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@forelse ($ticket->attachments as $attachment)
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<a href="{{ method_exists($attachment, 'url') ? $attachment->url() : Storage::disk($attachment->disk ?? 'public')->url($attachment->path ?? $attachment->file_path) }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
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<div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}</div>
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<div class="text-xs text-zinc-500">{{ Number::fileSize($attachment->size ?? $attachment->size_bytes ?? 0) }}</div>
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</a>
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@empty
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<div class="rounded-xl border border-dashed border-zinc-300 p-4 text-sm text-zinc-500 dark:border-zinc-700">
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No ticket-level attachments are currently saved.
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</div>
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@endforelse
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</div>
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</div>
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<section class="space-y-4">
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<h2 class="text-lg font-semibold text-zinc-900 dark:text-white">Conversation</h2>
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@if ($ticket->comments->isNotEmpty())
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@include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0])
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@else
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<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
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@endif
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</section>
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<form wire:submit="addComment" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
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@if ($cannedResponses->isNotEmpty())
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<div class="mb-4 grid gap-3 md:grid-cols-[1fr_auto]">
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<flux:select wire:model="canned_response_id" label="Canned response">
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<option value="">Choose a saved response...</option>
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@foreach ($cannedResponses as $response)
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<option value="{{ $response->id }}">{{ $response->name }}</option>
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@endforeach
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</flux:select>
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<div class="flex items-end">
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<flux:button type="button" wire:click="applyCannedResponse" variant="ghost" icon="document-duplicate" class="!bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60">Insert response</flux:button>
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</div>
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</div>
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@endif
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<x-helpdesk::html-editor dusk="ticket-comment-editor" wire:model="commentBody" label="Comment" rows="5" placeholder="Write a professional response..." />
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@can('update', $ticket)
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<div class="mt-4">
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<flux:checkbox wire:model="internal" label="Internal note only" />
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</div>
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@endcan
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<div class="mt-4">
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<label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Attach files</label>
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<input wire:model="attachments" type="file" multiple class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950" />
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@error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
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</div>
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<div class="mt-5 flex justify-end">
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<flux:button dusk="post-comment" type="submit" variant="primary" icon="chat-bubble-left-right" class="!bg-emerald-600 !text-white hover:!bg-emerald-700 focus:!ring-emerald-400/60" wire:loading.attr="disabled">
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<span wire:loading.remove>Post reply</span>
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<span wire:loading>Posting...</span>
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</flux:button>
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</div>
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</form>
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</div>
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<aside class="space-y-6">
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket details</h2>
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<dl class="space-y-3 text-sm">
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Product/service</dt><dd>{{ $ticket->product?->name ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Team</dt><dd>{{ $ticket->team?->name ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
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</dl>
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</div>
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">SLA metrics</h2>
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<div class="grid gap-3 text-sm">
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<div class="rounded-xl border {{ $ticket->sla_first_response_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100' }} p-3">
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<div class="text-xs font-semibold uppercase tracking-wide">First response</div>
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<div class="mt-1">{{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}</div>
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<div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
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</div>
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<div class="rounded-xl border {{ $ticket->sla_resolution_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100' }} p-3">
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<div class="text-xs font-semibold uppercase tracking-wide">Resolution</div>
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<div class="mt-1">{{ $ticket->completed_at?->format('d M Y H:i') ?? 'Open' }}</div>
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<div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
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</div>
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<div class="grid grid-cols-2 gap-2 text-center">
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<div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->public_replies_count }}</div><div class="text-xs text-zinc-500">Public replies</div></div>
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<div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->time_spent_minutes }}</div><div class="text-xs text-zinc-500">Minutes logged</div></div>
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</div>
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</div>
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</div>
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Requester profile</h2>
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<dl class="space-y-3 text-sm">
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Name</dt><dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Email</dt><dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd></div>
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<div class="flex justify-between gap-4"><dt class="text-zinc-500">Company</dt><dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd></div>
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</dl>
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@if ($ticket->tags->isNotEmpty())
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<div class="mt-4 flex flex-wrap gap-2">
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@foreach ($ticket->tags as $tag)
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<span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
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@endforeach
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</div>
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@endif
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</div>
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@if ($ticket->checklistItems->isNotEmpty())
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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@php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())
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<div class="mb-4 flex items-center justify-between gap-3">
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<h2 class="text-base font-semibold text-zinc-900 dark:text-white">Checklist</h2>
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<flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}</flux:badge>
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</div>
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<div class="space-y-2">
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@foreach ($ticket->checklistItems as $item)
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<label class="flex items-start gap-3 rounded-xl border border-zinc-200 p-3 text-sm dark:border-zinc-700">
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<input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})" @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
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<span class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
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</label>
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@endforeach
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</div>
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</div>
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@endif
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
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<div class="space-y-2">
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@forelse ($ticket->gitCommits as $commit)
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<a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
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<div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
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<div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
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</a>
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@empty
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<div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits linked.</div>
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@endforelse
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</div>
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</div>
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@can('update', $ticket)
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<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Agent actions</h2>
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<label class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200" for="show_agent_id">Assigned agent</label>
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<select
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id="show_agent_id"
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wire:model.live="agent_id"
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class="block w-full rounded-lg border border-zinc-300 bg-white p-2 text-sm dark:border-zinc-700 dark:bg-zinc-950"
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data-dusk="ticket-show-agent"
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>
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<option value="">Unassigned</option>
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@forelse ($agents as $agent)
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<option value="{{ $agent->id }}">{{ $agent->name }} · {{ $agent->email }}</option>
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@empty
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<option value="" disabled>No users available for assignment</option>
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@endforelse
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</select>
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<flux:button dusk="update-agent" wire:click="updateAgent" class="mt-4 mb-5 w-full !bg-emerald-600 !text-white hover:!bg-emerald-700 focus:!ring-emerald-400/60" variant="primary" icon="user">Update assigned agent</flux:button>
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<flux:select wire:model="status_id" label="Status">
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@foreach ($statuses as $status)
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<option value="{{ $status->id }}">{{ $status->name }}</option>
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@endforeach
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</flux:select>
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<flux:button dusk="update-status" wire:click="updateStatus" class="mt-4 w-full !bg-blue-600 !text-white hover:!bg-blue-700 focus:!ring-blue-400/60" variant="primary" icon="check">Update status</flux:button>
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<div class="mt-5">
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<flux:select wire:model="priority_id" label="Priority">
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@foreach ($priorities as $priority)
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<option value="{{ $priority->id }}">{{ $priority->name }}</option>
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@endforeach
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</flux:select>
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<flux:button dusk="update-priority" wire:click="updatePriority" class="mt-4 w-full !bg-amber-500 !text-white hover:!bg-amber-600 focus:!ring-amber-300/60" variant="ghost" icon="flag">Update priority</flux:button>
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</div>
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</div>
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@endcan
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</aside>
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</div>
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</div>
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