67 lines
2.4 KiB
PHP
67 lines
2.4 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Modules\Helpdesk\Services;
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use Illuminate\Support\Str;
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use Modules\Helpdesk\Models\AutomationRule;
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use Modules\Helpdesk\Models\Ticket;
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final class AutomationRuleService
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{
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/** @param array<string, mixed> $context */
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public function apply(Ticket $ticket, array $context = []): Ticket
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{
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$sender = (string) ($context['sender'] ?? $ticket->owner?->email ?? '');
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$mailbox = (string) ($context['mailbox'] ?? '');
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AutomationRule::query()
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->where('is_active', true)
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->where(static function ($query) use ($ticket): void {
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$query->whereNull('company_id')->orWhere('company_id', $ticket->company_id);
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})
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->orderBy('sort_order')
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->orderBy('id')
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->get()
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->each(function (AutomationRule $rule) use ($ticket, $sender, $mailbox): void {
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if (! $this->matches($rule, $ticket, $sender, $mailbox)) {
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return;
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}
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$updates = array_filter([
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'priority_id' => $rule->set_priority_id,
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'category_id' => $rule->set_category_id,
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'team_id' => $rule->set_team_id,
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'project_id' => $rule->set_project_id,
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'status_id' => $rule->set_status_id,
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'agent_id' => $rule->set_agent_id,
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], static fn ($value): bool => $value !== null);
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if ($updates !== []) {
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$ticket->forceFill($updates + ['last_activity_at' => now()])->save();
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}
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});
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return $ticket->fresh() ?? $ticket;
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}
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private function matches(AutomationRule $rule, Ticket $ticket, string $sender, string $mailbox): bool
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{
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if ($rule->match_sender && ! Str::contains(Str::lower($sender), Str::lower($rule->match_sender))) {
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return false;
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}
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if ($rule->match_subject && ! Str::contains(Str::lower($ticket->subject), Str::lower($rule->match_subject))) {
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return false;
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}
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if ($rule->match_mailbox && ! Str::contains(Str::lower($mailbox), Str::lower($rule->match_mailbox))) {
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return false;
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}
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if ($rule->match_category_id && (int) $ticket->category_id !== (int) $rule->match_category_id) {
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return false;
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}
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return true;
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}
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}
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