577 lines
39 KiB
PHP
577 lines
39 KiB
PHP
@vite([
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'resources/css/app.css',
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'resources/js/app.js',
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])
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@php
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$currentUser = auth()->user();
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$currentCompany = $currentUser?->company;
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$canSeeInternalNotes = (bool) ($currentCompany?->is_system_company ?? false)
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|| \Illuminate\Support\Str::lower((string) ($currentCompany?->slug ?? '')) === 'mpba-limited'
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|| \Illuminate\Support\Str::contains(\Illuminate\Support\Str::lower((string) ($currentCompany?->name ?? '')), 'mpba');
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$visibleCommentCount = $ticket->comments->count();
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@endphp
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<div class="hd-helpdesk-surface space-y-6" dusk="helpdesk-ticket-show">
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<div class="overflow-hidden rounded-3xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="bg-gradient-to-br from-slate-950 via-slate-900 to-blue-950 px-6 py-7 text-white">
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<div class="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between">
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<div>
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<div class="mb-2 flex flex-wrap items-center gap-2">
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<span class="font-mono text-xs text-blue-100">{{ $ticket->reference }}</span>
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<flux:badge color="{{ $ticket->status->color }}">{{ $ticket->status->name }}</flux:badge>
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<flux:badge color="{{ $ticket->priority->color }}">{{ $ticket->priority->name }}</flux:badge>
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</div>
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<h1 class="text-3xl font-semibold tracking-tight">{{ $ticket->subject }}</h1>
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<p class="mt-2 text-sm text-blue-100/90">Raised by {{ $ticket->owner?->name ?? 'Unknown user' }} · Assigned to {{ $ticket->agent?->name ?? 'Unassigned' }}</p>
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</div>
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<div class="flex flex-wrap gap-2">
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<a href="{{ route('helpdesk.tickets.index') }}" wire:navigate class="inline-flex items-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-blue-700">
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<i class="fa-solid fa-arrow-left mr-2" aria-hidden="true"></i> Back
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</a>
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@can('update', $ticket)
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<a href="{{ route('helpdesk.tickets.edit', $ticket) }}" wire:navigate class="inline-flex items-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-semibold text-white shadow-sm hover:bg-emerald-700">
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<i class="fa-solid fa-pen-to-square mr-2" aria-hidden="true"></i> Edit
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</a>
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@endcan
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</div>
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</div>
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</div>
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</div>
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<div class="grid gap-6 lg:grid-cols-3">
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<div class="space-y-6 lg:col-span-2">
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<article class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<div class="prose max-w-none dark:prose-invert">
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{!! $ticket->body !!}
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</div>
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</article>
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@if ($ticket->attachments->isNotEmpty())
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<div class="overflow-hidden rounded-2xl border border-blue-200 bg-white shadow-sm dark:border-blue-900/60 dark:bg-zinc-900">
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<div class="bg-gradient-to-r from-blue-700 via-sky-600 to-emerald-600 px-6 py-4 text-white">
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<div class="flex items-center justify-between gap-4">
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<div>
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<h2 class="flex items-center gap-2 text-base font-extrabold text-white drop-shadow-sm">
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<span class="inline-flex h-9 w-9 items-center justify-center rounded-xl bg-white/15 ring-1 ring-white/25">
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<i class="fa-solid fa-paperclip" aria-hidden="true"></i>
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</span>
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Ticket attachments
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</h2>
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<p class="mt-1 text-sm font-medium text-blue-50/90">
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Supporting screenshots, documents and logs linked to this ticket.
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</p>
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</div>
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<span class="inline-flex items-center gap-2 rounded-full bg-emerald-100 px-3 py-1 text-xs font-extrabold text-emerald-800 shadow-sm ring-1 ring-white/70">
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<span class="inline-flex h-2 w-2 rounded-full bg-emerald-500"></span>{{ $ticket->attachments->count() }} file(s)
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</span>
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</div>
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</div>
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<div class="grid gap-3 p-6 sm:grid-cols-2">
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@foreach ($ticket->attachments as $attachment)
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<a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="rounded-xl border border-zinc-200 p-3 text-sm hover:bg-zinc-50 dark:border-zinc-700 dark:hover:bg-zinc-800">
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<div class="font-medium text-zinc-900 dark:text-zinc-100">{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}</div>
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<div class="text-xs text-zinc-500">{{ Number::fileSize($attachment->size ?? $attachment->size_bytes ?? 0) }}</div>
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</a>
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@endforeach
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</div>
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</div>
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@endif
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<section class="space-y-4">
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<details open class="overflow-hidden rounded-2xl border border-zinc-200 bg-white shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
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<summary class="flex cursor-pointer list-none items-center justify-between gap-4 bg-gradient-to-r from-slate-950 via-slate-900 to-red-950 px-5 py-4 text-white marker:hidden">
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<div>
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<h2 class="flex items-center gap-2 text-lg font-extrabold">
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<i class="fa-solid fa-comments" aria-hidden="true"></i>
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Conversation
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</h2>
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<p class="mt-1 text-sm font-medium text-red-50/85">Lotus Notes-style document responses and responses to responses.</p>
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</div>
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<span class="inline-flex items-center gap-2 rounded-full bg-white/15 px-3 py-1 text-xs font-extrabold ring-1 ring-white/20">
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{{ $visibleCommentCount }} item{{ $visibleCommentCount === 1 ? '' : 's' }}
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<i class="fa-solid fa-chevron-right transition group-open:rotate-90" aria-hidden="true"></i>
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</span>
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</summary>
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<div class="space-y-4 p-5">
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<div class="grid gap-3 md:grid-cols-[1fr_auto]">
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<label class="sr-only" for="helpdesk-comment-search">Search comments</label>
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<input id="helpdesk-comment-search" type="search" placeholder="Search comments, GUID, UNID, author or text..." class="block w-full rounded-xl border border-zinc-300 bg-white px-3 py-2 text-sm text-zinc-900 shadow-sm focus:border-red-500 focus:ring-red-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-helpdesk-comment-search>
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<div class="flex flex-wrap items-center gap-2">
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<button type="button" class="inline-flex items-center justify-center rounded-xl bg-red-600 px-4 py-2 text-sm font-bold text-white shadow-sm hover:bg-red-700" data-helpdesk-expand-comments>
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<i class="fa-solid fa-up-right-and-down-left-from-center mr-2" aria-hidden="true"></i>
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Expand all
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</button>
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<button type="button" class="hidden items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-bold text-white shadow-sm hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:ring-offset-2 dark:bg-blue-500 dark:hover:bg-blue-400 dark:focus:ring-blue-400 dark:focus:ring-offset-zinc-900" data-helpdesk-collapse-comments>
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<i class="fa-solid fa-down-left-and-up-right-to-center mr-2" aria-hidden="true"></i>
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Collapse all
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</button>
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</div>
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</div>
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@if ($ticket->comments->isNotEmpty())
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@include('helpdesk::partials.comment-thread', ['comments' => $ticket->comments, 'level' => 0, 'ticket' => $ticket, 'canSeeInternalNotes' => $canSeeInternalNotes])
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@else
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<div class="rounded-2xl border border-dashed border-zinc-300 p-8 text-center text-zinc-500 dark:border-zinc-700">No responses yet.</div>
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@endif
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</div>
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</details>
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</section>
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<form method="POST" action="{{ route('helpdesk.tickets.comments.store', $ticket) }}" enctype="multipart/form-data" class="rounded-2xl border border-zinc-200 bg-white p-6 shadow-sm dark:border-zinc-700 dark:bg-zinc-900" data-helpdesk-comment-form>
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@csrf
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<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Add reply</h2>
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@if (session('ticket-comment-added'))
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<div class="mb-4 rounded-xl border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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{{ session('ticket-comment-added') }}
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</div>
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@endif
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@if ($errors->any())
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<div class="mb-4 rounded-xl border border-red-200 bg-red-50 px-3 py-2 text-sm font-bold text-red-800 dark:border-red-800 dark:bg-red-950 dark:text-red-100">
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{{ $errors->first() }}
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</div>
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@endif
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@if ($cannedResponses->isNotEmpty())
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<div class="mb-4 grid gap-3 md:grid-cols-[1fr_auto]">
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<div>
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<label for="ticket-canned-response" class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Canned response</label>
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<select id="ticket-canned-response" name="canned_response_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-canned-response-select>
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<option value="">Choose a saved response...</option>
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@foreach ($cannedResponses as $response)
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<option value="{{ $response->id }}" data-body="{{ e($response->body) }}">{{ $response->name }}</option>
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@endforeach
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</select>
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</div>
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<div class="flex items-end">
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<button type="button" dusk="insert-canned-response" class="inline-flex items-center justify-center rounded-xl bg-blue-600 px-4 py-2 text-sm font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70" data-insert-canned-response>
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<i class="fa-solid fa-copy mr-2" aria-hidden="true"></i>
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Insert response
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</button>
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</div>
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</div>
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@endif
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@php
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$oldCommentBody = html_entity_decode((string) old('commentBody'), ENT_QUOTES | ENT_HTML5, 'UTF-8');
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$oldCommentBody = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $oldCommentBody) ?: '';
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$oldCommentBody = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $oldCommentBody) ?: '';
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$oldCommentBody = preg_replace('/javascript\s*:/i', '', $oldCommentBody) ?: '';
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$oldCommentBody = strip_tags($oldCommentBody, '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>');
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@endphp
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<div>
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<label for="ticket-comment-body-editor" class="mb-2 block text-sm font-medium text-zinc-700 dark:text-zinc-200">Comment</label>
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<div class="mb-2 flex flex-wrap gap-2" data-helpdesk-html-toolbar="ticket-comment-body-editor">
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<button type="button" data-helpdesk-command="bold" class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
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<button type="button" data-helpdesk-command="italic" class="rounded-lg border px-2 py-1 text-xs italic">I</button>
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<button type="button" data-helpdesk-command="underline" class="rounded-lg border px-2 py-1 text-xs underline">U</button>
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<button type="button" data-helpdesk-command="insertUnorderedList" class="rounded-lg border px-2 py-1 text-xs">List</button>
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<button type="button" data-helpdesk-block="blockquote" class="rounded-lg border px-2 py-1 text-xs">Quote</button>
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<button type="button" data-helpdesk-block="code" class="rounded-lg border px-2 py-1 text-xs">Code</button>
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</div>
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<div id="ticket-comment-body-editor" dusk="ticket-comment-editor" contenteditable="true" role="textbox" aria-multiline="true" data-helpdesk-rich-editor data-helpdesk-sync-target="ticket-comment-body" class="min-h-40 block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:outline-none focus:ring-2 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100 prose prose-sm max-w-none dark:prose-invert">{!! $oldCommentBody !!}</div>
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<textarea id="ticket-comment-body" name="commentBody" required class="sr-only" tabindex="-1" aria-hidden="true">{{ $oldCommentBody }}</textarea>
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</div>
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@can('update', $ticket)
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@if ($canSeeInternalNotes)
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<label class="mt-4 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
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<input type="checkbox" name="internal" value="1" @checked(old('internal')) class="rounded border-zinc-300">
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MPBA internal note only
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</label>
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@endif
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@endcan
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<div class="mt-4 rounded-xl border border-dashed border-blue-300 p-3 dark:border-blue-800">
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<label class="inline-flex cursor-pointer items-center gap-2 rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700">
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<i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
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Pin attachments
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<input name="attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
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</label>
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<span class="ml-2 text-xs font-semibold text-zinc-500" data-helpdesk-file-label>No files pinned</span>
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@error('attachments.*') <div class="mt-2 text-sm text-red-600">{{ $message }}</div> @enderror
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</div>
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<div class="mt-5 flex justify-end">
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<button dusk="post-comment" type="submit" class="inline-flex items-center justify-center rounded-xl bg-emerald-600 px-4 py-2 text-sm font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
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<i class="fa-solid fa-comments mr-2" aria-hidden="true"></i>
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Post reply
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</button>
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</div>
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</form>
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<script>
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document.addEventListener('click', function (event) {
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const insertButton = event.target.closest('[data-insert-canned-response]');
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if (insertButton) {
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const form = insertButton.closest('[data-helpdesk-comment-form]');
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const select = form?.querySelector('[data-canned-response-select]');
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const editor = form?.querySelector('[data-helpdesk-rich-editor]');
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const textarea = form?.querySelector('textarea[name="commentBody"]');
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const selected = select?.selectedOptions?.[0];
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const body = normaliseCannedHtml(selected?.dataset?.body || '');
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if (editor && textarea && body.trim() !== '') {
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editor.innerHTML = editor.innerHTML.trim() === ''
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? body
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: editor.innerHTML.replace(/\s+$/, '') + '<br><br>' + body;
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syncRichEditor(editor);
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editor.focus();
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}
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return;
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}
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const toolbarButton = event.target.closest('[data-helpdesk-command], [data-helpdesk-block], [data-helpdesk-tag], [data-helpdesk-wrap]');
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if (toolbarButton) {
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const toolbar = toolbarButton.closest('[data-helpdesk-html-toolbar]');
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const editor = document.getElementById(toolbar?.dataset?.helpdeskHtmlToolbar || '');
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if (editor?.matches('[contenteditable="true"]')) {
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applyRichEditorCommand(editor, toolbarButton);
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} else if (editor) {
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const tag = toolbarButton.dataset.helpdeskTag;
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const before = toolbarButton.dataset.helpdeskWrap || (tag === 'ul' ? '<ul><li>' : `<${tag}>`);
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const after = toolbarButton.dataset.helpdeskWrapEnd || (tag === 'ul' ? '</li></ul>' : `</${tag}>`);
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wrapSelection(editor, before, after);
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}
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return;
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}
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const expandButton = event.target.closest('[data-helpdesk-expand-comments]');
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if (expandButton) {
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document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
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card.open = true;
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});
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updateCommentToggleButtons();
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return;
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}
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const collapseButton = event.target.closest('[data-helpdesk-collapse-comments]');
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if (collapseButton) {
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document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
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card.open = false;
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});
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updateCommentToggleButtons();
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return;
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}
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const replyButton = event.target.closest('[data-helpdesk-reply-toggle]');
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if (! replyButton) {
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return;
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}
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const target = document.getElementById(replyButton.dataset.helpdeskReplyToggle || '');
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if (! target) {
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return;
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}
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target.classList.toggle('hidden');
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if (! target.classList.contains('hidden')) {
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target.querySelector('textarea')?.focus();
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}
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});
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document.addEventListener('submit', function (event) {
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const form = event.target.closest('[data-helpdesk-comment-form]');
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if (! form) {
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return;
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}
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form.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => {
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syncRichEditor(editor);
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});
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});
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document.addEventListener('input', function (event) {
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const richEditor = event.target.closest('[data-helpdesk-rich-editor]');
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if (richEditor) {
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syncRichEditor(richEditor);
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}
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const search = event.target.closest('[data-helpdesk-comment-search]');
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if (search) {
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const term = search.value.toLowerCase().trim();
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document.querySelectorAll('[data-helpdesk-comment-card]').forEach((card) => {
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const match = term === '' || (card.dataset.helpdeskCommentText || '').includes(term);
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card.classList.toggle('hidden', ! match);
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if (match) {
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card.open = true;
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}
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});
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}
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const fileInput = event.target.closest('[data-helpdesk-file-input]');
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if (fileInput) {
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const label = fileInput.closest('div')?.querySelector('[data-helpdesk-file-label]');
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const count = fileInput.files?.length || 0;
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if (label) {
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label.textContent = count === 0 ? 'No files pinned' : `${count} file${count === 1 ? '' : 's'} pinned`;
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}
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}
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});
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function updateCommentToggleButtons() {
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const commentCards = Array.from(document.querySelectorAll('[data-helpdesk-comment-card]'));
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const expandButton = document.querySelector('[data-helpdesk-expand-comments]');
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const collapseButton = document.querySelector('[data-helpdesk-collapse-comments]');
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if (! expandButton || ! collapseButton) {
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return;
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}
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const hasExpandableComments = commentCards.some((card) => ! card.open);
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const hasExpandedComments = commentCards.some((card) => card.open);
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expandButton.classList.toggle('hidden', ! hasExpandableComments);
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expandButton.classList.toggle('inline-flex', hasExpandableComments);
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collapseButton.classList.toggle('hidden', ! hasExpandedComments || hasExpandableComments);
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collapseButton.classList.toggle('inline-flex', hasExpandedComments && ! hasExpandableComments);
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}
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function decodeHtmlEntities(value) {
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const textarea = document.createElement('textarea');
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textarea.innerHTML = value;
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return textarea.value;
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}
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function normaliseCannedHtml(value) {
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let decoded = decodeHtmlEntities(value);
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while (decoded.includes('<') || decoded.includes('>') || decoded.includes('&lt;')) {
|
|
const next = decodeHtmlEntities(decoded);
|
|
|
|
if (next === decoded) {
|
|
break;
|
|
}
|
|
|
|
decoded = next;
|
|
}
|
|
|
|
return decoded;
|
|
}
|
|
|
|
function syncRichEditor(editor) {
|
|
const target = document.getElementById(editor.dataset.helpdeskSyncTarget || '');
|
|
|
|
if (! target) {
|
|
return;
|
|
}
|
|
|
|
target.value = editor.innerHTML.trim();
|
|
target.dispatchEvent(new Event('input', { bubbles: true }));
|
|
target.dispatchEvent(new Event('change', { bubbles: true }));
|
|
}
|
|
|
|
function applyRichEditorCommand(editor, button) {
|
|
editor.focus();
|
|
|
|
const command = button.dataset.helpdeskCommand;
|
|
|
|
if (command) {
|
|
document.execCommand(command, false, null);
|
|
syncRichEditor(editor);
|
|
return;
|
|
}
|
|
|
|
const block = button.dataset.helpdeskBlock;
|
|
|
|
if (block === 'blockquote') {
|
|
document.execCommand('formatBlock', false, 'blockquote');
|
|
syncRichEditor(editor);
|
|
return;
|
|
}
|
|
|
|
if (block === 'code') {
|
|
const selection = window.getSelection();
|
|
const selected = selection && selection.toString() !== '' ? selection.toString() : 'code';
|
|
document.execCommand('insertHTML', false, '<code>' + escapeHtml(selected) + '</code>');
|
|
syncRichEditor(editor);
|
|
}
|
|
}
|
|
|
|
function escapeHtml(value) {
|
|
const span = document.createElement('span');
|
|
span.textContent = value;
|
|
return span.innerHTML;
|
|
}
|
|
|
|
document.addEventListener('DOMContentLoaded', function () {
|
|
document.querySelectorAll('[data-helpdesk-rich-editor]').forEach((editor) => syncRichEditor(editor));
|
|
updateCommentToggleButtons();
|
|
});
|
|
|
|
function wrapSelection(textarea, before, after) {
|
|
const start = textarea.selectionStart || 0;
|
|
const end = textarea.selectionEnd || 0;
|
|
const selected = textarea.value.substring(start, end) || 'text';
|
|
textarea.value = textarea.value.substring(0, start) + before + selected + after + textarea.value.substring(end);
|
|
textarea.focus();
|
|
textarea.setSelectionRange(start + before.length, start + before.length + selected.length);
|
|
textarea.dispatchEvent(new Event('input', { bubbles: true }));
|
|
}
|
|
</script>
|
|
</div>
|
|
|
|
<aside class="space-y-6">
|
|
<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
|
<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Ticket details</h2>
|
|
<dl class="space-y-3 text-sm">
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Category</dt><dd>{{ $ticket->category?->name ?? 'None' }}</dd></div>
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Project</dt><dd>{{ $ticket->project?->title ?? 'None' }}</dd></div>
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Product/service</dt><dd>{{ $ticket->product?->name ?? 'None' }}</dd></div>
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Team</dt><dd>{{ $ticket->team?->name ?? 'None' }}</dd></div>
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Created</dt><dd>{{ $ticket->created_at->format('d M Y H:i') }}</dd></div>
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Due</dt><dd>{{ $ticket->due_at?->format('d M Y') ?? 'No due date' }}</dd></div>
|
|
</dl>
|
|
</div>
|
|
|
|
<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
|
<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">SLA metrics</h2>
|
|
<div class="grid gap-3 text-sm">
|
|
<div class="rounded-xl border {{ $ticket->sla_first_response_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-emerald-200 bg-emerald-50 text-emerald-900 dark:border-emerald-900 dark:bg-emerald-950 dark:text-emerald-100' }} p-3">
|
|
<div class="text-xs font-semibold uppercase tracking-wide">First response</div>
|
|
<div class="mt-1">{{ $ticket->first_response_at?->format('d M Y H:i') ?? 'Awaiting response' }}</div>
|
|
<div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_first_response_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
|
|
</div>
|
|
<div class="rounded-xl border {{ $ticket->sla_resolution_breached ? 'border-red-300 bg-red-50 text-red-900 dark:border-red-900 dark:bg-red-950 dark:text-red-100' : 'border-blue-200 bg-blue-50 text-blue-900 dark:border-blue-900 dark:bg-blue-950 dark:text-blue-100' }} p-3">
|
|
<div class="text-xs font-semibold uppercase tracking-wide">Resolution</div>
|
|
<div class="mt-1">{{ $ticket->completed_at?->format('d M Y H:i') ?? 'Open' }}</div>
|
|
<div class="mt-1 text-xs opacity-75">Due {{ $ticket->sla_resolution_due_at?->format('d M Y H:i') ?? 'Not set' }}</div>
|
|
</div>
|
|
<div class="grid grid-cols-2 gap-2 text-center">
|
|
<div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->public_replies_count }}</div><div class="text-xs text-zinc-500">Public replies</div></div>
|
|
<div class="rounded-xl border border-zinc-200 p-3 dark:border-zinc-700"><div class="text-xl font-semibold">{{ $ticket->time_spent_minutes }}</div><div class="text-xs text-zinc-500">Minutes logged</div></div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
|
<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Requester profile</h2>
|
|
<dl class="space-y-3 text-sm">
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Name</dt><dd>{{ $ticket->owner?->name ?? 'Unknown' }}</dd></div>
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Email</dt><dd class="truncate">{{ $ticket->owner?->email ?? 'None' }}</dd></div>
|
|
<div class="flex justify-between gap-4"><dt class="text-zinc-500">Company</dt><dd>{{ $ticket->owner?->company?->name ?? 'Current company' }}</dd></div>
|
|
</dl>
|
|
@if ($ticket->tags->isNotEmpty())
|
|
<div class="mt-4 flex flex-wrap gap-2">
|
|
@foreach ($ticket->tags as $tag)
|
|
<span class="rounded-full px-2 py-1 text-xs font-semibold text-white" style="background-color: {{ \Modules\Helpdesk\Support\Color::css($tag->color) }}">{{ $tag->name }}</span>
|
|
@endforeach
|
|
</div>
|
|
@endif
|
|
</div>
|
|
|
|
@if ($ticket->checklistItems->isNotEmpty())
|
|
<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
|
@php($completedChecks = $ticket->checklistItems->where('is_completed', true)->count())
|
|
<div class="mb-4 flex items-center justify-between gap-3">
|
|
<h2 class="text-base font-semibold text-zinc-900 dark:text-white">Checklist</h2>
|
|
<flux:badge color="blue">{{ $completedChecks }}/{{ $ticket->checklistItems->count() }}</flux:badge>
|
|
</div>
|
|
<div class="space-y-2">
|
|
@foreach ($ticket->checklistItems as $item)
|
|
<label class="flex items-start gap-3 rounded-xl border border-zinc-200 p-3 text-sm dark:border-zinc-700">
|
|
<input type="checkbox" wire:click="toggleChecklistItem({{ $item->id }})" @checked($item->is_completed) class="mt-1 rounded border-zinc-300">
|
|
<span class="{{ $item->is_completed ? 'text-zinc-500 line-through' : 'text-zinc-800 dark:text-zinc-100' }}">{{ $item->title }}</span>
|
|
</label>
|
|
@endforeach
|
|
</div>
|
|
</div>
|
|
@endif
|
|
|
|
<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
|
<h2 class="mb-4 text-base font-semibold text-zinc-900 dark:text-white">Git commits</h2>
|
|
<div class="space-y-2">
|
|
@forelse ($ticket->gitCommits as $commit)
|
|
<a href="{{ $commit->url ?: '#' }}" target="_blank" class="block rounded-xl border border-zinc-100 p-3 dark:border-zinc-800">
|
|
<div class="font-mono text-xs text-zinc-500">{{ $commit->short_hash }} · {{ $commit->repository?->name }}</div>
|
|
<div class="mt-1 text-sm font-medium text-zinc-900 dark:text-zinc-100">{{ $commit->message }}</div>
|
|
</a>
|
|
@empty
|
|
<div class="rounded-xl border border-dashed border-zinc-300 p-4 text-center text-sm text-zinc-500 dark:border-zinc-700">No commits linked.</div>
|
|
@endforelse
|
|
</div>
|
|
</div>
|
|
|
|
@can('update', $ticket)
|
|
<div class="rounded-2xl border border-zinc-200 bg-white p-5 shadow-sm dark:border-zinc-700 dark:bg-zinc-900">
|
|
<div class="mb-5 rounded-2xl bg-gradient-to-r from-blue-700 via-indigo-700 to-violet-700 px-4 py-4 text-white shadow-sm">
|
|
<p class="text-xs font-black uppercase tracking-[0.24em] text-blue-100">Ticket controls</p>
|
|
<h2 class="mt-1 text-lg font-black tracking-tight">Assignment, status and priority</h2>
|
|
<p class="mt-1 text-sm font-semibold text-blue-100/90">Use the explicit update buttons below to save each change.</p>
|
|
</div>
|
|
|
|
@if (session('ticket-action-updated'))
|
|
<div class="mb-5 rounded-xl border border-emerald-200 bg-emerald-50 px-3 py-2 text-sm font-bold text-emerald-800 dark:border-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
|
|
{{ session('ticket-action-updated') }}
|
|
</div>
|
|
@endif
|
|
|
|
<form method="POST" action="{{ route('helpdesk.tickets.agent.update', $ticket) }}" class="mb-5 space-y-3">
|
|
@csrf
|
|
<label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_agent_id">Assigned agent</label>
|
|
<select id="show_agent_id" name="agent_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-emerald-500 focus:ring-emerald-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-agent">
|
|
<option value="" @selected($agent_id === null)>Unassigned</option>
|
|
@forelse ($agents as $agent)
|
|
<option value="{{ $agent->id }}" @selected((int) $agent_id === (int) $agent->id)>{{ $agent->name }} · {{ $agent->email }}</option>
|
|
@empty
|
|
<option value="" disabled>No users available for assignment</option>
|
|
@endforelse
|
|
</select>
|
|
@error('agent_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
|
|
<button type="submit" dusk="update-agent" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">
|
|
<i class="fa-solid fa-user-check mr-2" aria-hidden="true"></i>
|
|
<span>Assign agent</span>
|
|
</button>
|
|
</form>
|
|
|
|
<form method="POST" action="{{ route('helpdesk.tickets.status.update', $ticket) }}" class="mb-5 space-y-3">
|
|
@csrf
|
|
<label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_status_id">Status</label>
|
|
<select id="show_status_id" name="status_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-status">
|
|
@foreach ($statuses as $status)
|
|
<option value="{{ $status->id }}" @selected((int) $status_id === (int) $status->id)>{{ $status->name }}</option>
|
|
@endforeach
|
|
</select>
|
|
@error('status_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
|
|
<button type="submit" dusk="update-status" class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
|
|
<i class="fa-solid fa-circle-check mr-2" aria-hidden="true"></i>
|
|
<span>Update status</span>
|
|
</button>
|
|
</form>
|
|
|
|
<form method="POST" action="{{ route('helpdesk.tickets.priority.update', $ticket) }}" class="space-y-3">
|
|
@csrf
|
|
<label class="block text-sm font-bold text-zinc-700 dark:text-zinc-200" for="show_priority_id">Priority</label>
|
|
<select id="show_priority_id" name="priority_id" class="hd-select block w-full rounded-xl border border-zinc-300 bg-white p-2.5 text-sm font-semibold text-zinc-900 shadow-sm focus:border-amber-500 focus:ring-amber-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" data-dusk="ticket-show-priority">
|
|
@foreach ($priorities as $priority)
|
|
<option value="{{ $priority->id }}" @selected((int) $priority_id === (int) $priority->id)>{{ $priority->name }}</option>
|
|
@endforeach
|
|
</select>
|
|
@error('priority_id') <p class="text-sm font-bold text-red-600 dark:text-red-400">{{ $message }}</p> @enderror
|
|
<button type="submit" dusk="update-priority" class="inline-flex items-center justify-center rounded-lg bg-amber-500 px-3 py-2 text-xs font-black text-white shadow-sm transition hover:bg-amber-600 focus:outline-none focus:ring-2 focus:ring-amber-300/70">
|
|
<i class="fa-solid fa-flag mr-2" aria-hidden="true"></i>
|
|
<span>Update priority</span>
|
|
</button>
|
|
</form>
|
|
</div>
|
|
@endcan
|
|
</aside>
|
|
</div>
|
|
</div>
|