169 lines
13 KiB
PHP
169 lines
13 KiB
PHP
@props(['comments', 'level' => 0, 'ticket' => null, 'canSeeInternalNotes' => false])
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<div class="space-y-3" data-helpdesk-thread-level="{{ (int) $level }}">
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@foreach ($comments as $comment)
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@php
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$commentUser = $comment->relationLoaded('user') ? $comment->getRelation('user') : null;
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$commentAttachments = $comment->relationLoaded('attachments') ? $comment->getRelation('attachments') : collect();
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$commentReplies = $comment->relationLoaded('replies') ? $comment->getRelation('replies') : collect();
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$replyFormId = 'helpdesk-reply-form-'.$comment->id;
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$currentTicket = $ticket ?? $comment->ticket ?? null;
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$replyCount = $commentReplies->count();
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$isInternal = (bool) $comment->is_internal;
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$borderClass = $isInternal ? 'border-amber-300 dark:border-amber-700' : 'border-red-200 dark:border-red-900/70';
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$railClass = $isInternal ? 'bg-amber-500' : 'bg-red-500';
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$renderedBody = html_entity_decode((string) $comment->body, ENT_QUOTES | ENT_HTML5, 'UTF-8');
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while (str_contains($renderedBody, '<') || str_contains($renderedBody, '>') || str_contains($renderedBody, '&lt;')) {
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$decodedBody = html_entity_decode($renderedBody, ENT_QUOTES | ENT_HTML5, 'UTF-8');
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if ($decodedBody === $renderedBody) {
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break;
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}
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$renderedBody = $decodedBody;
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}
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if ($currentTicket !== null) {
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$renderedBody = strtr($renderedBody, [
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'{{ ticket.reference }}' => (string) e((string) ($currentTicket->reference ?? '')),
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'{{ ticket.subject }}' => (string) e((string) ($currentTicket->subject ?? '')),
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'{{ ticket.status }}' => (string) e((string) ($currentTicket->status?->name ?? '')),
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'{{ ticket.priority }}' => (string) e((string) ($currentTicket->priority?->name ?? '')),
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'{{ ticket.category }}' => (string) e((string) ($currentTicket->category?->name ?? '')),
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'{{ ticket.project }}' => (string) e((string) ($currentTicket->project?->title ?? '')),
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'{{ ticket.team }}' => (string) e((string) ($currentTicket->team?->name ?? '')),
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'{{ requester.name }}' => (string) e((string) ($currentTicket->owner?->name ?? $currentTicket->user?->name ?? '')),
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'{{ agent.name }}' => (string) e((string) ($currentTicket->agent?->name ?? '')),
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'{{ actor.name }}' => (string) e((string) ($commentUser?->name ?? '')),
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'{{ ticket.url }}' => (string) e(route('helpdesk.tickets.show', ['ticket' => $currentTicket->getKey()])),
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]);
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}
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$containsHtml = $renderedBody !== strip_tags($renderedBody);
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$renderedBody = preg_replace('/<\s*(script|style)[^>]*>.*?<\s*\/\s*\1\s*>/is', '', $renderedBody) ?: '';
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$renderedBody = preg_replace('/\s+on[a-z]+\s*=\s*("[^"]*"|\'[^\']*\'|[^\s>]+)/i', '', $renderedBody) ?: '';
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$renderedBody = preg_replace('/javascript\s*:/i', '', $renderedBody) ?: '';
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$renderedBody = strip_tags($renderedBody, '<p><br><strong><b><em><i><u><ul><ol><li><blockquote><pre><code><a>');
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$renderedBody = $containsHtml ? $renderedBody : nl2br(e($renderedBody));
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@endphp
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@if (! $isInternal || $canSeeInternalNotes)
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<details class="group rounded-2xl border {{ $borderClass }} bg-white shadow-sm transition dark:bg-zinc-900" data-helpdesk-comment-card data-helpdesk-comment-text="{{ e(Str::lower(strip_tags((string) $comment->body).' '.($comment->body_text ?? '').' '.($commentUser?->name ?? '').' '.($comment->unid ?? '').' '.($comment->guid ?? ''))) }}" style="margin-left: {{ min((int) $level, 4) * 1.25 }}rem">
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<summary class="flex cursor-pointer list-none items-start gap-3 rounded-2xl p-4 marker:hidden">
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<span class="mt-1 inline-flex h-12 w-2 shrink-0 rounded-full {{ $railClass }}" aria-hidden="true"></span>
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<div class="min-w-0 flex-1">
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<div class="flex flex-wrap items-center gap-2">
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<span class="font-bold text-zinc-900 dark:text-zinc-100">{{ $commentUser?->name ?? 'Unknown user' }}</span>
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<span class="text-xs font-semibold text-zinc-500">{{ $comment->created_at?->format('d M Y H:i') }}</span>
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<span class="rounded-full bg-blue-100 px-2.5 py-1 text-[11px] font-extrabold text-blue-800 dark:bg-blue-950 dark:text-blue-100">{{ $replyCount }} response{{ $replyCount === 1 ? '' : 's' }}</span>
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@if ($commentAttachments->isNotEmpty())
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<span class="rounded-full bg-emerald-100 px-2.5 py-1 text-[11px] font-extrabold text-emerald-800 dark:bg-emerald-950 dark:text-emerald-100">
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<i class="fa-solid fa-paperclip mr-1" aria-hidden="true"></i>{{ $commentAttachments->count() }}
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</span>
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@endif
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@if ($isInternal)
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<span class="rounded-full bg-amber-100 px-2.5 py-1 text-[11px] font-extrabold text-amber-800 dark:bg-amber-950 dark:text-amber-100">MPBA internal</span>
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@endif
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</div>
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<div class="mt-1 flex flex-wrap items-center gap-2 text-[11px] font-mono text-zinc-400">
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@if (! blank($comment->unid))
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<span>UNID {{ Str::limit((string) $comment->unid, 16, '') }}</span>
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@endif
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@if (! blank($comment->guid))
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<span>GUID {{ Str::limit((string) $comment->guid, 18, '') }}</span>
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@endif
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</div>
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</div>
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<span class="mt-1 inline-flex h-8 w-8 shrink-0 items-center justify-center rounded-full bg-zinc-100 text-zinc-600 transition group-open:rotate-90 dark:bg-zinc-800 dark:text-zinc-200">
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<i class="fa-solid fa-chevron-right text-xs" aria-hidden="true"></i>
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</span>
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</summary>
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<div class="border-t border-zinc-100 px-4 pb-4 pt-3 dark:border-zinc-800">
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<div class="prose prose-sm max-w-none dark:prose-invert">
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{!! $renderedBody !!}
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</div>
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@if ($commentAttachments->isNotEmpty())
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<div class="mt-4 rounded-xl border border-zinc-200 bg-zinc-50 p-3 dark:border-zinc-700 dark:bg-zinc-950/60">
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<div class="mb-2 flex items-center gap-2 text-xs font-extrabold uppercase tracking-wide text-zinc-500">
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<i class="fa-solid fa-paperclip text-blue-500" aria-hidden="true"></i>
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Attachments
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</div>
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<div class="flex flex-wrap gap-2">
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@foreach ($commentAttachments as $attachment)
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<a href="{{ route('helpdesk.attachments.download', $attachment->id) }}" target="_blank" class="inline-flex items-center gap-2 rounded-lg border border-blue-200 bg-white px-3 py-2 text-xs font-bold text-blue-700 shadow-sm hover:bg-blue-50 dark:border-blue-900 dark:bg-zinc-900 dark:text-blue-200 dark:hover:bg-blue-950/50">
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<i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
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{{ $attachment->original_name ?? $attachment->original_filename ?? $attachment->filename ?? $attachment->file_name ?? basename($attachment->path ?? $attachment->file_path ?? '') }}
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</a>
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@endforeach
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</div>
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</div>
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@endif
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@if ($currentTicket !== null)
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<div class="mt-4 flex justify-end">
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<button type="button" dusk="reply-to-comment-{{ $comment->id }}" data-helpdesk-reply-toggle="{{ $replyFormId }}" class="inline-flex items-center justify-center rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-blue-700 focus:outline-none focus:ring-2 focus:ring-blue-400/70">
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<i class="fa-solid fa-reply mr-2" aria-hidden="true"></i>
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Respond
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</button>
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</div>
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<form id="{{ $replyFormId }}" method="POST" action="{{ route('helpdesk.tickets.comments.store', $currentTicket) }}" enctype="multipart/form-data" class="mt-4 hidden rounded-xl border border-red-200 bg-red-50/60 p-4 dark:border-red-900 dark:bg-red-950/20" data-helpdesk-comment-form>
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@csrf
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<input type="hidden" name="parent_id" value="{{ $comment->id }}">
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<label for="reply-body-{{ $comment->id }}" class="mb-2 block text-sm font-bold text-zinc-700 dark:text-zinc-200">Response to response</label>
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<div class="mb-2 flex flex-wrap gap-2" data-helpdesk-html-toolbar="reply-body-{{ $comment->id }}">
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<button type="button" data-helpdesk-tag="strong" class="rounded-lg border px-2 py-1 text-xs font-black">B</button>
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<button type="button" data-helpdesk-tag="em" class="rounded-lg border px-2 py-1 text-xs italic">I</button>
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<button type="button" data-helpdesk-tag="ul" class="rounded-lg border px-2 py-1 text-xs">List</button>
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<button type="button" data-helpdesk-wrap="<blockquote>" data-helpdesk-wrap-end="</blockquote>" class="rounded-lg border px-2 py-1 text-xs">Quote</button>
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<button type="button" data-helpdesk-wrap="<code>" data-helpdesk-wrap-end="</code>" class="rounded-lg border px-2 py-1 text-xs">Code</button>
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</div>
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<textarea id="reply-body-{{ $comment->id }}" dusk="reply-body-{{ $comment->id }}" name="commentBody" rows="4" required class="block w-full rounded-xl border border-zinc-300 bg-white p-3 text-sm text-zinc-900 shadow-sm focus:border-blue-500 focus:ring-blue-500 dark:border-zinc-700 dark:bg-zinc-950 dark:text-zinc-100" placeholder="Write a threaded Lotus Notes-style response..."></textarea>
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@can('update', $currentTicket)
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@if ($canSeeInternalNotes)
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<label class="mt-3 flex items-center gap-2 text-sm font-semibold text-zinc-700 dark:text-zinc-200">
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<input type="checkbox" name="internal" value="1" class="rounded border-zinc-300">
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MPBA internal note only
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</label>
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@endif
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@endcan
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<div class="mt-4 rounded-xl border border-dashed border-blue-300 p-3 dark:border-blue-800">
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<label class="inline-flex cursor-pointer items-center gap-2 rounded-lg bg-blue-600 px-3 py-2 text-xs font-bold text-white shadow-sm hover:bg-blue-700">
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<i class="fa-solid fa-thumbtack" aria-hidden="true"></i>
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Pin attachments
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<input name="attachments[]" type="file" multiple class="sr-only" data-helpdesk-file-input>
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</label>
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<span class="ml-2 text-xs font-semibold text-zinc-500" data-helpdesk-file-label>No files pinned</span>
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</div>
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<div class="mt-4 flex justify-end gap-2">
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<button type="button" data-helpdesk-reply-toggle="{{ $replyFormId }}" class="inline-flex items-center justify-center rounded-lg bg-slate-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-slate-700 focus:outline-none focus:ring-2 focus:ring-slate-400/70">Cancel</button>
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<button type="submit" dusk="post-reply-{{ $comment->id }}" class="inline-flex items-center justify-center rounded-lg bg-emerald-600 px-3 py-2 text-xs font-bold text-white shadow-sm transition hover:bg-emerald-700 focus:outline-none focus:ring-2 focus:ring-emerald-400/70">Post response</button>
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</div>
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</form>
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@endif
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@if ($commentReplies->isNotEmpty())
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<div class="mt-4 border-l-4 border-red-500 pl-4">
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@include('helpdesk::partials.comment-thread', [
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'comments' => $commentReplies,
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'level' => ((int) $level) + 1,
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'ticket' => $currentTicket,
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'canSeeInternalNotes' => $canSeeInternalNotes,
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])
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</div>
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@endif
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</div>
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</details>
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@endif
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@endforeach
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</div>
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