updates for admin area

app/Models/SupportTicket.php

@@ -0,0 +1,18 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Concerns\HasUlids;
+use Illuminate\Database\Eloquent\Model;
+
+class SupportTicket extends Model
+{
+    use HasUlids;
+
+    protected $fillable = ['user_id', 'subject', 'category', 'priority', 'status', 'description', 'resolution'];
+
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+}