@extends('layouts.app', ['title' => $ticket->reference.' — Support'])
@section('content')
<a class="back-link" href="{{ route('admin.support.index') }}">← Support inbox</a>
<section class="ticket-detail-head"><div><span class="ticket-ref">{{ $ticket->reference }}</span><h1>{{ $ticket->subject }}</h1><p>{{ $ticket->name }} · <a href="mailto:{{ $ticket->email }}?subject=Re:%20{{ rawurlencode($ticket->reference.' '.$ticket->subject) }}">{{ $ticket->email }}</a></p></div><span class="ticket-status status-{{ $ticket->status }}">{{ ucfirst($ticket->status) }}</span></section>
<div class="detail-grid">
    <article class="panel ticket-message"><h2>Request</h2><div class="ticket-meta"><span>{{ ucfirst($ticket->category) }}</span><span>{{ $ticket->created_at->format('j M Y H:i') }}</span></div><div class="message-body">{!! nl2br(e($ticket->message)) !!}</div><a class="btn btn-primary" href="mailto:{{ $ticket->email }}?subject=Re:%20{{ rawurlencode($ticket->reference.' '.$ticket->subject) }}">Reply by email</a></article>
    <aside class="panel"><h2>Manage</h2><form method="post" action="{{ route('admin.support.update', $ticket) }}">@csrf @method('PATCH')
        <label>Status<select name="status">@foreach(['new','open','waiting','resolved','closed'] as $status)<option value="{{ $status }}" @selected($ticket->status === $status)>{{ ucfirst($status) }}</option>@endforeach</select></label>
        <label>Priority<select name="priority">@foreach(['low','normal','high','urgent'] as $priority)<option value="{{ $priority }}" @selected($ticket->priority === $priority)>{{ ucfirst($priority) }}</option>@endforeach</select></label>
        <label>Assigned to<select name="assigned_to"><option value="">Unassigned</option>@foreach($admins as $admin)<option value="{{ $admin->id }}" @selected($ticket->assigned_to === $admin->id)>{{ $admin->name }} — {{ $admin->email }}</option>@endforeach</select></label>
        <button class="full-width">Save changes</button>
    </form></aside>
</div>
@endsection