40 lines
1.1 KiB
PHP
40 lines
1.1 KiB
PHP
<?php
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namespace App\Models;
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use Illuminate\Database\Eloquent\Builder;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Prunable;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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class SupportTicket extends Model
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{
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use Prunable;
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protected $fillable = [
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'user_id', 'assigned_to', 'reference', 'name', 'email', 'category',
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'subject', 'message', 'status', 'priority', 'privacy_notice_accepted_at',
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'resolved_at',
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];
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protected function casts(): array
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{
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return [
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'privacy_notice_accepted_at' => 'datetime',
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'resolved_at' => 'datetime',
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];
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}
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public function user(): BelongsTo { return $this->belongsTo(User::class); }
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public function assignee(): BelongsTo { return $this->belongsTo(User::class, 'assigned_to'); }
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public function prunable(): Builder
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{
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$days = max(30, (int) config('rsync-studio.privacy.support_retention_days', 730));
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return static::query()
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->whereNotNull('resolved_at')
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->where('resolved_at', '<=', now()->subDays($days));
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}
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}
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